1). Front Desk/Office Manager
Location: Nigeria
Job type: Full-time
Responsibilities
- Developing intra-office communication protocols,
- Streamlining administrative procedures, and inventory control,
- Office staff supervision, and task delegation
- Organize the office layout and order stationery and equipment
- Maintain the office condition and arrange necessary repairs
- Partner with HR to update and maintain office policies as necessary
- Organize office operations and procedures
- Coordinate with IT department on all office equipment
- Ensure that all items are invoiced and paid on time
- Manage contract and price negotiations with office vendors, service providers and office lease
- Manage office G&A budget, ensure accurate and timely reporting
- Provide general support to visitors
- Assist in the onboarding process for new hires
- Address employees queries regarding office management issues (e.g. stationery, Hardware and travel arrangements)
- Liaise with facility management vendors, including cleaning, catering and security services
- Plan in-house or off-site activities, like parties, celebrations and conferences
Requirements
- A Bachelor’s Degree
- 2 Years Experience working as a front desk/admin officer
- Excellent knowledge of MS Office such as Excel and Word (essential)
- Proven experience as front desk representative, agent or similar position
- Familiarity with office equipment (e.g. fax, printer, computers, monitors)
- Knowledge of office management and basic book keeping
- Proficient in English (oral and written)
- Strong communication and people skills
- Great organizational and multi-tasking abilities
- Strong Problem-solving skills
- Solid customer service skills.
Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:
- Pension
- Competitive annual leave plus bank holidays
- Group life insurance
- Health insurance
- L&D training
- We are advocates of work-life balance and offer a 3 day per week remote working option
Application Closing Date
Not Specified.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the link below to apply:
2). Process Analyst
Location: Nigeria
Employment Type: Full-time
Job Overview
- The CX Senior Process Analyst is a key contributor to our commitment to excellence in customer experience.
- The role is instrumental in improving our operational efficiency and ensuring our that our customers receive the best service possible.
- The role holder will be responsible for identifying key business processes and workflow that require implementation or improvement.
- Working with stakeholders to identify areas for improvement and develop strategies to enhance business processes.
Responsibilities
Process Enhancement:
- Collaborate across departments to gather and document business requirements, translating them into process improvement and automation initiatives.
- Design and visualize end-to-end processes, creating clear process documentation and guidelines for efficient execution.
Data-Driven Insights:
- Leverage data analysis to uncover patterns, bottlenecks, and areas for optimization within our processes.
- Track and measure KPIs related to customer satisfaction, operational efficiency, and resolution times to drive data-driven decisions
Stakeholder Engagement:
- Collaborate with cross-functional teams, ensuring process enhancements align with business objectives and customer needs.
- Communicate effectively with stakeholders, presenting insights and recommendations to drive process innovation.
- Document and manage changes to requirements and business needs.
Innovation and Continuous Learning:
- Identify opportunities for innovation by challenging existing processes and proposing creative solutions for better customer experiences.
- Stay updated on industry trends, emerging technologies, and best practices to drive continuous process improvement.
- Conduct benchmarking, comparative analysis and impact analysis to ensure integration of business case/requirements in CX
Implementation and Monitoring:
- Lead the implementation of revised processes, collaborating with relevant teams to ensure seamless transitions.
- Monitor post-implementation performance, gathering feedback, and making iterative improvements as needed.
- Coordinate User Acceptance Testing and ensure alignment of developed application with business objectives
- Provide ongoing support to resolve problems and fulfill service requests for process improvement
- Prepare user guides, SOPs and other documentations that aide knowledge management.
Requirements
- B.Sc. (CBAP, MBA PMP an added advantage)
- Minimum of 5 years experience in a similar role
- Proficient in process mapping and flowcharting tools (Camunda, Microsoft Visio or any other process modelling tool).
- Proficiency in using process mining tools (UiPath Celonis etc.) to improve processes.
- Proficient in Business Process documentation.
- Expertise in implementing and managing Robotic Process Automation (RPA) solutions.
- Expertise in implementing and managing process designs and implementation.
- Advanced data analysis and visualization skills using Tableau, PowerBi, Looker and/or Excel.
- Strong project management and cross-functional collaboration capabilities.
- Critical-thinking and creative problem-solving abilities.
- Clear and concise communication and presentation skills.
- Agile approach to adapt to evolving business needs.
- Dedication to continuous learning and professional development.
- Knowledge of regulations governing the management of financial services.
- Fast learner, curious and passionate about understanding and improving customer experiences.
- Experience working with developers and engineers for process implementation.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the link below to apply:
3). Product Manager – Payments
Location: Nigeria
Employment Type: Full-time
Role Overview
- We’re in search of a Product Manager to join our Payments Platform team which powers both the Kuda Retail and Kuda Business apps.
- The ideal product manager would be a visionary who has a good understanding of different modes of payments present in Nigeria, continuously researches the market finds new opportunities guides new payment product ideas from an initial concept to a full-blown product launch.
- Along the way, you will be collaborating with world-class engineers to maximize Kuda’s impact on the world.
Responsibilities
- Manage the development process to achieve the planned objectives of the payments platform.
- Liaise with stakeholders and other teams to ensure that the development is aligned with customer feedback.
- Employ product management techniques to keep the scope, time, and cost of the development in check.
- Work with the engineering teams as a product expert.
- Comprehend payment product challenges and innovate solutions for achieving development objectives with greater efficiency.
- Work on company-defined aspects of the project and meet forecasted development goals.
- Manage and build payment data pipelines for seamless flow of payment information across connected systems.
- Work closely with product teams as a subject matter expert who can answer questions raised by the technical/developer community.
- Coordinate the quality assurance processes.
- Be comfortable with database queries to measure performance KPIs and evaluate payment experiments.
- Define payment product success criteria vis-a-vis testing and post-launch sequences.
- Constantly innovate on the payment product roadmap, managing product sprints cycles, and feature releases.
Requirements
- Demonstrable experience with SQL.
- A high level of understanding in regard to product management processes and workflows.
- An ability to discuss technical issues and solutions with software engineers.
- Experience working with a product or engineering team within the banking or fintech industries working on a payments product.
- Ability to properly document user stories, and functional and technical requirement documentation.
- Advanced level experience with project and document management tools such as Notion and Jira.
- A high-level understanding of the software development process, particularly in the context of payment solutions.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the link below to apply:
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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