Reliance Health Ongoing Employment Opportunities

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Title: Senior Reliance Care Associate (Team Lead, Email Channel)

Location: Nigeria
Employment Type: Full time
Department: Customer Success

Job Description

  • We are currently seeking a highly motivated and experienced Senior Reliance Care Associate to join our team. You will play a key role in driving our customer success efforts, ensuring the success and growth of our organization.
  • In this role, you will be responsible for leading and managing a team of Reliance Care Officers (Customer Service officers) to drive effective & high quality of customer support.
  • Our ideal candidate will have a proven track record in customer service and management, with a deep understanding of the hospital and healthcare industry.


  • Provide effective leadership and guidance to a team of Reliance Care Officers within the email channel, motivating them to achieve performance targets.
  • Support team members to respond to requests, enquiries and complaints from clients and prospective clients while maintaining a positive attitude via dedicated communication channel.
  • Track individual and team performance, providing feedback and coaching to enhance customer service quality.
  • Identify opportunities for process improvement and collaborate with other departments to implement changes that optimize customer service operations.
  • Address complex customer issues and inquiries, demonstrating an in-depth knowledge of health insurance processes.
  • Assist in the training and development of team members, ensuring that they are well-versed in health insurance policies and procedures.
  • Generate regular performance reports, analysing trends and recommending corrective actions as necessary.


  • Bachelor’s Degree in a relevant field. A background in healthcare or medicine (e.g. pharmaceutical, medical science) is a plus.
  • 2 years of experience in a leadership or supervisory role in customer service (preferably email channel).
  • Health insurance experience with a strong knowledge of health insurance processes, including claims, pre-authorization, and enrolment procedures.
  • Excellent communication and interpersonal skills.
  • Proven ability to analyse data and trends to make informed decisions.
  • Familiarity with Lean Six Sigma methodologies is an advantage.
  • Strong problem-solving skills and adaptability in a fast-paced environment.


  • Work alongside & learn from best-in-class talent
  • Join a market leader within the Insurance space
  • Attractive Salary & benefits
  • Unlimited leave days
  • Fantastic work culture
  • Work and learn from some of the best in the industry
  • Great work-life balance.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online




Job Title: User Experience Researcher

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Location: Nigeria
Employment Type: Full-time

Position Overview

  • We are seeking a User Experience Researcher with a passion for real impactful work, finding solutions to allow our customers to access healthcare most easily and intuitively.
  • The ideal candidate will be skilled at each stage of the design process but always focused on the needs of the customer.

Your Responsibilities will include:

  • Driving a user-driven product roadmap, providing valuable insight into complex problems across our products!
  • Designing, planning and conducting the user research process across Products from developing user recruitment through to test moderation, analysis and reporting
  • Modelling insights gained from user research into formats to enhance organizational understanding of our users – such as personas and user journey maps
  • Working closely with our product team and software developers to turn user data into actionable requirements that feed into Product strategy
  • Helping to develop and maintain UX/UI testing standards and guidelines for methodology usage, testing materials, test planning, recruiting and test preparation
  • Promoting user-centered design principles and best practices across the organization.


  • Tertiary Education from a recognized institution, ideally in design or a similar field.
  • Minimum of 4 years of experience as a user experience researcher.
  • Passionate about building a world-class product and service that makes healthcare work for everyone
  • Must have led research before in a multidisciplinary team with the ability to contextualize and prioritize insights for the team
  • Experience managing, executing and analyzing usability test sessions or focus group sessions is required
  • Experience of working in an agile development environment is required
  • Experience in analyzing both quantitative and/or qualitative research methods is required
  • Ability to run usability testing across both mobile and desktop platforms.
  • Understanding of user interface/user interaction design principles is a must
  • Good presentation skills for delivering insights in various formats
  • Must be proactive, adaptable and resilient with a positive mindset.
  • Experience influencing user needs to senior stakeholders
  • Excellent communication skills for cross-functional collaboration.


  • Competitive salary and benefits package.
  • Premium health insurance package
  • Opportunity to make a significant impact on improving customer experiences.
  • Collaborative and inclusive work environment.
  • Professional development and growth opportunities.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online




Job Title: Nurse

Location: Nigeria
Employment Type: Full time


  • We are looking for an ambitious and result-oriented genius to join our clinical team as a Nurse to help provide top-notch medical care to our clients.


  • Undertake an initial intake of patient history and physical exam to appropriately triage patients.
  • Collect and tag specimens exactly as outlined in each medical requisition.
  • Develop effective collection techniques as they relate to groups such as paediatric and geriatric patients.
  • Properly package each specimen and ensure that every specimen is delivered to the laboratory on time.
  • Maintain an organized and clean work area based on state health laws and the guidelines of our medical organization.
  • Answer patient questions regarding collection techniques and offer additional resources on the collection process if a patient request them
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  • Minimum Qualification of First Degree or HND
  • Registered nurse with license to practice.
  • Comfortable using basic technology including laptops and tablet devices.
  • Proven experience of success in a multidisciplinary team
  • Ability to provide patient counselling and advising in multiple relevant languages is a plus.
  • Candidates must reside around Lekki axis.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online




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Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
  • It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
  • All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
  • We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
  • Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
  • We are an equal opportunity employer that values ​​inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
  • Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and do not discriminate in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for an interview

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