Recruitment at Airtel Nigeria

Massive Recruitment for Customer Service Role at Airtel Nigeria

Recruitment at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: Area Sales Manager (ASM), South-South Region

Job Identification: 453
Location: Nigeria
Job Type: Full-time

Job Description

To maximize revenue and subscriber acquisition (gross and net additions) opportunities in assigned territory through channel effectiveness (wholesale & retail), adequate recharge availability and implementation of planned sales & distribution and marketing strategies

Responsibilities

To achieve recharge sales target within state/area
To ensure adequate availability of all recharge denominations in sub CP and retail points.
To ensure channel partners are making stock available and distributing to their network of sub-CPs and retailers
To achieve ERC, RCV and E-pin target in agreed ratios.
Constantly identify opportunities for driving activation and recharge sales within territory.

Achieve Share of Gross & Net Additions (SOGA & SONA):

Ensure full-fledged achievement of Gross Adds targets by driving market initiatives in assigned area.
Effective management of direct activation teams and monitoring of CP bus activation activities.
KYC Optimization at Trade level by ensuring adequate and functional deployment of KYC kits
Drive KYC inactivity to nil
Other initiatives to increase GAD including new site launch
Ensure activation of Quality GADs in assigned area.
Develop and implement activities that will increase SONA in assigned area

Decrement:

Implementation of customer driven activities (product launches, town storms etc) in assigned area
Drive voice and data business performance by implementation of revenue generating activities and initiatives in assigned territory

Channel branding and visibility:

Ensure appropriate and effective outlet branding is carried out in line with the “look of success” within the territory.
Identify visibility opportunities for Airtel brand within the territory.
Ensure ITP increases and gives impetus to iCMS and iRMS
Effective management of POS stock in warehouse to avoid damage, wastage and obsolete materials.
Train Market Developers on POS deployment in line with “look of success”.

Distribution Infrastructure:

Recruit appropriate number of Retailers- RSOs, SSOs, ERCOs in line with scientific distribution requirements.
Migrate all other retailers to become one stop shop SSOs and SSOs
Maintain ratio of RSO(5):SSO(1) in line with scientific distribution.
Maintain KYC infra ratio of 1kit:3 SSOs.
Identify and recruit suitable sub channel partners in territory for effective product re-distribution

BTS Management:

Ensure constant CLS elimination.
Develop subscriber acquisition and other marketing initiatives to drive revenue in CLS site locations.
New Site Launch Plan and Distribution Preparedness.
Effectively drive and manage target driven initiatives and projects

Industry Awareness/Competition Intelligence:

Effectively report competitive activities within assigned territory and implement adequate counter initiatives.
Track on-going initiatives in Market
Address or escalate any unusual competitor activity and sale support that may be a threat to performance of the business.

Dimensions
Financial Dimensions:

SOGA/ SONA
Decrement
Channel Satisfaction Score
Active Sub CP channels
RSOs/ SSOs

Other Dimensions:

Direct reports: Market Developers

Educational Qualifications

Bachelor’s Degree in Social Sciences, Marketing, Business Management, Engineering or Computer Science.
Master’s in Business Administration or Management will be an advantage
Project management qualification will be an advantage.

Relevant Experience & &Functional / Technical Skills:

3+ years of commercial/ business management experience
Team leadership experience
1 – 2 years of relevant experience in Airtel products
Computer literacy
Sales knowledge
Product/ Service development
Product/ Service management
Interpersonal skills
Customer orientation.

Other requirements:

Committed to common goals and values of the organization.
Passion for customer satisfaction and service delivery
A strong work ethic with positive attitude.
Team Leader & Player: Independent, confident and objective
Attention to detail/ excellent oral and written communication skills.
Good presentation skills.
Ability to maintain confidentiality at all times
Result Orientation
Great problem-solving skills
Good communications skills.
Good interpersonal skills
Customer centric
Sound understanding of Sales systems and Process
Creative self-starter.

Application Closing Date
2nd May, 2025 (05:00 PM).

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Regional Business Analyst (RBA), South-South Region

Job Identification: 454
Location: Nigeria
Job Type: Full-time

Job Description

To drive Business Analysis, Business Performance Reporting, Project Management in the area of planning, performance tracking and gap analysis.
To coordinate regional Sales activities, liaising with ZBMs, HO sales support team on regional inputs and deliverables.

Responsibilities
Provide zonal and regional reports and analyses on daily/weekly/monthly pipeline sales:

Daily Sales Analysis, Reporting & Tracking
Weekly Sales Analysis, Reporting & Tracking
Monthly Sales Analysis, Reporting & Tracking

Provide reports on daily/weekly/monthly market development activities:

Daily Reporting and tracking of Market Impact Team activities
Weekly Reporting and tracking of Market Impact Team activities
Monthly Reporting and tracking of Market Impact Team activities

Provide reports on Regional Operations Performance:

To coordinate sales activities with other departments to ensure seamless correlation

To coordinate regional review meetings:

To coordinate with relevant departments to ensure the success of regional review meetings monthly or whenever they take place

To coordinate regional CP forums:

To coordinate with relevant departments to ensure the success of regional CP forums.

Financial Dimensions:

Accurate and timely submission of reports
Success of Market Impact Team activities
Success of regional review meetings
Success of regional CP forums
Number of Distributors

Educational Qualifications

Bachelor’s Degree in Social Sciences, Marketing, Business Management,
Master’s in Business Administration or Management will be an advantage
Project management qualification will be an advantage.

Relevant Experience & &Functional / Technical Skills:

10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
Relevant experience in Telecom industry is desirable
Excellent analytic, report writing and problem-solving skills
Good understanding of business processes.

Other requirements:

Result Orientated
Excellent problem-solving skills
Excellent communications and interpersonal skills
Customer centric
Sound understanding of Sales systems and Processes
Good presentation skills.

Application Closing Date
2nd May, 2025 (05:00 PM).

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Retail Shop Manager (RSM)

Job Identification: 451
Location: Lagos
Job Type: Full-time

Job Description

To implement and monitor the Service Delivery strategy in assigned showroom
To ensure that the customer base within the territory enjoy remarkable and positive in-store experience at all contacts with complete query resolution.

Responsibilities
Showroom profitability and Stock Management (Financials)

To monitor, ensure adherence to process and as such provide Showroom report of:
- sales,
- Cash monitoring,
- Stock management,
- Petty cash disbursement, reconciliation and retirements.
- Reporting of all activities within Airtel Showroom that directly impacts on Company financials such as promos
Track, Manage and control stock movement within and out of the warehouse
Ensure availability of all company products and services in assigned Showroom
Provide comprehensive report of all products and services in the Showroom

Asset Management:

Manage all company assets in the Showroom.
Ensure systems and equipment are in working conditions.
Escalate all Showroom facility issues for prompt resolution

Customer Experience/ Satisfaction at Showroom (Customer):

Relationship management: build a strong relationship between Airtel and all its Customers.
Create a database of customers’ traffic to the Showroom to ensure adequate and reliable data for feedback and upward selling and where necessary promos and other company requirement for effective decision making

Query Resolution and SLA’S (Process):

Ensure Showroom agents have the required work tools/accesses.
Ensure that all team members comply with set standards and meet SLA’s.
Ensure 100% adherence on all Showroom processes and procedures by Showroom Agents.
Escalate all issues beyond supervisor’s time and ability
Ensure all Showroom queries are resolved within the approved SLA.
Monitor turnaround time for all queries/enquiries and institute process improvement when required.
Monitor team members and track all pending issues to ensure pending complaints are treated

Reports:

Daily, weekly and monthly showroom reports
ERC reconciliation reports

Educational Qualifications

Any University Degree

Relevant Experience & Functional / Technical Skills:

Minimum of 2 years work experience in a Customer Service environment.
Ability to work with minimal supervision
Good analytic, report writing and problem-solving skills
Good understanding of business processes
Good knowledge of customer administrative systems – REMEDY, TABS, MINSAT, EXCEL etc.

Application Closing Date
2nd May, 2025 (05:00 PM).

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Retail Shop Manager (RSM)

Job Identification: 450
Location: Bauchi
Job Type: Full-time

Job Description

To implement and monitor the Service Delivery strategy in assigned showroom
To ensure that the customer base within the territory enjoy remarkable and positive in-store experience at all contacts with complete query resolution.

Responsibilities
Showroom profitability and Stock Management (Financials)

To monitor, ensure adherence to process and as such provide Showroom report of:
- sales,
- Cash monitoring,
- Stock management,
- Petty cash disbursement, reconciliation and retirements.
- Reporting of all activities within Airtel Showroom that directly impacts on Company financials such as promos
Track, Manage and control stock movement within and out of the warehouse
Ensure availability of all company products and services in assigned Showroom
Provide comprehensive report of all products and services in the Showroom

Asset Management:

Manage all company assets in the Showroom.
Ensure systems and equipment are in working conditions.
Escalate all Showroom facility issues for prompt resolution

Customer Experience/ Satisfaction at Showroom (Customer):

Relationship management: build a strong relationship between Airtel and all its Customers.
Create a database of customers’ traffic to the Showroom to ensure adequate and reliable data for feedback and upward selling, and where necessary, promos and other company requirements for effective decision making

Query Resolution and SLA’S (Process):

Ensure Showroom agents have the required work tools/access.
Ensure that all team members comply with set standards and meet SLA’s.
Ensure 100% adherence to all Showroom processes and procedures by Showroom Agents.
Escalate all issues beyond the supervisor’s time and ability
Ensure all Showroom queries are resolved within the approved SLA.
Monitor turnaround time for all queries/enquiries and institute process improvement when required.
Monitor team members and track all pending issues to ensure pending complaints are treated

Reports:

Daily, weekly and monthly showroom reports
ERC reconciliation reports

Educational Qualifications

Any University Degree

Relevant Experience & Functional / Technical Skills:

Minimum of 2 years work experience in a Customer Service environment.
Ability to work with minimal supervision
Good analytic, report writing and problem-solving skills
Good understanding of business processes
Good knowledge of customer administrative systems – REMEDY, TABS, MINSAT, EXCEL, etc.

Application Closing Date
2nd May, 2025 (05:00 PM).

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment at Airtel Nigeria

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Important Notes

The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
We encourage all applicants to apply and do not discriminate in any recruitment process.
Applications submitted after the deadline will not be considered.
Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
Only qualified candidates will be invited for an interview

Publisher’s Note:

Deroundtable.com is a blog about jobs, vacancies, and job opportunities. We share daily updates of available jobs, vacancies, local and international scholarships, loans and grants from government/international organisations.

Dearoundtable.com is not an agent of this organization, and we cannot assist any candidate in obtaining a job, loan, grant or scholarship. We only share information for those interested in applying.

Dearoundtable admins will never contact any candidate requesting payment like me or requesting an OTP token.

Our services are completely free.
Beware of scammers

Join Our WhatsApp Channel

JOB SEARCH

Tired of applying for many job offers and not getting interviews?

We have the solution you are looking for!

Most of our clients testified of getting up to 3 interviews in a week after renewing our professional resume and using our creative cover letter and LinkedIn profile improvement services.

We offer:
* Creative and Professional CV Services
* Creative services and cover letter
* Professional profile improvement services on LinkedIn.

MUST READ: How to Write Your Own Professional CV (Curriculum Vitae)

RECOMMENDED SCHOLARSHIP SEARCH FOR INTERNATIONAL STUDENTS

Premium Trust Bank Graduate Trainee Program 2025 | Application Guide

HOW TO WRITE A JOB APPLICATION COVER LETTER

Do you see? This isn’t rocket science. It’s just a message supporting your application.

CLICK HERE FOR GUIDE ON HOW TO WRITE A COVER LETTER

CAREER GUIDE

If you have a growth mindset, you can close the skills gap and create more exciting job opportunities for yourself. CLICK HERE FOR BEST CAREER ADVICE/GUIDE

Important Notes

The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
We encourage all applicants to apply and do not discriminate in any recruitment process.
Applications submitted after the deadline will not be considered.
Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
Only qualified candidates will be invited for an interview

Publisher’s Note:

Deroundtable.com is a blog about jobs, vacancies, and job opportunities. We share daily updates of available jobs, vacancies, local and international scholarships, loans and grants from government/international organisations.

Dearoundtable.com is not an agent of this organization, and we cannot assist any candidate in obtaining a job, loan, grant or scholarship. We only share information for those interested in applying.

Dearoundtable admins will never contact any candidate requesting payment like me or requesting an OTP token.

Our services are completely free.
Beware of scammers

× Join Our Whatsapp Group Join Our Telegram Channel

Recruitment at Airtel Nigeria

Recruitment at Airtel Nigeria

JOB SEARCH

MUST READ: How to Write Your Own Professional CV (Curriculum Vitae)

RECOMMENDED SCHOLARSHIP SEARCH FOR INTERNATIONAL STUDENTS

Premium Trust Bank Graduate Trainee Program 2025 | Application Guide

HOW TO WRITE A JOB APPLICATION COVER LETTER

CAREER GUIDE

MUST READ: How to Write Your Own Professional CV (Curriculum Vitae)

RECOMMENDED SCHOLARSHIP SEARCH FOR INTERNATIONAL STUDENTS

Premium Trust Bank Graduate Trainee Program 2025 | Application Guide

HOW TO WRITE A JOB APPLICATION COVER LETTER

CAREER GUIDE

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