1). Front Desk/Office Manager

Location: Nigeria

Job type: Full-time

Responsibilities

  • Developing intra-office communication protocols,
  • Streamlining administrative procedures, and inventory control,
  • Office staff supervision, and task delegation
  • Organize the office layout and order stationery and equipment
  • Maintain the office condition and arrange necessary repairs
  • Partner with HR to update and maintain office policies as necessary
  • Organize office operations and procedures
  • Coordinate with IT department on all office equipment
  • Ensure that all items are invoiced and paid on time
  • Manage contract and price negotiations with office vendors, service providers and office lease
  • Manage office G&A budget, ensure accurate and timely reporting
  • Provide general support to visitors
  • Assist in the onboarding process for new hires
  • Address employees queries regarding office management issues (e.g. stationery, Hardware and travel arrangements)
  • Liaise with facility management vendors, including cleaning, catering and security services
  • Plan in-house or off-site activities, like parties, celebrations and conferences

Requirements

  • A Bachelor’s Degree
  • 2 Years Experience working as a front desk/admin officer
  • Excellent knowledge of MS Office such as Excel and Word (essential)
  • Proven experience as front desk representative, agent or similar position
  • Familiarity with office equipment (e.g. fax, printer, computers, monitors)
  • Knowledge of office management and basic book keeping
  • Proficient in English (oral and written)
  • Strong communication and people skills
  • Great organizational and multi-tasking abilities
  • Strong Problem-solving skills
  • Solid customer service skills.

Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

  • Pension
  • Competitive annual leave plus bank holidays
  • Group life insurance
  • Health insurance
  • L&D training
  • We are advocates of work-life balance and offer a 3 day per week remote working option

Application Closing Date
Not Specified.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should use the link below to apply:

 

 

2). Process Analyst

Location: Nigeria
Employment Type: Full-time

Job Overview

  • The CX Senior Process Analyst is a key contributor to our commitment to excellence in customer experience.
  • The role is instrumental in improving our operational efficiency and ensuring our that our customers receive the best service possible.
  • The role holder will be responsible for identifying key business processes and workflow that require implementation or improvement.
  • Working with stakeholders to identify areas for improvement and develop strategies to enhance business processes.

Responsibilities
Process Enhancement:

  • Collaborate across departments to gather and document business requirements, translating them into process improvement and automation initiatives.
  • Design and visualize end-to-end processes, creating clear process documentation and guidelines for efficient execution.
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Data-Driven Insights:

  • Leverage data analysis to uncover patterns, bottlenecks, and areas for optimization within our processes.
  • Track and measure KPIs related to customer satisfaction, operational efficiency, and resolution times to drive data-driven decisions

Stakeholder Engagement:

  • Collaborate with cross-functional teams, ensuring process enhancements align with business objectives and customer needs.
  • Communicate effectively with stakeholders, presenting insights and recommendations to drive process innovation.
  • Document and manage changes to requirements and business needs.

Innovation and Continuous Learning:

  • Identify opportunities for innovation by challenging existing processes and proposing creative solutions for better customer experiences.
  • Stay updated on industry trends, emerging technologies, and best practices to drive continuous process improvement.
  • Conduct benchmarking, comparative analysis and impact analysis to ensure integration of business case/requirements in CX

Implementation and Monitoring:

  • Lead the implementation of revised processes, collaborating with relevant teams to ensure seamless transitions.
  • Monitor post-implementation performance, gathering feedback, and making iterative improvements as needed.
  • Coordinate User Acceptance Testing and ensure alignment of developed application with business objectives
  • Provide ongoing support to resolve problems and fulfill service requests for process improvement
  • Prepare user guides, SOPs and other documentations that aide knowledge management.

Requirements

  • B.Sc. (CBAP, MBA PMP an added advantage)
  • Minimum of 5 years experience in a similar role
  • Proficient in process mapping and flowcharting tools (Camunda, Microsoft Visio or any other process modelling tool).
  • Proficiency in using process mining tools (UiPath Celonis etc.) to improve processes.
  • Proficient in Business Process documentation.
  • Expertise in implementing and managing Robotic Process Automation (RPA) solutions.
  • Expertise in implementing and managing process designs and implementation.
  • Advanced data analysis and visualization skills using Tableau, PowerBi, Looker and/or Excel.
  • Strong project management and cross-functional collaboration capabilities.
  • Critical-thinking and creative problem-solving abilities.
  • Clear and concise communication and presentation skills.
  • Agile approach to adapt to evolving business needs.
  • Dedication to continuous learning and professional development.
  • Knowledge of regulations governing the management of financial services.
  • Fast learner, curious and passionate about understanding and improving customer experiences.
  • Experience working with developers and engineers for process implementation.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should use the link below to apply:

 

 

 

3). Product Manager – Payments

Location: Nigeria
Employment Type: Full-time

Role Overview

  • We’re in search of a Product Manager to join our Payments Platform team which powers both the Kuda Retail and Kuda Business apps.
  • The ideal product manager would be a visionary who has a good understanding of different modes of payments present in Nigeria, continuously researches the market finds new opportunities guides new payment product ideas from an initial concept to a full-blown product launch.
  • Along the way, you will be collaborating with world-class engineers to maximize Kuda’s impact on the world.

Responsibilities

  • Manage the development process to achieve the planned objectives of the payments platform.
  • Liaise with stakeholders and other teams to ensure that the development is aligned with customer feedback.
  • Employ product management techniques to keep the scope, time, and cost of the development in check.
  • Work with the engineering teams as a product expert.
  • Comprehend payment product challenges and innovate solutions for achieving development objectives with greater efficiency.
  • Work on company-defined aspects of the project and meet forecasted development goals.
  • Manage and build payment data pipelines for seamless flow of payment information across connected systems.
  • Work closely with product teams as a subject matter expert who can answer questions raised by the technical/developer community.
  • Coordinate the quality assurance processes.
  • Be comfortable with database queries to measure performance KPIs and evaluate payment experiments.
  • Define payment product success criteria vis-a-vis testing and post-launch sequences.
  • Constantly innovate on the payment product roadmap, managing product sprints cycles, and feature releases.
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Requirements

  • Demonstrable experience with SQL.
  • A high level of understanding in regard to product management processes and workflows.
  • An ability to discuss technical issues and solutions with software engineers.
  • Experience working with a product or engineering team within the banking or fintech industries working on a payments product.
  • Ability to properly document user stories, and functional and technical requirement documentation.
  • Advanced level experience with project and document management tools such as Notion and Jira.
  • A high-level understanding of the software development process, particularly in the context of payment solutions.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should use the link below to apply: