Recruitment at Food Concepts

Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionize the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders.

Since launching in 2004, Chicken Republic (Subsidiary of Food concepts) has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009).

We are recruiting to fill the position below:

Job Title: Business Development Franchise Associate

Requisition ID: 2003
Location: Nigeria
Grade: 3
Employment Type: Full-time
Department: Business Development
Reports to (Title): Franchise Manager
Direct Report: Officer Intern

Job Purpose

• To perform responsibilities such as training new franchisees, providing operational support, ensuring adherence to brand standards, and possibly assisting with marketing or financial management related to franchise operations.
• These roles are crucial for maintaining consistency and quality across franchise locations.

Core Responsibilities and Key Result Areas

• Guide new franchisees through the complete store opening process, from pre-opening setup to grand launch, ensuring all brand, safety, and operational requirements are met.
• Deliver standardized QSR training to franchisees and their teams on food safety, service protocols, POS systems, inventory management, and crew scheduling.
• Conduct regular on-site visits to evaluate store operations, including food quality, speed of service, cleanliness, staff execution, and customer experience.
• Monitor and enforce strict adherence to brand standards across all franchise locations through scheduled and unannounced audits.
• Provide hands-on coaching and performance feedback to franchisees and store managers to improve daily operations and team effectiveness.
• Analyse key performance indicators (e.g., labor cost, food cost, waste, customer satisfaction, sales trends) and support underperforming units with actionable improvement plans.
• Serve as the primary point of contact between assigned franchisees and corporate departments (Marketing, Supply Chain, HR, IT, Training).
• Provide support to operational challenges such as staffing shortages, equipment issues, or supply delays and connect franchisees with appropriate internal resources for resolution.
• Support franchisees in planning and executing approved local marketing initiatives, community events, and digital promotions while maintaining brand consistency.
• Deliver refresher and update training on new menu items, technology platforms and service enhancements as they are rolled out.
• Identify skill gaps among franchisee teams and recommend or facilitate additional training, resources, or peer-learning opportunities.
• Gather and relay frontline feedback from franchisees on market conditions, customer preferences, competitor activity, and system pain points to inform corporate strategy.
• Assist high-performing franchisees with renewal applications, store remodels, or multi-unit expansion by showcasing performance data and reinforcing brand partnership value.
• Respond promptly to urgent issues including health inspections, customer complaints, or PR concerns and coordinate cross-functional support to protect brand reputation and business continuity.

Key Performance Indicators

• Number of new franchisees onboarded.
• Number of franchise units opened.
• Number of franchisees supported through remodels, relocations, or technology upgrades.
• Number of strategic partnership engagement initiated for expansion etc
• Brand Compliance.

Job Specifications
Educational Requirements:

• A minimum of a university degree in Business Administration or related field is required.

Professional Requirements:

• Possession of any relevant professional qualification is essential.

Experience Requirements:

• Minimum of 2 – 4 years’ experience in a similar role is required.

Knowledge Requirements:

• Understanding franchising principle, add knowledge of franchise life cycle,
• Knowledge of franchise prospecting,
• Ability to evaluate business proposal.
• Financial viability of potential franchisees
• Operational Compliance.

Decision Expectations

• The job holder is expected to make informed recommendation on franchise recruitment, market expansion, operational support and compliance decision to drive growth and uphold brand standards).

Working Conditions:

• Jobholder typically works 5 days per week, as production operations compliments store operation and may involve long hours especially when production deadlines must be met.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Shift Quality Inspector

Requisition ID: 2000
Location: Nigeria
Grade: 2
Employment Type: Full-time
Department: Shared Services Department
Reports to (Title): Quality Assurance Manager
Direct Report: QHSE Operatives, QHSE Interns

Job Purpose

• To maintain quality standards by ensuring conformity to standard operating procedures, GHP and cGMP and assessing in-process production, finished products and recording the results.

Core Responsibilities and Key Result Areas
Quality Control:

• Maintain Shift continuity and control the shift quality/EHS function until when the RELIVER or DESIGNATE resumes duty
• Ensure discipline in the department, example: wearing uniform, wearing badges, using of proper tools, and to ensure that all safety requirements are met.
• Ensure effective co-ordination with all the sections within the department, for effective service to other departments/divisions/units
• Ensure good housekeeping and cleanliness in the area of control at all time
• Adhere to all the safety and environment regulations within and around the production area
• Ensure calibration of all the measuring and weighing equipment under direct control of the supply chain division are carried out regularly
• Ensure and maintain all operations, and assigned technical documents
• Always ensure strict conformity to cGMP and GHP
• Develop a measurable standard for assigned materials and processes
• Ensure conformity of all raw materials and packaging materials to specification before usage at the production shop floor
• Ensure strict compliance to FC process standards, such as Operation Alert, SIC (Short Interval Control), and carry out on the spot checks on processes and materials before clearance for use/dispatch
• Report any non-conformity beyond his competence to the superior without assumption
• Approve all finished products by confirming specifications and conducting required tests
• Ensure effective coordination and discipline in the section within the department under supervision by enforcing the use of required PPE
• Ensure strict compliance to FC process standards, such as Operation Alert, SIC (Short Interval Control), and carry out on the spot checks on processes and materials before clearance for dispatch
• Verify proper record keeping of all monitoring documents such as SIC and temperature/humidity monitoring charts
• Write daily required reports for example; daily, weekly, monthly or any periodic reports and submit to the appropriate authority
• Whenever required, he/she will cater for regulatory activities with the government agencies
• Ensure strict adherence to statutory and regulatory requirements
• Ensure strict adherence to the requirements of the ISO 22000, 9001, 14001 and 45000 as well as other company adopted quality system

Key Performance Indicators

• Increased Productivity
• Reduction of waste
• Impact Indicator – Rate of Customer satisfaction and loyalty
• Rate of Quality and Value delivered to customers

Job Specifications
Educational Requirements:

• A minimum of a Bachelor’s Degree in Natural / Physical Science or Manufacturing management is required

Professional Requirements:

• Possession of any relevant certification is an added advantage.

Experience Requirements:

• Minimum of 2 years of experience in a similar role.

Knowledge Requirements:

• Knowledge of quality assurance policies and procedures
• Knowledge of relevant regulatory standards
• Knowledge of tools, methods and concepts of quality assurance
• Knowledge of data analysis tools and statistical analysis

Decision Expectations

• Executes and oversees inspection and testing of incoming and outgoing products to confirm quality conformance to specifications and quality deliverables
• Hold any non-conforming product or process, in consultation with the line Manager, and in the absence of the line manager, his/her decision shall remain substantive

Working Conditions:

• Jobholder typically works 40 hours per week, Monday to Friday, although this role may involve working overtime and weekends.
• The role requires precision and attention to detail, as it involves assessing and managing risks.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: HR Business Partner

Requisition ID: 2006
Location: Nigeria
Grade: 4
Employment Type: Full-time
Department: Human Resources Department
Reports to (Title): Senior Human Resources Manager
Direct Report: Human Resource Associate, Human Resource Officer

Job Purpose

• To oversee all human resources operations within assigned business divisions and ensure they are aligned with Food Concepts’ overall business goals.

Core Responsibilities and Key Result Areas
Strategic Planning & Implementation:

• Consult with line management and provide Human Resource guidance
• Implement the behavioral matrix that aligns the objectives and priorities of the company with that of the assigned division.

Human Resource Management Services:

• Analyze trends and metrics with the HR department
• Consult with line management of assigned division and provide daily HR guidance
• Plan the requirement and availability of human resources for the assigned division/business over time and ahead
• Provide candidates for all vacancies that exist in the assigned division and ensure only credible employees are recruited any given time
• Make available for all staff all work tools or conditions that contributes to or enhances the delivery of excellent performances from employees
• Establish a network of relationships with the employees and ensure that this improves efficiency across the businesses
• Ensure the compliance of employees to the business rules and the company policies and the statutes listed in the staff handbook
• Resolve complex employee relations issues and address grievances
• Work closely with management and employees to improve work relationships, build morale and increase productivity and retention
• Ensure the jobs provided for assigned business divisions are adequately manned and not unnecessarily absented
• Must ensure that absenteeism in assigned business division is not too high beyond the accepted limit.

Provide HR policy guidance:

• Monitor and report on workforce and succession planning
• Identify aspects of the assigned business operation/division that requires adequate skills improvements through trainings; Internal and External
• Provide the needed training programs required for the business to enhance the productivity of staff
• Liaise with Training Unit to facilitate the needed trainings for the division
• Provide feedbacks through nominated employees on all trainings scheduled for improved efficiency of the Training Unit
• Suggest new HR strategies to management.

Administrative Functions:

• Keep the records; documents and files relating to all staff
• Ensure all due correspondences, memos, reports and certificates are tracked in each employees files
• Provide periodic up to date report on key Human Resources metrics and activities as it relates to the business division
• Performs any other related task as may be assigned from time to time.

Key Performance Indicators

• Labour Turnover Rate (Target Vs Actual)
• % of Staff Cost to Revenue
• % of Staff Cost to Operating Cost
• HR ROI
• Time to complete task/project
• Knowledge Requirements
• Knowledge of all HR Management Service
• Knowledge of HR practices and employee management
• Knowledge of Employee Relations and Emotional Intelligence
• Demonstrate ability to act as a consultant on human resources management and organizational changes.
• Demonstrates excellent people management skills
• Demonstrates knowledge of Process Management, Knowledge and Application
• Analytical and goal oriented
• Demonstrable experience with HR metrics
• Knowledge of labor legislation and HR policies
•  Knowledge of processes in the Food/QSR Industry.

Job Specifications

• A good First Degree in Social / Management / Physical Sciences
• Possession of a Post graduate Degree in Human Resources / Business Administration or related field is an added advantage
• Minimum of 5 – 6 years experience in a similar role
• Membership of CIPM, HRCI, CIPD or any other related professional qualification is required.
• Decision Expectations
• Provides recommendations/ advice to the management on employee related matters
• Provides customer-focused HR Services.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Field Quality Inspector

Requisition ID: 1365
Location: Head Office, Nigeria
Grade: 2
Employment Type: Full-time
Department: QEHS Unit
Reports to (Title): Quality Assurance Manager
Direct Report: QC Operatives, QC Interns

Job Purpose

• The Officer will be directly responsible for strict compliance with Quality, environmental, Health and Safety support in the assigned region/patch
• To ensure provision of support for the CR stores, to reduce incidences of business interruption through quality/EHS process failure and non – compliance to regulatory and statutory requirements.

Core Responsibilities and Key Result Areas

• To strictly adhere to statutory and regulatory requirements in assigned region.
• To ensure adherence to all the safety and environment regulations within and around CR stores.
• To ensure effective co-ordination and support for the CR stores within the assigned region/patch on quality and safety functions
• To ensure calibration of all the measuring and weighing equipment in the CR stores.
• To ensure good housekeeping and cleanliness in the area of control all the time.
• To strictly adhere to the requirements of the ISO 9001, 14001, 22000, and 45000 and other company adopted management system.
• To ensure and maintain all operations, and technical document assigned to him.
• To ensure strict conformity to cGMP, and GHP always
• To submit the required reports example: daily, weekly, monthly or any periodic reports to the line manager.
• To identify non-conformities picked in the Store and escalate as appropriate to Store Management and line Manager
• To follow up on resolution of issues picked with respective Stores

Key Performance Indicators:

• The business interruption time as a result of non – compliance to regulatory and statutory standard should be less than 0.5% of the number of operating periods
• The incidence of product quality complaint occasioned by non – compliance to process should be reduced
• Reduction in regulatory cost
• Safety Indicator – Quality, Environment, Health and Safety

Job Specifications
Educational Requirements:

• Min. B.Sc/HND in Biochemistry; Food Sc & Tech; Microbiology and other related science field

Professional Requirements:

• Possession of any relevant certification in Food Safety, Occupational Safety, Fire Safety or Health Safety and Environment

Experience Requirements:

• Minimum of 2-3 years’ experience in a similar role is required

Knowledge Requirements:

• Knowledge of food operations
• Knowledge of current Good Hygiene practice
• Knowledge of relevant regulatory standards and requirements
• Knowledge of Quality Assurance policies and procedures and Safety – Food, Fire, Occupational Health and Environment
• Knowledge of interpretation and dissemination of technical and scientific information

Decision Expectations

• Investigate conformance to Company specification and deliverables
• Report Quality or Safety issues to ensure conformance to Specifications and quality deliverables

Working Conditions:

• Job holder typically work 40 hours per week, Monday to Friday, although some roles may involve weekend or evening work.
• Job role is largely field work, overtime may also be required in this role, for example, during new Store Openings.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Field Quality Inspector

Requisition ID: 1365
Location: Ibadan, Oyo
Grade: 2
Employment Type: Full-time
Department: QEHS Unit
Reports to (Title): Quality Assurance Manager
Direct Report: QC Operatives, QC Interns

Job Purpose

• The Officer will be directly responsible for strict compliance with Quality, Environmental, Health and Safety support in the assigned region/patch
• To ensure provision of support for the CR stores, to reduce incidences of business interruption through quality/EHS process failure and non-compliance with regulatory and statutory requirements.

Core Responsibilities and Key Result Areas

• To strictly adhere to statutory and regulatory requirements in the assigned region.
• To ensure adherence to all the safety and environmental regulations within and around CR stores.
• To ensure effective coordination and support for the CR stores within the assigned region/patch on quality and safety functions
• To ensure calibration of all the measuring and weighing equipment in the CR stores.
• To ensure good housekeeping and cleanliness in the area of control at all times.
• To strictly adhere to the requirements of the ISO 9001, 14001, 22000, and 45000 and other company adopted management systems.
• To ensure and maintain all operations and technical documents assigned to him.
• To ensure strict conformity to cGMP and GHP always
• To submit the required reports example: daily, weekly, monthly or any periodic reports to the line manager.
• To identify non-conformities picked in the Store and escalate as appropriate to Store Management and line Manager
• To follow up on the resolution of issues picked with respective Stores

Key Performance Indicators:

• The business interruption time as a result of non–compliance with regulatory and statutory standards should be less than 0.5% of the number of operating periods
• The incidence of product quality complaints occasioned by non–compliance to process should be reduced
• Reduction in regulatory cost
• Safety Indicator – Quality, Environment, Health and Safety

Job Specifications
Educational Requirements:

• Min. B.Sc/HND in Biochemistry; Food Sc & Tech; Microbiology, and other related science fields.

Professional Requirements:

• Possession of any relevant certification in Food Safety, Occupational Safety, Fire Safety or Health Safety and Environment

Experience Requirements:

• 2-3 years’ experience in a similar role is required

Knowledge Requirements:

• Knowledge of food operations
• Knowledge of current Good Hygiene practice
• Knowledge of relevant regulatory standards and requirements
• Knowledge of Quality Assurance policies and procedures and Safety – Food, Fire, Occupational Health and Environment
• Knowledge of interpretation and dissemination of technical and scientific information

Decision Expectations

• Investigate conformance to the Company specification and deliverables
• Report Quality or Safety issues to ensure conformance to Specifications and quality deliverables

Working Conditions:

• Job holders typically work 40 hours per week, Monday to Friday, although some roles may involve weekend or evening work.
• Job role is largely field work, overtime may also be required in this role, for example, during new Store Openings.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online