Recruitment at FrieslandCampina WAMCO Nigeria PLC

FrieslandCampina WAMCO Nigeria PLC is a unique multinational FMCG & B2B company aiming to stay successful in an ever-changing and increasingly complex world. We are unique because our suppliers, the farmers, are also our owners. Since we own the entire supply chain, from grass to glass, we can guarantee the high quality of all our products. As we work in highly competitive markets, we need to be agile while balancing all interdependencies inside and outside our company. Next to a supply-driven business, our portfolio consists of many strong commercial brands all over the world.

We are recruiting to fill the position below:

Job Title: Customer Supply Chain Manager

Job ID: 57684
Location: Nigeria
Work hours: 40+ hours
Category: Supply Chain & Logistics

Description

• The Customer Supply Chain Manager is responsible for the Customer Supply Chain (CSC) of Nigeria Opco.
• S/He is responsible for the translating the Planning and Logistic Global Supply Chain strategy into Business requirements and the execution.
• S/He leads the FU Team which comprises of Customer Service, Complaint Management, Logistics and Warehouse.
• Responsible for Service, Customer collaboration and satisfaction, Inventory and its impact on Working Capital.
• Drives optimization (Service / Inventory / Margin / Profit) aligned with agreed KPI set.

Key Accountabilities
Customer Supply Chain Strategy:

• Provides SC input to the Cluster Market strategy; Deploys and executes the Global SCC Strategy within the Cluster
• Within the Cluster, contributes pro-actively to the strategic planning process of the Market
• Defines, implements and continuously optimizes Route to Market (Supply) strategy.

S&OP process parameters & Continuous Improvement:

• Takes ownership of the S&OP process and lead at the BG level, aiming for effective implementation, clear decision-making, and positive business outcomes
• Drives the execution of the S&OP strategy & process according to RFC standards, support and facilitate financial forecasting process
• Ensures adherence and continuous improvement in the execution of S&OP process, standards and methods in line with RFC standard
• Determines targets and ensure realization of performance with regard to performance for S&OP activities (KPI set).

Demand Planning:

• Leads the Demand Planning cycles, collaborates actively internally (Sales & Marketing) and with Customers driving for high Forecast Accuracy and low Bias.
• Develop and implement a strategy for the Demand department to enhance demand excellence
• Define the strategy for new business initiatives by analysing market trends and translating insights into departmental plans
• Act as the primary contact for the commercial organisation regarding operational and tactical planning, monitoring, analysing, and challenging the quality of BG demand plans.
• Provide support and supervision for volume tender processes and projects when required.

Commercialization / Product Portfolio Management (product development and phase in/out):

• Leads the BG SC in the Innovation Process Management (IPM)
• Drives the product portfolio management according to existing processes (portfolio review, complexity management, NPD), challenges on range offering and profitability
• Coordinates NPD according to IPM process to deliver NPD according to BG Launch Plans & contributes to global IPM
• Set the ambition, goals, deliverables, approach and way of working of the CSC- program(s) for the concerning business groups
• Develop strategic and operational plans for the work group, managing execution, and measuring results
• Provide expertise, input or feedback to assist in the development of program(s) and project management methodologies, standards, tools and training
• Create support for complete project approach and proactively manage, inform, influence and support various stakeholders

Supply Chain Planning Network:

• Manage team responsible for preparing and optimizing the operational and tactical planning for the global supply network (internal and external capacity); by balancing demand, inventory and production and packaging capacity, identify constraints and opportunities as input for S&OP and acquire agreement with the assigned supply points on the supply plan (tactical, operational as well as day to day (local) execution).
• Responsible for production planning, (raw) materials planning, scheduling and intra- supply planning.
• Provide the supply points with a realistic and attainable planning, in line with the identified guidelines and constraints.
• Have an aligned milk allocation plan for all factories.
• Discuss yearly maintenance plans with plants.

S&OP process within the FU, aligned with other CSCs, BG, Enterprise S&OP, 3rd party suppliers and milk allocation:

• Drive the execution of the S&OP process (operational and tactical horizon), organize all meetings according to the RFC standards, support and facilitate the financial forecasting process
• Balance demand and supply in the most optimal way in terms of volume, revenues, costs and margin and develop scenarios for decision making
• Provide procurement, supply points and deliver departments with production plans in line with service levels, inventory, production and MVA parameters, targets and guidelines
• Provide the FU with approved plans to fulfil demand
• Report consolidated performance to BG leadership team and related business partners
• Prepare scenario decision documents for S&OP process. Lead the process for supply review, lead supply review meeting, prepare and lead/participate in (Pre-)S&OP Process.
• Optimize and implement changes to the supply network of the S&OP , in line with targets and guidelines (focus on OTIF and EBIT improvement), while understanding the impact for supply points connected to the network. Manage supply planning resources (capacity, critical materials, human resources) strategy & development for the S&OP.

Supply FU:

• Develop the strategy for the assigned planning department and contribute to the development of the strategy on one level higher
• Manage service on time in full for the markets in scope
• Manage waste performance for total MEPA scope and CSC MEPA network
• Manage target inventory levels for full replenishment scope
• Collaborate and communicate constructively with the relevant internal and external stakeholders and partners.

Customer Service & Logistic Account Management:

• Manages a customer centric organized team
• Manages and enhances Customer operations: order intake & logistic account, customer service, returns and complaint handling
• Initiates and drives Customer collaboration and Customer centric SC improvement initiatives.

Warehousing & Logistics (Distribution):

• Manages warehouses (RFC and 3rd party) in her/his remit, ensuring safe and healthy environment, enabling On Time In Full delivery to Customers
• Ensures timely delivery to Customers orchestrating agreed Cluster logistic set-up: manages transport planning, trucking & shipping companies, invoices & credit notes, export, documentation, etc.
• Drives continuous improvement with LSP’s to improve service, Route to Market and Cost to Serve.

Inventory and working capital management:

• Defines/implements inventory and replenishment targets, applies inventory segmentation
• Manage team that is responsible for the inventory processes and ensure that inventory covers the projected demand (Correct DIO for RM, PM, WIP, FG).
• Manage and optimize working capital in line with the agreed targets according to the inventory management guidelines, replenish relevant warehouses (in line with targets), follow up on aging stock and obsoletes and acquire agreement with demand, source and deliver (day-to-day contact and fixed meeting structure).

Customer operations & logistics process parameters (KPI – Reporting):

• Determines targets and ensure realization of performance with regard to cost, quality and performance for Customer Operations & Logistics
• Ensures the relevant plan parameters and required master data are up to date, well configured and reviewed on a regular basis representing the requirements of the market.

Complaint Management – Sales:

• Receives Customer quality related issue (complaints) through FU Customer Service organization
• Steers all related stakeholders to define and execute corrective and preventive actions in accordance to the Operating Company Crisis Team (OCCT)

Project management (supply chain, cross functional):

• Initiates and lead improvement projects, aligned end-to-end with BG Food & Beverage & FU SC Strategy.

KPIs and Continuous Improvement & Management Information:

• Observe and evaluate bottlenecks and identify opportunities and improvement actions in supply chain related (work) processes, planning systematics, procedures and/or systems, and ensure implementation of improvements after approval.
• Provide KPI dashboards, insights and decision documents at request or at own initiative regarding quantitative and qualitative developments by means of periodical (S&OP, budget, RF and LRP) and ad hoc reports and/or analyses, based on reporting guidelines.

Project Management:

• Lead and drive tactical and strategic projects both in own domain, cross BG (including milk allocation) and cross functional with high complexity.
• Lead and be principle of complex CAPEX investment cases within own network

Human Resources Management & Team development:

• Builds and lead an effective and impactful Cluster SC Team: recruits, coaches, develops, appraises, rewards, counsels and terminates in compliance with RFC HR Policies and Standards
• Provides hers/his colleagues and peers with fact based feedback
• Leads and impersonates Customers Focus.

What we ask

• Education: Supply Chain Management / relevant discipline (Master Degree).

Work experience:

• 5-10 years running regional or country Plan & Deliver leadership role in a matrix organization
• Demonstrated and recognized expertise of following SC pillars: Customer Service, Complaint Management, Warehouse and Logistics
• Additional demonstrated and recognized working knowledge of at least 1 of these areas: Demand & Supply Planning, Controlling, Sales, Marketing, QA, Procurement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Internal Audit Specialist

Job ID: 58435
Location: Nigeria
Work hours: 40+ hours
Category: Finance
Reports to: Internal Audit Manager

Summary

• The primary responsibility of the Internal Audit team is to provide assurance to the Board, executive management and Statutory Audit Committee on the effectiveness of the risk management processes and the internal control systems in  the organization.
• The Internal Audit Function is set up in accordance with the requirement for publicly listed companies as detailed in the Nigeria Code of Corporate Governance, the Security & Exchange Commission and the Financial Reporting Council of Nigeria.
• The Internal Audit scope extends to the Cluster for business support and investigation of non-compliances.
• The Internal Audit Department adheres to the International Standards for the Professional Practice of Internal Auditing of the Institute of Internal Auditors (IIA).

Description
Audit Planning and Execution:

• Conduct Internal audits and ensure the performance of the internal audit engagement is in accordance with Global IIA standards, audit program and budget.
• Assist with the development of the annual risk-based audit plan
• Evaluation of internal controls encompassing the following:
• The effectiveness and efficiency of Operations
• The reliability and integrity of financial and operational information
• Safeguarding of assets
• Compliance with laws and regulations.
• The information systems environment.
• Conduct end-to-end review field work, based upon work programs, in close cooperation with an internal audit (senior) manager, consisting of:
• Interviews with supervisory and line personnel within various disciplines in order to establish the set-up of processes
• Discussing on observations with local process owners
• Develop and discuss findings and timelines for corrective actions with relevant stakeholders and functions audited
• Defining draft recommendations for resolution of identified issues
• Coordinate the audit work and ensure that the audit file  adequately supports the audit findings and conclusions reached
• Publication of Final audit reports after HIA approval
• Perform post audit review to determine the extent  to which audit recommendations have been implemented
• Perform special reviews requested by management, Audit Committees or based on emerging risks.
• Perform other duties as assigned by the Head, Internal Audit.

Investigation/Forensic Audits:

• Prepare Quarterly Audit updates to the Board Audit & Risk Committee and act as the back up to Internal Audit Manager for presentations to the audit committees.
• Perform Fraud and Speak Up investigations as assigned.
• Ensure all investigation and forensic audits are performed in a conscientious manner incorporating careful application of professional standards and observation of relevant legal requirements and rules of professional conduct.

Other responsibilities:

• Drive continued control consciousness and commitment to compliance with  policies and applicable law and regulation throughout the organisation;
• Identify opportunities to strengthen financial controls and improve operational efficiency and productivity;
• Share information and coordinate activities with other internal and external providers of relevant assurance and consulting services to ensure proper coverage and minimise duplication of efforts.

Added Responsibilities:

• Train FCW Employees on Fraud Awareness, Risk Assurance and COMPASS (as a member of the COMPASS training team).

What we ask

• 5+ years of audit and business experiene, including risk-based internal audit experience with sound knowledge of internal control concepts and auditing techniques.
• FMCG Work Experience
• Qualified Accountant (ACA/ ACCA/CIMA)
• Possess other  relevant certification (Certified Internal Audit (CIA), CISA, CRMA or CFE) is desirable.
• Knowledge of SAP
• Knowledge of IFRS
• Strong presentation and communication skills (good verbal and written English);
• Proven ability to work effectively with a diverse range of people, at all levels, with different functional skills, cultures, and personalities;
• Data Analytics experience (ability to quickly assimilate and synthesise complex data and information into fact-based observations.

What we offer

• A dynamic, challenging, and innovative work environment.
• We believe in nourishing growth and offer training and personal development.
• Competitive remuneration package.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Key Account Manager

Job ID: 58573
Location: Nigeria
Work hours: 40+ hours

Job Summary

• To develop, manage channel and customer strategies for the category and direct implementation of channel plans for Modern Trade channel

Vacancy Description
Category Channel Strategies:

• To develop channel strategies and support sales team in developing customer strategies.

Trade Activities:

• To develop trade activities and follow up related budget, measure performance of trade promotions.

Alignment with Generating Demand:

• To ensure alignment and integration within Generating Demand by planning, implementing and following up ICP process in coordination with sales, businesses and supply chain.

Market Report:

• To interpret market researches reports and take necessary action.

Best Practise Shopper Identification:

• Identify Best Practise Shopper Insight/actionable idea.

Corporate Compliance:

• Ensure adherence to all Company principles and policies.

Requirements

• First Degree in any discipline
• Minimum of 3 years in sales management
• Persuasive Communication
• Customer Orientation
• Business Acumen
• Result Orientation

What we offer

• A dynamic, challenging, and innovative work environment.
• We believe in nourishing growth and offer training and personal development.
• Competitive remuneration package.

Application Closing Date
10th October, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online