Jumia Nigeria Latest Job Openings

Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

We are recruiting to fill the position below:

Job Title: Advertising Operations Associate

Location: Nigeria
Job Type: Full-time

What you will be doing
As Jumia Advertising Operations Associate, you are responsible for:

• Supporting the local Head of Advertising in her commercial efforts
• Executing advertising campaigns
• Optimizing campaigns
• Reporting on campaigns performance
• For this position, you will report to the local Head of Advertising

Key Responsibilities

• Inform the local Head of Advertising about the inventory availability
• Advise on campaign best targeting options
• Set up campaigns in Google Ad Manager
• Define targeting for these campaigns
• Monitor performance of campaigns
• Optimize campaigns to increase CTR
• Report any execution issue to the local Head of Advertising
• Report on campaigns performance
• Suggest improvements in terms of targeting
• Test new targeting options
• Adhere to operations processes

What we are looking for

• Graduate Degree
• Previous experience in Digital Advertising
• Passionate about online advertising, marketing, data, analytics, and technology
• Strong analytics skills
• Great attention to details
• Proactive mind
• Outstanding interpersonal and communications skills (written, spoken, listening)
• Ability to communicate effectively with Partners and Management
• Action and results driven
• Well-organized / structured
• Resistant to stress
• Positive attitude and can-do spirit
• Pro-active and sense of responsibility
• Strong communication skills in English Language (MANDATORY)
• Based in Nigeria.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Payment Operations Associate

Location: Nigeria
Job Type: Full-time

Job Description

• The Payment Support Associate is a key part of the payments team. He/she has a responsibility within the payments team for providing day-to-day support to internal & external stakeholders on payment related issues, as well as testing and monitoring of payment processes and platforms.

Key Responsibilities

• Assigning, investigating, and responding to payment related escalations
• Identifying, reporting, and tracking progress on payment related technical incidents
• Transaction monitoring & reporting on key payment metrics
• Performing regular tests to monitor the customer experience and journey with JumiaPay, benchmark against competitors and make recommendations for improvements.
• Liaising with business units, product managers, engineering and other applicable groups to ensure smooth integration of new and existing payment products.
• Participate in sprint planning, product demos, testing and pilot phases, to ensure on time high quality delivery
• Work closely with the Head of Payments to review and monitor processing partners performance.

Requirements

• Working knowledge of industry best practices and operations within a high-volume payments environment
• Fintech, Payments, and a technical background.
• Self-motivated with the ability to quickly establish clear action plans and drive deliverables to completion

Good to Have

• Working knowledge of PBI, Tableau or other data analysis tools
• Technical writing skills
•  Keen eye for observation and trend spotting.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Human Resource Business Partner

Location: Nigeria
Employment Type: Full-time

Job Summary

• The role caters for all engagements, activities, processes, and projects related to the wellbeing of Mall employees in country of base.

Responsibilities

• Payroll administration and management
• Ensure that weekly meetings with all stakeholders happen as they should
• Monthly execution of townhalls comprising of rewards and recognition
• Attendance to weekly stand-up meetings
• A weekly deployment and reporting of the people barometer tool
• Execute a 24hrs turnaround time on issues reported through the barometer issue log, people committee and townhall questionnaire
• Monthly activities around health and wellness of employees through Health Management Organization partnerships
• Liaise with Global Head of People, Culture and HSE with regards to course development and alignment for country of operation
• Management of Jumia Certified Trainers
• Execution of all assigned trainings and reporting on same
• Deploy all available learning interventions provided by Jumia physically and online towards the development of employees
• Uploading and updating of employee records at onboarding and offboarding
• Ensuring all reporting lines are accurate
• Ensuring staff information is up to date and accurate
• Management of employee performance reviews and reporting on same with accurate uploads made into the enterprise system
• Liaise with heads of department to prepare human capacity plans for the new year and at every Tier event
• Job posting, shorting, selection and interviewing of applicants
• Headhunting to build talent pipeline for critical roles in JS every month or quarter or as needed.

Requirement

• A Bachelor’s Degree in Human Relations or related from an accredited university.
• MBA in human resources will be an added advantage
• 5 years minimum experience, preferably in a manufacturing, production or distribution environment with a strong focus on logistics or alternatives supply chain
• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.
• Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.
• Clear understanding of local labor laws with regards to employee hiring and exit management
• Basic/Working knowledge of Enterprise Resource Planning system e.g. Jobvite, PeopleHR or Bamboo will be an added advantage.
• Working knowledge of Applicant Tracking Systems
• Experience in people strategy
• Excellent communication and presentation skills
• Flexible to work with people from different backgrounds
• Team player and flexible to rapidly changing work schedules
• Excellent team management and coaching skills
• High analytical skills.
• IT savvy
• Conflict management
• People management skills
• Execution of career fairs and recruitment days to build our employer brand.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Pricing and Automation Analyst

Location: Nigeria
Employment Type: Full-time

Job Description
As a pricing and automation analyst, you will:

• Be responsible for the pricing leadership of Jumia Nigeria
• Select and scan the relevant products vs. the competition
• Share updated price data with the commercial team
• Lead the execution of daily and mid-term actions to maintain price leadership
• Identify issues and improvement areas that you will structure, analyze, and report to management while proposing plans for solving them
• Challenge the existing status quo and push continuously for higher results (by improving processes and executing seamlessly).

Lead the development of key commercial automation projects in close relation with HCO:

• Leverage your detailed knowledge of local commercial operations and your technical skills to develop scalable automated solutions, to be tested and launched locally and scaled to other countries. Those solutions aim at:
  • 1/ Fueling our growth through price competitiveness and stock availability
  • 2/ Improving our unit economics
  • 3/Saving time for commercial team members to focus on higher value-added tasks

To conduct these missions, we expect you to:

• Focus on impact and results
• Be analytical and structured in your approach, while showing a strong bias for action
• Be proactive, challenge the existing, make propositions
• Embrace the complexity of our business and organization and translate it into actionable insights and plans
• Give visibility to the team on your actions, blockers, and results to mobilize our support when needed

Expected Technical and Personal Skills:

• Top Business and Engineering Schools and Universities
• Proficiency in Google Sheets (advanced functions, queries, scripts), PowerBI, SQL, and Python
• Ability to analyze large data sets to make strategic decisions
• Experience in e-commerce or retail

KPIs to evaluate the FTE:

• Pricing leadership %
• PSA pricing completion %
• Automation project assessment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Revenue Manager

Location: Nigeria
Employment Type: Full-time

Job Description

• The Revenue Manager will be interacting mostly with C-Levels of Jumia. It will be a key success factor for him to engage the senior leadership team into what he/she identified as the next generation of revenue stream.
• As our profitability also relies on our top line, the Revenue Manager will be strongly committed to all commercial directors to ensure our new revenue streams do not negatively impact on the top line.
• Based on his expertise, the revenue manager will also be the owner of most inventory decisions as well as budgets dedicated to investments into prices (e.g subsidy).
• Gross margin being composed of marketplace commission, retail margin, shipping fee revenues, vendors penalties, vendors value added services,

Responsibilities

• Monitoring Gross Profit P&L performance vs budget:
• Building analysis to ensure smart reporting on the performance across all categories, leading to action- oriented recommendations (at Cat1 / Cat2 / Cat 3 + Seller Level at GP1 level).
• Improving our GP2 by optimizing seller and customer passthrough and adapting the commission matrix to reflect. price leadership opportunities and scale our Value-Added Services.
• Owner of developing the next generation for revenue streams focused on providing services to sellers (Values Added Services):
• Take ownership of VAS products including elaborating on the product value proposition, target market, application scenarios, key differentiators and USPs, benchmarking, trends, and vision
• Monitoring, leading, and accelerating the adoption of these services
• Designing action plans to be executed by KAMs
• Reconciliation of Marketing Contribution (Deal tracker vs booked by Finance) + back margin follow-up.
• Making sure that all revenue streams are booked and correctly implemented.
• Inventory Management: Management of POs (Retail): making sure that we inbound. the right assortment at the right quantity and with a price leadership
• Management of COs (Consignment):  CP coordination / execution of Inventory to ensure a healthy rolling stock
• Making sure that all products in our WH are visible on the website.
• Making sure we give visibility to best sellers
• Making sure that they are picked as collections in the consumer needs (Merchandising campaigns).
• Making sure that the seller subscribes to visibility services (SP, VAS, etc…)
• Making sure that we reprice the slow movers (PSA, Phoenix)
• Coordinate Performance Steering Actions with KAMs so that they can negotiate deep discounts with sellers to animate a clearance campaign.
• Repricing of Forfeited Items: Coordinating with IT to make sure that the products are live on the website.
• Reprice the items to maximize our margin while ensuring that the items move quicklly

Qualifications and Experience

• BSc in Accounting, Economics or Finance and should be power BI and data analysis Inclined
• 5+ years’ experience in top tier consulting firms, 3+ years’ experience in top tier e-commerce firms, 3+ years in top tier investment banks or audit firms
• Passion for ecommerce and its ability to transform the economic landscape
• Extremely structured and analytical
• Very organized and ability to structure stakeholders’ agenda
• Strong ability to convince and drive local top management on group Great interpersonal skills to influence people.
• Excellent communication skills
• Resilient
• Autonomous
• Finding simple solutions to complex problems.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Sponsored Product Team Lead

Location: Nigeria
Job Type: Full-time

Key Responsibilities

• The Jumia advertising Sponsored Product & Ad Ops Associate will be responsible for growing Advertising Revenue in Nigeria by managing campaigns from A to Z across our Sponsored Products and Display ad servers.
• Marketing & Advertising Campaign Management: Operate as the lead point of contact for all matters specific to campaign & product performance in Sponsored Products and Google Ad Manager
• Campaign Optimization: Responsible for driving campaign KPIs through the day to day campaign optimization and regular alignment with key account managers
• Troubleshooting: manage escalation to Commercial Key Account Managers as well as Advertising colleagues to resolve any client, product, or technical issues
• KPI management: Operate based on specific quality focused-outcomes for KPIs like Return on Advertising Spend (ROAS), Click-Through Rate (CTR), and Conversions
• Communication specialist: Efficient at communicating improvements for campaigns and getting buy-in from internal stakeholders.

Job Requirements

• Passionate about online advertising, marketing, data, analytics, and technology
• Strong critical thinking analytical skills with an entrepreneurial and proactive mind-set
• Passionate about data & reporting
• Comfortable working with Business Intelligence tools
• Analytical mindset
• Great attention to detail
• Trend-aware – can easily identify trends in the tool and communicate these
• Ability to effectively prioritize tasks and manage time, even under high demand
• Outstanding interpersonal and communications skills (written, spoken, listening)
• Ability to communicate effectively with Partners and Management
• Action and results-driven
• Well-organized / structured
• Positive attitude and can-do spirit

Minimum Qualifications

• University Degree or equivalent experience
• 1-2 years previous experience in an Ad Ops or Analyst type of role, preferably in an advertising-related environment
• Hands-on experience working with business intelligence tools such as PowerBI, DataStudio
• Advanced knowledge of Excel
• Exceptional communication skills
• Strong team-working skills, ability to adapt to a fast-paced work environment with a passion for making an impact.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Last Mile Team Lead

Location: Nigeria
Job Type: Full-time

Job Description

• Coordinate with agencies for new leads.
• Keep record of all leads and their attendance.
• Conduct daily DAs training.
• Schedule Trained DAs in hubs for DRun.
• Create access for DAs.
• Sanction DAs as per house rules.
• Share a daily report with the line manager as per assigned projects.
• Issue and manage Kit inventory.
• Communicate/Engage with DAs as per assigned projects.
• Call DAs/Follow up for any flagged compliance issues.
• Daily Deep dive for PG DSAT/ODS DSAT.
• Attend daily emails, and take action to close it.
• Coordinate with colleagues on different projects.
• Support the DXP on any projects as per opera.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: IT Support Specialist

Location: Nigeria
Employment Type: Full-time

About the Job

• You will have the chance to integrate our amazing IT Support team that is responsible for supporting all our internal users on a daily basis. From laptop maintenance to troubleshooting, onboardings & offboardings, Google Workspace, SSO and Endpoints.

Responsibilities

• Management of local Endpoints for MDM and EDR.
• Follow up on outstanding IT-related requests and ensure resolution within established SLA in the ticket platform.
• Manage and monitor internal assets to ensure accurate inventory records.
• Onboarding and Offboarding procedures.
• Report RMA’s and Warranties.
• Manage OS Imaging and Configuration for Linux, MacOS and Windows.
• Support for Voip systems.
• Other common IT Support duties.

Requirements
What we are looking for:

• Higher Education in either IT or equivalent
• Minimum 3-year work experience in computer technical support functions;
• Good technical knowledge in the areas of hardware, operating systems (Windows, Mac and Linux) and Networks TCP / IP;
• Excellent communication skills and taste for contact with the end user;
• Knowledge and experience on Google Workspace, Okta, Microsoft, Xcally, Zendesk and Endpoint platforms is a plus.
• Good interpersonal skills and taste for teamwork;
• Good analytical ability, organization and planning;
• Outstanding troubleshooting skills
• Knowledge of customer service principles and practices
• Proficiency in English, both written and verbal, clearly and accurately.

Application Closing Date
29th September, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Junior Treasury Assistant

Location: Nigeria
Job Type: Full-time

Job Description

• As Treasury Junior Assistant, you will be responsible to ensure finance compliance with agreed SLA and Customer promises, through  the execution of refunds queues within agreed SLA’s.
• You should be supporting Nigeria but many other country based operations, specially, located in west Africa.
• You will be reporting to the local Finance Refund team lead.

Key Responsibilities

• Prepare and execute Customer Refunds on Daily basis
• Assist proper accounting reconciliation queries
• Perform reconciling reporting on refunds execution

Minimum Requirements Profile

• Customer Services experience as a plus
• Finance academic background
• Passionate for execute to perform on KPI’s
• Enjoying data analysis
• MS Tool and G-Tools basic user experience.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online