Recruitment at FairMoney Microfinance Bank

Recruitment at FairMoney Microfinance Bank

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Community Manager

Location: Nigeria
Employment Type: Full Time

Job Description

• As a Community Manager at FairMoney, you will be responsible for engaging with customers, fostering a strong online and offline community, and ensuring a positive brand experience.
• You will actively manage and grow our social media presence, respond to customer inquiries, and create meaningful interactions that strengthen customer loyalty.
• Your role will be crucial in building relationships, addressing concerns, and representing FairMoney’s voice across digital platforms.

Key Responsibilities

• Develop and implement strategies to enhance FairMoney’s brand presence across social media platforms, including Facebook, X, Instagram, LinkedIn, and TikTok.
• Build and engage with the online community by responding to inquiries, managing feedback, and resolving concerns to improve customer satisfaction and retention.
• Moderate discussions, encourage brand advocacy, and manage potential conflicts to maintain a positive and engaged community.
• Collaborate with marketing and design teams to create compelling content and execute digital campaigns that drive user engagement and brand awareness.
• Monitor industry trends, customer sentiments, and competitor activities to refine community engagement strategies.
• Identify opportunities for partnerships, community-driven events, and initiatives to strengthen customer relationships.
• Analyse community engagement metrics, track campaign performance, and prepare reports with actionable insights for continuous improvement.

Requirements

• Bachelor’s Degree in Marketing, Communications, Business, or related fields.
• 2+ years’ experience in community management, social media, or a related field
• Experience in fintech, banking, or financial services is preferred.
• Strong understanding of social media, community building, and content creation.
• Excellent communication & writing skills, with crisis management ability.
• Proficiency in social media tools, analytics, and KPI tracking.
• Interest in fintech, technology, or lending is a plus.
• Strong problem-solving, multitasking, and collaboration skills.

Benefits

• Private Health Insurance
• Paid Time Off
• Pension Plan
• Training & Development
• Hybrid work

Application Closing Date.
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Brand Manager

Location: Nigeria
Employment Type: Full-time

Job Description

•  As a Brand Manager at FairMoney, you will be responsible for developing and executing brand strategies to enhance visibility, market positioning, and customer perception.
• You will work closely with cross-functional teams, including marketing, product, and customer experience, to ensure brand consistency across all touchpoints.
• Your role will involve managing campaigns, analyzing market trends, and ensuring that all branding efforts align with FairMoney’s goals and target audience.

Key Responsibilities

• Develop and implement brand strategies that strengthen FairMoney’s market positioning and customer engagement.
• Oversee the creation and execution of marketing campaigns, ensuring consistency in messaging, tone, and brand identity across all channels.
• Conduct market research and competitor analysis to identify opportunities for brand growth and differentiation.
• Collaborate with internal teams, including design, content, and product marketing, to ensure brand alignment in all communications and customer touchpoints.
• Manage partnerships, sponsorships, and collaborations that enhance brand awareness and credibility.
• Track and analyse brand performance metrics, customer perceptions, and campaign effectiveness, providing insights for continuous improvement.
• Ensure compliance with brand guidelines across digital, social media, and offline marketing efforts.

Requirements

• Minimum of 3–5 years of experience in brand management, marketing, or a related field.
• Proven experience working in fintech, financial services, banking, or a related industry.
• Strong understanding of brand positioning, market research, and campaign execution.
• Excellent communication and strategic thinking skills, with the ability to drive brand growth and engagement.
• Proficiency in digital marketing, social media strategy, and branding tools.
• Ability to manage multiple projects, work cross-functionally, and meet deadlines in a fast-paced environment.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Hybrid Work Model
• Training & Development Programs.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note
Recruitment Process:

• Screening call with a member of the Talent Acquisition team
• Interview with the Managing Director and Director of People and Culture.

Job Title: Junior Fraud Officer

Location: Nigeria
Employment Type: Full Time

Roles and Responsibilities

• Receive and incident into the complaint register all cases of Fraudulent Banking activities, Fraudulent Lending activities, Erroneous transfers, Business Gone Bad, and other fraud-related cases. To ensure all the fields/data requirements in the Complaint register are adequately populated.
• Conduct detailed investigations into all reported fraud-related cases and provide the needed feedback to the client, stating the facts behind the case and the Root cause of the event.
• Review all fraud alerts triggered by the system regarding Banking and Lending rule set, contact the relevant client to confirm if these transactions were initiated by the client, and take the necessary decision to either stop or pass such transactions.
• Work with the CS Team to treat fraud complaints during weekends and public holidays.
• Involved in the rendition of fraud and forgery returns to CBN, NIBSS, FITC & NDIC.
• Involved in the preparation of BVN watch-listing in respect of established fraudulent FairMoney clients.
• Where there is a need for an investigation report to be prepared for consumption by the LEAs or the regulators, prepare such a report and send it to the Fraud Manager for review and adoption.
• Treatment of fraudulent inflows into FairMoney clients’ accounts. Review the customer statement for any salvaged amount, contact our client via phone to explain the source of the reported inflow, and provide any amount salvaged to the requesting Bank alongside the client’s BVN. Ensure clients’ accounts are placed on lien to the tune of the reported amount.
• Treatment of reported fraudulent outflows from FairMoney clients’ accounts by establishing the amount and date of the transaction and communicating this to the beneficiary bank for recovery purposes.
• Treatment of inbound erroneous inflows by placing a lien to the tune of the reported amount on the FairMoney clients’ accounts, contacting the client to explain the source of the erroneous transfer, and providing feedback to the complainant to close out the incident.
• For reported Outbound Erroneous transfers, communicate this to the beneficiary Bank and request for salvaged amount. Officer to ensure that the outcome of the mail request is timely communicated to the complaining client.
• Review all inbound and outbound Business Gone Bad complaints and advise the complainant to report the matter to the Law Enforcement Agency for further investigations and possible recovery of funds.
• Review all lending frauds to establish a point of compromise by the client. Trace where the loan proceeds were transferred to and communicate these details to the client. Also, provide feedback to the client on why the Bank is not liable and why the loan liabilities have to be settled.

Requirements

• Bachelor’s Degree in Accounting, Finance, or a related field is required.
• 3+ years experience in Fraud Desk or Dispute Resolution Team.
• Excellent verbal and written communication skills.
• Data analytical skills.
• Basic understanding of laws related to fraud.
• Basic understanding of human behavior and performance.
• Working knowledge of equipment, policies, procedures, and strategies needed to support investigative operations.
• Ability to identify discrepancies and problems.
• Analytical and dispute resolution mindset.
• Ability to multi-task and function under pressure with little or no supervision.
• Proficient in Microsoft Office Suite or related software programs.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process:

• Screening interview with a Senior Recruiter, 30 minutes.
• Technical interview with the Fraud Manager for 45 minutes.
• Interview with the Lead Fraud Manager for 45 minutes.

Job Title: Head of Asset Finance

Location: Nigeria (Remote)
Job type: Full-time
Category: Sales

Description

• The Head of Asset Finance (Head of AF) will be responsible for leading and managing the Asset Finance business line for FairMoney.
• The Head of AF will be accountable for the overall management of the business division, driving growth, overseeing risk management, and upholding best practices in governance and customer service in line with the Company’s internal policies as well as the Central Bank of Nigeria Regulations.

Key Responsibilities
Strategic Leadership:

• Develop and implement the organization’s strategic plan to achieve sustainable growth and expand market presence within the Asset Finance business segment.
• Work closely with the Management Team, providing timely updates on strategy, operations, and performance.

Operational & Financial Management:

• Oversee day-to-day operations and ensure that all AF departments are aligned with the business line’s strategic objectives.
• Monitor financial performance, manage budgets, and drive profitability while maintaining sufficient capital adequacy.
• Oversee implementation of effective internal controls, risk management, and compliance systems.

Stakeholder Engagement & Market Development:

• Build and maintain strong relationships with key stakeholders, including selected asset manufacturers and distributors, investors/financiers, customers, industry associations, and more.
• Continue to develop asset financing products and services that meet the needs of low-income segments while ensuring responsible lending.

Human Capital & Organizational Development:

• Lead, mentor, and develop the management team within Asset Finance, fostering a high-performance culture.
• Oversee talent management strategies, including recruitment, training, and succession planning.
• Champion ethical practices, transparency, and accountability across the business line.

Technology & Innovation:

• Work with the Company’s Product team to promote technological advancements and development within the Asset Finance product suite to enhance operational efficiency and extend outreach.
• Ensure robust IT systems are in place to support regulatory reporting, data security, and customer service.

Requirements

• A Bachelor’s Degree in Business Administration, Finance, Economics, or a related field is required; an MBA or equivalent postgraduate qualification is preferred.
• At least 10–15 years of progressive experience in senior management roles within the financial services or microfinance sector.
• Demonstrable experience in scaling operations and managing growth in regulated financial institutions.
• Proven track record in strategic planning, financial management, risk management, and compliance.
• In-depth knowledge of Nigerian financial regulations and microfinance/banking industry practices, specifically related to asset financing.

Core Competencies:

• Leadership & Vision: Inspires and drives a shared vision; strong decision-making skills.
• Strategic Thinking: Ability to develop and execute long-term strategies.
• Financial Acumen: Expertise in financial management, budgeting, and performance analysis.
• Regulatory Expertise: Comprehensive knowledge of Nigerian financial regulations and prudential standards.
• Risk & Compliance Management: Proficient in identifying and mitigating risks.
• Stakeholder Management: Excellent communication and relationship-building skills.
• Innovative Mindset: Forward-thinking approach to leveraging technology and innovation.
• Cultural Sensitivity: Ability to operate effectively in a diverse environment and build inclusive teams.

Personal Attributes:

• Integrity and strong ethical standards.
• Resilience and adaptability in a dynamic market.
• Excellent interpersonal and negotiation skills.
• Results-oriented with a proven ability to drive change and manage complex projects.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

• Screening call with Recruiter: 30 minutes
• Interview with the Head of Corporate Development
• Interview with the CEO
• Panel discussion

Job Title: Relationship Manager

Location: Remote
Employment Type: Full-time

Roles and Responsibilities

• S/he will be responsible for driving the business of Merchant acquiring in the different merchant sectors (Supermarket, Pharmacies, Filling Stations, Eateries & Restaurants, Lounge and Bar and Hotels), within the Region, and developing; deploring strategies to increase sales revenue
• Developing plans and strategic initiatives for growing the Merchant Acquisition business and achieving the companys sales goals;
• Managing and leading the Merchant acquisition team within the Region, to deliver profitable growth
• Daily, Weekly, and Monthly monitoring of the KPI of the Merchant team within the assigned Region, ensuring all targets are met and exceeded consistently
• Drive the KAMs to ensure they hit all KPIs for the individual teams
• Hit target quotas for set KPIs for the Region(Transaction value, volume, and revenue)
• Monitoring market trends and providing regular competitor feedback to the Merchant Acquisition Manager
• Have a good understanding of the business’s products or services and be able to advise others about them
• Follow up with Merchants and ensure active and inactive merchants are visited and if need be, mobilize retrieval of POS from inactive business partners within the region

Requirements

• Bachelor’s Degree in Sales and Marketing or related fields
• A minimum of 6 to 8 years of experience in the Merchant business
• Must have an Android phone
• Proven experience managing a high-performance sales team
• Ability to motivate a team of Sales Managers for performance
• Extremely flexible, result-oriented, and hardworking with a strong track record of success
• Ability to self-motivate and manage self
• Good communication and interpersonal skills
• Customer orientation and ability to adapt/respond to different characters

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Paid Time Off

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note
Recruitment Process:

• Screening call with a member of the recruitment team for 30 minutes
• Technical interview with members of the Engineering team for 45-60 minutes

Job Title: iOS Engineer

Location: Remote
Employment Type: Full-time

About the Role

• The role is to develop new service functionality for our iOS application that powers the interaction between our Mobile-first Microfinance bank and our worldwide customers. Functionality that acts to maximize customer experience and utility.

Responsibilities

• Designing and building mobile applications for Apple’s iOS platform
• Ensuring quality and performance of the application to specifications
• Fixing application bugs before the final release
• Increasing code generation coverage
• Maintaining the code and atomization of the application
• Designing and implementing application updates

Requirements

• 4+ years in native iOS development with expertise in Swift (including Swift 5+)
• 2+ years with SwiftUI and Combine
• 2+ years in pair programming, TDD, and code reviews
• 2+ years writing unit, instrumented, and end-to-end tests
• 2+ years maintaining CI pipelines
• Knowledge of Apple’s design principles and application interface guidelines
• You are able to manage complexity in a large project
• KMP experience is a big plus
• Composable architecture knowledge (optional)

Technical Skills:

• Ability to create clean, efficient, high-quality code
• Experience with multi-module applications
• Familiarity with Clean Architecture and frameworks like The Composable Architecture
• Knowledge of Git workflows, especially trunk-based development
• Skilled in leveraging Swift enums for clean, maintainable code
• Experience with method/property chaining patterns in Swift
• Understanding of Swift KeyPaths and their effective use
• Proficient with dependency managers such as CocoaPods and Swift Package Manager
• Knowledge of Unidirectional Data Flow (UDF) patterns and their role in application architecture
• Practical experience applying Redux-like state management in iOS apps

Soft skills:

• Driven by impact
• Great team player & communicator, who at the same time can also work autonomously
• Proactive and hard-working “Get it done” attitude
• Will to over-reach objectives.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note
Recruitment Process:

• Screening call of :30 minutes with a member from the HR team
• Deep Technical interview – with Mobile Leads : 90 minutes
• An additional interview with the Engineering Manager may be required

Job Title: FX Trader Associate

Location: Remote
Employment Type: Full-time

About the role

• As an FX Trade Associate at Fairmoney, you will be responsible for managing FX margins and rates for our B2B Cross-Border Payments trades.
• This role involves overseeing positive positions and maximizing trade margins, contributing to the overall profitability of the business.
• The ideal candidate will have a strong understanding of Fintechs, treasury management, FX rates, and currency risk management tools, alongside a proven ability to handle large block trades and collaborate effectively with internal and external stakeholders.

Key Responsibilities
Execute and Match Trades:

• Handle large block trades within the market, ensuring efficient execution and matching with clients’ needs

Develop and Contribute to OTC Sales Strategies:

• lay an active role in developing OTC sales strategies, guiding and driving the team on the best approach to implementing these strategies

Regulatory Knowledge and Compliance:

• Bring familiarity with deliverable FX market regulations and compliance requirements (preferred), ensuring all activities are in line with regulatory standards

Foreign Exchange Market Expertise:

• Demonstrate a strong understanding of foreign exchange markets and trading platforms (preferred), applying this knowledge to optimise trade execution

Market and Pricing Information:

• Provide internal stakeholders with daily market updates, pricing information, and forecasts to support decision-making and trading activities

Collaborate with Sales Teams and Clients:

• Work closely with Sales teams, clients, and other internal stakeholders to ensure accurate trade capture, manage risk, and provide excellent client servicing

Booking and Managing Trades:

• Accurately book trades and ensure positions are correctly reflected, ensuring minimal discrepancies in all trade processes

Discrepancy Resolution:

• Address any discrepancies related to trade bookings in a timely and effective manner, working in collaboration with the sales team and clients

Reconcile Trades:

• Reconcile the present value of trades daily with the sales team, ensuring accurate accounting for all outstanding and unprocessed trades

Compliance and Control Processes:

• Ensure compliance with trade booking, verification, and reconciliation controls, while enhancing processes for better accuracy and efficiency

Drive Scalable Growth:

• Focus on generating scalable, repeatable, and predictable trade volume, net revenue, and gross profit to support the company’s growth goals

Reporting and Data Analysis:

• Analyze and present market and trade data to key internal stakeholders, informing impactful business decisions and helping adapt strategies to drive profitable growth in the region

Requirements

• Experience: Previous experience in FX trading, treasury management, or working with Fintechs is preferred
• Technical Skills: Strong understanding of FX rates, currency risk management tools, and foreign exchange market dynamics
• Knowledge: Familiarity with deliverable FX market regulations and compliance requirements (preferred), as well as knowledge of trading platforms
• Analytical Skills: Strong ability to analyze and report market data to inform business decisions and optimize trading strategies
• Collaboration: Proven experience working closely with internal teams (Sales, Treasury) and external clients to ensure accurate trade capture and risk management
• Attention to Detail: Excellent attention to detail with a focus on accuracy in trade execution, booking, and reconciliation
• Strong Communicator: Ability to communicate effectively with both internal stakeholders and clients, ensuring clear and timely information flow
• Problem-Solver: Strong problem-solving skills, with the ability to resolve discrepancies and trade issues quickly and effectively
• Results-Driven: A focus on achieving high trade margins, revenue growth, and operational efficiency, contributing to the overall profitability of the business
• Adaptable: Ability to work in a fast-paced environment with evolving business needs, market conditions, and regulations.

Benefits

• Competitive salary
• Remote work
• Training & Development
• Paid Time Off.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note
Recruitment Process:

• A screening call with a member of the recruitment team for 30 minutes
• Technical interview with the hiring manager for 30 to 60 minutes.

Job Title: Senior Product Manager – Multi Currency / Cross Border Payments

Location: Remote
Employment Type: Full-time

About The Role

• We are seeking an experienced and dynamic Head of Product to lead the development of our new multi-currency and investment solutions at Faimoney.
• As we expand our product offering to include features such as multi-currency wallets, FX remittance, USD cards, cryptocurrency trading, and stock investments, we need a visionary leader with deep expertise in fintech, digital assets, and financial services.
• The ideal candidate will play a crucial role in shaping our product strategy, driving innovation, and delivering exceptional financial services to users across our markets.

Roles and Responsibilities

• Product Strategy: Develop and execute a comprehensive product strategy for multi-currency wallets, FX remittance, USD cards, crypto trading, and stock investment features. Identify growth opportunities, market trends, and customer needs to enhance our product suite
• Fintech Expertise: Utilize deep fintech knowledge and insights to drive product innovation. Stay ahead of industry trends, and identify emerging technologies such as blockchain, AI-driven FX solutions, and advanced security features that can enhance our offerings
• Digital Assets & Investment Solutions: Lead the development of features that support digital assets like cryptocurrencies and facilitate stock trading through our app. Build a seamless, integrated experience for users to manage their finances and investments
• Multi-Currency Wallet Management: Oversee the creation and enhancement of multi-currency wallet features, ensuring instant currency conversion, global remittance options, and secure management of funds
• Market Research: Conduct research and competitive analysis to understand the demand for these financial services, identify user pain points, and inform product development and positioning
• Customer-Centric Approach: Champion a customer-first approach in product development, ensuring that all initiatives focus on delivering value and a top-tier user experience
• Regulatory Compliance: Stay updated on relevant regulations and compliance requirements for offering multi-currency accounts, FX remittance, cryptocurrency trading, and stock investments. Ensure our products meet global compliance standards
• Cross-Functional Collaboration: Work closely with engineering, design, marketing, and operations teams to deliver new features and products on schedule. Foster a collaborative environment to drive innovation
• Performance Tracking: Define KPIs and metrics to measure the success of new product launches, feature adoption, and overall product performance. Continuously analyze performance data to make informed improvements
• Team Leadership: Build and lead a high-performing product team. Promote a culture of innovation, accountability, and continuous improvement, ensuring that the team remains focused on our strategic objectives

Preferred background & experience

• Bachelor’s or Master’s degree in Business, Finance, Computer Science, or a related field
• 5+ years of proven experience in fintech, product management, and digital assets, preferably in global or emerging markets
• Strong understanding of multi-currency management, FX solutions, cryptocurrency trading, and stock investment platforms
• Proven track record of successfully launching and scaling complex financial products and services
• Excellent strategic thinking, problem-solving, and decision-making abilities
• Strong leadership skills with the ability to inspire and motivate cross-functional teams
• Exceptional communication and interpersonal skills
• Experience with regulatory compliance in the global financial services and digital assets industry
• Adaptability to thrive in a fast-paced and evolving business environment
• Passion for innovation, financial technology, and making a positive impact on users and communities

Requirements:

• Bachelor’s degree in Business, Finance, Computer Science, or a related field. A Master’s degree is a plus
• Proven experience as a Product Manager in the lending industry, preferably within the fintech sector
• In-depth knowledge of lending products and services, including consumer and small business lending, credit scoring models, and risk assessment
• Demonstrated experience in developing and launching successful fintech products
• Strong analytical and data-driven decision-making skills
• Familiarity with the Nigerian and African fintech markets and an understanding of local customer preferences and behaviors is a bonus but not essential
• Excellent leadership and communication skills with the ability to collaborate effectively with cross-functional teams
• Experience in managing and motivating high-performing product teams
• Creative problem solver mindset with a data-driven and KPI-oriented approach using such tools as SQL, Python and Excel
• Entrepreneurial mindset and commitment to getting hands dirty at all times.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Hybrid work
• Paid Time Off

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

• Technical interview with the product team: 45-60 minutes
• Assignment (takeaway)
• Final interview with Director of Product: 45-60 minutes

Job Title: State Head

Location: Nigeria
Employment Type: Full-time

About the Role

• As the State Head (Aggregator Network), you are the CEO of the region, responsible for regional performance and individual state under purview.
• You must be self-driven, result oriented and most importantly – An A player. You are primarily responsible for shaping and driving your region’s growth strategy to correctly position it within landscape in Nigeria by working with the Head of Retail Banking in cementing the FairMoney strategy of becoming the largest neobank in Nigeria.

Roles and Responsibilities

• Source for new clients and expand client network in the retail marketplace (Agents and consumers)
• Develop and maintain market dominance by ensuring acquisition, retention and Month on Month growth in acquisition and loan conversion in market segment
• Drive corporate strategy in Schools, Markets, Partnerships with OFIs/Super Agents/ Aggregators and Agricultural value chain
• Sign up and maintain relationship with value chain actors
• Monitor regional performance, staff and consumer behavior and provide market intelligence to the team
• Proper Branding and training of Agents/Consumers and partners
• Comply with rules, regulations and legislation governing the financial services industry
• Motivate, mentor and supervise regional staff for delivery of FairMoney corporate objective
• Consistently deliver monthly OKR
• Any other responsibility as may be assigned by the Head of Retail Banking

Requirements

• A Bachelor’s Degree in any relevant discipline
• 6 – 8 years of experience in the Agency Banking business
• Must have an android phone
• Proven experience managing a high performance sales team
• Ability to motivate a team of Sales Managers for performance
• Extremely flexible, result oriented, hardworking with a strong track record of success
• Ability to self-motivate and manage self
• Good communication and interpersonal skills
• Customer orientation and ability to adapt/respond to different characters.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

• A screening call with the Senior Recruiter :30 minutes
• Technical interview with the Hiring Manager :30 minutes
• An executive interview with Senior Executives.

Job Title: Customer Relationship Management (CRM) Manager

Location: Nigeria (Remote)
Job type: Full-time
Category: Growth

Job Overview

• The CRM Manager will spearhead customer relationship management strategies for a fast-growing digital bank.
• This role is pivotal in driving customer engagement, retention, and lifetime value through personalized, data-driven campaigns and seamless customer experiences.
• The ideal candidate will have a deep understanding of CRM systems, customer segmentation, and the unique dynamics of African markets, particularly in the fintech or banking sector.

Key Responsibilities

• CRM Strategy Development to Design and implement a comprehensive CRM strategy to enhance customer acquisition, retention, and loyalty. to Develop personalized customer journeys based on behavioural and demographic data to drive engagement and conversions.
• Campaign Management to Plan, execute, and optimize multi-channel CRM campaigns (email, SMS, push notifications, in-app messaging) tailored to local market preferences and cultural nuances. to Leverage A/B testing and analytics to improve campaign performance and ROI.
• Customer Segmentation & Personalization to Utilize data analytics to segment customers based on transaction history, preferences, and lifecycle stages. to Deliver hyper-personalized content and offers to enhance customer satisfaction and reduce churn.
• CRM Platform Management to Oversee the implementation, customization, and maintenance of CRM platforms (e.g., Customer.io, Salesforce, HubSpot, or similar). to Integrate CRM systems with other bank platforms (e.g., core banking systems, mobile apps) to ensure a unified customer view.
• Data Analysis & Reporting to Monitor and report on key CRM metrics (e.g., customer retention rate, NPS, CLV, churn rate).
• Provide actionable insights to senior management to inform product development and marketing strategies.
• Compliance & Data Privacy to Ensure all CRM activities comply with local data protection regulations to Safeguard customer data and maintain trust through transparent and ethical practices.
• Cross-Functional Collaboration to Work closely with marketing, product, and technology teams to align CRM initiatives with broader business objectives. to Partner with customer support to address pain points and improve customer satisfaction.
• Market Insights & Localization to Stay informed about local market trends, customer behaviors, and competitive and scopes within an African context. to adapt CRM strategies to reflect linguistic, cultural, and economic differences across the three markets.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Hybrid work
• Paid Time Off

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

• Screening interview with a Senior Recruiter- 30 minutes.
• Technical Assessment
• Technical Interview with the Head of Growth for 45-60 minutes.