ipNX Nigeria Limited Recent Job Openings

ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services. Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.

We are recruiting to fill the position below:

Job Title: Data Centre Technician

Location: Nigeria
Employment Type: Full-time

Purpose of the Job

• Responsible for maintaining the Infrastructure Related to the Data Center and POPs
• Ensuring the Operation, Monitoring, Troubleshooting and Basic Maintenance of HVAC, UPS, Inverters, and Other power Systems.

Key Responsibilities

• Responsible for the regular testing of facility electrical equipment.
• Responsible for hands-on maintenance and monitoring of the mission-critical electrical infrastructure in the Data Center and POPs.
• Operate all electrical infrastructure on-site with 100% Reliability, Zero downtime, Zero Events.
• Monitor and report on electrical facilities system PMs and repairs.
• Monitor all cooling equipment and escalate all incidents.
• Monitor and report on facilities system PMs and repairs.
• These also include cooling and other ancillaries in the Facilities
• To carry out all procedures and tasks to ensure 100% Data Center electricalinfrastructure availability during maintenance, operation, and all related activities.
• Work directly with the IT teams and Other Departments to coordinate preventive maintenance activities as well as infrastructure upgrades
• Observe all Policy and Data Center regulations, rules and procedures concerning health, safety and environmental protection, including the use and disposal of hazardous materials.
• Maintain and repair the electrical systems including Electrical Panels, UPSs, Batteries, Light points, Auxiliary electrical, HVACs, Fire detection & suppression panels.
• Ensure operational efficiency of Colocation
• Assist Other Regions Remotely to Resolve Any Issues where Necessary interact with local contractors and vendors as well as internal customers.
• Carry out Regular Audits and Site Keeping on the Data Center and POPs as Scheduled
• Support a culture of teamwork at the site.
• Maintain detailed and up-to-date records of Power system and Incidences
• Carry out Any other Task as directed by the Data Center Manager

Educational Qualifications & Functional Skills

• At least a Higher National Diploma (HND) in either Electrical and Electronics or other related disciplines.
• Possession of relevant industry certification or training in Electrical Power systems installation, maintenance, and/or repairs.
• Knowledge of equipment installation, electrical and mechanical repairs, welding and fabrication, and safety and compliance.
• Good knowledge of Microsoft Operating systems and Microsoft office suite.
• Adept at conducting tests to identify faults.
• Demonstrated troubleshooting and problem-solving skills.
• The candidate must be able to lift, push and pull up to 20kg.
• The candidate must be able to tolerate a temperature of below 20° C for extended periods.
• Ability to maintain strong working relationships with both internal and external third parties.

Remuneration
N200,000 Monthly.

Application Closing Date
20th October, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Key Account Sales Manager

Location: Nigeria
Employment Type: Full-time
Function: Account Management
Department: Business Operations: Sales
Reporting to: Territory Manager Island
Job Grade: Permanent
Travel Frequency: Occasionally
Work Schedule: 8.00 AM- 5.00 PM

Purpose of the Job

• The Account Manager’s primary responsibility is to maintain and grow the business and client base on an ongoing and project basis.
• The role involves creating and maintaining relationships with existing and potential clients, developing strategic solutions and plans that best fit the business needs within the Lagos Island.
• The Account Manager will build and maintain productive business relationships with key decision-makers to understand the customers’ strategic direction and identify opportunities.
• The focus will be on growing and developing existing clients, exploring and driving business opportunities that will give ipNX a larger share of the customers’ wallets.

Expected Key Results

• Maintain Strategic Leadership within Key Accounts
• Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives.
• Develop and implement marketing strategies to ensure coherent and consistent strategies in all serving and maintenance transactions and relationships.
• Interact with key decision-makers, initiate and bring forward strategic engagement plans to retain and grow business within key accounts.
• Provide an annual plan on how to increase share of wallet and win new business within each allocated account.
• Develop a deep understanding of the client’s priorities, strategies, and ensure ipNX adds value across the broader organization.
• Develop and implement effective account strategies, including relationship mapping, opportunity pipeline management, and generation of service offerings.
• Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses to best service and motivate key accounts.
• Maintain data and information relevant to key accounts for analyses influencing account-specific decision-making.
• Provide forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions within the Account.
• Maintain good public relations with current and prospective customers within the Accounts.
• Ensure profitable sales volume and strategic objective targets are met for the assigned key accounts.
• Co-ordinate with relevant technical and service delivery teams to ensure excellent service delivery to the customer.
• Collaborate with Customer Care and Resource Management teams to meet account performance objectives and key accounts’ expectations through cross-functional efforts.
• Define project scope, estimate, write proposals, and work with stakeholders to create project specifications and time plans.
• Identify and develop a target list of vertical markets for business development.
• Develop innovative and differentiating products and services for the region in collaboration with the marketing team.
• Prepare pricing documentation for the business’s products/services and secure appropriate approvals prior to sending commercial proposals to key accounts.
• Develop cross-selling relationships within assigned accounts and develop value propositions for differentiating product offerings.
• Collate and manage robust industry data for analytics.
• Provide management with necessary sales reports, budgets, sales plans, and market analysis for the sector.
• Drive business opportunities to increase the organization’s share of the customers’ wallets within the sector.
• Understand and drive the understanding of clients within the account and have a thorough understanding of how to manage and grow relationships between ipNX and the client for opportunities and profitable growth.
• Work with internal departments to develop integrated solutions and expand the services provided to the end-user.
• Generate and drive insight for internal and client audiences around media, brands, consumers, and experiences.
• Drive the understanding of customers’ needs and provide solutions that answer their needs and wants.
• Dedicate time to relationship affinity, exploring, understanding, and determining customer needs and provide solutions to meet identified customer needs, utilizing various support functions within the organization.
• Provide useful feedback to management on the perception of customers about procedures, service delivery, and quality of products and services.
• Build and maintain productive business relationships with decision-makers to understand customers’ strategic direction and identify opportunities.
• Oversee formal funnel/pipeline management and diligence on proactive and reactive opportunities.
• Coordinate, facilitate, and oversee the achievement of the budget for specific accounts.
• Participate in the strategic account planning process to decide upon specific financial targets, performance objectives, account management standards, and critical milestones.
• Drive new business growth and maximize revenue generation across ipNX’s products.
• Lead new business pitches and be responsible for the effective onboarding of new clients.
• Ensure all clients are onboarded appropriately, including required documentation completeness and accuracy.
• Achieve performance targets for specific accounts and the allocated sector through partnerships within the industry and region.
• Demonstrate (Key Competencies):

Educational Qualifications & Functional Skills

• Bachelor’s Degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration, or related field (2.2 / Upper Credit).
• Ability to penetrate accounts and meet with stakeholders within accounts/sectors.
• Structured thinker with a strong analytical approach.
• Excellent research, problem-solving, and analytical skills, including excellent PowerPoint and Excel capabilities.
• Understanding of the local dynamics of the region.
• Ability to bring intel that will lead to increased sales.
• Expert understanding of best practice account management with the ability to implement strategic and tactical initiatives.
• Creative, upbeat, and innovative with effective communication skills.
• Proven track record in business development and client relationship management in a highly competitive Business to Business (B2B) environment.

Work Experience:

• At least 5 years of Key Account Management experience.
• 5-7 years of experience in managing strategic accounts.
• Proven experience in driving opportunities through to revenue.
• Strong commercial acumen in managing pipeline and coaching teams through the sales process.
• Strong knowledge of Pursuit or another relationship/sales methodology.
• Exhibits sound business judgment, ability to influence others, and a proven track record of data-driven analyses.
• Experience working in large matrixed environments with cross-functional collaboration.
• Experience in the region and selling various product portfolios.
• Experience in strategic Key Account planning and building strong relationships with Key Accounts stakeholders.
• Leadership experience with a strong business acumen and knowledge of the technical market landscape.
• Experience in Client Management & Growth Strategies of an assigned portfolio of clients.
• Proven results in successfully closing new business, ideally selling to blue-chip companies in the region.

Other Requirements:

• Customer Focus
• Tech-savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Cash Officer

Location: Nigeria

Job Description / Responsibility

• Make Payments and receive cash efficiently from customers within the shortest possible time.
• Maintain Customer Satisfaction
• Ensure effective and timely service delivery to customers at all customer service units.
• Carry out other responsibilities as may be required from time to time by the competent authority.

Requirements

• Minimum of SSCE
•  0 – 3 years work experience.
• Confidence
• Good Communication Skills
• Good customer Relations skills

Application Closing Date
31st December, 2023.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using “Cash Officer, Agege” as the subject of the mail.

Job Title: Technical Support / Solution Engineer

Location: Nigeria 
Employment Type: Full-time
Division: Retail
Function: Solutions & Research
Department: Engineering
Reporting to: Head, Engineering
Job Grade: Outsourced
Travel Frequency: Occasionally
Work Schedule: 8.00 AM- 5.00 PM & Shift

Purpose of the Job

• The Solutions & Research Engineer is responsible for ensuring efficient service delivery to the customers and ensure customer satisfaction for all new services and support related service.
• He will have the responsibility of contributing towards the research, design and implementation of functionality that will propel ipNX products and market-leading solution to the next level.
• Also, he is to Provide technical support through collaborative partnership to deliver high quality and reliable network performance. Deliverables

Key Activities
Corporate/FOS Incident Management:

• Restore service failures for Corporate Customers within 4 hours of its occurrence.
• Understand implementation and integration of technical hardware and software solutions.
• Provide high level system design and the development of proofs of solution and value.
• Restore service failures for Retail Customers within 24 hours of its occurrence.
• Ensure Research & Solutions management, system requirement analysis, option and scenario evaluation are carried out.
• Demonstrate solution-based thinking – leading to quick problem/issue resolution on a day-to-day basis, responding to queries, updating on progress.
• Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incidents.
• Preventive Maintenance: Plan and execute nodes/segment that require preventive maintenance on the network.
• Ensure consistent Preventive Maintenance
• Plan and execute nodes/segment that require preventive maintenance on the network.
• Conduct collaborative system specifications, system integration, and evaluation of system functions.
• Provide user support by diagnosing network and device problems and implementing technical or procedural solutions.
• Execute multi-tiered process across prioritized work efforts to optimize execution excellence.
• Proactively identify insight needs driven by strategic imperatives and translate into meaningful strategic recommendations.
• Test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems.
• Provide technical support for the network surveillance, provisioning, installation and repair of infrastructures, sales, sales engineering, and marketing departments.
• Implement an FTTH Monitoring Application to Improve MTTR for Faults
• Audit and collate information for the fiber outside plant network.
• Prepare the as-maintained documentation within region/subregion managed for the O&M Unit.
• Monitor network performance and investigate anomalies in the system and resolve issue.
• Optimize network uptime and promptly repair network failures.
• Audit and collate information for the fiber outside plant network.
• Prepare and implement Method of Procedures (MOPs) and update network documentation based on changes in network topology.
• Research and Report Management
• Investigate, design, plan, and coordinate implementing infrastructure technology for IT networks.
• Document and communicate / escalate critical issues and recommending quick solutions to minimize business disruption due to infrastructure support issues.
• Drafting of progress reports which must be clear, concise, comprehensive, and easy-to-understand by stakeholders and key decision makers.
• Contribute towards prospect specific inquiries/scoping projects around implementation, Support models, technical configuration, security and/or data integration.
• Execute solutions and use cases that leverage ipNX product integrations that generate business value.
• Research actively the applications of new theories, techniques, and technologies that can drive innovation.
• Critically assess the performance and impact of current products, suggesting and implementing adaptations where appropriate.
• Work with Engineering teams in order to facilitate technology transfer from research to product.
• Perform Monitoring, Backup and Recovery Procedures
• Adhere to controls to provide security for operating systems, software, and data.
• Maintain technical documentation and database information for the all networks and circuits.
• Manage maintenance and repair programs, making sure systems don’t break down.
• Ensure new equipment meets regulatory and client’s requirements.
• Participate in relevant training webinars to understand recent release functionality, demonstration environment configuration and behavior.
• Monitor and analyze system performance, such as network traffic, security, and capacity.
• Monitor network performance and investigate anomalies in the system and resolve issues.
• Optimize network uptime and promptly repair network failures.
• Stakeholder Management
• Interface effectively with customers, other departments and managers to resolve customer problems.
• Conduct and support training sessions with members inside and outside of the organization.
• Track contractor performance, including billing against budget and contract.
• Deliver network designs and customer solutions based on a set of requirements.
• Partner with local technical operations staff to maintain, revise, and track process/operations documentation.

Educational Qualifications & Functional Skills

• B.Eng in Computer Engineering, Electrical Electronics or any IT related Degree (minimum of 2.2 / Upper Credit)
• CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
• M.Sc involving Engineering, Sciences, Mathematics or similar fields
• Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
• Customer centric and stakeholders management
• Good LAN/WAN network design and implementation skills
• Ability to solve complex problems in the shortest available time using honed analytical skills
• Good interpersonal skills with customers, vendors and members of team
• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc)
• Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN)
• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to
• network related problem and optimize network performance where necessary
• Ability to confidently communicate with personnel at all levels of the organization
• Extensive technical knowledge deploying and managing network and infrastructure environment
• Well organized, articulate and has numerate skills
• Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space
• Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
• Have an entrepreneurial spirit
• Pre-Sales & Post-Sales Management
• Project management skills also desirable

Work Experience:

• 3 years of experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure
• Experience presenting technical concepts to a general audience
• Basic experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing(DWDM)
• Previous commercial engineering experience
• Experience in technical consulting and customer handling
• Proven experience in data analytics, statistical methods and models
• Experience and knowledge related to different research methodologies and comfort in how these approaches would work
• Experience working in a Service Provider environment and providing technical support to end customer solutions
• Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality Dimensions.

Application Closing Date
7th November, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Lead (Network and Monitoring Centre)

Location: Nigeria 
Employment Type: Full-time
Division: Infrastructure
Function: Oversees Active and Passive Network Monitoring & Support Operations
Department: Operations
Reporting to: Deputy Divisional CEO – Infrastructure Operations
Job Grade: Permanent
Travel Frequency: Occasionally
Work Schedule: 9.00 AM- 5.00 PM

Purpose of the Job

• To proffer innovative solutions to various network problems and ensures that customer needs are properly defined and satisfactorily met. Implements and evaluates the working of systems / applications / network and stays abreast of new technologies emerging in the industry.
• S/He provides supervision of all first-level active and passive on-site and off-site technical support for all ipNX infrastructure, including fibre backbone, FTTx, wireless networks, inside and outside plant infrastructure, among others. To consistently provide high-quality customer service and support while ensuring customer satisfaction.

Deliverables

• Working closely with the Infrastructure team.The primary duties and responsibilities will include but not limited to: · Responsible for managing and coordinating the NOC team. The main aim for this coordination is to ensure that the systems runs efficiently without interruption.
• The NMC Lead must keep upper management informed about what is happening on the infrastructure.
• NMC Lead oversees the work of NOC and FTTx Backend engineers to ensure that system requirements have been properly implemented and procedures carefully followed.
• Responsible for informing Management, partners and peers about service performance and service availability
• Primarily deals with customers, Co-lo providers, engineers and the whole technical team
• Coordinates the duty shift table for the NMC operations and carefully allocates staff members (NOC and backend engineers) on different shift duties for ensuring the whole shift works in an efficient and effective manner.
• To ensure maximum possible service availability and performance
• Seeks out and develops innovative tools and applications for automation of the systems monitoring operations
• Monitoring of the entire network to identify when defined thresholds are reached and triggers upgrades as required.
• Supervises Incident Management (First Level Support): Identifies the root- cause of customer issue & advice’s on how to resolve the issue. Identifies resources needed to solve the issue and estimates the effort required. Receive, log and take ownership of all faults. Respond
• Run on 24*7*365 network monitoring operation.
• Proactively escalate issues to the Infrastructure team for capacity planning and Network optimization
• Ensure daily updates of all complaints not closed (open tickets) by following up with person(s), units and organizations responsible.
• Liaise with the Outside Plant Supervisiors on updates of progress on link restoration and Incidents reports ensuring they are kept up to date. Dissemination of information regarding corrective maintenance, causes, planned outage period for repair/preventive maintenance.
• Prepare daily incidence summary reports.
• Supervises and approves prepared weekly/monthly link availability reports for Backbone, P2P & FTTx.
• Produce periodic error-free link reports in order to inform both management and our customers of service levels achieved and areas of service improvement required.
• Prompt Response to inbound calls and emails
• Follow up on unresolved complaint/ open tickets to closure.
• Timely Escalation/feedback to relevant units.
• Preparing Technical Reports.
• Develop innovative and automated systems for proactive systems monitoring and incident reporting.
• Team building and Development

Educational Qualifications & Functional Skills

• B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical / Electronics Engineering
• CCNA, CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Understanding of iTIL v4 service management
• Excellent business communication skills both verbal and written.
• Work Experience:
• A hands-on experience with the following is a must: Routing, Switchig and GPON Technology
• 3 – 6 years work experience.
• Experience with Wired, Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

Other Requirements:

• Customer Focused
• Hardworking and Tenacious
• Action Orientation
• Tech Savvy
• Result Driven
• Excellent Decision Quality
• Attention to Detail
• Problem-Solving
• Excellent troubleshooting and analysis skills
• Impeccable Customer Service and Support Skills
• Customer Focus

Application Closing Date
31st October, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Logistic Officer (Foreign Trade)

Location: Nigeria 
Employment Type: Full-time
Function: Supply Chain Management Job Grade: Officer
Reporting to: Team Lead Location: Lagos
Travel Frequency: Nil Date: July 2023

Purpose of the Job (Brief)

• Manage the delivery of all foreign shipment by both AIR and SEA from origin to destination, avoiding errors with documentation, loss of any shipment, and seizure by government agencies in and outside the country in order to support timely delivery of service.

Deliverables
Expected Key Results:
Key Activities:

• Award Facilitation Facilitate timely freight forwarder and clearing agent selection to hasten order pickup.
• Sourcing, distribution of RFQs and evaluation of quotes for optimum value.
• Establish solid relationship with key Vendors, Suppliers for seamless business transactions.
• Schedule Management Coordinate freight forwarding activities & ensure compliance with International trade best practices (PC, Form M, SONCAP,
• LC, PAAR, Duty).
• Timely engagement of supplier, government agencies, freight forwarders, clearing agents and early facilitation of relevant shipping terms and conditions.
• Order Management (Quality and Quantity)
• Facilitate inspection by accredited inspection agencies at the country of dispatch.
• Reconcile ordered, shipped and delivered quantity to ensure
• full value is derived from investment.
• Reporting Track shipments and provide bi-weekly logistics report to foster proper planning and manage customer expectations.
• Documentation Contract Management
• Monitor and drive compliance with statutory guidelines and requirements in the preparation and processing of shipping documents to avoid seizure or impoundment by government regulatory agencies.
• Demonstrate (Key competencies)

Educational Qualifications & Functional Skills

• University Degree or Higher National Diploma in Social or Management Sciences

Work Experience:

• Minimum of 2 years of experience in logistic management with focus in foreign trade
• Basic understanding and moderate experience in
• Procurement & Logistics/Supply
• Sound understanding of Nigerian import and export regulations

Other Requirements:

• Customer Focus
• Excellent Interpersonal Skills
• Action orientation
• Drive results
• Planning
• Scheduling
• Analytical Skills
• Hindsight
• Self Development

Application Closing Date
31st October, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Software Developer – OSS / BSS 

Location: Nigeria 
Employment Type: Full-time
Department: Information Systems & Technology
Function: System Analysis and Software Development
Job Grade: Permanent
Reporting to: Manager, IT Applications
Travel Frequency: Occasional

Purpose of the Job (Brief)

• Primary responsibility for the development and support of the OSS/BSS platform and its integration with other systems and applications.

Deliverables
Expected Key Results (Detailed KPIs):
Key Activities:

• Develop and build software and applications
• Design, develop, and implement APIs and application modules in support of the OSS/BSS platform and related systems
• Prepare test plan and perform system acceptance testing
• Analyze and troubleshoot issues as part of application support
• Application software configuration, enhancement and adaptation
• Data analysis and develop reports using T-SQL
• Work with the Billing team, Operations team, Product development team and/or other stakeholders to gain understanding necessary for enhancements, maintenance, and problem resolution for existing applications; and maintain continuous awareness of users’ needs/expectations relevant to Head, Information Systems & Technology Manager, IT Applications
• System Analyst/Developer the technical evolutions of the OSS/BSS platform and related systems
• Ensure feasibility and usefulness of projects
• Analyze OSS/BSS enhancement requests
• Creates work plans, develops schedules, and develops time and cost estimates for projects
• Creates all System Definition Model (SDM) technical documents: Functional Specs, Design docs, etc.

Reporting:

• Prepares routine periodic project status reports and communicates with customers, as needed
• Attends staff and technical meetings for the work unit
• Demonstrate (Key competencies)

Educational Qualifications & Functional Skills

• Minimum 2.1/ Upper Credit Bachelor’s Degree in Computer Science, Computer Engineering, or Computer Information Systems or any related field or a combination of related experience and education.

Work Experience:

• Hands-on experience with Perl programming, Linux, Postgres RDBMS, and Apache web server required
• Demonstrated experience developing database- driven web applications using PHP, Python, Ruby on Rails, or Java, a plus
• Previous experience with Telco OSS/BSS software. Freeside and FreeRadius, a big advantage
• Experience with software development (user experience) using JavaScript including libraries such as JQuery, Angular, React, Vue etc. XML, CSS3.0 (with dynamic, responsive web design with mobile devices), and other related UI technologies (HTML5 etc)
• Strong system integration skills
• Good understanding of web application development using HTTP REST, software standards, software development life cycle and methodologies
• Knowledge of software development process, quality control, and impact assessment
• Demonstrated knowledge in mobile platforms, internet technologies and user interface
• Experience working in a multi-platform (LINUX, Mac-OS and Windows) environment.
• Experience working with version control systems (Subversion, Git)

Other Requirements:

• Strong team player
• Ability to mentor less experienced engineers
• Solid problem solver
• Ability to quickly learn and apply new tool sets, technology and concepts
• Proven ability to organize, prioritize, and manage multiple projects effectively, deal with changing priorities, and to meet deadlines in a rapidly changing, fast-paced environment
• Effective communication and interpersonal skills to present information and ideas clearly and succinctly and to explain various application software and hardware to end users

Application Closing Date
31st October, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Analyst

Location: Nigeria 
Employment Type: Full-time
Division: Corporate Centre
Function: Business Analysis
Department: Business Intelligence & Data Analytics
Reporting to: Head, BIDA
Job Grade: Permanent
Travel Frequency: Occasionally
Work Schedule: 8.00 AM- 5.00 PM

Purpose of the Job (Brief)

• The purpose of this job is for the Business Analyst to find ways to improve process efficiency, reduce waste, identify and implement solutions, meet project deadlines and accurately document the necessary requirements.
• The Business Analyst would continuously deliver value to the Divisions and Departments along the lines of strategy execution, operational efficiency and Business Continuity.
• The role will gather and document business requirements, assist in streamlining processes, research various solutions and work collaboratively with business stakeholders and technical teams to document and implement the solution.

Deliverables
Business Requirements Documentation:

• Participate in requirements definition sessions with stakeholders to capture business requirements

Head, BIDA Business Analyst:

• Utilize all available tools and information sources to elicit requirements, including interviews/meetings, document analysis, business process descriptions, use cases, and workflow analysis
• Evaluate and create business requirements document in sufficient detail to support solution development and or system implementation.
• Develops mockups to test out ideas, then iterates them based on user feedback. Create use cases and other artifacts such as user stories.
• Lead business stakeholders through walkthroughs of requirements to ensure understanding and obtain sign-off.

Process Analysis/Process Re-engineering:

• Document ‘as –is’ processes and ‘to-be’ process, applying the knowledge of business process modelling notations to process documentations.
• Lead process discovery, re-engineering, improvement and analysis sessions to identify activities or tasks that are repeatable, inefficient and recommend improvements.
• Facilitate process design and redesign workshops that involve eliciting process requirements and liaising with process managers & owners, and implementation teams, using appropriate methodologies
• Recommend process or system changes to resolve issues and avoid growing problems.
• Analyze, develop and implement sustainable and quantifiable improvement plan

Reporting and Data Analysis:

• Review process data to determine/ensure that the output of the process are achieving the desired results
• Diagnose process failures, prepare detailed reports and present them to key stakeholders.

Demonstrate (Key Competencies)
Educational Qualifications & Functional Skills:

• University Degree in Computer Science, Information Technology, Management Information System, Business Management or Other Related courses (minimum of 2.2 / Upper Credit)
• Post Graduate degree (MBA, M.Sc., etc.) is an added advantage
• Professional Qualification (ECBA, CCBA, CBPP) an added advantage
• Ability to leverage technology to develop and enhance functional competencies
• Requirements elicitation and gathering, requirements analysis skills
• Business Process Analysis
• Practical knowledge of process modelling, process mapping

Work Experience:

• 2-4 years’ experience as a Business Analyst/Business Process Analyst
• Understanding of workflows, processes, and their representation using standard modelling techniques.
• Experience translating business requirements into actionable user stories for development teams
• Strong analytical skills, ability to abstract & systematic approach to problem solving
• Proactive, high sense of responsibility as well as independent and structured way of working
• Strong communication and interpersonal skills: Listen, Observation, Written, Verbal and Non Verbal.
• Considerable experience in using Microsoft Suites like Microsoft Excel and LibreCalc, Powerpoint, MSword, etc

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning
• Ensures Accountability.

Application Closing Date
21st November, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Telecom OSP Maintenance Supervisor

Location: Nigeria 
Employment Type: Full-time

Purpose of the Job

• The Maintenance Quality Control Supervisor oversees maintenance of ipNX fiber optic & civil work activities on the outside plant network.
• The OSP Supervisor will be involved in the day- to- day maintenance and management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant.
• The role is expected to involve a significant element of on-site attendance.

Key Activities

• Point to Point and GPON Fiber Fix Supervision
• Corporate Customers: Restore service failures within 3 hours of its occurrence- Implementation and integration of new projects and ensure all open incident tickets are closed within this time-frame.
• Retail Customers: Restore service failures within 8 hours of its occurrence.
• Field to base Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
• Preventive Maintenance Proactively drive MSPs to identify, plan and execute preventive maintenance action on the fiber network.
• Enforce active engagement of construction works (road and real estate) by MSPs to mitigate damage to ipNX fiber infrastructure.
• Enforce active monitoring of trenching activities by otherPTOs along our fiber route.
• Provide operational data for all Corrective and preventive activity on the wire-line Network that feeds into the improvement of fiber break-fix MTTR.
• Audit and collate information for the fiber wire-line network. Prepare and submit the as-maintained documents after every network activity.
• Provide network data for processing change request approvals
• Provide monthly cabinet utilization report
• Report Management Ensure weekly support status reports are done and submitted timely for review.
• Submit as-is fiber break-fix report per ticket
• Submit monthly cabinet utilization report
• Submit out of scope BOM and supporting document for PO approvals
• Others Assessment, Acceptance test and Hand-over
• Documentation from project deployment team and MSPs which includes, Installation of Poles, Hand-Hole and duct calibration

Educational Qualifications & Functional Skills

• Academic: University Degree in Telecoms, Engineering or Applied Sciences.

Functional Skills:

• Proven track records of maintenance and management of metro and/or long distance fiber optic infrastructure.
• Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fiber & civil work maintenance.
• FTTx and/or P2P fiber deployment and maintenance experience are distinct advantages i.e. fiber termination using fusion splice machines, testing & analyzing fiber links with OTDR and Light
• Source/Power Meters (LSPM), identifying fiber cores with VFLs.
• Capable of understanding fiber network architectures, designs & splice plans.
• An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner.

Remuneration
N200,000 Monthly.

Application Closing Date
20th October, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Telecom OSP Maintenance Supervisor

Location: Nigeria 
Employment Type: Full-time

Purpose of the Job

• The Maintenance Quality Control Supervisor oversees maintenance of ipNX fiber optic & civil work activities on the outside plant network.
• The OSP Supervisor will be involved in the day- to- day maintenance and management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant.
• The role is expected to involve a significant element of on-site attendance.

Key Activities

• Point to Point and GPON Fiber Fix Supervision
• Corporate Customers: Restore service failures within 3 hours of its occurrence- Implementation and integration of new projects and ensure all open incident tickets are closed within this time-frame.
• Retail Customers: Restore service failures within 8 hours of its occurrence.
• Field to base Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
• Preventive Maintenance Proactively drive MSPs to identify, plan and execute preventive maintenance action on the fiber network.
• Enforce active engagement of construction works (road and real estate) by MSPs to mitigate damage to ipNX fiber infrastructure.
• Enforce active monitoring of trenching activities by otherPTOs along our fiber route.
• Provide operational data for all Corrective and preventive activity on the wire-line Network that feeds into the improvement of fiber break-fix MTTR.
• Audit and collate information for the fiber wire-line network. Prepare and submit the as-maintained documents after every network activity.
• Provide network data for processing change request approvals
• Provide monthly cabinet utilization report
• Report Management Ensure weekly support status reports are done and submitted timely for review.
• Submit as-is fiber break-fix report per ticket
• Submit monthly cabinet utilization report
• Submit out of scope BOM and supporting document for PO approvals
• Others Assessment, Acceptance test and Hand-over
• Documentation from project deployment team and MSPs which includes, Installation of Poles, Hand-Hole and duct calibration

Educational Qualifications & Functional Skills

• Academic: University Degree in Telecoms, Engineering or Applied Sciences.

Functional Skills:

• Proven track records of maintenance and management of metro and/or long distance fiber optic infrastructure.
• Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fiber & civil work maintenance.
• FTTx and/or P2P fiber deployment and maintenance experience are distinct advantages i.e. fiber termination using fusion splice machines, testing & analyzing fiber links with OTDR and Light
• Source/Power Meters (LSPM), identifying fiber cores with VFLs.
• Capable of understanding fiber network architectures, designs & splice plans.
• An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner.

Remuneration
N200,000 Monthly.

Application Closing Date
20th October, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Inventory Specialist

Location: Nigeria 
Employment Type: Full-time

Requirements

• The ideal candidate should have at least 3 years experience as an Inventory Specialist
• Telecom Experience is Mandatory.

Remuneration
N105,000 Monthly.

Application Closing Date
20th October, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Corporate Sales Associate Trainee

Location: Nigeria 
Employment Type: Full-time

Requirements

• The ideal candidate should not be more than 26 years old.
• Should have sales experience for at least 2 years.

Remuneration
N150,000 Monthly.

Application Closing Date
20th October, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Title: NYSC / Pre-service Internship Program

Locations: Nigeria 
Department: All departments
Job Type: Internship
Slots: Multiple Openings

Details

• Are you a 2023 graduate awaiting NYSC posting Or a 2023 Corp Member looking for a PPA?
• We are looking for young and smart candidates to join our Internship Program.

Job Requirements

• CGPA (3.0-5.0 minimum) / B.Sc (2.1 minimum) WAEC (minimum 6B’s & C’s)
• Tech Savvy Customer Focus Drive Results.

Application Closing Date
31st December, 2023.

Method of Application
Interested and qualified candidates should send all the below requested credentials to: [email protected]

Selection Criteria: Mandatory Credential uploads of:

• CV
• Cover letter (All Pre-service applicants Cover Letters should state the duration of the internship)
• WAEC / NECO Results
• Statement of result
• Birth Certificate, Passport
• NYSC Call-Up & PPA Letter.

Graduate Aptitude Test:

• Shortlisted candidates will be expected to write our aptitude test as part of our selection criteria.

Title: ipNX 2023 NYSC / SIWES Internship Programme

Locations: Nigeria 
Job Type: Internship
Slots: Multiple Openings

Description 

• Are you a 2023 graduate awaiting NYSC posting? Or a 2023 Corp Member looking for a PPA?
• We are looking to recruit young, smart and join our Internship Program.
• Department: All departments

Job Requirements

• CGPA (3.0 – 5.0 minimum) / BSc (2.1 minimum)
• WAEC (minimum 6B’s &C’s)
• Tech Savvy Customer Focus Drive Results.

Salary Range
N30,000 – N50,000 / month.

Application Closing Date
31st December, 2023.

Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the position as the subject of the email.

Selection Criteria
Mandatory Credential uploads of :

• CV,
• Cover letter (All Pre-service applicant’s cover letters should state the duration of the internship)
• WAEC / NECO Results, *Statement of result, *Birth Certificate, Passport,
• NYSC Call-Up & PPA Letter

Graduate Aptitude Test:

• As part of our selection criteria, shortlisted candidates will be expected to write our aptitude test.