Jeroid Limited Recruitment 2026:  Customer Service / Support Personnel,  HR Executive / Admin & Operations Professional,  Social Media Manager | Apply Now

Jeroid Limited is a leading Nigerian fintech company offering innovative solutions in cryptocurrency trading, gift card redemption, and digital payments. With a user base of over 200,000, we are committed to delivering secure, fast, and reliable services. At Jeroid, we value exceptional customer experiences and are seeking a dedicated Customer Service Representative to join our growing team.

We are recruiting to fill the position below:

Job Title: Social Media Manager

Location: Lagos
Job type: Full-Time

Job Description

• We’re looking for a creative, strategic, and results-driven Social Media Manager who can take ownership of our social media presence, develop engaging content, grow our online communities, and drive meaningful results across our brands.
• If you understand what makes people stop scrolling, can turn ideas into compelling content, and know how to balance creativity with strategy and performance, we’d love to hear from you.

Key Responsibilities

• Develop and execute social media strategies aligned with business and brand objectives.
• Manage and grow the company’s social media platforms and online communities.
• Plan, create, and coordinate engaging content across relevant platforms.
• Develop and maintain monthly/weekly content calendars.
• Write compelling captions, social copy, and other platform-specific content.
• Monitor social media trends and identify opportunities for relevant and timely content.
• Collaborate with designers, content creators, marketing, and other teams to deliver campaigns.
• Monitor social media performance and track key metrics, engagement, and growth.
• Prepare regular social media performance reports and provide actionable insights.
• Manage community engagement, comments, messages, and audience interactions.
• Support social media campaigns, product launches, promotions, and brand initiatives.
• Maintain consistency in brand voice, messaging, and visual direction across platforms.
• Stay updated on platform changes, trends, algorithms, and emerging content formats.

Requirements

• 3–5 years of experience in Social Media Management, Digital Marketing, Content Marketing, or a related role.
• Proven experience managing social media platforms for a brand or organisation.
• Strong understanding of social media strategy, content creation, and community management.
• Excellent writing, communication, and storytelling skills.
• Strong knowledge of social media trends and platform best practices.
• Ability to analyse social media metrics and translate insights into actionable strategies.
• Creative mindset with strong attention to detail.
• Ability to manage multiple campaigns, deadlines, and priorities.
• Experience working with designers, videographers, and other creative professionals.
• Proficiency with social media management, scheduling, analytics, and content creation tools.
• Proactive, resourceful, and comfortable working in a fast-paced environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should forward their CV to: vacancy@jeroid.ng using the Job Title as the subject of the email.

Job Title: Customer Service / Support Personnel

Location: Lagos
Job type: Full-Time

Job Summary

• We are looking for a customer-focused, responsive, and solution-oriented Customer Service/Support professional to provide excellent support to our customers, resolve enquiries, and ensure a positive customer experience across our platforms.

Key Responsibilities

• Respond promptly and professionally to customer enquiries across available channels.
• Provide accurate information and support on the company’s products and services.
• Handle customer complaints, concerns, and service-related issues effectively.
• Troubleshoot customer issues and provide appropriate solutions or escalate when necessary.
• Follow up on unresolved complaints and ensure timely resolution.
• Maintain a professional, helpful, and customer-focused approach in all interactions.
• Assist customers with account, transaction, product, or service-related enquiries.
• Maintain accurate records of customer interactions, complaints, resolutions, and follow-ups.
• Identify recurring customer issues and provide feedback to the relevant teams.
• Escalate technical, operational, compliance, or other complex issues appropriately.
• Work closely with Operations, Product, Compliance, and other relevant teams to resolve customer concerns.
• Monitor customer feedback and identify opportunities to improve the customer experience.
• Maintain a strong understanding of the company’s products, services, policies, and procedures.
• Ensure all customer interactions are handled confidentially and professionally.
• Meet assigned customer service, response-time, quality, and resolution targets.
• Prepare or contribute to customer service reports and performance updates.
• Stay informed about product updates, process changes, and company announcements.
• Carry out other customer support duties as may be assigned by management.

Requirements

• Previous experience in customer service, customer support, client relations, or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to remain calm and professional when handling difficult customers or situations.
• Good attention to detail and ability to multitask.
• Strong follow-up and issue-resolution skills.
• Ability to work effectively in a fast-paced, customer-facing environment.
• Comfortable using customer service platforms, communication tools, and basic computer applications.
• Ability to work shifts, weekends, or public holidays where required.
• Experience in fintech, e-commerce, logistics, technology, or a similar industry is an advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should forward their CV to: vacancy@jeroid.ng using the Job Title as the subject of the email.

Job Title: HR Executive / Admin & Operations Professional

Location: Lagos
Job type: Full-Time

Job Description

• We’re looking for a proactive and highly organised HR Executive / Admin & Operations professional who can support people operations, performance management, employee experience, and day-to-day business operations.
• If you’re passionate about creating a structured workplace, improving employee experience, keeping teams accountable, and ensuring smooth operations, we’d love to hear from you.

Key Responsibilities

• Manage employee lifecycle processes from onboarding to exit.
• Handle employee relations matters and provide timely HR support.
• Coordinate employee communication and internal HR activities.
• Support the implementation and review of HR policies and procedures.
• Track KPIs, performance objectives, and employee deliverables.
• Follow up on performance improvement plans and probation reviews.
• Support managers and team leads with performance-related matters.
• Monitor attendance, leave, punctuality, and other employee-related matters.

Requirements

• 2–4 years of experience in HR, People Operations, Administration, Operations, or a related role.
• Strong understanding of performance management and employee relations.
• Excellent organisational and administrative skills.
• Strong communication and interpersonal skills.
• High attention to detail and ability to follow through on tasks.
• Ability to handle confidential information professionally.
• Proficiency in Microsoft Office/Google Workspace.
• Ability to work independently while collaborating effectively with different teams.
• Proactive, solution-oriented, and comfortable working in a fast-paced environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should forward their CV to: vacancy@jeroid.ng using the Job Title as the subject of the email.