MTN Nigeria Ongoing Recruitment Opportunities

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Senior Lead – Sales and Trade Development Tarauni

Job Identification: 3324
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Senior Manager – Sales and Trade Development Kano
Division: Sales and Distribution

Mission

• To promote the MTN brand and deliver on the monthly sales target and other expectations as required by the Sales & Distribution division.
• To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents, and SIM Registration Acquisition Agents.

Description

• Ensure an increase in sales, activations, and product penetration by ensuring brand visibility within assigned territory.
• Review channel operations and stock levels and ensure proper stock management in the channel in order to meet customer demands.
• Coach and train team members to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and increased product knowledge, as well as identify developmental opportunities for team members.
• Oversee and coordinate all technical activities and the activities of team members, and ensure all transaction and administrative documentation is recorded and available for business use.
• Build and maintain relationships with dealers, participate in organizing channel distributor forums and events to enhance business relationship.
• Provide procedural and policy guidance to team members and other operational staff and communicate service standards to ensure that targets are achieved.
• Work with other units/departments including Marketing to arrange promotions and local events that increase the presence and visibility of all products within the target market.

Education

• A First Degree (B.Sc. or HND) in any Social Science degree or related discipline
• Fluent in English

Experience:

• 3 – 7 years’ experience including:
• Experience using data mining tools
• Telecoms experience would be an added advantage

Application Closing Date
9th September, 2023 (10:59 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager – IP Technology Operations, MTN GlobalConnect

ID: 3355
Location: Nigeria
Job Category: MTN Level 3

Job Description 
The Manager: IP Technology Operations will be accountable for achieving the following objectives:

• Develop and maintain an IP/MPLS and security network strategy with a 3-to-5-year technology and OSS roadmap.
• Develop and maintain an IP address management strategy across the OpCos and Global Network
• Provide inputs to the development of global product strategy and deliver product portfolio roadmap for IP/MPLS, Security, Peering and wholesale solutions.
• Provide analysis and inputs for go-to-market strategy focusing on the optimal level utilization of
• Bayobab fixed infrastructure assets, working hand in hand with other business units of Bayobab
• Manage overall product life cycle for IP/MPLS and Security global products (IP/MPLS, Peering, VPN, IP/MPLS and network security services)
• Prepare High-Level Design and Low-Level Design planning documentation.
• Align the Quality of Services definition and KPI across the Global and OpCo IP/MPLS networks.
• Developing policies and procedures for the Global IP/MPLS and security network
• Plan for growth, projecting future traffic and right sizing links and tunnels to meet service level objectives.
• Perform automated off-line MPLS traffic engineering, leveraging exclusive algorithms that optimize resource utilization and ensure service survivability.
• Perform network capacity / cost assessments and provide input to business cases for internal projects and Multinational Customer solutions.
• Interface with Bayobab sales, business development and other technical business units and support the design of enterprise-grade multi-country networks (for GEBU) as well as FiberCo networks.
• Be proactive in recommending improvements to the Global and OpCo IP/MPLS and security network infrastructure in the drive for best-in-class service availability and reliability.
• Provide inputs in the pricing and budget forecasts for IP/MPLS solutions.
• Define SLAs and customer-specific reporting of this service, both internal (OpCos) and external end customers
• Provide higher technical support to Global NOC and OpCo operations teams with regards to IP/MPLS infrastructure and escalate to vendors the major issues.
• Act as an interface between the engineering team and internal/external customers and provide all parties with expert engineering support.
• Define and update the existing installed base of networks & products across MTN Group as part of a product catalog.
• Address possible future requirements of customers in the product roadmap using market insights and research.
• Continuously identify key gaps in the infrastructure in order to create a homogeneous global IP/MPLS based on market priorities.
• Manage vendors with particular regard to maintenance agreements, incident management and software deployment and circuit provision.
• Supervise IP/MPLS services’ implementation covering the installations, testing & handover.
• Provide strategic insight and direction to influence major platform decisions.

Role Deliverables

• Work together with other Bayobab business units to provide analysis and inputs for strategy, financial planning and reporting in regard to MTN fixed infrastructure IP/MPLS services.
• Manage customers, suppliers and make sure that the service is delivered on an agreed level of quality and in situations faults/incidents, they are handled within SLAs based on severity levels.
• Prepare and present business cases for high-level initiatives to Management for approval, funding, and prioritization.
• Prepare and present IP/MPLS, Security, and peering architecture standards.
• Lead and manage cross-functional, collaborative teams on standard IP/MPLS and security network architecture development or process improvement initiatives.

Role Dependencies

• Support of the enterprise strategy and other significant business unit – Fixed and Mobility business units

Education

• Minimum 4 Year Academic Degree in Technical / Engineering Degree / Diploma or similar qualification
• English, French, and Arabic (as an advantage)

Experience:

• 8+ years in relevant experience in the international telecommunication wholesales infrastructure industry in IP/MPLS Network Solution and Architecture design, configuration and testing
• Relevant experience with IP networks, Minimum of 5 years of experience with multiservice platforms, routing platforms, routing protocols ISIS/RIP/RSVP/OSPF/BGP/ BGP/ and troubleshooting down to packet level

Competencies:

• Ability to maintain a large network with complex network technology
• Excellent TCP/ IP networking skills
• Detailed knowledge on the international telecommunication infrastructure industry in regard to latest industry trends and the competitive landscape within the MTN footprint

Application Closing Date
13th September, 2023 – 12:59 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Coordinator – Service Configuration and ITAM Information Technology

Locations: Nigeria
Employment Type: Full-time
Reports To: Manager – Service Performance
Division: Information Technology

Mission

• Identify, capture, and manage all MTNN IS Configuration Items (CI) used in the delivery of business services while ensuring the goals of the Information Technology Asset Management (ITAM) process are achieved.
• Maintain a logical model containing the components of the IT infrastructure (CIs) and their associations.
• This is usually maintained in the Configuration Management Database (CMDB). The CMDB should be presentable through the Configuration Management System (CMS).

Description

• Oversee the entire lifecycle of IT assets and configurations within MTN Nigeria.
• Maintain an up-to-date record (database) of all components of the MTNN Information Technology Assets, a repository of information describing topology, services, and their relationships.
• Ensure the availability of technical information as regards MTNN Information Technology Assets to staff and management.
• Maintain MTNN IS asset and configuration information and conformity to best practice (ITSM).
• Communicate new configurations, follow-up, and update the impact of changes on configuration information.
• Develop a report on license compliance, including, but not limited to, management usage, availability, and expiry.
• Ensure that dependencies and interrelationships between configuration items are communicated and understood.
• Ensure the availability of license information for staff and management.
• Provide a graphical representation of the MTNN Information Technology Assets, to aid in the diagnosis of incidents and problems.
• Provide input to vendor and supplier negotiations and manage vendor procurement, supply, and delivery processes.
• Ensure and maintain a comprehensive and accurate Configuration Management Database (CMDB).
• Ensuring the pre-defined activities are aligned with the change management process.
• Ensuring the CMS provides accurate and up-to-date information.
• Ensuring regular snapshots and configuration baselines are taken and protected.
• Conduct regular audits to ensure the accuracy of asset records.

Requirements
Education:

• First Degree in Computer Science, Engineering, or Applied Sciences or an IT equivalent Degree
• Foundation Certificate: ITIL, IT Service Management.

Experience:

• 3 – 7 years experience in IT service support and delivery environments
• Experience in enterprise asset management
• Experience in the development, maintenance, and management of CMDB
• Experience of change, release, and configuration management processes and procedures
• Project management experience.

Application Closing Date
14th September, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Engineer – Data Centre, Information Technology

Locations: Nigeria
Employment Type: Full-time
Reports To: Manager Data Centre
Division: Information Technology

Description

• Monitor, diagnose and resolve problems with key IT systems to ensure systems work efficiently.
• Manage crisis situations and work under pressure to resolve problems.
• Plan and undertake projects to improve and upgrade key IT systems as directed by IT Senior management.
• Develop, contribute, and evaluate technical proposals related to Data Centre Operations.
• Contribute to continuous improvement of platform performance, scalability, efficiency, and reliability
• Provide technical expertise for 1st and 2nd line IT support staff, sharing technical knowledge
• Work cross-functionally with various teams
• Ensure policies and processes are well-documented, communicated and followed
• Advocate for and drive major initiatives that move the organization forward and help us scale
• Assist other Infrastructure and Cloud team and development teams to resolve application-to-platform integration issues (IaaS and PaaS) across different cloud providers and deployment models.
• Provide information timely for Audits and Security and audit requests and ensure vulnerabilities and findings are closed
• Effective access controls to Infrastructure platforms.
• Ensure Incident and Problem resolution within SLAs
• Work with the Network and Facilities teams to ensure adequate Security, Network and Power and Cooling in the Data Centers.
• Work with OEMs, Partners, Planning teams and other key stakeholders to ensure highly available Data Centre.

Requirements
Education:

• First Degree in any related field
• Relevant Professional Certifications e.g. Data Centre Certifications, Network Certifications, etc.
• Fluent in English.

Experience:
3 – 7 years experience which includes:

• Vast Knowledge of Data Centre design, project implementation and operations support.
• Vast knowledge of Data Centre Network Design, Implementation and Support.
• Knowledge of IT equipment handling, power, and cooling technologies
• In-depth understanding of LAN and SAN cabling Support and implementation techniques
• Good troubleshooting, analytical, communication and collaboration skills
• Development of policies, Processes and Procedures as required to guide Data Centre Operations
• Familiar with Agile project management methodologies.
• Good understanding of ITIL Infrastructure Library Framework.

Application Closing Date
14th September, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Analyst – Customer Analytics LSW.Marketing

Locations: Nigeria
Employment Type: Full-time
Reports To: Manager – Geo-Marketing Analytics
Division: Marketing

Mission

• To assist in collecting, evaluating, and preparing research and/or other complex statistical data, narrative reports or presentations, and recommendations to have a better understanding of the customers’ needs at a micro-market level.

Description

• Collect, analyze, interpret, and summarize data in preparation for the generation of statistical and analytical reports and provide intelligence that supports decision-making.
• Coordinate data requests with respect to pre- and post-return on investment data extraction, data samples for analytics, and other ad-hoc requirements.
• Maintain computerized collection and tracking of relevant data and appropriate records of research methods and results.
• Utilize specified statistical software to analyze and interpret research data, as appropriate to the individual position.
• Extract qualifying data based on defined campaigns and according to the approved campaign road map, as well as manage and update engine room tools.
• Provide support to the campaign segmentation analyst as required.
• Contribute and participate in campaign idea generation meetings and cross-functional Customer Lifecycle Management meetings as required.
• Demonstrate a broad understanding of the end-to-end Big Data ecosystem and dependencies to identify trends in customer dynamics.
• Interface with financial analysts and business units to understand their data requirements and reporting needs.
• Liaise with product management managers to understand the data needed to support and monitor product performance.
• Monitor network coverage and QoS to identify competitive weaknesses and strengths.

Requirements
Education:

• First Degree in Economics, Statistics, Mathematics, Computer Science, Engineering, or any related field.
• Fluent in English.

Experience:

• 3 – 7 years of working experience, which includes:
• 2 years in a business analyst or business analyst support role.
• 2 years’ work experience within data analysis, programming, reporting, or general business experience, including formal business or market analysis and data manipulation or mining experience.
• Understanding of sales channel.

Application Closing Date
14th September, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Manager – Enterprise Risk Management, Risk and Compliance

Locations: Nigeria
Employment Type: Full-time
Reports To: General Manager – Risk Management
Division: Risk and Compliance

Mission

• Effectively identify, evaluate, manage, introduce defensive safeguards, and monitor the performance thereof against all variations of potential risk exposures, both of an internal and external nature (strategic, operational, financial, compliance, liquidity, product and market, political, economic, reputational, etc.).

Description

• Lead the introduction of a robust, comprehensive risk management model or framework in all areas of the business (ERM, BCM, CRM, insurance, etc.).
• Collaborate in building and entrenching a risk-aware culture by formulating Risk Management education content and arranging appropriate briefings and trainings.
• Implement Group Risk Management strategies, frameworks, policies, and procedures in line with the overarching business goals and ensure that the OpCo maintains and improves its Risk Management leadership positioning and reputation.
• Oversee risk assessments, evaluation of risks, mitigation of risks, and ownership in all business units. Support the business in implementing functional risk registers that will enable the development and maintenance of an OpCo risk register.
• Identify, consolidate, and report anomalies, common risks, and future potential risks.
• Ensure accurate updating of risk items identified on the risk management system (eGRC).
• Define the standards and set targets for performance across various activities, and identify the parameters for measuring performance.
• Set up and participate in ad hoc and operational meetings.
• Participate and provide input in tactical meetings.
• Report at the executive, process, and functional levels.
• Review and identify key risks, issues, and dependencies, and set mitigation actions.
• Ensure implementation of the Group Risk Escalation and Acceptance Policy; furthermore:
• Manage and resolve escalations that have an impact on the critical path of service delivery.
• Escalate issues in line with the Group Risk Escalation and Acceptance Policy
• Manage and provide solutions to issues that require formal resolution.
• Actively ensure the identification of risks associated with existing or new processes and take measures to introduce adequate controls within the operational business processes.
• Provide feedback on any challenges to the executive to facilitate continuous improvement and mitigate risks.
• Facilitate enterprise-wide risk assessments, mitigation, and ownership in all business units across MTNN, including the annual principal risk assessment workshop with Excom, in line with the Group ERM framework.
• Ensure that eGRC (a risk management system or tool) is implemented and fully utilized to automate the risk management process within MTN Nigeria.
• Perform in-depth evaluations of key risks within the organization and assist the business in developing prevention strategies and business continuity plans.
• Provide input into the development of procedures and processes for crisis prevention and management.
• Facilitate the implementation of a defined project and product risk management framework and provide ongoing risk identification, assessment, monitoring, and reporting to the stakeholders.
• Support the insurance unit in its implementation of insurance risk management per the group framework.
• Regularly monitor and review the resources of the department, ensuring they are allocated and utilized in a cost-effective and financially disciplined manner.
• Provide training to management and staff on risk matters and train them on the use of eGRC software.
• Facilitate the application of the risk maturity model across selected risk specialty areas.
• Conduct annual scenario planning and stress testing of the business plan.
• Development of risk management strategies, road maps, and risk appetite for the OpCo.
• Coach and mentor direct reports to ensure staff motivation is high to achieve high performance areas.
• Ensure skill transfer for staff development, motivation, and mentorship.

Requirements
Education:

• Minimum of 3 year Bachelor’s Degree in Risk Management, Operational Management, Business, or Finance
• Professional qualification in risk management is advantageous (IRM, IIA, CRMA, PRM, CRISC).
• Fluent in English (French as an advantage).

Experience:

• 9 – 17 years work experience, which includes:
• 5-8 years of risk management experience, with at least 3 years in enterprise risk or risk management at the managerial level in a medium- to large-sized organization.
• Experience in risk assessments is mandatory.
• Experience working across diverse cultures and geographies is advantageous.
• Understanding the risk environments for the telco industry sector is advantageous.
• Understanding emerging markets is advantageous.

Application Closing Date
14th September, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager – Onboarding Operations, Commercial

Job Identification: 3344
Location: Nigeria
Reports To: Senior Manager – Head Banking Operations
Division: MoMo Payment Service Bank (MoMo PSB)
Job Category: MTN Level 3
Job Schedule: Full time

Mission

• Responsible for overseeing the onboarding process for new customers, agents, and merchants.
• Responsible for managing the back office staff to drive team and task efficiency.

Description

• Onboard new agents, customers, and merchants onto the EWP portal and guide them through the process.
• Ensure queries and complaints on merchant, customer, and agent setup on relevant portals are addressed.
• Ensure support is provided to the MoMo field implementation team on all agent and merchant-related complaints.
• Take responsibility for KYC and anti-money-laundering checks to ensure regulatory compliance.
• Constantly checking the onboarding progress of agents, merchants, and customers with the distribution and customer management teams on action items
• Responsible for providing support on set-up and other agent-related operational issues for partner banks and other financial institutions.
• Ensure timely registration and support for agents, merchants, corporations, and service providers.
• Develop and implement training programs to build capability and alignment on MoMo products and processes for all stakeholders.
• Input into product and service testing, support, and implementation.
• Prepare and timely share all relevant Fintech reports for internal and external stakeholders.
• Accountable for the morale, performance, and development of the function’s human capital
• Cascade and socialize work structure processes to enable adoption by the team.
• Ensure the assigned team is led, motivated, and rewarded to achieve KPAs.
• Ensure that coaching and mentoring programs and personal development plans are in place for all staff members.
• Ensure effective management of diversity among personnel in the function.
• Identify staff training and development needs and implement necessary actions in collaboration with HR.
• Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines.
• Possess the authority, presence, and integrity to command respect from colleagues and from external contacts.
• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting) in collaboration with HR.
• Coach and mentor direct reports.

Requirements
Education:

• Degree in any related discipline or its equivalent in the area of specialization
• Relevant postgraduate qualifications are an advantage.

Experience:

• 6 to 13 years’ work experience
  • Experience in Fintech, banking or Mobile Money is preferred
  • Experience in Mobile Money back-office operations & support
  • Experience in Agent & Merchant Management
  • Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred.

Application Closing Date
12th September, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online