Recruitment at AIICO Insurance Plc

AIICO Insurance Plc is an insurance, pensions management, and asset management Group in Nigeria, with market-leading positions in life assurance, annuity, general insurance, special risks, pension management, health insurance, and asset management. Established in 1963, AIICO Insurance Plc has a strong retail distribution network and is listed on the Nigerian Stock Exchange.

We are recruiting to fill the position below:

Job Title: Group Life Claims Deputy Manager

Location: Nigeria
Job Type: Full-Time

Job Description

• The Group Life Claims Deputy Manager at AIICO Insurance will be responsible for managing and overseeing the claims process for group life insurance policies.
• This role involves ensuring the accurate, efficient, and timely processing of claims, coordinating with various departments, and maintaining high levels of customer satisfaction.
• The Deputy Manager will assist the Group Life Claims Manager in strategizing and implementing policies and procedures to optimize claims operations.

Functions & Responsibilities

• Oversee the end-to-end claims process for group life insurance, ensuring accuracy and compliance with company policies and legal regulations.
• Review and approve large and complex claims, ensuring all necessary documentation and evidence are provided.
• Coordinate with underwriting, finance, and other departments to facilitate smooth claims processing.
• Manage a team of claims adjusters and examiners, providing guidance and support to ensure high performance and efficiency.
• Assist in the development and implementation of claims handling policies and procedures to improve efficiency and service quality.
• Monitor and analyze claims data to identify trends and areas for improvement.
• Ensure compliance with internal policies and external regulations, staying updated on industry changes and best practices.
• Provide training and development opportunities for the claims team to enhance their skills and knowledge.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• Foster a collaborative and supportive team environment.
• Prepare and present regular reports on claims status, trends, and key performance indicators to senior management.
• Analyze claims data to identify patterns, fraud, and opportunities for process improvement.
• Utilize data to forecast future claims trends and inform strategic decision-making.
• Serve as a point of escalation for complex or disputed claims, providing resolutions in a professional and timely manner.
• Communicate with policyholders, beneficiaries, and intermediaries to explain the claims process, requirements, and decisions.
• Ensure a high level of customer satisfaction by addressing inquiries and concerns promptly and effectively.

Education and Experience

• Bachelor’s Degree in Insurance, Business Administration, Finance, or a related field. A Master’s degree is a plus.
• Professional certification in insurance (e.g., Chartered Insurance Institute certification) is mandatory.
• Minimum of 5-7 years of experience in the insurance industry, with at least 3 years in a managerial role within life insurance claims management.
• Proven track record of managing and improving claims processes and teams.
• Proven leadership and management experience.
• Strong technical knowledge of group life insurance products and claims processes.
• Excellent communication, problem-solving, and analytical skills.

Core Competencies:

• Leadership
• Communication
• Customer Service
• Organizational Skills
• Attention to Detail

Functional Competencies:

• Claims Management Systems
• Regulatory Knowledge
• Analytical Skills
• Financial Acumen

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Process Optimisation / Citizen Developer

Location: Nigeria
Job Type: Full-Time

Job Summary

• Process Optimisation Officers/Citizen Developers
• Revamp current SOP in line with hands-on operations
• Identify opportunity to improve (optimise) existing processes
• With the assistance of the process owner from each unit/department
• Setup weekly meeting with the process owner from each unit/department
• Train the trainer on the usage of office tools and power platforms
• Follow up with Technology/Innovation Team on pending issues

Role Complexity

• Exposure to Insurance practice
• Willingness to learn – Office 365 and power platforms, such as Power Apps, Power Automate, Power BI, Visio, SharePoint, CRM, etc
• Must be ready to develop on self-paced
• 2 to 4 years of Experience.
• Ability to multitask

Roles & Responsibilities

• Provide business requirements.
• Actively involve in analysing requirements.
• Design flowcharts of the process.
• Assist in training the rest of the team on efficient ways to use Ms-office tools and power platform solution.
• Assist in driving adoption and enforcing the right business practices.
• Execution of various action plans for optimizing process.
• Providing objective and providing reports.

Qualifications

• Minimum of a B.Sc in Computer Science or other numerical studies

Core Competencies:

• Business Requirement
• Excel
• Microsoft power platform.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Internal Audit

Location: Nigeria 
Job Type: Full-Time

Job Purpose

• Support the Chief Internal Auditor in planning, executing, and reporting on operational, IT, financial, regulatory and compliance related audits/reviews.
• Prepare the functional budget for the Group Internal Audit function and submit the same to Chief Internal Auditor for approval.
• Manage the entire audit process including plan preparation, organization of timelines and milestones, opening presentation, planning phase in the field, execution of fieldwork, and closing presentation to the Board Audit Committee.
• Conduct regular and systematic audit of financial records and transaction, operational processes, payments related transactions to track financial control risks and potential liabilities.
• Work closely with Heads of businesses/functions and external auditors to maintain records in compliance with applicable laws and code of corporate governance.
• Drive speedy closure of exceptions reported by external auditors and prepare relevant reports for presentation to the Board Audit Committee.
• Prepare reports for timely submission of reports to the concerned audited departments and follow-up regarding action taken on audit observations.
• Prepare inputs to the Board Audit Committee for development of action plans to achieve visible improvements to controls, risk management and business processes at the parent and subsidiary companies; monitor the progress of these action plans.
• Prepare report on changes in operational policies, systems and processes proposed by internal departments; provide recommendations on possible risks and gaps to ensure that operational policies, systems, and processes are fool proof.
• Develop policy on whistleblowing, process, accountability, and protection of the whistle-blower; conduct proper investigation of claims.
• Conduct organization-wide training programs to build a thorough understanding of audit requirements within various functions.
• Participate in the audit of SBUs/functional areas within the parent and subsidiary companies.
• Perform value-for-money audits for the company’s projects and investments.
• Conduct investigations and spot checks as required.
• Support the development and execution of the company’s annual audit work plan.
• Develop and implement tools to analyze data for improving audit efficiency and effectiveness, (including for risk assessments).
• Providing audit advisory and consultative services on to all within and outside the company.
• Maintain a database of all audit data, reports, queries, and other related documentation.

Desired Qualifications

• A good First Degree or equivalent in Computer Science, Engineering, Accounting, Banking and Finance or any other quantitative discipline from a reputable institution.
• Relevant professional qualification e.g., ACA, ACCA, CISA, CIA.
• Good appreciation of IFRS Accounting Policies, Insurance, Capital Markets, HMO, etc.
• Proficiency in the use of Microsoft Office applications, i.e., MS Word, Excel, etc.

Desired Experience:

• Minimum five (5) years relevant experience in a financial services institution or top auditing firm.

Key Competencies:

• Good knowledge of the regulatory environment
• Strong quantitative, problem-solving, and analytical skills
• Strong knowledge of:
  • Internal Audit processes
  • Auditing standards and guidelines.
• Good report writing and communication skills
• Data extraction and analysis skills
• Knowledge of insurance operations
• Internal audit practice
• Fraud detection and control
• Investigation skills
• IT appreciation and application
• Insurance product knowledge
• Coaching and developing others
• Planning and organizing
• Stakeholders Engagement and Management

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: IT Infrastructure Engineer

Location: Port Harcourt, Rivers
Job Type: Full-Time

Job Description

• We are seeking an experienced IT Support Officer to join our team in Port Harcourt.
• The successful candidate will provide technical support for our branch’s IT systems, hardware, and software, while collaborating with other Departments.

Roles & Responsibilities

• Provide technical support for staff on IT-related issues.
• Install, configure, and maintain computer systems, hardware, and software.
• Monitor and troubleshoot system and network problems.
• Respond to technical queries from staff and provide timely solutions.
• Document incident resolutions and maintain a knowledge base.
• Assist in training employees in using software and hardware.
• Provide technical support for remote workers.
• Escalate issues timely, within the stipulated timeline.
• Send Weekly Reports on the locations.
• Quarterly visits to branches within the region.

Qualifications

• HND or B.Sc in Compuuter Science or related fields
• CompTIA A+ Certification, ITIL Foundation Certification, Cisco Certified Network Professional (CCNP), Microsoft Certified Solutions Expert (MCSE)
• 5 years experience.

Core Competencies:

• Business Awareness(a fair knowledge)
• Active Directory
• Servers,Data Center,Storage Devices
• Knowledge of Virtual Machines
• IT Service Management
• Familiarity with industry-specific regulations, such as HIPAA, PCI-DSS, and GDPR, and ensuring IT infrastructure compliance.

Functional Competencies:

• Ability to perform routine maintenance, troubleshooting, and repair of IT infrastructure components.
• Ability to monitor IT infrastructure performance, identify bottlenecks, and optimize resources for improved efficiency.
• Ability to install, configure, and deploy IT infrastructure components, such as servers, storage, and network devices.
• Knowledge of Virtual Machines Ability to manage IT services, including incident management, problem management, and change management.
• Ability to maintain accurate documentation and provide reports on IT infrastructure performance and incidents.
• Familiarity with industry-specific regulations, such as HIPAA, PCI-DSS, and GDPR, and ensuring IT infrastructure compliance. Ability to collaborate with other IT teams and communicate effectively with stakeholders.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Branch Operations Manager

Location: Lagos
Job Type: Full-Time

Job Description

• The Branch Operations Manager is responsible for overseeing and optimizing the daily operations of AIICO Insurance branches, ensuring efficiency, compliance, and high-quality service delivery.
• This role involves managing staff, optimizing operational processes, and implementing strategic initiatives to drive branch performance and support overall company goals.
• The manager will also be responsible for management information system development, analyzing branch performance metrics, financial targets, identifying areas for improvement, and ensuring alignment with corporate policies and objectives.

Functions & Responsibilities

• Serve as the Chief Liaison Officer and Coordinator for operational effectiveness and efficiency in branches with the centralized functions and Strategic Business Units (SBUs).
• Develop and implement operational policies, processes, and procedures to enhance productivity, quality, and customer satisfaction in branches.
• Monitor branch-level costs, and budgets, and take corrective actions as needed.
• Analyze branch data and key performance indicators (KPIs) to identify areas for improvement and implement solutions.
• Coordinate with the SBUs, Branch Managers and Corporate Office on strategic planning, branding, and branch office workspace planning, standardization and management.
• Serve as the primary point of contact for branch-level administrative services and other external stakeholders.
• Discuss risk improvement recommendations on site with insured’s representative.
• Ensure compliance with all relevant regulations (e.g., business tax, development fees, etc.) that would impact on branch operations.
• Collaborate with branch managers and corporate leadership to share best practices and drive continuous improvement in branches.
• Collaborate with the Information Technology function to ensure smooth operational activities in branches.
• Manage the process of closing of branches and coordinating with the Estate and Facility Management to ensure company’s assets are transfer to the designated branches or locations.
• Collaborate with Strategy function and Strategy Business Units (SBUs) to develop and execute branch-specific strategies in alignment with overall company goals and objectives.
• Collaborate with Digital Marketing and Communication function to ensure workspace standardization is maintained in all business locations.
• Collaborate with Assurance functions (i.e., Enterprise Risk Management, Internal Audit, Internal Control, Compliance function and Financial Control) to identify opportunities for growth and improvement within the branch operations.
• Collaborate with Information Technology function to identify, implement new technologies and processes to enhance operational efficiency and customer service.
• Analyze branch performance metrics and prepare regular reports for senior management.
• Report on a periodical basis the operational activities and challenges to the Executive Management through the Directorate the function will be established.
• Identify trends, risks, and opportunities, and develop action plans to address them.
• Monitor key performance indicators (KPIs) and adjust strategies as needed to achieve targets.
• Collaborate with Human Capital and SBUs to speed the recruitment process for vacant positions in branches, train, fostering a positive and productive work environment.
• Collaborate with Human Capital to conduct regular performance evaluations, provide feedback, and implement training programs to enhance branch staff skills.
• Promote a culture of continuous improvement and professional development.
• Identify and mitigate operational risks within the branch.
• Ensure all branch activities comply with company policies, legal requirements, and industry regulations.
• Develop and implement risk management strategies to protect the company’s interests.
• Work closely with other branches and departments to ensure consistency and alignment of operations.
• Participate in regional and corporate meetings to share insights and best practices.
• Support cross-functional initiatives and projects as needed.

Education and Experience

• Bachelor’s Degree in Insurance, Business Administration, Finance, or a related field. A Master’s degree is a plus.
• Professional certification is mandatory.
• Minimum of 5-7 years of experience in branch operations management, preferably in the insurance industry.
• Proven track record of successfully managing branch operations and achieving performance targets.
• Strong knowledge of insurance products, services, and industry regulations.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work independently and make strategic decisions.
• Strong customer service orientation and problem-solving skills.

Core Competencies:

• Leadership
• Communication
• Strategic Thinking
• Customer Service.
• Adaptability and Organizational Skills.
• Attention to Detail.

Functional Competencies:

• Operational Management
• Financial Acumen
• Regulatory Knowledge
• Performance Management
• Technology Proficiency
• Risk Management
• Training and Development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Branch Manager

Location: Aba, Abia
Job Type: Full-Time
Level/ Grade: Senior Executive
Role Complexity Description: Branch Operations and sales of our products.

Roles & Responsibilities

• Direct all branch operations, including customers service, administration and sales.
• Access market conditions and identify current and prospective sales opportunities.
• Meet branch set goals, both financial and non-financial in line with Organization goals.
• Manage budget allocated funds appropriately.
• Share knowledge with Region and Head office on effective practices and competitive intelligence.
• Address customers and employees issues.
• Adhere to high ethical standards and comply with all regulatory requirements.
• Network to improve the presence and reputation of the branch and the Company.

Qualifications

• BSc or HND holder in any Social or related courses.
• CIIN, will be of an advantage
• Two to three years experience

Core Competencies:

• Good understanding of the market
• Must be enterprising
• Must be pragmatic
• Administration
• Good interpersonal relationship.
• Focused.

Functional Competencies:

• General knowledge of sales of insurance products.
• Ability to generate money to meet the set targets.
• To think outside the box to achieve the set objectives
• Ability to manage allocated resources.
• Ability to relate with others to achieve the set objectives.
• Be mindful to meet at least a target of N250m and other objectives.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online