Recruitment at Equinix Nigeria

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

We are recruiting to fill the position below:

Job Title: Senior Account Executive I

Location: Nigeria

Responsibilities
Build Customer Relationships:

• Plans, builds, and maintains relationships with key stakeholders in assigned accounts/prospects
• Facilitates customer relationships to ensure timely resolution of customer issues
• Conducts quarterly business reviews with customers to identify and develop new selling opportunities
• Leads Executive Briefings

Leverage Internal & External Partners:

• Leads and drives coordinated sales approach with the extended sales team (Sales Engineers, Solutions Architect, Customer Care, SSA, Commercial Solutions, Sales Operations, etc.) and external partners (Reseller, Strategic Alliance, etc.)
• Collaborates with global sales team to sell global Equinix platform
• Demonstrates consistent cross region exports
• Understands business drivers of accounts and leverages strategic alliances and reseller partners to penetrate accounts

Account Planning:

• Researches and documents detailed understanding of customer business and organizational landscape
• Develops strategic, global account plans focused on maintaining/growing accounts
• Drives strategic, global & multi-line of business global account plans

Solution Selling:

• Identifies customer’s business needs, challenges, and technical requirements to match to Equinix solutions in partnership with SEs/SAs
• Leading delivery of pitch, leveraging SE/SAs where appropriate; adapts pitch to customer needs and persona
• Proven proficiency of Equinix product set and solutions
• Sells full suite of Equinix offerings to include global footprint and achieves exports
• Leverages external partners to drive solution development in new areas/prospects

Contract Renewals:

• Proactively addresses high churn risk customers leveraging internal resources and external partners
• Facilitates customer contract renewals and negotiations to protect revenue
• Leverages internal resources to understand customers contractual obligations around notice periods, renew terms, Equinix exposure

Pipeline Management:

• Actively monitors and maintains status of opportunities in SFDC, following the principles of forecasting
• Identifies at risk accounts, expiring contracts and forecasts churn

Territory Planning:

• Prioritizes list of accounts/prospects for short and long-term pursuit to achieve assigned sales objectives
• Provides accurate forecasts
• May focus on particular vertical or sub-vertical within a dedicated sector

Prospecting:

• Coordinates with Opportunity Development Team to strategize lead & sales opportunity qualification
• Pursues highest propensity prospects, fills the funnel with opportunities; pitching prospects primarily at C-level; leveraging industry contact sand partners
• Actively prospects account base to sell global platform and achieves exports outside of country · Utilizes available tools to prospect and leverage account strategy plans

Negotiation:

• Leads commercial offer and contract negotiations, leveraging internal resources as needed to obtain best commercial terms possible
• Understands commercial levers and problem solves to make initial recommendations on deal structure
• Partners with sales leadership to present at regional deal review

Mentorship/Lead:

• Mentors Account Executives or other sales professionals; leads special projects, provides guidance to team on new products/processes/best practices

Qualifications

• Proven years experience preferred
• Bachelor’s Degree required

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Primetime Service NOC (IP) Engineer

Job ID: JR-156438
Location: Nigeria
Job Type: Full Time

Job Summary

• The Network Service Delivery Base will be responsible for the first- and second-line network monitoring, change management, incident management and escalations, management of managed service vendors, and providing support on the network serving nodes using various network management tools and trouble-ticketing systems.
• This includes diagnosing and locating fault, performing repair, maintenance, and reporting to ensure optimal customer satisfaction.

Responsibilities

•  To provide daily support (8 am -5 pm), 5 working days/week as a Network service delivery base, if needed, you may be required to work beyond stipulated working hours and over weekends
• Ensure proactive monitoring of Primetime customer services on MainOne’s network using the available NMS (Network Monitoring System), providing specific updates, status, and performance of all the services
• Ensure there is a ticket / Open a trouble ticket (TT) for every Primetime-related fault and that it is tracked, updated, and managed throughout the incident’s life cycle up to the point of closure within OLAs
• Ensure that any equipment faults affecting Primetime Customers are rectified promptly and efficiently
• Responsible for providing remote support and troubleshooting for all identified faults on the network interfacing with the assigned MainOne Vendor and third party and escalating to Level 3 (TX Implementation and IP Operations) where it cannot be resolved at Level 2
• Maintain and ensure full compliance with all MainOne’s NOC Operations processes and procedures
• Monitor Primetime customer’s performance on MainOne’s global network, flag anomalies, and collaborate with stakeholders to resolve any challenges to customer satisfaction
• Ensure accurate Ticket logging, timely updates, and communication by Primetime Service NOC to other engineers during the life cycle of an IPLC, IP, or VOIP-related incident
• Ensure that all escalated IP, IPLC, or VOIP tickets are resolved within agreed-upon timelines and handled professionally
• Manage appropriate communication to achieve excellent service experience during the incident handling
• Answer all Primetime customer support-related telephone calls and interface with internal and external stakeholders on operational issues and related network events, using Main One’s standard operating procedures to address all issues
• Ensure change management processes for Primetime customers is adhered to ensure customer satisfaction
• Ensure network KPIs are met (Network Availability 99.99%, and MTTR 4 hours NHW, 6 hours HW)
•  Provide technical support to managed service vendors 24/7 to meet and exceed customers’ expectations
• Ensure that circuit handover or acceptance of new services is carried out in accordance with MainOne’s standards, capturing all necessary information and saving it in DMS, in compliance with our corporate policy
• Handle escalated trouble ticket calls, working closely with other NOC engineers, and last-mile providers, and managed service vendors to resolve issues promptly
• Ensure quarterly training is conducted for the vendor support engineers covering technical aspects and operational expectations
• Undertake any other ad hoc assignment that may be assigned by the Ghana Transmission and CLS Manager

Qualifications

• A bachelor’s degree in Telecom Engineering, Computer Science, or Equivalent in Information and Communications Technology

Relevant professional/technical certifications:

• A minimum of 2 years work experience in configuration, operations, maintenance of fiber optical nodes, Carrier Ethernet nodes, MW radio (PTP, PTMP), IP network troubleshooting skills, (Cisco-Ciena, FortiGate routers & switches), fiber optics cable handling and OTDR traces, and basic knowledge in power rectification systems
• Network certification such as Cisco Certified Network Associate (CCNA) or equivalent is desired. Strong understanding of GPON, FTTx architectures, and related technologies

Competencies Required:

• Must have fair knowledge of optical networks such as DWDM/OTN/SDH/SONET/GPON, FTTx, and working knowledge of Ciena OME 6500 series, Ciena switches, Cisco routers and switches
• Ability to read, review, interprets and understands technical documents (e.g., schematics, drawings, blueprints, layouts) and implement into the network in an efficient manner if required
• Microwave radio advanced configuration skills and troubleshooting.
• Basic knowledge in configuring and troubleshooting L1 and L2 issues for Cisco and Ciena equipment
• Fair understanding of OSPF, TCP/IP, Enterprise Wireless, and L2 technologies.
• TCP/IP, Network Security, VoIP and OSPF networking experience required
• Extensive knowledge of Spanning Tree, VLAN’s, VTP, Trunking protocols
• Good knowledge in Microsoft Office suite using Word, Excel, PowerPoint and MS SharePoint
• Able to work well within a busy team and handle a wide range of issues. Capable of multi-tasking, good time management and prioritisation of workload
• Ability to drive managed vendors to prioritise and resolve problems and identify future needs
• Able to use initiative to tackle a broad range of problems, while still following procedures and processes
• Ability to maintain composure and customer-service focus in stressful and ambiguous situations
• Familiar with the use of various test equipment, i.e. OSA, OTDR, Ethernet Analyser, Transmission Analysers, Optical power meters, etc.

Demands of the Job:

• Ability to meet tight deadlines when required
• Keen attention to detail
• Ability to work under pressure.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: IP Planning Engineer

Job Id: JR-152471
Location: Nigeria
Employment Type: Full-time (Hybrid)

Job Summary

• Proactively Performs Network Fulfilment Activities. Highlights issues and drives resolution when required. Acts as mentor and technical coach for NSD Engineer I.

Responsibilities
Network Fulfilment:

• Performs Network Service fulfilment for quote to cash transactional tickets for all network and datacenter products (Interconnections, IX, ECX etc.)
• Picks up where OTA has failed and fulfils the order based on customer requirements while maintaining SLA targets
• Generates metrics based on Service Delivery metrics on a periodic basis
• Problem Solving/Assessment
• Determines and applies appropriate methodologies and tools for analyzing a range of standard, functional and/or cross-functional issues
• Helps identify process gaps and issues
• Dynamic forward thinking to ensure customers are not impacted by process/technical failures
• Determines and utilizes appropriate methodology including Lean Six Sigma where appropriate

Release Management:

• Obtains, creates and documents business requirements engaging multiple stakeholders
• Supports and manages cross-functional BRDs
• Works with the BSA’s and Dev team on solution design and development
• Reviews functional design (FD)
• Partners with stakeholders to analyze, define and document business processes within and across functional areas
• Utilizes Lean Six Sigma methodology, supporting the design or improvement of business processes
• Assist in performing user acceptance testing (UAT)
• May be responsible for ensuring UAT is fully planned and executed
• Assesses testing progress
• Updates process and procedural documentation
• Completes post deployment analysis

Project Management:

• Supports project plans and resources, helping to ensure resources are in the right place at the right time
• Works with stakeholders to gain alignment through implementation and post-implementation stages
• Communicates team progress
• Applies appropriate project management skills and best practices including Lean Six Sigma
• Helps identify risks and issues
• Reporting and Metrics
• Status reporting providing periodic project updates, highlighting risks, issues and concerns
• Performs ad-hoc reporting

CSI:

• Takes part in cross functional discussions to drive issues, challenges and prioritization efforts
• Updates CSI and Issues logs ensuring the relevant detail is provided
• Develops CSI opportunities for the wider team to review

Qualifications

• Bachelor’s Degree or equivalent
• Full CCNA qualification
• 4-5 years’ experience required.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Network Security Engineer

Job ID: JR-155870
Location: Nigeria
Job Type: Full Time

Job Summary

• The Network Security Engineer will ensure that network infrastructure and applications are implemented to the highest security standards, thus maintaining and enhancing customer trust.
• The engineer will participate in designing, implementing, troubleshooting and managing security solutions and perform risk analysis, vulnerability remediation and security reviews on all network infrastructure and applications.

Responsibilities
The Network Security Engineer’s responsibilities shall also include:

• Identify security issues and risks, and develop mitigation plans.
• Manage multiple perimeter firewalls to include application-level firewalls.
• Evaluate new and emerging security products and technologies.
• Participate in tier 2 and tier 3 security operations support.
• Respond to and investigate network-related security incidents, breaches, and alerts.
• Design, deploy and manage VPNs, IAM.
• Manage security configurations such as access control lists (ACLs) across firewalls ad routers.
• Conduct regular vulnerability assessment and management.
• Implement and secure remote access solutions (SSL/IPSec VPNs, Bastion hosts).
• Maintain up-to-date documentation of network topology, policies, and security standards.

Qualifications

• Bachelor’s Degree.
• 2 – 4 years experience in network security roles.
• Ciso CCNP Security, CompTIA Security+ would be an added advantage.
• CCNA, Fortinet NSE4 (Mandatory).

Skills & Competencies:

• Hands-on experience with major firewall platforms (e.g., Cisco ASA/FTD, Fortinet Fortigate, Palo Alto Networks).
• Knowledge of network routing and security protocols and implementation TCP/IP, SSL, IPSEC VPN, SSL VPN, VLANs and common network protocols.
• Experience with VPN technologies, authentication systems (RADIUS, TACACS).
• Experience with Intrusion Detection/Intrusion Prevention (IDS/IPS) systems.
• Familiarity with SIEM tools and syslog integration.
• Strong troubleshooting and analytical skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online