Recruitment at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: CX Regulatory Escalation & Resolution Manager

Job Identification: 1618
Location: Nigeria
Job Type: Full Time

Duties & Responsibilities

•  Interpret and implement CBN Consumer Protection Framework, FCCPC regulations, BOFIA provisions, and other applicable directives for proper management of customer’s complaints.
• Track, manage, and respond to regulatory complaints, queries, and sanctions relating to customer experience.
• Ensure timely submission of regulatory reports on complaints and resolution outcomes.
• Conduct periodic compliance reviews of complaint handling processes across all channels.
• Review high-risk, sensitive, or complex customer cases and approve final resolutions.
• Interface with relevant stakeholders – regulators, legal teams, compliance, risk, operations, and business units etc. on complaint resolution.
• Coordinate responses to regulator-initiated investigations or customer petitions.
• Analyze complaint trends to identify recurring issues and systemic failures.
• Recommend and drive corrective actions to prevent recurrence.
• Collaborate with product, operations, digital, and branch teams to improve service design.
• Develop and update complaint management and customer redress policies.
• Work in conjunction with other team lead to train frontline and back-office teams on regulatory complaint handling standards.
• Ensure internal complaints handling processes comply with legal requirements,  industry regulations, bank policies and professional codes.
• Periodically investigate and analyze complaints data to identify unfavorable trends and recommend improvements.
• Respond to customer complaints in a timely and effective manner, via phone, and email with a view to enhancing customer experience
• Provide insights and metrics to stakeholders on global/evolving complaints management trends
• Lead the design, management, and monitoring of complaint handling procedures in compliance with CBN guidelines.
• Analyze root causes of complaints to drive service recovery and prevent recurrence.
• Lead training programs that build staff capacity on customer rights, redress procedures, ethical selling, and regulatory compliance.

Requirements
Education:

• Minimum of Bachelor’s Degree in any discipline

Experience:

• Minimum of 5 years relevant experience
• Experience with customer complaint management or other strategic projects
• Experience with data analytics

Application Closing Date
16th January, 2026..

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: CX Communication Analyst

Job Identification: 1615
Location: Nigeria
Job Type: Full Time

Duties & Responsibilities

• Develop and maintain platforms and processes for crafting messages, scripts, and presentations tailored to senior leadership.
• Translate complex information into clear, engaging reports and presentation content for diverse audiences.
• Coordinate and ensure consistency in CX communications, aligning external messaging with marketing initiatives and disseminating updates regularly.
• Collaborate with stakeholders across multiple functions to align messaging and support CX initiatives and programs.
• Drive customer engagement across all channels, optimizing strategies at every customer touchpoint.
• Organize employee experience sessions through VOE, empowering frontline staff to share feedback, ideas, and suggestions about customer experience.
• Analyze results from voice of customer sessions, synthesizing feedback and suggestions to inform CX strategies.
• Plan and execute CX engagement events and projects bank-wide, such as CX Day, CSW Week, and CX Webinars.
• Support the manager in applying and evolving best-in-class methodologies to accelerate change, reinforce culture, foster champions, and promote transparency.
• Handle additional CX communication and engagement responsibilities as directed by management.

Requirements
Education:

• Minimum of First Degree in related discipline, Higher Degrees/Professional Certification

Experience:

• Minimum 3 years of experience in banking or financial services.
• Experience in Customer Experience and Customer Engagement.

Application Closing Date
16th January, 2026; 08:05 AM..

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head, Customer Lifecyle Management

Job Identification: 1619
Location: Nigeria
Job Type: Full Time

Duties & Responsibilities

• Lead the design, mapping, and implementation of seamless customer journeys across all segments and touchpoints.
• Collaborate with stakeholders, including the CTO and product teams, to embed customer experience requirements into operational processes and digital solutions.
• Monitor and evaluate adherence to defined customer journeys, identifying gaps and opportunities for improvement.
• Oversee the performance and development of the Customer Lifecycle Management team, ensuring alignment with strategic objectives.
• Lead the creation of exceptional user experiences across all CX platforms, products, and customer touchpoints.
• Provide customer insights to support product development and ensure alignment with market needs.
• Champion the creation of intuitive and impactful user experiences across CX platforms, products, and service channels.
• Utilize data and customer behavior analytics to assess and enhance CX and UX across all delivery channels.
• Develop and manage a robust customer lifecycle framework that supports revenue acceleration and long-term customer value.
• Define customer value propositions and support their communication across relevant channels.

Requirements
Education:

• Minimum Education: First Degree in related discipline, Higher Degrees/Professional Certification

Experience:

• Minimum experience:10-years relevant experience in Banking or other relevant Industry.

Application Closing Date
16th January, 2026; 08:05 AM..

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Strategy & Governance Manager

Job Identification: 1622
Location: Nigeria
Job Type: Full Time

Duties & Responsibilities

• Coordinate and manage the end-to-end execution of EMC meetings: agenda preparation, stakeholder engagement, minutes documentation, resolution tracking, and governance reporting.
• Develop and maintain CX strategy documents, frameworks, operating models, charters, policy manuals, and governance protocols across the enterprise.
• Monitor the implementation of strategic CX initiatives and ensure alignment with the Bank’s transformation roadmap and corporate scorecard priorities.
• Work with key stakeholders (Product, Technology, HR, Risk, Channels, Subsidiaries) to ensure that customer-centric design principles are embedded in all change programs, digital transformation efforts, and operational improvements.
• Institutionalize an enterprise-wide CX governance model — including approval processes, escalation pathways, initiative prioritization models, and performance review cadence.
• Manage the CX Office’s internal calendar, operating rhythm, initiative tracker, and reporting timelines in alignment with management expectations and EMC mandates.
• Build and maintain a knowledge management hub for CX frameworks, standards, benchmarks, best practices, and training resources.
• Collaborate with Communications and HR teams to reinforce CX culture adoption bank-wide via training, storytelling, executive sponsorship, and campaign integration.
• Provide strategic support for CX transformation projects and lead cross-functional working groups where required.
• Track and report value realization from CX initiatives in collaboration with the Measurement & Insights team.

Requirements
Education:

• Bachelor’s Degree in Business Administration, Strategy, Social Sciences, or related discipline.
• MBA or Master’s in Strategy, Governance, or Organizational Development preferred.
• Professional certifications in Project Management, Governance, CX (e.g., CCXP), or Change Management are advantageous.

Experience

• Minimum of 5–8 years in strategic planning, governance coordination, customer experience, or transformation management in a financial services or consulting environment.
• Demonstrated experience managing committees, governance cycles, strategic reporting, or project coordination at senior levels.

Application Closing Date
16th January, 2026; 08:05 AM..

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Retention and CX Business Manager

Job Identification: 1620
Location: Nigeria
Job Type: Full Time

Duties & Responsibilities
Retention Program Execution:

• Develop and implement retention frameworks targeting specific customer segments.
• Recommend retention campaigns messages and target customers for campaign execution.
• Build and maintain churn and dormancy reactivation programs with measurable results.
• Operationalize loyalty and rewards initiatives to drive product uptake and engagement.

Customer Insights & Predictive Analytics:

• Develop churn prediction models and customer lifetime value analytics.
• Use behavioral, transactional, and unstructured data (including sentiment analysis) to detect attrition risks.
• Conduct in-depth segmentation to enable hyper-targeted retention campaigns.
• Convert analytics into actionable recommendations for relationship managers, marketing, and product teams.

Lifecycle Management & Campaign Execution:

• Implement win-back strategies for dormant and inactive customers.
• Coordinate retention campaigns across branch, digital, call center, and relationship management channels.

Stakeholder Collaboration & Cross-Functional Alignment:

• Partner with Product, Marketing, Service Quality, and Data teams to deliver customer-focused retention programs.
• Support frontline staff with actionable insights and engagement recommendations.
• Align retention activities with customer experience improvements and product launches.

Market Intelligence & Competitive Positioning:

• Monitor competitor retention activities and industry trends.
• Maintain segment-level retention dashboards and market share analysis.

Performance Tracking & Continuous Improvement:

• Define and monitor KPIs such as churn rate, NPS uplift, campaign ROI, and share of wallet growth.
• Review retention initiatives quarterly, applying lessons learned for continuous improvement.
• Ensure compliance with data privacy, regulations, and internal policies in all retention efforts.
• Monitor and evaluate retention initiative results on a monthly and quarterly basis.
• Refine targeting, messaging, and campaign structures based on performance trends.
• Ensure all activities meet compliance, data privacy, and internal policy standards.

Requirements
Education:

• Minimum Education: First degree in related discipline

Experience:

• Minimum of 5 years’ relevant experience
• Experience with relationship management, e-business products and processes and sales

Application Closing Date
16th January, 2026; 08:05 AM..

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business (BM) & Relationship Manager – Commercial Banking South

Job Identification: 1629
Locations: Asaba and Warri – Delta
Job Schedule Full time

Duties & Responsibilities

• Book quality assets and ensure effective portfolio monitoring for early detection of defaults.
• Work closely with the Business Manager in the execution of the team’s functions and activities.
• Champion the drive for deposit mobilization and trade transaction
• Provide the best customer service available in the industry.
• Develop and maintain relationship with clients by providing professional and specialized financial solutions in all areas.
• Assist in Transaction Memos and provide relationship background and financial information support, as necessary.
• Provide support in the structuring of credits in line with business potentials.
• Manage and deepen relationships with existing and prospective customers.
• Win new accounts and resuscitate dormant relationships.
• Market the bank’s products to meet customer needs.
• Initiate development of products required to meet customer needs.

Educational Qualification

• Minimum Education: First Degree or its equivalent in any discipline preferably business-related.
• Higher Degrees and relevant Professional Certificate will be an added advantage.

Experience:

• Minimum experience – 3 years relevant banking (marketing and credit) experience

Knowledge:

• Good Knowledge of the business environment
• Credit/Risk Management
• Banking structure, policies, and procedures
• Customer Service
• Strategic Business Planning

Skill/Competencies:

• Negotiation skills
• Strong networking and relationship
• Management skills
• Reasoning and analytical skills
• Deal structuring skills
• Strong credit and marketing skills
• Excellent people management skills
• IT and Computer appreciation
• Communications skills (written and oral)
• Portfolio Management
• Credit Assessment and Structuring
• Marketing/ Sales
• Business/ Product Development
• Customer Relationship Management
• Budget Planning & Control
• Financial Analysis Business
• Operational Strategy

Application Closing Date
21st January, 2026; 19:00

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only Shortlisted Applicants will be contacted.

Job Title: Business (BM) & Relationship Manager – Commercial Banking North

Job Identification: 1633
Locations: Kogi, Keffi – Nasarawa, and Suleja  – Niger
Job Schedule Full time

Duties & Responsibilities

• Book quality assets and ensure effective portfolio monitoring for early detection of defaults.
• Work closely with the Business Manager in the execution of the team’s functions and activities.
• Champion the drive for deposit mobilization and trade transaction
• Provide the best customer service available in the industry.
• Develop and maintain relationship with clients by providing professional and specialized financial solutions in all areas.
• Assist in Transaction Memos and provide relationship background and financial information support, as necessary.
• Provide support in the structuring of credits in line with business potentials.
• Manage and deepen relationships with existing and prospective customers.
• Win new accounts and resuscitate dormant relationships.
• Market the bank’s products to meet customer needs.
• Initiate development of products required to meet customer needs.

Educational Qualification

• Minimum Education: First Degree or its equivalent in any discipline preferably business-related.
• Higher Degrees and relevant Professional Certificate will be an added advantage.

Experience:

• Minimum experience – 3 years relevant banking (marketing and credit) experience

Knowledge:

• Good Knowledge of the business environment
• Credit/Risk Management
• Banking structure, policies, and procedures
• Customer Service
• Strategic Business Planning

Skill/Competencies:

• Negotiation skills
• Strong networking and relationship
• Management skills
• Reasoning and analytical skills
• Deal structuring skills
• Strong credit and marketing skills
• Excellent people management skills
• IT and Computer appreciation
• Communications skills (written and oral)
• Portfolio Management
• Credit Assessment and Structuring
• Marketing/ Sales
• Business/ Product Development
• Customer Relationship Management
• Budget Planning & Control
• Financial Analysis Business
• Operational Strategy

Application Closing Date
21st January, 2026; 19:00

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only Shortlisted Applicants will be contacted.

Job Title: Business (BM) & Relationship Manager – Commercial Banking North

Job Identification: 1632
Locations: Sokoto / Kebbi, Dawanau – Kano, and Zaria – Kaduna
Job Schedule Full time

Duties & Responsibilities

• Book quality assets and ensure effective portfolio monitoring for early detection of defaults.
• Work closely with the Business Manager in the execution of the team’s functions and activities.
• Champion the drive for deposit mobilization and trade transaction
• Provide the best customer service available in the industry.
• Develop and maintain relationship with clients by providing professional and specialized financial solutions in all areas.
• Assist in Transaction Memos and provide relationship background and financial information support, as necessary.
• Provide support in the structuring of credits in line with business potentials.
• Manage and deepen relationships with existing and prospective customers.
• Win new accounts and resuscitate dormant relationships.
• Market the bank’s products to meet customer needs.
• Initiate development of products required to meet customer needs.

Educational Qualification

• Minimum Education: First Degree or its equivalent in any discipline preferably business-related.
• Higher Degrees and relevant Professional Certificate will be an added advantage.

Experience:

• Minimum experience – 3 years relevant banking (marketing and credit) experience

Knowledge:

• Good Knowledge of the business environment
• Credit/Risk Management
• Banking structure, policies, and procedures
• Customer Service
• Strategic Business Planning

Skill/Competencies:

• Negotiation skills
• Strong networking and relationship
• Management skills
• Reasoning and analytical skills
• Deal structuring skills
• Strong credit and marketing skills
• Excellent people management skills
• IT and Computer appreciation
• Communications skills (written and oral)
• Portfolio Management
• Credit Assessment and Structuring
• Marketing/ Sales
• Business/ Product Development
• Customer Relationship Management
• Budget Planning & Control
• Financial Analysis Business
• Operational Strategy

Application Closing Date
21st January, 2026; 19:00

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only Shortlisted Applicants will be contacted.

Job Title: Team Lead, FirstMobile / Lit Super App & FirstMonie Wallet

Job Identification: 1639
Location: Lagos
Job Schedule Full time

Required Qualifications & Experience

• A bachelor’s or master’s degree in business, Computer Science, Engineering, or a related field. An MBA is a significant advantage.
• A minimum of 7 years of extensive experience in digital product management, with a clear focus on building, launching, and scaling high-growth mobile applications or super apps within the technology and financial services sectors.
• Proven, inspirational leadership experience with a track record of building and managing high-performing product teams that have successfully delivered market-leading consumer-facing digital products.

Application Closing Date
21st January, 2026; 19:00

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Development Lead, eCommerce & Retail

Job Identification: 1638
Location: Lagos
Job Schedule Full time

Required Qualifications & Experience

• A bachelor’s or master’s degree in Business, Marketing, or a related discipline.
• A minimum of 8 years of progressive experience in business development, strategic partnerships, or B2B sales, preferably with an exceptional record of achievement within a tech, platform, or SaaS company.
• An extensive and proven track record of successfully leading high-stakes negotiations on complex commercial agreements and managing relationships with C-level stakeholders.
• Demonstrated, inspirational experience in leading and scaling a high-performing sales or business development team.
• Mastery of business modelling and financial forecasting, with an entrepreneurial mindset and experience building a marketplace or platform business from an early stage.

Application Closing Date
21st January, 2026; 19:00

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only Shortlisted Applicants will be contacted.

Job Title: Business Manager – Public Sector Directorate

Job Identification: 1637
Location: Ekiti
Job Schedule Full time

Duties and Responsibilitie

• Provide visionary leadership and strategic direction to the team, ensuring the achievement of business targets including deposit growth, risk asset creation, fee income generation, and value-chain growth, while fostering a high-performance culture.
• Identify and pursue new business opportunities within the public sector to expand the bank’s market share.
• Develop and implement strategic plans to penetrate new markets and enhance existing relationships.
• Monitor market trends and competitor activities to inform business strategies and decisions.
• Build and maintain strong relationships with key stakeholders across key public sector segments, including but not limited to Accountant General, Commissioners of Finance, Heads of MDAs, and other government owned entities.
• Lead the relationship team in serving public sector customers, to ensure consistent service excellence, stakeholder satisfaction, and seamless customer engagements.
• Coordinate with internal departments to deliver financial solutions to customers within the approved TAT.
• Lead the preparation and management of the team’s budget, including scorecard metrics, marketing spend,and CAPEX requirements, and ensure effective KPI tracking.
• Ensure full regulatory compliance and maintain strong credit quality and monitoring, with zero non-performing loans.
• Identify potential risks in customer transactions and desk activities, and proactively develop mitigation strategies.
• Motivate, coach, and develop team members through performance review, skill development, and consistent feedback to enhance productivity and morale.
• Perform all other duties as may be assigned or delegated by the Group Head.
• Oversee the Team activities to ensure compliance with regulatory requirements and internal policies.
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.

Educational Qualification

• Candidates should possess a First Degree;
• Postgraduate or Masters’ degrees and professional qualifications are preferred but not mandatory;
• Relevant certifications that demonstrate a strong understanding of the Nigerian public sector landscape, including government structures, and public finance, are an added advantage.

Experience:

• Minimum experience – 10 years relevant banking (marketing/business development) experience, with significant exposure to Public Sector customers and key stakeholders.

Application Closing Date
21st January, 2026; 19:00

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only Shortlisted Applicants will be contacted.

Job Title: Relationship Manager – Commercial Banking South

Job Identification: 1625
Locations: Apapa, Agbara, Festac and Trade fair – Lagos
Job Schedule Full time

Duties & Responsibilities

• Book quality assets and ensure effective portfolio monitoring for early detection of defaults.
• Work closely with the Business Manager in the execution of the team’s functions and activities.
• Champion the drive for deposit mobilization and trade transaction
• Provide the best customer service available in the industry.
• Develop and maintain relationship with clients by providing professional and specialized financial solutions in all areas.
• Assist in Transaction Memos and provide relationship background and financial information support, as necessary.
• Provide support in the structuring of credits in line with business potentials.
• Manage and deepen relationships with existing and prospective customers.
• Win new accounts and resuscitate dormant relationships.
• Market the bank’s products to meet customer needs.
• Initiate development of products required to meet customer needs.

Educational Qualifications

• Minimum Education: First Degree or its equivalent in any discipline, preferably business-related.
• Higher Degrees and a relevant Professional Certificate will be an added advantage.

Experience:

• Minimum experience – 3 years relevant banking (marketing and credit) experience

Knowledge:

• Good Knowledge of the business environment
• Credit/Risk Management
• Banking structure, policies, and procedures
• Customer Service
• Strategic Business Planning

Skill/Competencies:

• Negotiation skills
• Strong networking and relationship
• Management skills
• Reasoning and analytical skills
• Deal structuring skills
• Strong credit and marketing skills
• Excellent people management skills
• IT and Computer Appreciation
• Communication skills (written and oral)
• Portfolio Management
• Credit Assessment and Structuring
• Marketing/ Sales
• Business/ Product Development
• Customer Relationship Management
• Budget Planning & Control
• Financial Analysis Business
• Operational Strategy

Application Closing Date
21st January, 2026; 19:00.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only Shortlisted Applicants will be contacted.

Job Title: Relationship Manager – Commercial Banking South

Job Identification: 1631
Location: Agodi, Ibadan – Oyo
Job Schedule Full time

Duties & Responsibilities

• Book quality assets and ensure effective portfolio monitoring for early detection of defaults.
• Work closely with the Business Manager in the execution of the team’s functions and activities.
• Champion the drive for deposit mobilization and trade transaction
• Provide the best customer service available in the industry.
• Develop and maintain relationship with clients by providing professional and specialized financial solutions in all areas.
• Assist in Transaction Memos and provide relationship background and financial information support, as necessary.
• Provide support in the structuring of credits in line with business potentials.
• Manage and deepen relationships with existing and prospective customers.
• Win new accounts and resuscitate dormant relationships.
• Market the bank’s products to meet customer needs.
• Initiate development of products required to meet customer needs.

Educational Qualification

• Minimum Education: First Degree or its equivalent in any discipline preferably business-related.
• Higher Degrees and relevant Professional Certificate will be an added advantage.

Experience:

• Minimum experience – 3 years relevant banking (marketing and credit) experience

Knowledge

• Good Knowledge of the business environment
• Credit/Risk Management
• Banking structure, policies, and procedures
• Customer Service
• Strategic Business Planning

Skill/Competencies:

• Negotiation skills
• Strong networking and relationship
• Management skills
• Reasoning and analytical skills
• Deal structuring skills
• Strong credit and marketing skills
• Excellent people management skills
• IT and Computer appreciation
• Communications skills (written and oral)
• Portfolio Management
• Credit Assessment and Structuring
• Marketing/ Sales
• Business/ Product Development
• Customer Relationship Management
• Budget Planning & Control
• Financial Analysis Business
• Operational Strategy

Application Closing Date
21st January, 2026; 19:00

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only Shortlisted Applicants will be contacted.

Job Title: Relationship Manager – Commercial Banking South

Job Identification: 1630
Locations: Port Harcourt – Rivers and Uyo – Akwa Ibom
Job Schedule: Full time

Duties & Responsibilities

• Book quality assets and ensure effective portfolio monitoring for early detection of defaults.
• Work closely with the Business Manager in the execution of the team’s functions and activities.
• Champion the drive for deposit mobilization and trade transaction
• Provide the best customer service available in the industry.
• Develop and maintain relationship with clients by providing professional and specialized financial solutions in all areas.
• Assist in Transaction Memos and provide relationship background and financial information support, as necessary.
• Provide support in the structuring of credits in line with business potentials.
• Manage and deepen relationships with existing and prospective customers.
• Win new accounts and resuscitate dormant relationships.
• Market the bank’s products to meet customer needs.
• Initiate development of products required to meet customer needs.

Educational Qualification

• Minimum Education: First Degree or its equivalent in any discipline preferably business-related.
• Higher Degrees and relevant Professional Certificate will be an added advantage.

Experience:

• Minimum experience – 3 years relevant banking (marketing and credit) experience

Knowledge:

• Good Knowledge of the business environment
• Credit/Risk Management
• Banking structure, policies, and procedures
• Customer Service
• Strategic Business Planning

Skill/Competencies:

• Negotiation skills
• Strong networking and relationship
• Management skills
• Reasoning and analytical skills
• Deal structuring skills
• Strong credit and marketing skills
• Excellent people management skills
• IT and Computer appreciation
• Communications skills (written and oral)
• Portfolio Management
• Credit Assessment and Structuring
• Marketing/ Sales
• Business/ Product Development
• Customer Relationship Management
• Budget Planning & Control
• Financial Analysis Business
• Operational Strategy.

Application Closing Date
21st January, 2026; 19:00.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only Shortlisted Applicants will be contacted.

Job Title: Relationship Manager – Commercial Banking South

Job Identification: 1628
Locations: Aba and Umuahia – Abia
Job Schedule Full time

Duties & Responsibilities

• Book quality assets and ensure effective portfolio monitoring for early detection of defaults.
• Work closely with the Business Manager in the execution of the team’s functions and activities.
• Champion the drive for deposit mobilization and trade transaction
• Provide the best customer service available in the industry.
• Develop and maintain relationship with clients by providing professional and specialized financial solutions in all areas.
• Assist in Transaction Memos and provide relationship background and financial information support, as necessary.
• Provide support in the structuring of credits in line with business potentials.
• Manage and deepen relationships with existing and prospective customers.
• Win new accounts and resuscitate dormant relationships.
• Market the bank’s products to meet customer needs.
• Initiate development of products required to meet customer needs.

Educational Qualification

• Minimum Education: First Degree or its equivalent in any discipline preferably business-related.
• Higher Degrees and relevant Professional Certificate will be an added advantage.

Experience:

• Minimum experience – 3 years relevant banking (marketing and credit) experience

Knowledge:

• Good Knowledge of the business environment
• Credit/Risk Management
• Banking structure, policies, and procedures
• Customer Service
• Strategic Business Planning

Skill/Competencies:

• Negotiation skills
• Strong networking and relationship
• Management skills
• Reasoning and analytical skills
• Deal structuring skills
• Strong credit and marketing skills
• Excellent people management skills
• IT and Computer appreciation
• Communications skills (written and oral)
• Portfolio Management
• Credit Assessment and Structuring
• Marketing/ Sales
• Business/ Product Development
• Customer Relationship Management
• Budget Planning & Control
• Financial Analysis Business
• Operational Strategy

Application Closing Date
21st January, 2026; 19:00.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only Shortlisted Applicants will be contacted.

Job Title: Relationship Manager – Commercial Banking South

Job Identification: 1628
Locations: Aba and Umuahia – Abia
Job Schedule Full time

Duties & Responsibilities

• Book quality assets and ensure effective portfolio monitoring for early detection of defaults.
• Work closely with the Business Manager in the execution of the team’s functions and activities.
• Champion the drive for deposit mobilization and trade transaction
• Provide the best customer service available in the industry.
• Develop and maintain relationship with clients by providing professional and specialized financial solutions in all areas.
• Assist in Transaction Memos and provide relationship background and financial information support, as necessary.
• Provide support in the structuring of credits in line with business potentials.
• Manage and deepen relationships with existing and prospective customers.
• Win new accounts and resuscitate dormant relationships.
• Market the bank’s products to meet customer needs.
• Initiate development of products required to meet customer needs.

Educational Qualification

• Minimum Education: First Degree or its equivalent in any discipline preferably business-related.
• Higher Degrees and relevant Professional Certificate will be an added advantage.

Experience:

• Minimum experience – 3 years relevant banking (marketing and credit) experience

Knowledge:

• Good Knowledge of the business environment
• Credit/Risk Management
• Banking structure, policies, and procedures
• Customer Service
• Strategic Business Planning

Skill/Competencies:

• Negotiation skills
• Strong networking and relationship
• Management skills
• Reasoning and analytical skills
• Deal structuring skills
• Strong credit and marketing skills
• Excellent people management skills
• IT and Computer appreciation
• Communications skills (written and oral)
• Portfolio Management
• Credit Assessment and Structuring
• Marketing/ Sales
• Business/ Product Development
• Customer Relationship Management
• Budget Planning & Control
• Financial Analysis Business
• Operational Strategy

Application Closing Date
21st January, 2026; 19:00.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only Shortlisted Applicants will be contacted.

Job Title: Relationship Manager – Commercial Banking South

Job Identification: 1627
Locations: Enugu and Onitsha – Anambra
Job Schedule: Full time

Duties & Responsibilities

• Book quality assets and ensure effective portfolio monitoring for early detection of defaults.
• Work closely with the Business Manager in the execution of the team’s functions and activities.
• Champion the drive for deposit mobilization and trade transaction
• Provide the best customer service available in the industry.
• Develop and maintain relationship with clients by providing professional and specialized financial solutions in all areas.
• Assist in Transaction Memos and provide relationship background and financial information support, as necessary.
• Provide support in the structuring of credits in line with business potentials.
• Manage and deepen relationships with existing and prospective customers.
• Win new accounts and resuscitate dormant relationships.
• Market the bank’s products to meet customer needs.
• Initiate development of products required to meet customer needs.

Educational Qualification

• Minimum Education: First Degree or its equivalent in any discipline preferably business-related.
• Higher Degrees and relevant Professional Certificate will be an added advantage.

Experience:

• Minimum experience – 3 years relevant banking (marketing and credit) experience

Knowledge:

• Good Knowledge of the business environment
• Credit/Risk Management
• Banking structure, policies, and procedures
• Customer Service
• Strategic Business Planning

Skill/Competencies:

• Negotiation skills
• Strong networking and relationship
• Management skills
• Reasoning and analytical skills
• Deal structuring skills
• Strong credit and marketing skills
• Excellent people management skills
• IT and Computer appreciation
• Communications skills (written and oral)
• Portfolio Management
• Credit Assessment and Structuring
• Marketing/ Sales
• Business/ Product Development
• Customer Relationship Management
• Budget Planning & Control
• Financial Analysis Business
• Operational Strategy

Application Closing Date
21st January, 2026; 19:00.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only Shortlisted Applicants will be contacted.

Job Title: Relationship Manager – Commercial Banking South

Job Identification: 1626
Locations: Ikeja GRA, Magodo, Yaba, Alausa and Ibafo – Lagos
Job Schedule: Full-time

Duties & Responsibilities

• Book quality assets and ensure effective portfolio monitoring for early detection of defaults.
• Work closely with the Business Manager in the execution of the team’s functions and activities.
• Champion the drive for deposit mobilization and trade transaction
• Provide the best customer service available in the industry.
• Develop and maintain relationship with clients by providing professional and specialized financial solutions in all areas.
• Assist in Transaction Memos and provide relationship background and financial information support, as necessary.
• Provide support in the structuring of credits in line with business potentials.
• Manage and deepen relationships with existing and prospective customers.
• Win new accounts and resuscitate dormant relationships.
• Market the bank’s products to meet customer needs.
• Initiate development of products required to meet customer needs.

Educational Qualification

• Minimum Education: First Degree or its equivalent in any discipline preferably business-related.
• Higher Degrees and relevant Professional Certificate will be an added advantage.

Experience

• Minimum experience – 3 years relevant banking (marketing and credit) experience

Knowledge:

• Good Knowledge of the business environment
• Credit/Risk Management
• Banking structure, policies, and procedures
• Customer Service
• Strategic Business Planning

Skill/Competencies:

• Negotiation skills
• Strong networking and relationship
• Management skills
• Reasoning and analytical skills
• Deal structuring skills
• Strong credit and marketing skills
• Excellent people management skills
• IT and Computer appreciation
• Communications skills (written and oral)
• Portfolio Management
• Credit Assessment and Structuring
• Marketing/ Sales
• Business/ Product Development
• Customer Relationship Management
• Budget Planning & Control
• Financial Analysis Business
• Operational Strategy

Application Closing Date
21st January, 2026; 19:00.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only Shortlisted Applicants will be contacted.