Recruitment at Flutterwave

Recruitment at Flutterwave

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.

We are recruiting to fill the position below:

Job Title: Senior Associate, Settlement

Location: Nigeria
Employment Type: Full Time
Department: Global Operation

The Role

• Flutterwave is seeking a stellar Senior Associate, Settlement to join our Global Operations team.
• This role is pivotal in ensuring the smooth processing of settlements and managing chargeback disputes effectively.
• This individual will play a crucial role in ensuring accurate and timely settlement of transactions effectively.

Responsibilities
Merchant Settlements:

• Oversee daily, weekly, and monthly merchant settlements and reconciliation processes.
• Review and approve transaction details from merchants, ensuring accuracy and compliance with internal policies and procedures.
• Manage multiple merchant settlements and transaction details on a daily basis

Chargeback Management:

• Develop and maintain a comprehensive understanding of chargeback regulations and procedures across different payment networks and regions.
• Investigate and respond to chargeback disputes in a timely manner, ensuring compliance with relevant regulations and maximizing the chances of successful resolution.
• Implement strategies to minimize chargeback rates and fraud risk, including monitoring transaction patterns and identifying potential fraudulent activities.

Stakeholder Communication:

• Serve as the primary point of contact for internal stakeholders, including customer support, sales, and product teams, regarding settlement related inquiries.
• Collaborate with external partners, including banks, payment networks, and regulatory bodies, to address settlement issues effectively and ensure compliance with industry standards.

Risk Management and Compliance:

•  Establish and enforce strong risk and operational controls to mitigate fraud and ensure compliance with regulatory requirements
• Track and maintain fraud incident reports and related analyses.

Reporting and Analysis:

• Generate regular reports on settlement processing metrics,  merchant settlement activities, chargeback statistics, and refund trends., providing insights to inform strategic decision-making.
• Analyze data to identify trends, patterns, and areas for improvement, and make strategic recommendations to optimize performance
•  Report on fraudulent vs. service-related chargebacks, refunds, actions taken, and results obtained.

Process Improvement:

• Lead initiatives to streamline settlement and chargeback processes, enhance efficiency, and optimize resource allocation.
• Identify opportunities for automation, innovation, and technology enhancements to improve operational effectiveness.

Required Competency and Skillset to be a Waver

• Bachelor’s Degree in Business Administration, Finance, or a related field; advanced degree preferred.
• Minimum of 5 years of experience in settlements, chargeback processing within the payments industry.
• In-depth knowledge of payment processing systems, settlement procedures, and chargeback regulations.
• Strong analytical skills with the ability to interpret complex data and derive actionable insights.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with internal and external stakeholders.
• Proven leadership experience with the ability to motivate and inspire a team to achieve exceptional results.
• Detail-oriented and highly organized, with a commitment to accuracy and efficiency.
• Proficiency in relevant software and tools, such as payment processing platforms, CRM systems, and Microsoft Office suite (Strong Excel skills, ability to handle large amounts of data and to compile detailed report).
• Client engagement experience
• Ability to work as part of a team and manage projects.

You’ll love this job if you:

• Have an intellectual curiosity about payments and technology
• Have high aptitude to quickly understand customer use cases and requirements
• Have the ability to drive cross-functional teams from ideation to solution
• Have the ability to manage proactive and reactive tasks effectively
• Are self-driven, self-starter, extremely passionate, goal-getter and passionate about process improvements
• Are comfortable managing relationships within every aspect of the organisation from senior executives to engineers.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title:  Senior Associate, Strategy and Business Operations – Risk

Location: Nigeria
Job Type: Full-time

Job Description

• Flutterwave is seeking a highly skilled and motivated individual to join our team as an Senior Associate, Strategy and Business Operations – Risk.
• The Successful candidate will play a critical role in supporting risk management initiatives across various projects within the organization.
• The ideal candidate should have a strong background in Internal Consulting, project management methodologies, risk management practices, and experience working in the fintech or financial services industry.

Responsibilities

• Support strategic planning process for the Risk and Compliance organization
• Collaborate with project managers and cross-functional teams to develop and maintain comprehensive project plans for key initiatives across the Risk and Compliance organization.
• Monitor project progress, ensuring alignment with goals, timelines, and budgets.
• Identify and address project challenges and obstacles, providing solutions to keep projects on track.
• Assist in coordinating with internal stakeholders and external partners to ensure compliance with regulatory requirements and objectives are met.
• Prepare and present risk reports and dashboards to communicate key findings, trends, and recommendations to stakeholders and senior leadership.
• Develop and maintain project documentation, including project charters, plans, and status reports.
• Facilitate communication between team members and stakeholders, ensuring that project information is effectively shared and understood.
• Drive continuous improvement by evaluating project outcomes and incorporating lessons learned into future projects.
• Lead client workshops, presentations, and training sessions to support project goals and ensure stakeholder alignment
• Continuously evaluate and enhance risk management processes, tools, and frameworks to improve efficiency and effectiveness.

Requirements

• Bachelor’s degree in Business, Risk Management, Finance or a related field; Master’s degree or Professional Certifications are a plus.
• Proven 4+ years of experience in project management, consulting, or related roles within the fintech or financial services industry.
• Understanding of risk management principles, methodologies, and regulatory requirements is strongly preferred
• Excellent analytical, problem-solving, and decision-making skills, with the ability to translate strategic objectives into practical project plans.
• Exceptional communication and interpersonal skills, with the ability to build trusted relationships with clients and internal stakeholders.
• Demonstrated leadership capabilities, with experience in leading cross-functional teams and driving results in a fast-paced, dynamic environment.
• Professional certifications in project management (e.g., PMP, Prince2) are highly desirable.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Associate, Treasury Assurance

Location: Nigeria
Employment type: Full Time
Department: Global Operation

The Role

• We are seeking a highly skilled and motivated Associate to join our Treasury Assurance team at Flutterwave.
• The ideal candidate will play a crucial role in ensuring the accuracy, efficiency, and compliance of our treasury operations and have a strong background in treasury management, risk assessment, and financial analysis.

Responsibilities
Include but are not limited to:
Treasury Operations Oversight:

• Manage day-to-day treasury operations, including cash management, liquidity forecasting, and fund disbursement processes.
• Implement and maintain treasury policies and procedures to ensure compliance with internal controls and regulatory requirements.

Financial Analysis:

• Conduct thorough financial analysis to identify potential risks and opportunities in treasury activities.
• Develop and maintain financial models to support decision-making processes related to liquidity management and investment strategies.

Risk Management:

• Identify, assess, and mitigate risks associated with treasury operations.
• Monitor market trends and provide recommendations to optimize the company’s risk exposure.

Compliance and Reporting:

• Ensure compliance with local and international regulations related to treasury operations.
• Prepare accurate and timely reports for internal and external stakeholders.

Collaboration:

• Collaborate with cross-functional teams, including finance, accounting, and legal, to ensure alignment of treasury activities with overall business objectives.
• Build strong relationships with financial institutions and other partners.

Required Competency and Skillset to be a Waver

• Bachelor’s Degree in Finance, Accounting, or a related field (Master’s degree or professional certifications (e.g., CTP, CFA) is a plus)
• Minimum of 3 years working experience in treasury management, financial analysis, or a related field.
• Strong understanding of financial markets, risk management, and compliance requirements.
• Proficiency in financial modeling and analysis tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-pace.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online