Recruitment at FairMoney Microfinance Bank

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Head of Internal Audit

Location: Nigeria
Employment Type: Full Time

Role Overview

• We are looking for Head of Internal Audit to join our team and take responsibility for monitoring and reviewing the effectiveness of FairMoney‘s internal control systems and corporate governance systems with a view to safeguarding the assets of the Company.
• It will be your responsibility to conduct assigned control reviews, audits, and investigation with a view to providing assurance to the Board and Senior Management that controls are in place, adequate and operating effectively to support the Bank in achieving its goals.

Key Responsibilities

• Conduct audits of departments/functional areas in accordance with timelines
• Conduct audit testing of potential risk areas and identify reportable issues
• To conduct any reviews or tasks requested by Management
• Actively participates in the development of Internal Control/Audit policies
• Provide practical recommendations to management to minimize risk resulting from poor internal controls
• Continuous review of policies, processes, and procedures to match up to best practices
• Provide assurance that processes and procedures are complied with to avoid operational losses
• Provide assurance that controls are in place and are effective and adequate and make recommendations where necessary
• Conduct monthly reviews of the management account.
• Track resolution of all audit / control recommendations and ensure compliance within agreed timeline.
• Assist in developing strong Policies and Standard Operating Procedures
• Ensure Policy/Procedure/Regulatory Compliance on transactions or reports initiated by various process owners
• Create and improve homogenous Compliance Culture across all units of the Bank that aligns with the control and business objectives of the Bank
• Institute and enforce aggressive Revenue Assurance and Cost reduction Strategies/Tactics to ensure zero% income leakages
• Actively follow up on all open issues in the Internal Audit Report, Management letter, Regulatory Examiners report on FairMoney.
• Periodic review of system/product changes to ensure requisite approvals are in place.
• Log in all exceptions observed unto the Control Exception tracker
• Conduct spot checks, stock take and other functions as may be assigned from time to time
• Performs miscellaneous job-related duties as assigned by the Board Audit Committee or Management.

Requirements
Qualifications:

• Minimum of a Bachelor’s Degree
• At least 7 years of banking experience in internal audit or similar position
• Master’s degree in accounting, economics or finance preferred.
• Professional Accounting Certification (ICAN, ACCA) is preferred.

Skills & Experience:

• Advanced knowledge of auditing processes/procedures
• Ability to balance detail with departmental goals/objectives
• Ability to coordinate and perform multiple tasks/projects simultaneously, balancing priorities and deliverables.
• Competent interpersonal skills, demonstrating the ability to lead projects and mentor others
• Ability to evaluate business processes, identify risks and evaluate controls.
• Advanced investigative and analytical skills
• Ability to translate business needs and problems into viable and accepted solutions.
• Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines.
• Advanced oral and written communication skills
• Ability to work independently
• Organizational and time management skills
• Ability to share and impart knowledge
• Good interpersonal relationship
• Good project management skills.

Benefits

• Paid Time Off
• Private Health Insurance
• Pension Plan
• Training & Development
• Work From Home.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process:

• A screening call with the Senior Recruiter ~30 minutes
• Technical interview with the hiring manager ~30 minutes.

Job Title: POS Operations Specialist

Location: Nigeria
Employment Type: Full Time

Job Summary

• We are looking for a highly motivated POS Operations Specialist with a strong background in KYC verification, POS operations, and technology-driven

Requirements

• Interested candidates should possess relevant qualifications and experience.
• Experienced in KYC compliance and verification processes.
• Tech-savvy with the ability to quickly adapt to new systems and workflows.
• Detail-oriented and capable of handling high-volume operations efficiently.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process:

• A screening call with the Senior Recruiter ~30 minutes
• Technical interview with the hiring manager ~30 minutes.

Job Title: Customer Relationship Management (CRM) Manager

Location: Nigeria (Remote)
Job type: Full-time
Category: Growth

Job Overview

• The CRM Manager will spearhead customer relationship management strategies for a fast-growing digital bank.
• This role is pivotal in driving customer engagement, retention, and lifetime value through personalized, data-driven campaigns and seamless customer experiences.
• The ideal candidate will have a deep understanding of CRM systems, customer segmentation, and the unique dynamics of African markets, particularly in the fintech or banking sector.

Key Responsibilities

• CRM Strategy Development to Design and implement a comprehensive CRM strategy to enhance customer acquisition, retention, and loyalty. to Develop personalized customer journeys based on behavioural and demographic data to drive engagement and conversions.
• Campaign Management to Plan, execute, and optimize multi-channel CRM campaigns (email, SMS, push notifications, in-app messaging) tailored to local market preferences and cultural nuances. to Leverage A/B testing and analytics to improve campaign performance and ROI.
• Customer Segmentation & Personalization to Utilize data analytics to segment customers based on transaction history, preferences, and lifecycle stages. to Deliver hyper-personalized content and offers to enhance customer satisfaction and reduce churn.
• CRM Platform Management to Oversee the implementation, customization, and maintenance of CRM platforms (e.g., Customer.io, Salesforce, HubSpot, or similar). to Integrate CRM systems with other bank platforms (e.g., core banking systems, mobile apps) to ensure a unified customer view.
• Data Analysis & Reporting to Monitor and report on key CRM metrics (e.g., customer retention rate, NPS, CLV, churn rate).
• Provide actionable insights to senior management to inform product development and marketing strategies.
• Compliance & Data Privacy to Ensure all CRM activities comply with local data protection regulations to Safeguard customer data and maintain trust through transparent and ethical practices.
• Cross-Functional Collaboration to Work closely with marketing, product, and technology teams to align CRM initiatives with broader business objectives. to Partner with customer support to address pain points and improve customer satisfaction.
• Market Insights & Localization to Stay informed about local market trends, customer behaviors, and competitive and scopes within an African context. to adapt CRM strategies to reflect linguistic, cultural, and economic differences across the three markets.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Hybrid work
• Paid Time Off

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

• Screening interview with a Senior Recruiter- 30 minutes.
• Technical Assessment
• Technical Interview with the Head of Growth for 45-60 minutes.

Job Title: Senior Product Manager

Location: Remote

Role Overview

• The Senior Product Manager for our Neobanking division will play a crucial role in devising and implementing strategies for our banking products.
• This position demands an expert understanding of digital banking trends, regulatory environments, and the unique financial needs within the African market.

Key Responsibilities
Product Strategy and Vision:

• Craft a compelling product strategy for the Neobanking division that aligns with Fairmoney’s overarching business goals.
• Scout and prioritize market opportunities to ensure our banking products are competitive and address the needs of a dynamic fintech environment.

Product Roadmap Management:

• Work collaboratively with teams across Engineering, Marketing, UX/UI Design, Data Analytics, and Operations to develop a cohesive and feasible product roadmap.
• Continuously evaluate and adjust the roadmap in response to market shifts, consumer feedback, and strategic priorities.

Customer Insights and Analysis:

• Execute detailed market research and customer analyses to extract insights that inform product decisions and enhance customer engagement and satisfaction.
• Leverage analytics to refine product features and ensure alignment with user expectations and business objectives.

Product Development and Launch:

• Supervise the entire product lifecycle from ideation to market launch, guaranteeing quality, compliance, and alignment with customer expectations.
• Ensure seamless collaboration across functional teams to achieve product delivery within set timelines and budget.

Risk Management and Compliance:

• Coordinate closely with the Compliance and Risk management teams to ensure all banking products comply with legal standards and ethical norms.
• Develop strategies to mitigate risks and secure the interests of both customers and the business.

Performance Tracking and Optimisation:

• Establish and monitor critical performance indicators to measure product success and market penetration.
• Iterate and enhance product offerings based on rigorous analysis and customer feedback.

Team Leadership and Development:

• Lead, mentor, and build capabilities within the product management team to foster a culture of innovation and excellence.
• Define clear team goals, offer consistent feedback, and support career development.

Requirements

• Bachelor’s degree in Business, Finance, Computer Science, or related field; Master’s preferred.
• Extensive experience as a Product Manager within the banking or fintech sectors.
• Comprehensive understanding of digital banking products, including mobile banking, API-driven banking services, and customer engagement tools.
• Strong analytical skills with a proficiency in data analysis tools such as SQL, Python, and Excel.
• Deep familiarity with the Nigerian and broader African fintech landscapes; knowledge of local banking regulations and customer behaviors is highly advantageous.
• Exceptional leadership and communication skills, with a proven ability to manage high-performing teams in a fast-paced environment.
• Innovative and entrepreneurial mindset, with a commitment to hands- on problem-solving and a data-driven approach.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Remote work
• Paid Time Off.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

• HR Screening-30 minutes
• Technical interview with the product team: 45-60 minutes
• Assignment (takeaway)
• Final interview with Director of Product: 45-60 minutes.

Job Title: Head of Business Banking Product

Location: Nigeria

About The Role

• We are seeking an experienced and dynamic Product leader to join our growing POS merchant & agency business in Nigeria.
• As we embark on our transformation journey to become a leading business bank in addition to our core POS services, we need a visionary leader who possesses a deep understanding of fintech, core payment systems, and business banking.
• The ideal candidate will play a crucial role in shaping our product strategy, driving innovation, and delivering exceptional financial services to merchants and businesses across Nigeria and other parts of Africa as we expand

Roles and Responsibilities

• Product Strategy: Develop and execute a comprehensive product strategy that aligns with the company’s vision of becoming a leading business bank. Identify growth opportunities, market trends, and customer needs to enhance our product offerings.
• Fintech Expertise: Leverage fintech knowledge and industry insights to drive product innovation and digital transformation. Identify emerging technologies that can improve our financial services and optimise business processes.
• Business Banking Expansion: Lead the expansion of our product portfolio to include business banking services such as deposits, lending, trade finance, and other financial solutions tailored to meet the needs of small and medium-sized businesses.
• Core Payment Solutions: Oversee the enhancement and maintenance of our core payment systems, including POS terminals, to ensure seamless and secure transactions for our customers.
• Market Research: Conduct market research and competitive analysis to understand customer preferences, identify market gaps, and inform product development decisions.
• Customer-Centric Approach: Champion a customer-centric approach to product development, ensuring that all initiatives are focused on delivering value and an exceptional user experience to our merchant and business customers.
• Cross-Functional Collaboration: Collaborate closely with engineering, design, marketing, and operations teams to deliver new products and features in a timely manner.
• Regulatory Compliance: Stay updated on relevant financial regulations and ensure that our products and services adhere to all compliance requirements.
• Performance Tracking: Define key performance indicators (KPIs) and metrics to track the success of new product launches and overall product performance.
• Team Leadership: Build and lead a high-performing product team, fostering a culture of innovation, collaboration, and continuous improvement.
• Despite all of the above superpowers, you have no chip on the shoulder & are fun to work with.

Preferred background & experience

• Bachelor’s or Master’s degree in Business, Finance, Computer Science, or a related field
• Proven experience 10+ in fintech, product management, and business banking, preferably in the Nigerian or African market or emerging markets
• Strong understanding of core payment systems, financial technologies, and digital banking platforms
• Track record of successfully launching and scaling financial products and services
• Excellent strategic thinking, problem-solving, and decision-making abilities
• Strong leadership skills with the ability to motivate and inspire cross-functional teams
• Exceptional communication and interpersonal skills
• Experience with regulatory compliance in the financial services industry
• Flexibility to adapt to a fast-paced and evolving business environment
• Passion for driving financial inclusion and making a positive impact on businesses and communities

Requirements:

• Bachelor’s degree in Business, Finance, Computer Science, or a related field. A Master’s degree is a plus
• Proven experience as a Product Manager in the lending industry, preferably within the fintech sector
• In-depth knowledge of lending products and services, including consumer and small business lending, credit scoring models, and risk assessment
• Demonstrated experience in developing and launching successful fintech products
• Strong analytical and data-driven decision-making skills
• Familiarity with the Nigerian and African fintech markets and an understanding of local customer preferences and behaviors is a bonus but not essential
• Excellent leadership and communication skills with the ability to collaborate effectively with cross-functional teams
• Experience in managing and motivating high-performing product teams
• Creative problem solver mindset with a data-driven and KPI-oriented approach using such tools as SQL, Python and Excel
• Entrepreneurial mindset and commitment to getting hands dirty at all times

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Remote work
• Paid Time Off.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

• Interview with the Director of Product
• Case Study
• Interview with the CEO

Job Title: Field Collection Specialist

Location: Nigeria
Employment Type: Full Time

Responsibilities
As a Field Collections Specialist (Merchant Lending) at FairMoney, you will be responsible for mainly, but not limited to:

• Engage defaulting customers (agents and merchants) through visitation, telephone, e-mails, and other legal means to demand payments on overdue accounts.
• Maintain daily activity logs of the number of visits, calls, right party contacts, promises to pay, and promises to pay kept.
• Verify information on overdue arrears and follow up with visits and calls.
• Negotiate effective payment plan arrangements & settlements that would prevent the account from rolling forward.
• Tracking of Payments by following up on pending promises.

Requirements

• University degree from any related field.
• 2+ years of experience in consumer loans operation, directly dealing with delinquent clients and other problem-solving situations.
• Microsoft Excel proficiency.
• High self-motivation with strong interpersonal skills.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process:

• A screening call with the member of the Talent Acquisition team for 30 minutes.
• Technical interview with the hiring manager for 30 minutes.

Job Title: Team Manager – Merchant Lending

Location: Nigeria

Job Summary

• The Team Manager will Manage with effectiveness and efficiency a team portfolio of customers with the strict minimum risk acceptance level by selling the different products of the company.
• The Por supervisor remains responsible of the portfolio activities of his/her team from promotion, loan assessment, disbursement collection and complete recovery.
• He/she is also responsible for having a good relationship with FairMoney’s clients and encourage them to buy all the products they are qualified for.

Key Responsibilities
Loan Officer Supervision:

• Manage Team of Portfolio managers play a team leadership role that motivates team members to achieve excellence
• Ensure that individual loan officers on team meet monthly disbursement objectives
• Ensure that individual loan officers on team meet monthly quality targets by maintaining a very strict minimum risk level
• Monitor performance to make sure that every team member is performing to the optimum level and ensure that the policy and procedures are respected
• Conduct pre-disbursement field visits with loan officers on team
• Monitor daily repayment
• Support loan officers with loan recovery, client acquisition
• Approving loans when approval authorities are granted
• Assessing periodically the performance of his/her team member for decision making
• Support the area manager or the state manager in building a good working environment
• Represent the institution towards active and potential partners with dignity and pride

Training:

• Provide regular training for loan officers on team
• Coach and mentor loan officers

Reporting:

• Prepare daily reports on individual loan officer performance
• Other tasks as assigned

Requirements

• HND/Bachelor’s Degree in Sales and Marketing or related fields
• A minimum of 6 years of experience in Loan Sales / Portfolio Management and team management
• Ability to motivate a team of Sales Managers for performance
• Extremely flexible, result-oriented, and hardworking with a strong track record of success
• Ability to self-motivate and manage self
• Good communication and interpersonal skills
• High level of integrity
• Dynamic and motivated and individuals who like to work outdoors
• Target Driven.

Benefits

• Private Health Insurance
• Performance Bonus
• Pension Plan
• Training & Development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note
Recruitment Process:

• A screening call with a member of the recruitment team for 30 minutes
• Technical interview with the hiring manager for 30 to 60 minutes.

Job Title: Senior Product Manager – Lending

Location: Remote

Role Overview

• As a Senior Product Manager for the lending division, you will be a key driver in shaping the strategy and roadmap for our lending products.
• You will be responsible for developing and executing a product vision that aligns with our company’s goals and customer needs.
• This role requires a deep understanding of lending practices, fintech industry trends, and the unique challenges and opportunities present in the African market.

Key Responsibilities
Product Strategy and Vision:

• Develop a clear and compelling product strategy for the lending division that supports Fairmoney’s overall business objectives and aligns with the company’s mission
• Identify and prioritise market opportunities, ensuring that our lending products remain competitive and relevant in the rapidly evolving fintech landscape
• You will be working on the Lending platform that powers all our lending products. You’ll be closely working with the technical team to shape the scalability of the platform, and therefore the business overall

Product Roadmap Management:

• Collaborate with cross-functional teams, including Engineering, Growth, Design, Data Science, Risk and Operations, to create a comprehensive and achievable product roadmap
• Regularly review and refine the roadmap to adapt to market dynamics, customer feedback, and business priorities
• Have the ability to brutally prioritise based on identified and agreed on goals

Customer Insights and Analysis:

• Conduct thorough market research and customer analysis to gain valuable insights into customer behaviour, pain points, and preferences related to lending products
• Utilise data-driven insights to make informed product decisions, enhance user experiences, and drive customer satisfaction

Product Development and Launch:

• Oversee the end-to-end product development process, from concept to launch, ensuring that the lending products meet high standards of quality and compliance
• Collaborate closely with cross-functional teams to deliver products within agreed timelines and budgets

Requirements.

• Bachelor’s degree in Business, Finance, Computer Science, or a related field. A Master’s degree is a plus
• Minimum of 5 years experience as a Product Manager, in the lending industry, preferably within the fintech sector
• In-depth knowledge of lending products and services, including consumer and small business lending, credit scoring models, and risk assessment
• Demonstrated experience in developing and launching successful fintech products
• Strong analytical and data-driven decision-making skills
• Familiarity with the Nigerian and African fintech markets and an understanding of local customer preferences and behaviors is a bonus but not essential
• Excellent leadership and communication skills with the ability to collaborate effectively with cross-functional teams
• Experience in managing and motivating high-performing product teams
• Creative problem solver mindset with a data-driven and KPI-oriented approach
• Entrepreneurial mindset and commitment to getting hands dirty at all times;
• Experience of working on platform products is a plus

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Legal Repossession Manager

Location: Nigeria

Summary

• The Legal Repossession Manager is a multifaceted role responsible for managing and minimizing credit losses by ensuring effective vendor and litigation monitoring, as well as overseeing the efficient management of the Bank’s repossession process and assets.
• Additionally, it involves providing support on legal matters, assisting repossession officers, and managing vendors.

Key Responsibilities

• Evaluate delinquent accounts and recommend effective legal recovery actions or strategies.
• Maintain and update litigation portfolio records, including the release of legal documents.
• Obtain approvals and release original title documents to successful buyers of assets or properties.
• Provide clear guidance to ensure that properties and assets listed for sale are under the Bank’s absolute authority to sell, free of any encumbrances.
• Conduct physical inspections and ensure complete documentation of properties and assets newly proposed for sale prior to upload.
• Review reports from Debt Recovery Agents and provide necessary feedback or responses.
• Oversee effective and efficient repossession and disposal processes, ensuring the availability of secured storage facilities and realizing any attributable security.
• Operate within delegated authority levels, ensuring sufficient mandates to perform daily operations.
• Manage recoveries related to the write-off portfolio.
• Address and resolve customer queries efficiently.

Requirements

• First Degree in Law
• Relevant professional certifications on Risk and Collections is a plus
• Proven experience in field collections, recovery processes, repossessions
• Strong analytical skills with the ability to assess complex risks and develop effective mitigation strategies across multiple risk types
• Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams and interact with stakeholders at all levels.
• Proficiency in data analytics.

Benefits

• Private Health Insurance
• Performance Bonus
• Pension Plan
• Training & Development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

• A screening call with a member of the recruitment team for 30 minutes.
• Technical Interview with key stakeholders
• Final interview with the hiring manager.