Leen Premium Limited Latest Recruitment for Customer Service Officer | Sango – Ota, Ogun | Apply Now
Leen Premium Limited is a dynamic and quality-driven company committed to delivering excellence in the production and distribution of premium bottled water and related products. Established with a focus on health, safety, and customer satisfaction, the company operates in compliance with industry standards and regulatory requirements.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Sango – Ota, Ogun
Employment Type: Full-time
Job Summary
- The Customer Service Officer is responsible for maintaining excellent relationships with customers, responding to enquiries, receiving and processing orders, resolving complaints, and ensuring customers receive prompt and satisfactory service.
Key Responsibilities
- Receive and respond professionally to customers’ enquiries through phone calls, WhatsApp, social media, and other communication channels.
- Receive, record, confirm, and process customer orders accurately.
- Follow up on pending orders and ensure timely delivery in collaboration with the dispatch team.
- Maintain accurate records of customers, orders, payments, complaints, and feedback.
- Handle customer complaints professionally and escalate unresolved issues to management.
- Follow up with customers after delivery to confirm satisfaction and encourage repeat business.
- Build and maintain strong relationships with existing and prospective customers.
- Promote the company’s products and services to prospective customers when required.
- Prepare daily and weekly customer service reports.
- Work closely with the Sales, Marketing, Accounts, Production, and Dispatch teams.
- Maintain professionalism, courtesy, and confidentiality when dealing with customers.
Performance Expectations
- Excellent customer satisfaction and retention.
- Prompt response to customer enquiries and complaints.
- Accurate order processing.
- Effective follow-up on customer orders.
- Ability to attract and retain customers through excellent service.
- Achievement of assigned customer service and sales-support targets.
Requirements & Skills
- Minimum of OND/HND/B.Sc. in Business Administration, Marketing, Mass Communication, or a related field.
- Previous customer service or sales experience is an advantage.
- Female candidates are preferred.
- Excellent communication and interpersonal skills.
- Good knowledge of WhatsApp and other digital communication platforms.
- Good computer skills, especially Microsoft Word and Excel.
- Strong customer relationship and problem-solving skills.
- Ability to work under pressure and meet deadlines.
- Smart, presentable, polite, proactive, and customer-focused.
- Must be honest, reliable, organized, and disciplined.
Salary
N60,000 – N80,000 per month.
Application Closing Date
25th September, 2026.
How to Apply
Interested and qualified candidates should send their CV to: kristology001@gmail.com using the job title as the subject of the mail.
Leen Premium Limited Latest Recruitment for Customer Service Officer | Sango – Ota, Ogun | Apply Now
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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