Recruitment at IHS Towers

Recruitment at IHS Towers

IHS Towers is the largest independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East. Founded in 2001, IHS provides services across the full tower value chain – colocation on owned towers, deployment and managed services.

Today IHS Towers has operations in Nigeria, Cameroon, Côte d’Ivoire, Zambia and Rwanda. Following the recent acquisitions of MTN and Etisalat’s tower portfolios in Nigeria, IHS owns over 23,300 towers in Africa.

We are recruiting to fill the position below:

Job Title: Analyst, IT NOC

Location: Nigeria
Job Type: Full-Time
Department: IT

Job Description

• Operate as part of a 24/7 shift team.
• Promptly resolve all computer hardware and software-related complaints and incidents.
• Promptly fulfil service requests to ensure user returns to work satisfactorily.
• Educate end-users and provide feedback on IT-related queries/ enquiries.
• Perform effective end-user interrogation for initial diagnosis and information gathering in the resolution of complaints.
• Identify, categorize, and classify all logged complaints using an IT Service Management (ITSM) application to build an accurate knowledge base.
• Accurately update and track NOC- and PSOC-related issues from the outset to the conclusion using an ITSM application.
• Provide periodic updates on all NOC- and PSOC-related issues until resolution.
• Minimize interruptions in users’ ability to carry out critical business activities.
• Ensure prompt escalation/ ticket re-assignment of complex and/or unresolved incidents to second-level support for resolution in line with agreed Operational Level Agreement (OLA).
• Run diagnostic programs or tools for root cause determination and problem resolution.
• Diagnose and resolve software and hardware problems or incidents that may be disrupting IT systems or services.
• Perform user/system administration to enable end-users access systems and execute job functions.
• Perform proactive performance and availability monitoring of IT systems, applications, tools, and services required to provide services to end-users.
• Assist in the installation, update, and/or upgrade of applications required for end-users to function optimally.
• Assist as a team-member in coordinating and fulfilling IT projects, deliverables, and initiatives.
• Perform routine maintenance on systems, applications, work/productivity tools, and devices to ensure reliability and information security policy compliance.
• Ensure all operational documents and vendor supporting documents are up-to-date and maintained in the approved shared library repository/ location only.
• Systematically analyze performance data and communicate findings to the Manager, IT NOC and/ or senior experts.
• Escalate incident and security risks, with recommendations for mitigation to the Manager, IT NOC.
• Accurately and carefully follow established policies, processes, and procedures in the fulfilment of requests and resolution of incidents.
• Perform system confirmation to identify issues that have been resolved and free from errors, as well as end-users’ confirmation of satisfaction before ticket closure.
• Effectively disseminate information and updates to the NOC as required about the delivered IT services.
• Effective monitor the IT datacenter using monitoring tools and applications like PRTG.
• Provide recommendations and suggestions on optimizing the unit’s operational performance to the Manager, IT NOC.

Qualifications

• Bachelor’s Degree in Computer Science or Information Technology
• Relevant professional certifications, e.g. ITIL Foundation, CompTIA (A+), and/ or Microsoft MCSA, will be an asset.
• 1-3 years relevant experience in IT user support or helpdesk environment.

Organizational Competencies:
Customer Focus:

• People demonstrating this competency understand & exceed our customers’ needs.
• They develop trusted, reliable & collaborative relationships.
• They are consistently operating to the highest standards of service & delivery.

Innovation:

• People demonstrating this competency constantly seek new & improved ways to deliver our products & services.
• They champion engineering & skills development, and work to create a collaborative and supportive operating environment.

Integrity:

• People demonstrating this competency are open & honest in everything they do.
• They support financially & environmentally sustainable growth.
• They make socially responsible decisions and treat their stakeholders with respect.

Boldness:

• People demonstrating this competency are thorough in analyses & decision-making.
• They are courageous in expanding existing markets & developing new ones.
• They confidently pursue appropriate financial returns and are forward-thinking and ambitious.

Sustainability:

• People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Specialist, Customer Experience

Location: Nigeria
Job Type: Full-Time
Department: Operations

Job Purpose

• Manage and deliver the user experience for assigned co-locating customers.

Responsibilities

• Own and manage the assigned customer interface, ensuring consistency and continuous improvement in service standards.
• Serve as the single point of escalation on technical issues between the Operations team and assigned customers.
• Focus on closing service gaps identified by the Customer Experience team, assigned Key Account Manager (KAM), and/ or customers.
• Work with the Performance team within NOC to improve data integrity and reconciliation, as well as minimize disputes between the company and customers/ third-party stakeholders.
• Manage customer incidents and problems, tracking and driving resolution of issues reported by customers.
• Check the customer’s pulse via contact to ascertain service standards and satisfaction levels are being achieved.
• Support the customer engagement process by educating assigned KAMs on technical realities, to develop work plans and timelines to address customer issues or opportunities.
• Continuously research and propose innovative ways to improve service quality to both internal and external customers.
• Perform other tasks and duties as assigned by the Principal Specialist, Customer Experience.

Qualifications

• Bachelor’s Degree in Telecommunications Engineering.
• 7-10 years’ cognate experience in telecoms operations & maintenance.

Organizational Competencies:
Customer Focus:

• People demonstrating this competency understand & exceed our customers’ needs.
• They develop trusted, reliable & collaborative relationships.
• They are consistently operating to the highest standards of service & delivery.

Innovation:

• People demonstrating this competency constantly seek new & improved ways to deliver our products & services.
• They champion engineering & skills development, and work to create a collaborative and supportive operating environment.

Integrity:

• People demonstrating this competency are open & honest in everything they do.
• They support financially & environmentally sustainable growth.
• They make socially responsible decisions and treat their stakeholders with respect.

Boldness:

• People demonstrating this competency are thorough in analyses & decision-making.
• They are courageous in expanding existing markets & developing new ones.
• They confidently pursue appropriate financial returns and are forward-thinking and ambitious.

Sustainability:

• People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist, Treasury

Location: Nigeria
Job Type: Full-Time

Job Purpose

• Coordinate all import processes in line with banking regulations.

Job Responsibilities

• Process, track, record and monitor all International Trade and Imports related transactions.
• Process and upload journal entries for Shared Service Centre (SSC) postings of International Trade related transactions as at when due (T+2 of transaction date).
• Keep an up-to-date database/ tracker of Letters of Credit (LC) and LC loans by regularly following up with the bank.
• Process LC requests, Bills for Collection, and Non-Valid for FX.
• Assist in updating Forms A and Forms M on the Central Bank of Nigeria (CBN) portal while complying with CBN regulatory requirements for imports.
• Monitor and follow through for compliance of imports with CBN regulatory requirements.
• Offer expert advice to Supply Chain on LCs and Forms M.
• Monitor and report on the accuracy of LC and related charges.
• Provide inputs and support to track and report on FX exposures.
• Provide inputs to the short-term weekly cash forecasts.
• Monitor and follow up with the bank for prompt processing and issuance of Pre-Arrival Assessment Reports (PAARs) for custom duty assessment generation.
• Process custom duty payments in line with Service Level Agreements (SLAs).
• Ensure complete shipping documents are delivered on time to IHS by the bank, thereby avoiding demurrage arising from late collection of Original Bill of Lading (OBL).
• Follow up with Supply Chain for Final Exchange Control document and ensure submission at the bank in line with regulatory requirements.
• Monitor the bank charges from international and forex related transactions to ensure that they are correctly charged.
• Prepare loan repayment (Interest and Principal) letters.
• Perform other tasks and duties as assigned by the Principal Specialist, Forex & Imports.

Qualifications

• Bachelor’s Degree in Finance, Accounting, or any related discipline.
• Relevant professional certification, e.g. ACCA, will be an asset.
• +2 years’ cognate experience in a Finance environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Specialist, Finance Process Optimization

Location: Nigeria
Job Type: Full-Time
Department: Finance

Job Purpose

• Support the Finance function through participation in risk assessment and controls evaluation to ensure that risks are appropriately mitigated through control enforcement and/ or process improvements.
• Actively lead control enforcement or process improvement initiatives.

Key Roles & Responsibilities

• Translate tactical work plans into detailed tasks and programs.
• Plan, undertake and supervise financial and system audits and compliance activities across Finance to ensure that all Finance functions and systems are working in line with management-advised guidelines.
• Draft, perform and supervise tests of the design, implementation and operating effectiveness of key financial and business controls.
• Enforce appropriate user access and segregation of duties in financial systems.
• Provide input into design of automated approval workflows.
• Deduce conclusions, recommending remediation actions and preparing final reports following tests of the design, implementation and operating effectiveness of key financial and business controls.
• Oversee database of deficiencies, undertaking root cause analyses, tracking management actions, and driving remediation efforts through the risk management application.
• Improve control consciousness through staff orientation.
• Actively coordinate process improvement initiatives through practical application of process improvement methodologies and tools for change.
• Support implementation actions for transformation projects by coordinating resolution of business pain points for Finance across all value chains; performing business activities such as data mining, UAT participation, workshops and signoffs; providing supporting data for setting baseline and to-be metrics for business processes; and collecting inputs to business cases and enforcing change management activities.
• Collect data needed as part of detailed solution design for IT projects, including:
  • Policy statements needed to set up systems.
  • Report examples required to support report build or modification.
  • Coordinating business activities which include SME review of user stories or functional requirements; Validating adequacy of UAT test scripts; UAT participation; Bug fixing.
  • Developing training program materials.
  • Tracing change management activities.
  • Handholding/babysitting business users post go-live.
  • Escalating issues requiring management’s attention.
• Provide inputs for business cases or for measurement of metrics.
• Support business process owners with implementation of new controls and/or processes, ensuring that proper change management activities are undertaken.
• Prepare management reports on evaluation of controls and/or processes as directed.
• Recommend and draft policy statements.
• Support execution of policy enforcement and training.
• Identify and recommend process improvements.
• Lead implementation of process improvement projects, collaborating and actively working with Group Finance Operations and Global Process Owners.
• Perform other tasks and duties as assigned by the Senior Manager, Finance Process Optimization.

Qualifications

• Bachelor’s Degree in Accounting, Finance, Business Management or related field.
• Professional certifications, e.g. ACA, ACCA will be an asset.
• 7 years relevant experience
• Good appreciation of IFRS accounting, SOX, ITGC and COSO.
• Relevant experience managing projects
• Good understanding of software development lifecycle.
• Exposure to internal and external audit training is an added advantage.

Functional:

• Internal Audit
• Business Process Design & Re-engineering
• Risk Assessment
• Project Management
• Financial Acumen
• Flowcharting
• Business Communication
• Use of MS Office Tools.

Behavioural:

• Collaboration & Teamwork
• Initiative & Judgement.

Organizational Competencies:
Customer Focus:

• People demonstrating this competency understand & exceed our customers’ needs.
• They develop trusted, reliable & collaborative relationships.
• They are consistently operating to the highest standards of service & delivery.

Innovation:

• People demonstrating this competency constantly seek new & improved ways to deliver our products & services.
• They champion engineering & skills development, and work to create a collaborative and supportive operating environment.

Integrity:

• People demonstrating this competency are open & honest in everything they do.
• They support financially & environmentally sustainable growth.
• They make socially responsible decisions and treat their stakeholders with respect.

Boldness:

• People demonstrating this competency are thorough in analyses & decision-making.
• They are courageous in expanding existing markets & developing new ones.
• They confidently pursue appropriate financial returns and are forward-thinking and ambitious.

Sustainability:

• People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online