Recruitment at Accor Hotel

Accor Hotel is a French multinational hospitality company that owns, manages, and franchises hotels, resorts, and vacation properties. It is the largest hospitality company in Europe and the sixth-largest hospitality company worldwide.

We are recruiting to fill the position below:

Job Title: Front Office Manager

Job ID: REF64767B
Location: Lagos
Job type: Full Time
Category: Rooms

Responsibilities
What you will be doing:

• Leading and managing all aspects of the Front Office Department while creating a positive and engaging culture.
• Ensure all service standards are followed with friendly and engaging service, actively seeking guest satisfaction and colleague feedback.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
• Assist in recruitment, regular training, counseling and re-coaching to ensure consistency of service standards.
• Participate in the Manager on Duty Program including property Emergency Response and Safety programs, insuring training and compliance with safety procedures

Qualifications
To be successful in this role you will have:

• Minimum 2+ years experience at a supervisor level within a Hotel environment, with a 100 room capacity or more.
• Exceptional people management skills, with the ability to lead and motivate a diverse team
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.
• Proficiency in the use of the Opera Software
• A passion for delivering exceptional, pro-active customer service.
• Excellent written and verbal communication skills
• Availability to work a variety of shifts, including weekends and public holidays if required.

Other Requirements:

• Experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English

Benefits
What is in it for you:

• Grow your career while achieving optimal work life balance
• Join an engaging culture, an excellent team, and a property with a long history of success
• Opportunity to develop your talent and grow

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Sales and Marketing Manager

Job ID: REF64778S
Location: Ikeja, Lagos
Job type: Full Time
Category: Sales & Marketing

Job Description

• As Manager of Sales & Marketing, your key responsibilities are to architect and steer hotel sales and marketing strategies into a new era of growth and innovation.
• This senior role demands a blend of visionary leadership, strategic marketing genius, and sales expertise, poised to elevate our brand and drive revenue.
• The ideal candidate will possess a track record of crafting winning strategies, inspiring teams, and forging solid relationships with customers and partners alike.

Responsibilities
What you will be doing:

• You will be responsible for overseeing commercial strategies for the hotel. Your goal is managing the asset by connecting strategy and business processes. Business processes should be designed to impact all revenue streams, including focus on Rooms, Catering, Food & Beverage and Marketing.
• Lead the development and implementation of both short-term and long-term strategies in all sales, events, and marketing channels to achieve hotel’s revenue goals and increase target market share performance.
• Work with Commercial Leadership to ensure that pre-opening and Group Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive market share.
• Work in conjunction with Brand e-Commerce teams to build & establish hotel B2B marketing, digital marketing, social media, public relations and communications channels. Guide these teams to ensure online hotel content is accurate and effective.
• Develop and execute departmental expense budget and forecasts.
• Must be able to train and monitor the group, transient and events contractual, legal and risk agreement practices, establish booking guidelines and pricing expectations, full knowledge of sales and events booking platforms and uphold all company policies and procedures associated with managing these systems.
• Lead, engage, and develop team members, including ongoing performance development and Career Development Plans.
• High level of engagement with customers from all sales segments.

Qualifications
To fulfil this role successfully, you should demonstrate the following minimum qualifications:

• Candidate should possess a Four-year college degree preferred.
• Minimum of five (5) Years of Hotel Sales, Catering or Marketing Experience.
• Management Experience (type): Manager
• Minimum Years of Leadership Experience in a Full-Service Hotel with minimum of 100 rooms.
• Highly professional presentations and communication (oral and written) skills.
• Proficiency with standard Microsoft Office.
• Ability to perform critical analysis.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Additional/advanced degree coursework in business administration, marketing and communications.
• Adaptable experience with business strategy, business planning, and business plan development.
• Experience in large matrix organizations.
• Knowledge of Opera Sales & Catering Software or comparable products.

Other requirements:

• Experience is an asset
• Fluency in English.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Sales Executive

Job ID: REF64770P
Location: Ikeja, Lagos
Job type: Full Time
Category: Sales & Marketing

Job Description

• We are seeking a proactive and results-driven Sales Executive to join our sales team. The ideal candidate will be responsible for generating revenue by prospecting and securing new business opportunities, as well as nurturing relationships with existing clients.
• As a Sales Executive, you will play a crucial role in driving sales growth and achieving targets, while upholding the standards of quality and service that define the Accor experience.

Key Responsibilities

• Identify and pursue new business opportunities through proactive prospecting and lead generation activities.
• Build and maintain strong relationships with corporate clients, travel agencies, event planners, and other stakeholders in the hospitality industry.
• Conduct regular sales calls, meetings, and presentations to promote our property’s facilities and services.
• Collaborate with the sales team and other departments to develop customized proposals and packages tailored to meet the needs of clients.
• Negotiate contracts, pricing, and terms with clients to maximize revenue and profitability.
• Keep abreast of market trends, competitor activities, and industry developments to identify opportunities for business growth.
• Prepare and maintain accurate sales reports, forecasts, and pipelines to track performance against targets.
• Represent the brand with professionalism and integrity at industry events, trade shows, and networking functions.
• Uphold the highest standards of customer service and satisfaction to ensure a memorable experience for our guests.
• Support the sales managers and directors as needed with following up on leads, preparing sales reports, drafting proposals.

Qualifications

• Bachelor’s Degree in Business Administration, Hospitality Management, or related field.
• Strong communication, negotiation, and interpersonal skills.
• Excellent presentation and persuasion abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in Microsoft Office applications.
• Knowledge of the local market and industry trends is an advantage.

Other Requirements:

• Experience is an asset
• Fluency in English

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Housekeeping Manager

Job ID: REF64768H
Location: Ikeja, Lagos
Job type: Full Time
Category: Rooms

Job Description

• The Housekeeping Manager plays a pivotal role in delivering an exceptional guest experience by ensuring that all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, comfort, and aesthetics.
• This role requires a hands-on leader with strong attention to detail, excellent team management skills, and the ability to drive productivity while maintaining luxury service levels.

Duties and Responsibilities
Operational Leadership:

• Oversee the daily operations of the housekeeping department, ensuring consistency and excellence in cleanliness across all areas of the hotel.
• Lead morning briefings and daily planning meetings with housekeeping supervisors and team members.
• Coordinate room assignments and prioritize cleaning based on arrivals, departures, VIPs, and guest preferences.
• Ensure readiness of rooms and common areas before peak check-in times, collaborating closely with Front Office.

Team Management & Development:

• Recruit, train, mentor, and evaluate the housekeeping team to maintain a high-performance, service-oriented culture.
• Conduct ongoing training on cleaning techniques, safety protocols, grooming standards, and customer service.
• Monitor and manage team schedules, attendance, and time-off requests to ensure optimal staffing levels.
• Foster a positive work environment, promoting teamwork, motivation, and accountability.

Guest Service Excellence:

• Address guest inquiries and concerns related to housekeeping services promptly and courteously.
• Manage guest preferences, such as allergies, special requests, or VIP services.
• Conduct periodic room inspections to ensure standards are being met and guest expectations exceeded.

Inventory & Budget Management:

• Maintain par stock levels of all linen, guest amenities, and cleaning supplies.
• Manage departmental expenses and control costs through efficient use of materials and labor.
• Identify and recommend cost-saving initiatives without compromising quality.

Compliance & Safety:

• Enforce compliance with hotel policies, safety standards, hygiene protocols, and local health regulations.
• Ensure proper handling and maintenance of housekeeping equipment and tools.
• Lead safety drills, chemical handling training, and ergonomic awareness sessions.

Collaboration & Reporting:

• Work closely with Front Office, Engineering, and Laundry teams to ensure a seamless operation.
• Prepare departmental reports including room status, productivity metrics, inventory logs, and incident reports.
• Participate in management meetings and contribute to hotel-wide service improvement initiatives.

Qualifications

• Bachelor’s Degree in Hospitality Management, Hotel Administration, or a related field preferred
• Diploma or certification in housekeeping operations or hotel management is an advantage
• Minimum of 3 years of experience as Housekeeping Manager or in similar position
• Strong leadership and team management skills
• Ability to manage budgets, control inventory, and ensure cost-efficiency
• Knowledge of housekeeping procedures, cleaning equipment, and chemicals
• Familiarity with health & safety standards and hygiene regulations
• Strong communication and interpersonal skills

Other Requirements:

• Experience is an asset
• Fluency in English.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: General Manager

ReqID: REF62579F
Location: Ikeja, Lagos
Job type: Full-Time
Category: Administration & Support

Responsibilities
The Core Responsibilities for this position include but not limited to:

• Overseeing the financial and operational performance of the hotel
• Responsible for creating an employment experience that is in line with the Company’s Core Values.
• Directing and developing performance of all department managers and respective departments.
• Responsible for managing owner relationships and maintenance of the physical asset.
• Draw up plans and budget concepts (revenues, costs, etc)
• Developing improvement actions, carry out costs savings.
• Safeguard quality of operations (internal & external audits).

Requirements
The individual must have the following Qualifications, Experience, Exposure and especially Managerial Capabilities:

• Bachelor’s Degree in Hotel Administration or related field; General education related to hospitality, on middle and higher management level.
• 3-5 years as a hotel General Manager with diverse experience in the business economy and mid-scale hotels.
• 1-2 years previous food and beverage experience, including outlets and banquet experience. Strong knowledge of hotel operations and internal controls, including marketing plans, security and safety programs, personnel and labour relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs and hospitality law.
• Strong financial acumen and the ability to develop to develop and implement budgets and manage revenue and expenses as forecasted.
• Excellent leadership and communication skills
• Excellent written and copy-writing skills.
• Proficiency in Word, Excel, PowerPoint, Opera, Micros.
• Experience with several hotel operations systems.
• Skilful in project planning /tasks and able to prioritize projects.
• Fluency in French language is a plus.
• Good leadership skills and ability to work well as part of a team.
• Awareness of business and financial issues.
• Good communication skills and interpersonal skills.
• Ability to lead and motivate staff by example.
• An hands on Manager ever visible on all areas of operation.
• Previous managerial experience in an international branded hotel is an advantage.

Remuneration
The position comes with attractive remuneration and company benefits.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: Anthonia.ngekwuole@accor.com using the Job Title as the subject of the email

Click here for more information

Job Title: Front Desk Officer

Location: Lagos
Employment Type: Full-time

Job Summary

• First impressions are everything. As a Front Desk Officer, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Qualifications

• Your experience and skills include:
  • Service focused personality is essential.
  • Experience is an asset
    Prior experience working with Opera or a related system
    Fluency in English.

Benefits

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.