Lheon Consulting Limited Recruitment 2026: Head of Credit – Operations, Customer Service & Contact Centre Lead, Etc. Jobs
Lheon Consulting Limited is a strategy development and talent consultancy company, devoted exclusively to career shaping and personal development activities.We work globally with professionals and experts in the fianacial sectors to offer resourceful training, assessment and recruitment services to financial and non-bank financial institutions through use of innovative technologies to achieve a perfect workplace.
We are recruiting to fill the position below:
Job Title: Customer Service & Contact Centre Lead
Location: Nigeria
Employment Type: Full-time
Qualifications
- Minimum Requirement: Higher National Diploma (HND) or Bachelor of Science (BSc) degree in any relevant field.
Work Experience:
- A minimum of 4 years of continuous experience in customer service or contact centre management, with at least 2 years at a supervisory or team lead level.
- Demonstrated experience in lending, microfinance, or a related financial services environment is a mandatory requirement.
Knowledge:
- Working knowledge of lending products, borrower onboarding processes, repayment structures, and early-stage delinquency indicators.
- Understanding of customer data handling obligations and the importance of accurate CRM record-keeping in a regulated lending environment.
Skills and Abilities:
- Minimum Standard: Strong verbal communication and interpersonal skills. Confidence handling borrower complaints, repayment conversations, and escalations professionally and without escalating tension.
- Developmental Maximum: Ability to interpret contact centre performance data, identify conversion pattern trends, and recommend campaign adjustments to the Head of Sales & Marketing based on field intelligence.
Personality and Motivation:
- Thrives in a target-driven environment that combines service accountability with commercial output. Comfortable being measured on both simultaneously.
- Resilient, organized, and motivated by tangible results. Finds satisfaction in building a high-performing team and watching conversion rates move.
Circumstances:
- Based on-site at the Igbo Efon, Lekki office. Lagos-based candidates should factor commute time when applying. This role is fully on-site.
Competencies and Behaviours:
- Accountability: Owns team performance numbers without deflection. When a target is missed, the response is a diagnosis and a plan, not an explanation.
- Commercial Awareness: Understands that the contact center is a revenue channel, not just a support function. Every call is an opportunity.
- Process Discipline: Maintains CRM accuracy, reporting cadence, and escalation protocols consistently, even under volume pressure.
Salary
N400,000 – N600,000 per month.
Remuneration and Benefits:
- Monthly performance-based incentive tied to reactivation conversions, team conversion rate, and outbound call volume compliance. Incentive details confirmed at offer stage.
- Comprehensive Health Insurance Scheme (HMO).
- Statutory monthly pension contribution.
- Direct exposure to the commercial leadership of a fast-growing Lagos NBFI. Strong performers are visible and progress quickly.
Application Closing Date
31st December, 2026.
How To Apply
Interested and qualified candidates should send their CV to: Lheonconsultingltd@gmail.com using the job title as the subject of the mail.
Job Title: Head of Credit – Operations
Location: Nigeria
Employment Type: Part-time (Hybrid)
Duties
- Review loan requests
- Evaluate creditworthiness and risks, prior to underwriting
- Drive communications with internal teams and merchants at every point of the loan journey
- Contact clients to gather financial data and documentation
- Maintain updated records of loan applications
- Follow up with clients about loan renewals
- Monitor progress of existing loans
Requirements
- Bachelor’s Degree
- 4+ years of experience in Credit Operations Management within the fintech, banking or financial service sector or similar role
- Strong understanding of lending processes, documentation requirements, and credit risk management.
- Familiarity with Nigerian lending regulations, data protection laws, and industry best practice’s
- Strong communication and presentation skills to interact with team members, stakeholders and external partners
- Ability to work independently and manage cross-functional teams
- Perceptive and a fast learner: you’re able to quickly understand the technology that powers Traction Apps, and able to help customers achieve their goals, even if they’re unable to articulate those goals
- A positive, polite, confident, sincere, and friendly disposition
- The ability to solve problems and to think quickly on your feet
- Flexibility – we’re growing and evolving, and you’ll need to come along for the ride.
Application Closing Date
31st August, 2026.
How To Apply
Interested and qualified candidates should send their CV to: Lheonconsultingltd@gmail.com using the job title as the subject of the mail.
Job Title: Finance Operations Lead
Location: Nigeria
Employment Type: Full-time
Role Summary
- The Finance Operations Lead is responsible for coordinating and overseeing daily finance operations activities within the accounting department.
- The role ensures that financial transactions are processed accurately, reconciliations are completed on time, and financial documentation is maintained in line with established financial procedures and internal controls.
- The role also provides operational leadership to junior finance operations staff, ensuring efficient execution of finance processes and maintaining high standards of financial accuracy and compliance.
KeyResponsibilities
Finance Operations Oversight:
- Coordinate and supervise day-to-day finance operations activities within the unit.
- Ensure financial transactions are processed accurately and within approved timelines.
- Monitor finance operations workflows to ensure efficiency and consistency.
Transaction Review & Financial Controls:
- Review financial transactions processed by finance operations staff for accuracy and completeness.
- Ensure all transactions are supported by proper documentation and approvals.
- Maintain compliance with financial policies and internal control procedures.
Bank & Account Reconciliation Oversight:
- Oversee preparation of bank reconciliations and account reconciliations.
- Review reconciliation reports prepared by team members.
- Investigate and resolve complex discrepancies in financial records.
Financial Documentation & Record Management:
- Ensure all financial documentation is properly maintained and stored.
- Maintain organized records for finance operations activities to support internal audits and financial reviews.
Operational Reporting:
- Prepare operational finance reports and summaries for management review.
- Track finance operations activities and report on operational performance metrics.
Team Supervision & Support:
- Provide guidance and supervision to finance operations trainees, officers, and senior officers.
- Support training and development of junior finance operations staff.
- Ensure team members adhere to established finance operations procedures.
Process Improvement:
- Identify opportunities to improve finance operations processes and workflows.
- Support the implementation of automation, improved documentation processes, and operational efficiency initiatives.
Requirements & Qualifications
- Bachelor’s Degree or ongoing Degree in Accounting, Finance, Economics or related discipline
- Demonstrated experience in financial transaction management, reconciliations, and operational finance supervision
- Strong knowledge of finance operations and accounting procedures
- Experience performing and reviewing bank and account reconciliations
- 3 – 5 years of experience in finance, accounting, or administrative support roles.
- Excellent written and verbal communication skills.
- Proactive, organized, and detail-oriented.
- Basic understanding or proficiency in Google Workspace & Microsoft Office Tools.
- Strong communication, positive attitude, collaborative mindset, and open to feedback.
- Good written and verbal communication skills
- Time management. Willingness to learn and ability to meet deadlines
- Professionalism, integrity, and confidentiality with the ability to manage sensitive information with discretion and integrity.
- Comfortable working in a fast-paced environment.
Benefits
- Salary: N400,000 – N600,000 monthly.
- Health Insurance
- Flexible work style
- Access to lifestyle management & therapy sessions monthly
- Opportunity to work with a leading consulting firm and contribute to its growth.
- A collaborative and supportive work environment with the opportunity to work with a highly collaborative team.
- Professional development and growth opportunities.
- Great company culture & access to a strong network of industry professionals.
Application Closing Date
31st August, 2026.
How To Apply
Interested and qualified candidates should send their CV to: Lheonconsultingltd@gmail.com using the job title as the subject of the mail.
Lheon Consulting Limited Recruitment 2026: Head of Credit – Operations, Customer Service & Contact Centre Lead, Etc. Jobs
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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