Recruitment at FairMoney Microfinance Bank

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Business Assistant

Locations: Nigeria
Job type: Full time (On-site)

About the Role

• The Business Assistant will play a crucial role in supporting the management team and ensuring the smooth operation of daily business activities.
• This position requires a proactive individual who can effectively manage tasks, communicate across teams, and assist in various administrative and operational duties.

Responsibilities

• Provide administrative support to the management team, including scheduling meetings, managing calendars, and organizing travel arrangements.
• Assist in preparing reports, presentations, and documentation for meetings and projects.
• Coordinate and liaise with various departments to ensure the seamless flow of information and support ongoing projects.
• Conduct research and gather data to assist in decision-making processes.
• Assist in managing company events, workshops, and team-building activities

Requirements

• Candidates should possess a Bachelor’s Degree with 2+ years of work experience
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other relevant software.
• Detail-oriented mindset with a strong focus on accuracy.
• Discretion and confidentiality in handling sensitive information.
• Knowledge of the financial services industry or fintech is a plus.
• Ability to adapt to new challenges and a willingness to learn.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

• 1st interview – Director – People & Culture
• Final Interview with – Head – Investor Relations and Founder’s Office.

Job Title: FX Trader Associate

Location: Nigeria (Remote)

About the Role

• As an FX Trade Associate at Fairmoney, you will be responsible for managing FX margins and rates for our B2B Cross-Border Payments trades.
• This role involves overseeing positive positions and maximizing trade margins, contributing to the overall profitability of the business.
• The ideal candidate will have a strong understanding of Fintechs, treasury management, FX rates, and currency risk management tools, alongside a proven ability to handle large block trades and collaborate effectively with internal and external stakeholders.

Key Responsibilities
Execute and Match Trades:

• Handle large block trades within the market, ensuring efficient execution and matching with clients’ needs.

Develop and Contribute to OTC Sales Strategies:

• Play an active role in developing OTC sales strategies, guiding and driving the team on the best approach to implementing these strategies.

Regulatory Knowledge and Compliance:

• Bring familiarity with deliverable FX market regulations and compliance requirements (preferred), ensuring all activities are in line with regulatory standards.

Foreign Exchange Market Expertise:

• Demonstrate a strong understanding of foreign exchange markets and trading platforms (preferred), applying this knowledge to optimise trade execution.

Market and Pricing Information:

• Provide internal stakeholders with daily market updates, pricing information, and forecasts to support decision-making and trading activities.

Collaborate with Sales Teams and Clients:

• Work closely with Sales teams, clients, and other internal stakeholders to ensure accurate trade capture, manage risk, and provide excellent client servicing.

Booking and Managing Trades:

• Accurately book trades and ensure positions are correctly reflected, ensuring minimal discrepancies in all trade processes.

Discrepancy Resolution:

• Address any discrepancies related to trade bookings in a timely and effective manner, working in collaboration with the sales team and clients.

Reconcile Trades:

• Reconcile the present value of trades daily with the sales team, ensuring accurate accounting for all outstanding and unprocessed trades.

Compliance and Control Processes:

• Ensure compliance with trade booking, verification, and reconciliation controls, while enhancing processes for better accuracy and efficiency.

Drive Scalable Growth:

• Focus on generating scalable, repeatable, and predictable trade volume, net revenue, and gross profit to support the company’s growth goals.

Reporting and Data Analysis:

• Analyze and present market and trade data to key internal stakeholders, informing impactful business decisions and helping adapt strategies to drive profitable growth in the region.

Requirements

• Experience: Previous experience in FX trading, treasury management, or working with Fintechs is preferred.
• Technical Skills: Strong understanding of FX rates, currency risk management tools, and foreign exchange market dynamics.
• Knowledge: Familiarity with deliverable FX market regulations and compliance requirements (preferred), as well as knowledge of trading platforms.
• Analytical Skills: Strong ability to analyze and report market data to inform business decisions and optimize trading strategies.
• Collaboration: Proven experience working closely with internal teams (Sales, Treasury) and external clients to ensure accurate trade capture and risk management.
• Attention to Detail: Excellent attention to detail with a focus on accuracy in trade execution, booking, and reconciliation.
• Strong Communicator: Ability to communicate effectively with both internal stakeholders and clients, ensuring clear and timely information flow.
• Problem-Solver: Strong problem-solving skills, with the ability to resolve discrepancies and trade issues quickly and effectively.
• Results-Driven: A focus on achieving high trade margins, revenue growth, and operational efficiency, contributing to the overall profitability of the business.
• Adaptable: Ability to work in a fast-paced environment with evolving business needs, market conditions, and regulations.

Salary and Benefits

• Competitive salary
• Remote work
• Training & Development
• Pais Time Off

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

• A screening call with a member of the recruitment team for 30 minutes.
• Technical interview with the hiring manager for 30 to 60 minutes.

Job Title: Quality and Training Specialist

Location: Lagos
Employment Type: Full Time

Description

• The job revolves around doing internal conversation reviews and giving feedback to support agents to improve their performance and not just labeling conversations good or bad, as a minor QA might suggest.
• It also strives to build a Standard Operating Manual, solve customer problems, improve customer service, and maintain company integrity and profitability.
• The goal is to maintain a high and consistent level of support quality across the team.
• It is the responsibility of the Quality assurance team that, regardless of the agent approach or the support channel used, customers always get similarly excellent treatment.
• You are responsible for managing the process used by the escalation team which is relating to products or services, handling problem tickets, and providing feedback to upper management regarding customer issues.

Roles and responsibilities
For you as a Quality and Training Specialist at FairMoney here are your roles and responsibilities which is subject to change and can increase base on the company’s clientele and services rendered

• Maintain and develop internal support and quality standards across all teams.
• Assess support interactions based on internal standards
• Analyze all customer service metrics (e.g. CSAT, FCR) and how the support team’s performance affects those KPIs
• Create strategies to improve support KPIs
• Map the need for training and onboarding programs and initiate these projects
• Monitor customer service performance on the agent and team level
• Contribute to the team culture in a positive manner.
• Review and identify the root cause for all escalated service requests and use this information to improve continuously within service delivery teams.
• Collaborate with other workgroup teams to train using processes and procedures based on historical experience
• Ensure Standard Operating Manual are adhered to diligently
• Ensure that all agents are up to date with the knowledge of the Lending and Bank’s products and services (both new and modified)

Requirements

• 2 – 3 years experience working as a quality assurance analyst
• A creative mindset and the ability to approach a problem creatively.
• Keen attention to detail
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills

Recruitment Process:

• HR Screening
• Screening with HM ~30 mins.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Quality and Training Specialist

Location: Abuja (FCT)
Employment Type: Full Time

Description

• The job revolves around doing internal conversation reviews and giving feedback to support agents to improve their performance and not just labeling conversations good or bad, as a minor QA might suggest.
• It also strives to build a Standard Operating Manual, solve customer problems, improve customer service, and maintain company integrity and profitability.
• The goal is to maintain a high and consistent level of support quality across the team.
• It is the responsibility of the Quality assurance team that, regardless of the agent approach or the support channel used, customers always get similarly excellent treatment.
• You are responsible for managing the process used by the escalation team which is relating to products or services, handling problem tickets, and providing feedback to upper management regarding customer issues.

Roles and responsibilities
For you as a Quality and Training Specialist at FairMoney here are your roles and responsibilities which is subject to change and can increase base on the company’s clientele and services rendered

• Maintain and develop internal support and quality standards across all teams.
• Assess support interactions based on internal standards
• Analyze all customer service metrics (e.g. CSAT, FCR) and how the support team’s performance affects those KPIs
• Create strategies to improve support KPIs
• Map the need for training and onboarding programs and initiate these projects
• Monitor customer service performance on the agent and team level
• Contribute to the team culture in a positive manner.
• Review and identify the root cause for all escalated service requests and use this information to improve continuously within service delivery teams.
• Collaborate with other workgroup teams to train using processes and procedures based on historical experience
• Ensure Standard Operating Manual are adhered to diligently
• Ensure that all agents are up to date with the knowledge of the Lending and Bank’s products and services (both new and modified)

Requirements

• 2 – 3 years experience working as a quality assurance analyst
• A creative mindset and the ability to approach a problem creatively.
• Keen attention to detail
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills

Recruitment Process:

• HR Screening
• Screening with HM ~30 mins.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online