SunFi is an energy financial technology platform that connects people who want solar energy access to payment plans that match their needs. We work with qualified third-party installers to access easier and faster.
We are recruiting to fill the position below:
Job Title: Senior Manager, Operations
Location: Nigeria
Employment Type: Full Time
About the Role
- The User Services team at SunFi falls under the purview of Operations and within the supervision of the Chief Operating Officer (COO).
- The Senior Manager of Operations is responsible for managing the day-to-day activities of the User Services team.
- The Senior Manager, User Services directs and manages the day-to-day activities of the User Services unit’s operations, providing strategic advice to the COO and supporting business operations of the Company.
- The User Services Senior Manager will collaborate with leadership from other business units to ensure optimum user satisfaction.
Job Responsibilities
Operational Performance Management:
- Responsible for driving the Company’s User Services unit to operational excellence leveraging the Company’s performance management tools
- Set targets and develop benchmarks; track, revise, and improve performance metrics that will help maintain low default rates, in collaboration with other Units and in line with Company goals
- Update KPI and OKR trackers and suggest improvement opportunities
- Vet and onboard technically sound Distributed Energy Provider (DEP) partners systematically and expeditiously, balancing speed to onboard and delivery quality
- Develop technical specifications and other operational metrics/standards to ensure efficient operations
- Evaluate Distributed Energy Provider (DEP) operational performance and develop robust rating mechanisms to facilitate DEP performance categorization
- Provide timely, accurate, and complete reports on the operating condition of the User Services unit
- Direct short-term and long-range planning and budget development to support strategic business goals
- Manage First Time Right installations of customers’ energy solutions
- Develop policies to increase efficiency throughout the supply chain while ensuring quality and safety; implement subsequent changes to processes.
- Provide inputs, evaluation of process, and implementation of supply planning technology will be critical to success in this role. This role will collaborate with the Growth team, Installation partners, and relevant stakeholders.
User Success:
- Ensure Distributed Energy Provider (DEP) user satisfaction and retention to support the Company in achieving and surpassing sales, profitability, cash flow, and business goals and objectives
- Ensure end-consumer user satisfaction and retention, leveraging DEPs to execute relevant solutions and payment plans
- Collaborate with other members of Team SunFi, including Technology and product teams, Growth team, Finance team, and People Operations to ensure users satisfactorily utilize the platform
- Manage the rapid response of customer issues by internal or external stakeholders
People Management:
- Provide day-to-day leadership and management guidance which mirrors the adopted corporate mission and core values. Bottom Line: build up an efficient and sustainable User Services unit that caters to needs of the Company’s product users
- Motivate and lead a high-performance User Services team; attract, recruit and retain required members of the team not currently in place; provide mentoring as a cornerstone to the development of team members
- Ensure User Services organization structure is appropriate for the Company’s business objectives and set-up to optimize team performance
- Foster a success-oriented, accountable environment within the Company
- Support personnel actions by ensuring all HR and related functions are properly performed in timely manner
Process Efficiency:
- Spearhead the development, communication, and implementation of efficient and effective processes
- Monitor processes that ensure efficient onboarding of Distributed Energy Provider partners and direct-contact end-consumers
- Responsible for executing & improving processes (internal and external) and key performance indicators for the business and for their measurement and effectiveness
- Ensure proper documentation of processes and mapping of workflows
- Ensure that Company has the proper operational controls, administrative, and reporting procedures to meet operational and financial targets
Structural Programs:
- Associate Installer (ASI) program: Develop and operate Associate Installer (ASI) program that can help execute and fulfill end-consumer orders
- Training: Develop a technical training program for relevant User Services stakeholders, including ASIs
- DEP ranking program: Create, implement, and operate DEP rating system and lead-referral guidelines that utilize the rating system; continuously improve rating system and lead-referrals
- Default Minimization System: Develop, implement, and monitor the Company’s Quality Assurance & Default Minimization System.
Qualifications
- Bachelor’s Degree from an accredited University or College
- Master’s and/or MBA are preferred
- Start-up experience preferred
- Engineering background preferred
- Minimum of 5+ years of experience in developing broad-scoped business relationships and managing and growing Business Operations
- Comfortable using computers
- Expertise with Microsoft Office (emphasis on Word, Excel & PowerPoint)
- Ability to use Google suites
Skills:
- Ability to develop, layout, and follow through on detailed business plans and programs
- Practical and effective problem-solving skills
- Strong negotiating ability
- Strong interpersonal and leadership skills
- Self-confidence and emotional intelligence
- Strong business and financial acumen
- Strong oral and written communication skills, with demonstrated ability to communicate clearly and listen attentively
- Integrative team working style, easy contact, rapid to adaptation, can foster team spirit and collaborate cross-functionally
- Ability to effectively interface with all levels of employees and external stakeholders
- Working knowledge of assigned systems and User organization and practices
- Team player with a competitive spirit to excel and the ability to influence and motivate others
- Ability to resolve conflicts timely and effectively, including demonstrated ability to respond effectively to sensitive inquiries or complaints
- Ability to multi-task and take on additional responsibilities in line with the vision of the team
- Professional disposition with positive attitude, open-mindedness, and willingness to learn from team members
- Good decision-making skills.
Benefits
- Comprehensive Family/Personal Healthcare
- Flexible Access to Salary and Employee Support Facilities
- Employee Solar Power Program
- Life and Career Coaching Masterclass
- Flexible Access to over 11,000 learning resources and opportunities
- Amazing colleagues and a great work culture
- Team Bonding and a chance to build a world-class Clean Energy FinTech!
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the email.
Job Title: Content Marketing Lead
Location: Nigeria
Employment Type: Full-time
About the Role
- We are looking for a talented Content marketing manager to take full responsibility for our outbound and inbound marketing strategies including social media, blogs, offline, and lead generation.
- Our ideal candidate is a creative marketing professional, preferably with a writing background.
- You should be able to develop engaging content to attract and retain customers. For this position, it’s also essential to be up-to-date with new technologies and marketing trends.
- Ultimately, you should be able to expand our company’s digital footprint and brand awareness.
Job Responsibilities
- Design content marketing strategies and set short-term goals.
- Drive and collaborate with the creative team to produce creative content.
- Undertake content marketing initiatives to achieve business targets.
- Collaborate with design and writing teams to produce high-quality content.
- Develop an editorial calendar, delegate tasks, and meet deadlines.
- Mentor team members and colleagues to achieve results
- Deliver engaging content regularly and inspire team members.
- Edit, proofread, and improve the content.
- Optimize content considering SEO and Google Analytics.
- Analyze web traffic metrics.
- Share content through various channels, ensuring a strong web presence.
- Receive customer feedback and generate ideas to increase customer engagement.
- Drive content for online and offline events
- Provide content support and ideas to SunFi’s Product Marketing and other branding efforts.
Requirements
- Bachelor’s Degree / HND in Marketing, Business Administration, or a related field.
- Minimum of 3 years of experience in Content Marketing
- Proven work experience as a Lead in a Content Marketing Team and Strategy
- Proficiency in MS Office and WordPress or other Content Management Software.
- Understanding of web publishing requirements.
Skills:
- An editorial mindset with an ability to predict audience preferences.
- Hands-on experience with SEO and web traffic metrics.
- Expertise in social media platforms
- Proficiency with social media analytics
- Project management skills and attention to detail.
- Excellent communication and writing skills in English.
Benefits
- Comprehensive Family/Personal Healthcare
- Flexible Access to Salary and Employee Support Facilities
- Employee Solar Power Program
- Life and Career Coaching Masterclass
- Flexible Access to over 11,000 learning resources and opportunities
- Amazing colleagues and a great work culture
- Team Bonding and a chance to build a world-class Clean Energy FinTech!
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Job Title: Social Media Marketing Intern
Location: Nigeria
Employment Type: Full-time
About the Role
- Your primary duties will include assisting the marketing team in executing and implementing social media marketing strategies across various social media platforms.
- You will also create engaging social media content, monitor social media channels, and analyze social media performance.
Responsibilities
- Assist in creating and executing social media marketing strategies
- Develop and create engaging social media content
- Monitor and manage social media channels and communities
- Collaborate with the marketing team to develop social media campaigns
- Analyse social media performance and provide insights
- Stay up-to-date with industry trends and changes in social media platforms.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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