Massive Job Recruitment at Moniepoint Incorporated  | Remote 

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the position below:

Job Title: Team Lead, Site Reliability Engineering 

Location: Nigeria

Job Summary

• We are seeking an SRE Team Lead to guide a squad of site reliability engineers responsible for the reliability of our highly distributed financial platform.
• You will be designing high-level reliability architecture, while also mentoring engineers, defining the technical roadmap, and driving the culture of Site Reliability Engineering within a team.
• You will balance strategic leadership with deep technical work to ensure our systems and our people can scale linearly with our hyper-growth.

Responsibilities

• Set the technical direction for the SRE team. Architect self-healing systems, define reliability standards (Production Readiness Reviews), and drive the adoption of observability as Code and automation best practices.
• Define and enforce the end-to-end standard for system visibility. You will guide teams to deeply instrument their code (logging, tracing, metrics) and govern the monitoring ecosystem to ensure alerts are actionable, strictly minimizing noise (alert fatigue) while maximizing our ability to detect and resolve issues proactively.
• Lead, mentor, and grow a team of Senior and Associate SREs. Conduct code reviews, facilitate technical workshops and foster a culture of engineering excellence.
• Act as the ultimate escalation point for major incidents. Beyond firefighting, you will refine the Incident management process, ensuring the process is efficient and that RCAs lead to actionable engineering fixes.
•  Partner with Engineering Managers and Product Leads to define Service Level Objectives (SLOs) that align with business goals.

Requirements

• Minimum of 5 years of experience in SRE or Backend Engineering, with at least 2 years in a Lead or Senior/Staff role mentoring others.
• Expert-level proficiency in Java, Go, Rust, or Python. You set the standard for code quality within the team.
• Mastery of distributed systems patterns. You can design scalable architectures, debug complex microservices interactions, and explain architectural trade-offs to stakeholders.
• Deep expertise with Google Cloud Platform (GCP) or AWS.  You have extensive experience running Kubernetes (GKE) at scale and troubleshooting deep infrastructure issues.
• Proven experience defining observability strategies for large teams. You have deep expertise in architecting the complete telemetry stack: from custom instrumentation to monitoring and actionable alerting.
• Strong communication skills with the ability to de-escalate high-pressure war rooms with calm authority.

What we can offer you

• Culture – We put our people first and prioritise the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation – You’ll receive an attractive salary, plus other benefits.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A technical interview with the Hiring Manager
• A behavioural and technical interview with a member of the Executive team.

Location: Remote

Position Overview

• We are seeking an experienced Cloud Engineer to design, implement, and manage our multi-cloud infrastructure.
• The ideal candidate will have deep expertise in cloud platforms, container orchestration, infrastructure automation, CI/CD pipelines, and observability solutions, ensuring scalable, reliable, and cost-effective cloud operations across multiple cloud providers.

Principal Duties and Responsibilities
Cloud Infrastructure Management:

• Design, deploy, and manage multi-cloud infrastructure across Google Cloud Platform (GCP), Amazon Web Services (AWS), Azure, and Oracle Cloud Infrastructure (OCI)
• Architect and implement highly available, fault-tolerant, and scalable cloud solutions
• Manage cloud resources including compute instances and networking components
• Design and implement disaster recovery and business continuity plans for cloud workloads
• Migrate on-premises applications and services to cloud environments with minimal disruption
• Optimize cloud resource utilization and implement auto-scaling policies
• Maintain comprehensive documentation of cloud architectures, configurations, and runbooks

Kubernetes & Container Orchestration:

• Design, deploy, and manage production-grade Kubernetes clusters across multiple cloud providers
• Implement and maintain container orchestration strategies for microservices architectures
• Configure and manage Kubernetes resource objects
• Manage Kubernetes cluster upgrades, scaling, and performance optimization
• Troubleshoot complex container and orchestration issues in production environments
• Implement multi-cluster and multi-region Kubernetes deployments for high availability

Service Mesh & Advanced Networking:

• Design, deploy, and manage Istio service mesh for microservices communication and observability
• Configure Istio traffic management, including virtual services, destination rules, and gateways
• Implement advanced traffic routing (canary deployments, A/B testing, traffic splitting) using Istio
• Deploy and manage Istio observability components (telemetry, distributed tracing, service graphs)
• Implement circuit breaking, retries, timeouts, and fault injection for resilience testing
• Configure Istio ingress and egress gateways for external traffic management
• Monitor and optimize service mesh performance and resource utilization
• Implement multi-cluster service mesh architectures across different cloud providers

Reverse Proxy & Load Balancing:

• Deploy, configure, and manage HAProxy for high-performance load balancing and reverse proxy
• Implement HAProxy ACLs, backend routing, health checks, and session persistence
• Design and implement Nginx as reverse proxy for web applications and API gateways
• Configure Nginx for rate limiting and request filtering
• Implement Nginx load balancing algorithms and upstream health monitoring
• Manage Nginx Plus features for advanced traffic management and monitoring
• Optimize HAProxy and Nginx performance for high-throughput environments

Infrastructure as Code & Configuration Management:

• Develop and maintain infrastructure as code using Terraform
• Create reusable, modular Terraform configurations for various cloud resources and Implement Terraform state management and remote backends
• Design and implement configuration management solutions using Ansible
• Develop Ansible playbooks and roles for automated server provisioning and configuration
• Integrate Terraform and Ansible workflows for end-to-end infrastructure automation
• Implement infrastructure version control, code review processes, and GitOps practices
• Manage infrastructure drift detection and remediation
• Create and maintain infrastructure documentation and architecture diagrams
• Implement policy-as-code using tools like OPA (Open Policy Agent) or Sentinel

CI/CD Pipeline Management:

• Design, implement, and maintain continuous integration pipelines using Jenkins and Harness
• Optimize build times and pipeline efficiency
• Integrate security scanning (SAST, DAST, container scanning) into CI/CD pipelines
• Configure Jenkins jobs, pipelines, and shared libraries for automated build, configure build agents, runners, and execution environments
• Implement Harness deployment pipelines for cloud-native applications
• Integrate CI/CD pipelines with version control systems (Git, GitHub, GitLab)
• Implement continuous deployment workflows using ArgoCD for Kubernetes-based applications
• Design and implement GitOps workflows with ArgoCD for declarative application delivery
• Manage ArgoCD application definitions, sync policies and multi-cluster deployments
• Implement progressive delivery strategies (blue-green deployments, canary releases) using ArgoCD

Message Streaming & Event-Driven Architecture:

• Deploy and manage Apache Kafka clusters for real-time data streaming and event-driven architectures
• Configure Kafka topics, partitions, replication factors, and retention policies
• Implement Kafka Connect for data integration with various sources and sinks
• Monitor Kafka cluster health, performance metrics, and consumer lag
• Optimize Kafka performance for high-throughput and low-latency use cases
• Troubleshoot Kafka producer and consumer issues

Database & Proxy Management:

• Deploy, configure, and manage ProxySQL for MySQL load balancing and high availability
• Implement query routing, caching, and connection pooling strategies using ProxySQL
• Optimize database performance through ProxySQL query analysis and optimization
• Implement database failover and disaster recovery using ProxySQL
• Monitor ProxySQL metrics and troubleshoot connection and performance issues
• Integrate ProxySQL with database clusters and replication topologies
• Implement database access security and audit logging through ProxySQL

Cloud Networking:

• Design and implement cloud networking architectures, including VPCs, subnets, and network segmentation
• Configure and manage cloud load balancers (Application Load Balancers, Network Load Balancers, Cloud Load Balancing)
• Implement VPN connections, Direct Connect/Interconnect, and hybrid cloud networking solutions
• Implement network security controls, including security groups, network ACLs, and firewall rules
• Implement network monitoring and traffic analysis
• Troubleshoot complex networking issues across multi-cloud environments
• Design and implement private connectivity between cloud providers

Secrets Management & Security:

• Configure and manage HashiCorp Vault for centralized secrets management across multi-cloud environments
• Configure Vault secret engines (KV, database, PKI, AWS, GCP, Azure dynamic secrets)
• Manage Vault high availability clusters and disaster recovery procedures
• Implement dynamic database credentials and secret rotation strategies
• Manage Vault encryption as a service for application-level encryption
• Implement Vault agent and sidecar injectors for Kubernetes workloads
• Migrate secrets from legacy systems to Vault

Qualifications, Competency & Skills Required
Education & Experience:

• Bachelor’s degree or diploma in Computer Science, Information Technology, Engineering, or related field
• Minimum of 5 years of proven experience in cloud engineering, DevOps, or platform engineering roles
• Hands-on experience managing production workloads across multiple cloud platforms
• Relevant cloud and technology certifications are highly desirable

Technical Skills:
Cloud Platforms (Required):

• Google Cloud Platform (GCP): Deep expertise in Compute Engine, GKE, Cloud Storage, Cloud SQL, VPC, Cloud Functions, Cloud Run, IAM
• Amazon Web Services (AWS): Proficiency in EC2, EKS, S3, RDS, VPC, Lambda, ECS, CloudFormation, IAM
• Microsoft Azure: Experience with Virtual Machines, AKS, Blob Storage, Azure SQL, Virtual Networks, Azure Functions, ARM templates
• Oracle Cloud Infrastructure (OCI): Familiarity with Compute, OKE, Object Storage, networking, and OCI-specific services
• Multi-cloud architecture design and implementation experience
• Cloud migration strategies and execution (lift-and-shift, re-platforming, re-architecting)

Container & Orchestration (Required):

• Expert-level Kubernetes knowledge, including cluster architecture, networking, storage, and security
• Hands-on experience with managed Kubernetes services (GKE, EKS, AKS)
• Proficiency in Docker containerization, image optimization, and registry management
• Experience with Helm charts for application packaging and deployment
• Knowledge of container runtime environments (containerd, CRI-O)

Service Mesh & Microservices (Required):

• Istio: Deep expertise in Istio architecture, deployment, and operations
• Istio traffic management (virtual services, destination rules, gateways, service entries)
• Istio security features (mTLS, authorization policies, peer authentication, request authentication)
• Istio observability and telemetry configuration
• Multi-cluster and multi-mesh deployments
• Service mesh troubleshooting and performance optimization
• Understanding of sidecar proxy patterns and Envoy proxy
• Experience with other service mesh solutions (Linkerd, Consul Connect) is a plus

Reverse Proxy & Load Balancing (Required):

• HAProxy Advanced configuration and management for load balancing and high availability
• Nginx Expert-level configuration as reverse proxy and API gateway
• Nginx rate limiting, and performance tuning
• Nginx load balancing algorithms and upstream configurations
• Experience with Nginx modules and custom configurations
• High availability configurations using keepalived, VRRP, or similar
• Integration with Kubernetes ingress controllers (Nginx Ingress, Istio Ingress)

Infrastructure as Code (Required):

• Advanced Terraform skills for multi-cloud infrastructure provisioning
• Terraform module development, state management, and workspace strategies
• Proficiency in Ansible for configuration management and automation
• Ansible playbook development, roles, and inventory management
• Experience with version control systems (Git) and GitOps workflows
• Infrastructure testing frameworks (Terratest, Kitchen-Terraform)

CI/CD Tools (Required):

• Jenkins: Pipeline development (declarative and scripted), shared libraries, plugin management
• Harness: Deployment pipeline configuration, workflow creation, approval gates
• ArgoCD: GitOps workflows, application synchronization, multi-cluster management
• Integration of CI/CD tools with Kubernetes and cloud platforms
• Automated testing and deployment strategies
• Artifact repository management (Nexus, Artifactory, cloud-native registries)

Messaging & Streaming (Required):

• Apache Kafka architecture, cluster management, and operations
• Kafka topic design, partitioning strategies, and performance tuning
• Kafka Connect experience
• Experience with Kafka management tools (Kafka Manager, Cruise Control)
• Understanding of event-driven architectures and patterns

Database & Proxy Technologies (Required):

• ProxySQL configuration, management, and optimization
• MySQL database administration basics
• Understanding of database replication and clustering

Observability & Monitoring (Required):

• Prometheus metrics collection, PromQL, and alerting rules
• Grafana dashboard design and visualization techniques
• Log aggregation and analysis

Networking (Required):

• Deep understanding of TCP/IP, DNS, HTTP/HTTPS, and network protocols
• Cloud networking concepts (VPC, subnets, routing tables, NAT, VPN)
• Load balancing strategies and implementations
• Service discovery and DNS-based routing
• Network security and firewall configuration
• Software-defined networking (SDN) concepts

Scripting & Programming:

• Proficient in scripting languages: Python, Bash
• Go or python programming basics for tooling development
• YAML and JSON for configuration management
• Understanding of software development best practices

Secrets Management (Required):

• HashiCorp Vault: Advanced knowledge of Vault architecture, deployment, and operations
• Vault authentication methods and integration with cloud providers and Kubernetes
• Vault secret engines (KV v1/v2, database, transit, cloud dynamic…

What we can offer you

• Culture – We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation – You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

What to expect in the hiring process

• A technical interview with the Hiring Manager
• A behavioural and technical interview with a member of the Executive team.

Job Title: Head, Group Financial Planning and Analysis

Location: Remote

Job Purpose

• Builds and owns the Group’s FP&A framework, methodology, and reporting standards, giving Group leadership a single, reliable view of financial performance and outlook across the Group’s subsidiaries and business units: Moniepoint Nigeria, Moniepoint Kenya, MonieWorld and Moniepoint Technologies.
• This is a framework and consolidation role, not a day to day business unit finance role. Some subsidiaries and markets run their own standalone FP&A team that owns local budgeting, forecasting, and reporting for that business; this role sets the Group standard those teams work within and consolidates their output. Wherever a subsidiary or shared function doesn’t yet have a dedicated FP&A resource, this role covers it directly.
• The intent is one Group framework, executed locally wherever a local team exists, with no duplicated effort.

Responsibilities

• Design and own the Group’s FP&A framework: forecasting architecture, budget process, and management-reporting standards that every entity works to, including markets that maintain their own standalone FP&A team
• Consolidate entity and BU-level forecasts, including those submitted by markets with their own standalone FP&A team, into a single Group P&L, balance sheet, and cash flow, with a working currency toggle and intercompany eliminations
• Own the annual Group budget calendar and process: templates, timelines, challenge sessions, and Board approval, without taking over the local budget-building work each entity’s own finance team already does
• Produce the consolidated Group forecast (2026-28 and beyond), reconciled monthly to actuals, with a clear bridge explaining variances
• Work closely with the Group Financial Controller so actuals, the consolidation, and the forecast reconcile cleanly month to month, and closing timelines support the reporting calendar
• Run the monthly and quarterly reporting cycles at Group level: consolidated management accounts, Board packs, and investor-grade reporting
• Build and maintain the Group’s KPI and unit-economics framework, and ensure it is applied consistently across every entity’s finance team, whether that entity has its own dedicated resource or is covered directly by this role
• Partner with BU CFOs / finance leads (Moniepoint Nigeria, Moniepoint Kenya, Moniepoint Technologies, MonieWorld) as the standard-setter and consolidator, leaving day-to-day local execution with them
• Lead scenario and sensitivity modelling for Group-level strategic decisions: new market entry, capital raises, new market expansion, licence applications etc.
• Set and enforce FP&A style and modelling standards across the Group (structure, formatting, sign-off, version control)
• Manage and develop the Group FP&A Analysts covering the subsidiaries and markets without a dedicated resource, plus central shared services

What success looks like

• Group forecast is reconciled to actuals monthly, with variances explained within an agreed tolerance
• Management, board and investor reporting are delivered on time, every cycle, without late-stage rework
• Budget process runs to a fixed calendar with BU sign-off, with no material off-cycle changes
• BU finance leads use the Group model and house standards as their working framework, not a parallel one
• CFO and Group CEO treat the FP&A output as the single source of truth for decision-making.

Candidate Requirements

• 8-10+ years in FP&A, corporate finance, or investment banking, including experience building forecasting frameworks from scratch
• Proven experience consolidating multi-entity, multi-currency forecasts and management accounts
• Background in banking, fintech, or another regulated, fast-growth environment
• Advanced financial modelling skills (Excel at architect level); comfortable owning a model spanning multiple entities and currencies
  ACA / ACCA / CFA or equivalent
• Proven ability to operate effectively as a remote, senior finance leader across time zones and geographies

Preffered Qualifications:

• Experience in a high-growth African or emerging-markets fintech or bank
• Prior exposure to Board and investor reporting at Group level
• Familiarity with planning/consolidation tooling (NetSuite, Aleph, Pigment or similar) beyond Excel
• Experience standing up FP&A functions or frameworks during a scale-up phase, including defining where a Group function ends and in-country teams begin

About you:

• You think in frameworks. You build the system once, properly, rather than patching it every quarter
• You’re comfortable holding a multi-entity, multi-currency picture in your head and explaining it simply to the CFO and Board
• You know the difference between setting the standard and doing the work. You’d rather make each market’s FP&A team excellent within a shared framework than take their work off them
• You push back on numbers that don’t reconcile, and you don’t sign off until they do
• You’re a strong people manager. You can direct analysts and get consistent, house-standard output from a small team
• You communicate in writing the way you model: structured, precise, no padding
• You operate well remotely: proactive, well-organised, comfortable driving a Group-wide process without being in the room.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

What to expect in the hiring process

• A preliminary phone call with one of our recruiters.
• Hiring Manager Interview
• A Panel interview with existing Fincance Leads
• A behavioural and technical interview with a member of the Executive team.

Job Title: Senior Graphics Designer 

Location: Remote

About the Role

• We are looking for a Senior designer who will own end-to-end execution of complex, high-visibility design work, act as a peer craft-bar-setter within the design pod, and provide dedicated creative ownership and collaboration to an assigned stakeholder group.

What you’ll get to do

• Complex and high-visibility design execution across editorial (e.g, case studies, reports, feature content), brand systems (identity and templates, including spatial/event brand application), and promotional/campaign design (social, launch, and conversion-driven work).
• Creative ownership for an assigned Creative Duo (Internal Comms & Employer Brand, or External Comms).
• Peer mentorship and craft bar-setting within the design pod.
• Independently scope, design, and deliver complex projects to brief
• Serve as the design half of an assigned Creative Duo, owning that stakeholder group’s creative needs end-to-end
• Give and receive craft feedback within the design pod and content studio.
• Proactively flag capacity constraints to the Design Lead
• Contribute to the evolution of the brand design system

Requirements
To succeed in this role, we think you should have:

• 4-6+ years in brand or graphic design.
• Strong portfolio demonstrating range across editorial design, brand systems and promotional design.
• Experience managing stakeholder relationships directly while maintaining accountability and collaboration with team members.
• Comfortable operating with high autonomy within a clear framework.

Key Soft Skills:

• Creativity & Innovation – Brings fresh ideas while respecting brand systems.
• Collaboration & Adaptability – Works well with cross-functional teams and embraces feedback.
• Time Management – Prioritises effectively and meets deadlines.
• Growth Mindset – Open to learning, critique, and skill development.

Why Join Moniepoint?

• Work with a fast-growing, innovative Company that reaches millions of customers.
• Gain hands-on experience with a team of seasoned creative professionals.
• Access to mentorship, training, and career growth opportunities.
• Competitive compensation, benefits, and career growth opportunities.
• Fully remote work culture and support for professional development

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

What to expect in the hiring process

• Application & portfolio review: we review the quality of your designs in your portfolio
• Preliminary phone call with HR: a brief conversation where your expectations are discussed, background, growth potential, career outlook, personality and cultural fit is accessed.
• Assessment: a take-home assessment to evaluate strategic and creative skill set and technical depth
• Final executive conversation: an interview with the Creative Director, where you will present the assessment. You will also be assessed on alignment with our values and principles.

Job Title: Product Design Manager

Location: Nigeria (Remote)

About the role

• As a Product Design Manager, you will own the execution of our design vision, managing a small team of designers across multiple teams to prioritise initiatives, drive strategic projects, and foster a culture of excellence.
• Balancing leadership with hands-on design, you will ensure we deliver business-driven, user-centred solutions that elevate the user experience.
• This role requires strong leadership, UX/UI expertise, and cross-functional collaboration. You will work closely with product managers, engineers, and other stakeholders to remove blockers, streamline workflows, and create scalable, accessible designs that align with both user and business needs.

What you’ll do

• Lead and manage a small team of product designers, ensuring project prioritisation, team alignment, and timely execution of high-quality design work.
• Mentor and inspire your team, fostering a culture of feedback, learning, and innovation through regular critiques, coaching, and skill development.
• Manage project timelines, roadmaps, and design workflows, ensuring the team delivers high-quality work on schedule.
• Maintain a hands-on approach, contributing directly to key design projects while balancing leadership responsibilities.
• Partner with product managers, engineers, and executives to translate strategic goals into user-friendly design solutions.
• Advocate for user-centred design by leveraging qualitative and quantitative research, usability testing, and behavioural insights to make informed design decisions.
• Ensure design consistency and scalability through the use of design systems and atomic design principles.
• Champion accessibility (a11y) and inclusive design, ensuring our products are usable by a diverse audience.
• Collaborate with analytics and product teams to measure the impact of design and optimise experiences based on data.

What you need to succeed

• A strong portfolio demonstrating your ability to lead design teams and deliver end-to-end product design solutions across platforms, backed by user research and measurable impact.
• Experience leading and developing design teams, fostering collaboration, mentorship, and performance-driven growth.
• Expertise in UX/UI principles, interaction design, and user research methodologies, with a proven track record of delivering results-driven digital products.
• Strong communication and stakeholder management skills, with the ability to influence cross-functional teams and advocate for design at all levels.
• Strategic mindset, with the ability to translate product goals into scalable, flexible, and user-centric design solutions.
• Experience managing design workflows, tools, and operational processes to improve team efficiency and output.
• Ability to thrive in a fast-paced environment, effectively balancing multiple priorities while maintaining design excellence.
• Experience in fintech or SaaS, with a strong understanding of financial products, compliance, security, and designing for trust.

What you’ll get

• A leadership role in shaping the future of fintech – your work will influence design strategy and impact millions of users.
• Opportunities for career growth – mentorship, leadership development, and the ability to scale and shape a high-performing design team.
• Autonomy and influence – own design decisions, drive cross-functional collaboration, and define best practices.
• A high-performing and collaborative team – work alongside talented designers, engineers, and product managers in a culture that values design excellence.
• A culture of experimentation – we encourage bold ideas, rapid iteration, and data-driven design improvements.
• Competitive compensation and benefits.
• Remote-friendly work culture with support for professional development and engagement with the design community.

What to expect in the hiring process

• Application & portfolio review: we assess your experience, leadership impact, and UX case studies that demonstrate strategic thinking, process, and measurable outcomes.
• Preliminary phone call with recruiter: a brief conversation to discuss your background, leadership experience, and expectations.
• Interview with senior leadership: a deep dive into your leadership approach, design philosophy, and ability to drive impact. This includes a discussion on past projects and collaboration with cross-functional teams.
• Design leadership challenge: a scenario-based assessment to assess both strategic thinking and leadership skills while balancing UX/UI expertise.
• Final executive conversation: a discussion with senior leadership to assess alignment with our vision, strategic thinking, and team-building philosophy.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Important Information

• Submit your resume and portfolio showcasing your leadership in managing design teams, driving strategy, and delivering user-centred solutions with measurable business impact.
• We want to see case studies that demonstrate how you have led and developed designers, prioritised and managed projects, and fostered a high-performing team culture.
• Your portfolio should highlight how you have used research, data, and experimentation to inform decisions, optimise workflows, and drive success metrics.

Job Title: Category Manager 

Location: Port Harcourt, Rivers (Hybrid)

Job Purpose

• The Category Manager serves as the primary trusted advisor and ongoing point of contact for Moniebook customers post-onboarding. This role is accountable for driving long-term customer satisfaction, retention, and growth by ensuring customers maximise value from the Moniebook solution, achieve their business objectives, and remain engaged, successful partners.
• Operating as a proactive customer advocate, you will own the customer relationship lifecycle, monitoring signals, conducting regular business reviews, identifying expansion opportunities, resolving issues, and driving feature adoption that deepens product stickiness. Success is measured by customer retention (churn prevention), Net Promoter Score (NPS), expansion revenue (upsell/cross-sell), and customer satisfaction (CSAT) scores.

Key Responsibilities

• Customer Relationship Ownership: Serve as the primary point of contact for assigned customer accounts. Build trusted relationships with key stakeholders (business owners, managers, staff) through proactive communication, responsiveness, and genuine commitment to their success.
• Proactive Customer Engagement & Support: Regularly check in with customers to assess satisfaction, understand evolving needs, provide guidance on best practices, and address questions or concerns before they escalate. Be the first responder for customer queries and issues, delivering quick, efficient solutions.
• Adoption & Value Realization: Drive ongoing adoption of Moniebook features by educating customers on underutilised capabilities, sharing relevant use cases, and providing training refreshers. Monitor usage data to identify adoption gaps and proactively intervene to increase engagement and product stickiness.
• Customer Health Monitoring & Risk Management: Track customer health signals, including login frequency, transaction volume, support ticket trends, and feature adoption. Identify at-risk accounts showing signs of disengagement or dissatisfaction, and implement targeted retention strategies to prevent churn.
• Quarterly Business Reviews (QBRs): Conduct structured business review sessions with customers to analyse their usage data, showcase ROI and value delivered, align on business goals, surface insights and recommendations, and co-create success plans for the upcoming period.
• Revenue Growth & Expansion: Identify upsell and cross-sell opportunities based on customer needs, business growth, and product usage patterns. Collaborate with Sales to introduce additional features, premium tiers, or complementary products that drive incremental revenue and customer value.
• Issue Resolution & Escalation Management: Troubleshoot technical issues, configuration challenges, and operational questions. Coordinate with Product, Engineering, and Support teams to resolve complex issues while maintaining transparent communication with customers and managing their expectations throughout.
• Customer Advocacy & Voice-of-Customer: Serve as the internal voice of the customer by collecting and synthesising feedback, feature requests, pain points, and competitive insights. Share these with Product and Leadership teams to inform product roadmap decisions and business strategy.
• Renewal Management: Own the renewal process for assigned accounts, ensuring contracts are renewed on time with minimal friction. Proactively address renewal concerns, negotiate terms where appropriate, and secure long-term commitments that reflect the value delivered.
• Continuous Learning & Product Expertise: Develop and maintain deep expertise in Moniebook’s product capabilities, retail industry trends, competitive landscape, and customer success best practices. Participate in team training, product updates, and AM strategy initiatives to continuously elevate your impact.

Qualifications

• Bachelor’s Degree in Business, Technology, Communication, or related field (or equivalent work experience)
• 3 – 5 years of experience in customer-facing roles such as customer success, account management, customer support, or client services (SaaS or retail technology experience strongly preferred)
• Proven track record of managing customer relationships, driving retention, and achieving customer satisfaction targets
• Strong interpersonal and communication skills with ability to build trust, influence stakeholders, and navigate difficult conversations with empathy and professionalism
• Excellent problem-solving and conflict-resolution skills, able to diagnose issues, think critically, and deliver practical solutions under pressure
• Technical aptitude with ability to quickly learn software products, troubleshoot issues, and effectively demonstrate product features to diverse audiences
• Strong organizational skills and ability to manage multiple customer accounts, priorities, and projects concurrently without compromising quality
• Data-driven mindset, comfortable analysing customer usage data, identifying trends, and translating insights into actionable strategies 
• Self-motivated, proactive, and results-oriented with strong sense of ownership and accountability for customer outcomes

About You:

• You’re genuinely customer-obsessed, you measure your success by your customers’ success and take personal pride in their achievements
• You’re a relationship builder who naturally earns trust, listens deeply, and makes customers feel heard, valued, and supported
• You’re proactive and anticipatory, you don’t wait for problems to escalate; you spot early warning signs and intervene before customers consider leaving
• You’re commercially minded, you understand the business value of retention and expansion, and you’re comfortable having revenue conversations with customers
• You’re a problem-solver at heart, you stay calm under pressure, think critically, and find creative solutions to complex customer challenges
• You’re organised and disciplined, you manage your book of business methodically, follow through on commitments, and never let important details slip through the cracks
• You’re collaborative and team-oriented, you work seamlessly across departments to deliver exceptional customer experiences and achieve shared goals
• You’re resilient and adaptable, you thrive in dynamic, fast-paced environments and view challenges as opportunities to learn and grow

What Success Looks Like

• Maintain >95% gross retention rate (GRR) across your customer portfolio, with proactive churn prevention strategies that keep customers engaged long-term
• Maintain >80% active rate across your customer portfolio
• Consistently identify and close upsell/cross-sell opportunities that drive 10-15% net revenue retention (NRR) growth annually within your accounts
• Drive measurable increases in feature adoption across your accounts, with customers actively using 4+ core Moniebook capabilities that maximise platform value
• Execute timely, friction-free renewals with 100% on-time contract completion and minimal escalations to leadership
• Your customers become promoters, willingly providing references, testimonials, case studies, and referrals that support sales and marketing efforts
• You regularly share customer insights that influence product decisions, contribute to CS process improvements, and mentor junior team members to elevate overall team performance

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning-and-development-focused environment, with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the operations lead.
• A behavioural and technical interview with the business lead.

Job Title: Product Design Lead

Location: Remote

About the role

• As a Product Design Lead, you will own the execution of our design vision, managing a small team of designers across multiple teams to prioritise initiatives, drive strategic projects, and foster a culture of excellence. Balancing leadership with hands-on design, you will ensure we deliver business-driven, user-centred solutions that elevate the user experience.
• This role requires strong leadership, UX/UI expertise, and cross-functional collaboration.
• You will work closely with product managers, engineers, and other stakeholders to remove blockers, streamline workflows, and create scalable, accessible designs that align with both user and business needs.

What you’ll do

• Lead and manage a small team of product designers, ensuring project prioritisation, team alignment, and timely execution of high-quality design work.
• Mentor and inspire your team, fostering a culture of feedback, learning, and innovation through regular critiques, coaching, and skill development.
• Manage project timelines, roadmaps, and design workflows, ensuring the team delivers high-quality work on schedule.
• Maintain a hands-on approach, contributing directly to key design projects while balancing leadership responsibilities.
• Partner with product managers, engineers, and executives to translate strategic goals into user-friendly design solutions.
• Advocate for user-centred design by leveraging qualitative and quantitative research, usability testing, and behavioural insights to make informed design decisions.
• Ensure design consistency and scalability through the use of design systems and atomic design principles.
• Champion accessibility (a11y) and inclusive design, ensuring our products are usable by a diverse audience.
• Collaborate with analytics and product teams to measure the impact of design and optimise experiences based on data.

What you need to succeed

• A strong portfolio demonstrating your ability to lead design teams and deliver end-to-end product design solutions across platforms, backed by user research and measurable impact.
• Experience leading and developing design teams, fostering collaboration, mentorship, and performance-driven growth.
• Expertise in UX/UI principles, interaction design, and user research methodologies, with a proven track record of delivering results-driven digital products.
• Strong communication and stakeholder management skills, with the ability to influence cross-functional teams and advocate for design at all levels.
• Strategic mindset, with the ability to translate product goals into scalable, flexible, and user-centric design solutions.
• Experience managing design workflows, tools, and operational processes to improve team efficiency and output.
• Ability to thrive in a fast-paced environment, effectively balancing multiple priorities while maintaining design excellence.
• Experience in fintech or SaaS, with a strong understanding of financial products, compliance, security, and designing for trust.

What you’ll get

• A leadership role in shaping the future of fintech – your work will influence design strategy and impact millions of users.
• Opportunities for career growth – mentorship, leadership development, and the ability to scale and shape a high-performing design team.
• Autonomy and influence – own design decisions, drive cross-functional collaboration, and define best practices.
• A high-performing and collaborative team – work alongside talented designers, engineers, and product managers in a culture that values design excellence.
• A culture of experimentation – we encourage bold ideas, rapid iteration, and data-driven design improvements.
• Competitive compensation and benefits.
• Remote-friendly work culture with support for professional development and engagement with the design community.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

What to expect in the hiring process

• Application & portfolio review: we assess your experience, leadership impact, and UX case studies that demonstrate strategic thinking, process, and measurable outcomes.
• Preliminary phone call with recruiter: a brief conversation to discuss your background, leadership experience, and expectations.
• Interview with senior leadership: a deep dive into your leadership approach, design philosophy, and ability to drive impact. This includes a discussion on past projects and collaboration with cross-functional teams.
• Design leadership challenge: a scenario-based assessment to assess both strategic  thinking and leadership skills while balancing UX/UI expertise.
• Final executive conversation: a discussion with senior leadership to assess alignment with our vision, strategic thinking, and team-building philosophy.

Job Title: Lead, Head Office Operations Control

Location: Remote
Department: Internal Controls
Reports to: Head, Internal Controls

About this role

• The Lead, Head Office Operations Control is a systems thinker who is responsible for leading the assessment, monitoring, and reporting on the adequacy and effectiveness of internal controls across all head office operational functions and shared services of the Bank.
• This includes oversight of daily Core Banking GL Movements, People Operations, Real Estate & Administration, Procurement, Customer Complaints Management, Physical Security, Policy & Procedure Governance, and other non-core support functions.
• The role ensures that entity-level controls, physical asset governance, purchase-to-pay processes, complaint management workflows, and HR operational processes are adequately designed and operating effectively to mitigate risk, safeguard assets, and promote compliance with the Bank’s policies and regulatory requirements.
• The Lead will manage and develop a team of Shared Service Control Officers, drive the control testing programme for head office operations, and serve as the primary liaison between the Internal Control Department and all head office support functions.
• The position requires a strong understanding of internal control frameworks — particularly COSO, ISO 31000, and relevant regulatory standards — with a focus on operational risk management, entity-level controls, and governance assurance.

Responsibilities
Oversight & Planning:

• Develop and lead the annual internal control activity plan for all head office operational functions and shared services, ensuring alignment with the Bank’s enterprise risk management framework, COSO principles, the Internal Control Charter and Framework.
• Identify, assess, and prioritize risks across head office operations and design appropriate control programmes to address them.
• Serve as the primary 2LoD advisor to head office support function leaders on internal control matters, risk mitigation, and process improvement.

Control Assessment & Testing:

• Design and execute risk-based control assessments to evaluate the design and operational effectiveness of controls within daily GL Movements, People Operations, Real Estate & Administration, Procurement, Customer Complaints (L1, L2, L3), Physical Security, and other shared service functions.
• Conduct control reviews and assessments of facility, premises, property, equipment, and other physical and revenue-generating assets including POS to validate physical existence, linking their values on records (asset register) to the consolidated position on the financial statements for completeness, accuracy of valuation, depreciation, and carrying value.
• Conduct control reviews and assessments of the purchase-to-pay process, tools, stores and inventory handling; validate accounts payable (AP) metrics and report on over-aged positions in the AP GL.
• Review and assess HR processes including joiner-mover-leaver controls, background screening, payroll processing, benefits administration, and other people operations activities to validate process design adequacy and operational effectiveness.
• Assess the complaint management process and tools across L1, L2, and L3; report on the effectiveness of design and operational efficiency; create linkages that feed the IT General and Application Controls team on weaknesses noted in L3 and the E-Business and Product Control team on weaknesses noted in L2.

Entity-Level Controls & Policy Governance:

• Monitor and manage entity-level controls by overseeing the central policy and procedure repository of the Bank to promote availability, controlled access, regular updates, and revision to policies, standards, frameworks, SOPs, and allied playbooks.
• Conduct periodic attestation reviews to confirm that all policies and procedures are current, approved, and accessible to relevant stakeholders.
• Ensure that the Bank’s governance documentation meets regulatory expectations and supports audit readiness.

Physical Security & Environmental Controls:

• Assess the adequacy and effectiveness of physical and environmental security controls including access controls, CCTV, UPS, fire suppression, and facility management procedures.
• Conduct periodic inspections and validate remediation of identified exceptions.

Monitoring, Reporting & Remediation:

• Develop and manage Key Risk Indicator (KRI) dashboards for head office operations that generate and analyse outlier reports on breaches of internal limits and potential control failures.
• Oversee the control deficiency remediation dashboard for follow-up and closure of open findings from control assessments, internal audits, and external examinations across all head office functions.
• Prepare and present periodic reports on the control environment of head office operations to the Head, Internal Control for the attention of Business and Function Leaders, MANCO, and FARCo.
• Conduct post-review follow-up assessments to evaluate whether all identified open findings have been sufficiently mitigated.

Team Leadership & Development:

• Lead, mentor, and develop the Shared Service Control Officers, fostering a culture of excellence, collaboration, and continuous improvement.
• Assign and review work, provide coaching, and ensure quality standards are met across all assessments conducted by the team.
• Identify training needs and support professional development of team members.

Collaboration & Stakeholder Engagement:

• Partner with People Operations, Real Estate & Administration, Procurement, Customer Support, Legal, and Compliance teams to ensure effective implementation of control activities.
• Collaborate with the Lead, Treasury and Finance Control and the E-Business Control Manager to ensure seamless coverage and avoid control gaps across overlapping processes.
• Facilitate effective communication channels to ensure relevant control and compliance information is shared with all stakeholders.

Continuous Improvement:

• Stay current with emerging operational risks, regulatory changes, and best practices in head office control and governance.
• Recommend and drive process improvements that strengthen the Bank’s overall internal control maturity posture.
• Carry out any other tasks as assigned or become necessary to improve the head office control environment and the overall internal control maturity model of the Bank.

What success looks like in this role

• Establishment of comprehensive, risk-aligned control coverage across all head office operations and shared service functions.
• Timely identification, tracking, and remediation of control deficiencies to systematically elevate the organization’s internal control maturity posture.
• Robust policy governance mechanisms and accurate physical asset reconciliations reflected across financial statements.
• Development of a high-performing team of Shared Service Control Officers delivering high-quality 2LoD assurance.
• Strong collaborative partnerships with cross-functional leaders to maintain high audit readiness and proactive risk management.

Experience & Background

• 6 – 8 years of proven experience in internal control assessments, operational auditing, or risk management, with at least 2 years in a supervisory or team lead capacity.
• Experience in the banking or financial services sector is strongly preferred.
• Experience in a Big Four firm conducting operational or ICFR assessments is an advantage.
• Educational Background: A Bachelor’s degree in Accounting, Business Administration, Finance, Risk Management, or a related field. A Master’s degree or MBA is an added advantage.
• Certifications: ACA, ACCA, CIA, CISA, CFE, or other relevant professional certifications. Membership of a recognized professional body is required.

Skills & Competencies:

• Internal Control Frameworks: Deep understanding and practical experience with the COSO internal control framework, ISO 31000 (Risk Management), entity-level control assessment methodologies, and familiarity with the Basle Committee Principles for Internal Control Systems in Banking Organisations.
• Operational Risk Management: Strong knowledge of operational risk identification, assessment, and mitigation across non-core support functions (HR, facilities, procurement, complaints).
• Asset & Procurement Controls: Experience in validating physical asset existence, valuation, and depreciation; strong understanding of purchase-to-pay processes and accounts payable governance.
• Policy Governance & Sector Knowledge: Proven ability to manage and maintain enterprise-wide policy repositories. Deep understanding of head office operations in a financial institution, alongside strong knowledge of SQL and Big Data handling.
• Data Validation & Analysis: Proficiency in developing control programmes and test scripts; ability to leverage data analytics for exception reporting and KRI monitoring.
• Leadership & Team Management: Demonstrated ability to lead, mentor, and develop a team of control professionals; experience in work allocation, quality review, and performance management.
• Stakeholder Management & Communication: Excellent written and verbal communication skills to effectively document and present assessment findings to stakeholders at various levels, including FARCo.
• Analytical & Problem-Solving: Strong analytical skills to identify control deficiencies, assess their impact, and develop practical remediation plans.
• Professional Qualities: Meticulous attention to detail, strong organizational and time management skills, commitment to continuous improvement, adaptability, and high integrity.

Why join us

• Competitive compensation, benefits, and career growth opportunities.
• Fully remote work culture and support for professional development.

Application Closing Date
Not Specified.

How To Apply
Interested and qualified candidates should:
Click here to apply online

Note: The role is Remote but a successful candidate based in Lagos would be preferable for shadow oversight.

Job Title: Principal, People Transformation & Change

Location: Nigeria (Remote)

Job Purpose

• As the Principal of People Transformation & Change, you’re the architect of our People strategy execution.
• You won’t just manage projects; you’ll integrate the entire employee lifecycle—Recruitment, Operations, Business Partnering, and Development—into one seamless flow.
• Your goal is to ensure our People Team scales as fast as our business, turning “scrappy” startup processes into a systematized global engine that supports our 3,000+ employees.

Key Responsibilities

• Drive the Roadmap: Take end-to-end ownership of the People Transformation Roadmap, ensuring we hit every milestone from Q1 to Q4 on time and with impact.
• Architect the Future: Facilitate workshops to map our current “As-Is” processes, identify bottlenecks, and design “To-Be” workflows that prioritize automation and data integrity.
• Unblock Dependencies: Lead weekly transformation meetings with Talent Acquisition, PBP, and Ops Leads to keep everyone aligned and moving forward.
• Champion Change: Create the communications, training, and “nudges” that help our managers and employees adopt new, smarter ways of working.
• Engineered Quality: Implement governance frameworks that stop data silos from re-emerging, ensuring our systems speak to each other effortlessly.
• Reporting & ROI: Define what success looks like through clear KPIs and provide regular progress updates to the CPO.

Qualifications

• The Experience: 5-7 years in Management Consulting, People Operations, or Business Transformation. You’ve lived through the “chaos phase” of a high-growth fintech or global tech company.
• Transformation Track Record: You’ve successfully led large-scale HR transformations across multiple regions (ideally Nigeria and the UK).
• Process Mastery: You’re an expert in process redesign. If you have a Six Sigma or Lean certification, that’s a plus.
• Influencing Power: You can guide C-suite stakeholders and lead cross-functional teams with diplomacy and authority, even without direct reporting lines.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online