Recruitment at IHS Towers

Recruitment at IHS Towers

IHS Towers is one of the largest independent owners, operators and developers of shared communications infrastructure in the world by tower count and is solely focused on the emerging markets. The Company has over 39,000 towers across its nine markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Nigeria, Rwanda, South Africa and Zambia.

We are recruiting to fill the position below:

Job Title: Specialist, Performance

Location: Nigeria
Employment type: Full-time, Permanent
Department: NOC

Job Summary

• Extract and analyze network statistics based on performance metrics and service level agreement (SLA) requirements.
• Measure and prepare service performance reports for the attention of the Manager, Performance.
• Analyze daily end-of-shift reports and tickets to generate performance reports and identify discrepancies.
• Reconcile and correlate key performance metrics obtained from multiple data sources.
• Apply appropriate disposition and/ or action to resolve discrepancies.
• Collaborate with team, customers and third parties to resolve exceptions.
• Continuously research more effective ways to carry out network monitoring and SLA reconciliation.
• Promote communication between colleagues for the benefit of information flow and to curb any problems that may arise.
• Prepare and submit reports to the Manager, Performance on all matters relating to job area.
• Provide support in managing relationships with partners/ vendors.
• Perform other tasks and duties as assigned by the Manager, Performance.

Qualifications

• Bachelor’s degree in Electrical/ Electronic Engineering, Telecommunications Engineering, Computer Science, or related discipline.
• Relevant professional certifications, e.g. CCNA or CCNP, will be an asset.
• +5-6 years’ relevant work experience in the telecoms industry.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Managing, Regional NOC

Location: Nigeria
Employment type: Full-time, Permanent
Department: NOC

Job Summary

• Oversee information gathering and dissemination, as well as incident and problem management in the regional NOC, ensuring that end-to-end processes and activities are effectively and efficiently carried out by accountable teams.
• Engage and guide the regional NOC team to understand departmental goals and objectives and take responsibility for achieving set targets/ requirements.
• Foster an enabling environment in which team-members promptly and effectively react to all network-related faults.
• Review individual performance of team-members and complete appraisals in accordance with the company’s performance appraisal procedures and timelines.
• Provide inputs to the process of identifying training needs of team-members.
• Drive effectiveness and efficiency of the incident and problem management processes. Monitor network status and progress towards resolution of all open incidents and problem.
• Analyze network fault statistics and provide insights to support strategic and operational decision-making at all management levels.
• Ensure prompt identification of problems in the network and work with the performance and customer experience teams to address these problems while achieving business performance targets and customer service level agreements (SLAs).
• Check network status and ensure closure of all incidents and problems identified on sites.
• Notify the Senior Manager, NOC Management whenever network downtime thresholds are reached or exceeded.
• Ensure accuracy of technical reports disseminated to target recipients/ audiences.
• Ensure all workarounds performed to restore service are revisited as part of permanent resolutions to network issues.
• Initiate and implement ideas to improve operational procedures, policies and functions of the regional NOC.
• Establish and maintain well-defined and effective communication channels within the regional NOC as well as between the NOC and internal and external customers.
• Serve as custodian of the NOC Knowledge Base.
• Continuously search for ways to improve the network performance.
• Develop proactive methodologies for conducting fault diagnostics and resolution.
• Identify new interfaces, tools, and applications to increase effectiveness of the Network Management Systems (NMS) deployed.
• Continuously assess operational and business continuity risks, ensuring timely awareness and deploying mitigating initiatives.
• Perform other tasks and duties as assigned by the Senior Manager, NOC Management.

Qualifications

• Bachelor’s Degree in Telecommunications Engineering, Electrical/ Electronic Engineering, and/ or any other related discipline.
• Bachelor’s degree in Computer Science, Telecommunications Engineering, or any related discipline.
• Professional certifications such as CCNA, CCNP, etc, will be an asset.
• +10 years’ relevant experience in the telecoms industry.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Analyst – Health, Safety, and Environment (HSE)

Locations: Nigeria
Job type: Full time

Job Purpose

• Implement controls to reduce health, safety and environmental (HSE) risks in assigned region.
• Conduct HSE induction for new employees and for suppliers at the beginning of all critical activities prior to mobilization to site.
• Review the safe system of work (JHA, RA, PTW, etc.) for all activities relating to the approval of access ref, and where the task is potentially high-risk, escalate to the senior manager to define mitigation and additional control measures. Ensure oversight until completion of the high-risk tasks.
• Maintain and execute emergency preparedness plan, including quarterly drills for the region, ensuring first responders, first aid boxes, fire extinguishers, etc. are up to date.
• Conduct routine, ad hoc, pre-project, post-incident, and other required regulatory field inspections for hazard identification, including working with stakeholders to implement appropriate controls.
• Participate in, and provide support for environmental critical activities e.g., Environmental Compliance Monitoring, Environmental Audit, Site Clean-up/Remediation and other Regulatory compliance monitoring such as Noise monitoring, Air quality monitoring, etc. in the Region. Advise regional management as appropriate.
• Provide advice and support to regional management during incident investigations to establish root causes, cascade lesson learned, and make recommendations to minimize re-occurrences.
• Maintain timely and accurate weekly and monthly reports, HSE KPI record of manhours, incidents, training, HSE performance for contractors’, governance meeting actions, and provide support for closure and continuous improvement.
• Maintain data base for tracking of action plans arising from incident investigations, HSE meetings, audits, clients’ and/or customers’ inspections, and/or complaints in the region, etc., until close out, including logging and resolving all incidents on SysAid. Ensure monthly reconciliation of data between the region and HQ.
• Manage the distribution of and maintain records of PPE and first aid requirements for the region, including inventory and escalation for restocking.
• Periodically engage regulatory/governmental agencies (State Ministry of Environment, NOSDRA, NESREA, NCC etc.) to represent the company during site visits to address any escalation and prevent regulatory sanctions.
• Organize and implement HSE events including Perfect HSE day, road safety and fleet safety program, policies and procedures to promote safety consciousness among staff and contractors in the region.
• Advice and support the regional management, operations team, site maintenance contractors, SMCs, and site build contractors, SBCs on developments in environmental, legislations, risk-based reviews and implement controls to prevent accidents, and business disruptions.
• Support Operations team in advising on corrective actions on site-relate snags and ensure the region’s HSE systems and processes comply with relevant applicable laws and requirements.
• Participate in HSE-related conferences, seminars, public hearings, etc.
• Perform other tasks and duties as assigned by the Senior Manager, HSE.

Qualifications

• Bachelor’s Degree in Engineering, Environmental Sciences and/ or any other relevant discipline.
• Membership of relevant professional bodies (ISPON, NES, IOSH, IIRSM, etc.) will be an added advantage.
• +2 years’ relevant work experience.
• ISO HSE-MS certifications, e.g., ISO 14001:2015 and ISO 45001:2018 will be an added advantage
• Valid NEBOSH International General Certificate (IGC) in Occupational Health & Safety. NEBOSH Environmental Management Certificate (NEC) will be an added advantage.
• Demonstrable knowledge in monitoring, policymaking, and planning.
• Proficient in MS Office Applications and other Microsoft tools.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Analyst, Security Monitoring

Location: Nigeria
Employment type: Full-time, Permanent
Department: IT

Job Summary

• Assist in reducing information security (IS)-related incidents by continuously monitoring and identifying threats to end-user applications, networks, systems, and other access routes to other assets (including prevention/ detection, email/ spam filtering, web filtering).
• Ensure intelligent reporting and fine-tuning of file integrity monitor, Network Access Control (NAC), firewall, and Security Operations Centre (SOC) rules.
• Ensure sufficient trails are maintained, retained and retrievable for forensic analyses and investigation.
• Implement logging policies across different layers of systems and across enterprise platforms.
• Assist in creating intelligent alerting based on risk scenarios.
• Implement and manage the log retention policy across multiple platforms and systems.
• Review logs/ alerts (closed-opened) and reports of all in-place security and infrastructure devices.
• Handle direct scheduling and ad hoc security and compliance reporting.
• Assist in coordinating compliance efforts across the business.
• Participate in developing enterprise security policies, standards and baselines.
• Keep abreast of new/ revised or improved security solutions, processes and development of new threats and attack vectors.
• Keep abreast of SOC regulatory standards.
• Participate in the deployment of tested security patches and updates.
• Conduct security tool selection, pilot and implementation.
• Maintain the SOC awareness program.
• Communicate SOC action plans and security bulletins.
• Identify, investigate and resolve security breaches detected by installed security solutions.
• Make suggestions to implement projects that increase security and ensure the highest quality of service.
• Perform other tasks and duties as assigned by the Senior Specialist, Security & Risk Monitoring.

Qualifications

• Bachelor’s and/or Advanced Degree in Computer Science or any related disciplines.
• +2-3 years’ relevant experience in Information Security or any Information Risk/Control/Audit role, with at least 1 years in security monitoring and solutions deployment.
• Experienced in monitoring and correlating incidents and events noted from disparate security solutions.
• Knowledge of SOX security monitoring requirements and reporting.
• Demonstrate knowledge in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering, etc.
• Demonstrate knowledge with network security and networking technologies as well with systems, security, and network monitoring tools.
• Demonstrate knowledge with web-related technologies (web applications, web services, service-oriented architectures), and network/ web-related protocols.
• Demonstrate knowledge of security monitoring frameworks or standards.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Manager, HR Business Partnering

Location: Nigeria
Employment type: Permanent, Full-time
Department: HR & Admin

Job Summary

• Work with management and employees across assigned functions and regions to ensure ongoing alignment of business and people objectives. Act as employee champion, change agent, and consultant to management on people issues.

Responsibilities

• Conduct weekly meetings with assigned functional areas.
• Engage continuously with functional leaders and teams to identify opportunities to leverage employees’ knowledge, skills and abilities in driving execution of strategic initiatives and programs.
• Consult with line management while providing HR guidance as and when appropriate.
• Analyze trends and metrics in partnership with HR group to develop solutions, programs and policies.
• Manage and resolve complex employee relations issues. Conduct effective, thorough and objective investigations.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with Legal Department as and when required.
• Provide day-to-day performance management guidance to line management (coaching, counselling, career development, disciplinary action)
• Work closely with management and employees to improve work relationships, build morale, and enhance productivity and retention.
• Provide HR policy guidance and interpretation to enable functional leaders and line managers navigate complex challenges and opportunities with people implications.
• Provide guidance and input on business unit restructures, workforce planning, and succession planning.
• Identify training needs for business units and individual executive coaching needs.
• Participate in evaluation and monitoring of success of training programs. Follow up to ensure training objectives are met.
• Collaborate with HR Centres of Expertise to ensure effective implementation of talent acquisition, learning and development, performance management, employee engagement, and total rewards programs and initiatives across assigned functions and regions.
• Perform other tasks and duties as assigned by the Associate Director, HRBP.

Qualifications

• Bachelor’s Degree in Human Resource Management, Psychology, Business Administration, or any other discipline.
• Specialist Master’s and/ or MBA will be an added advantage.
• +12 years’ relevant work experience.
• Working knowledge of multiple HR practices, including compensation, organizational diagnosis, employee relations, performance management, recruitment and selection, learning and development, and relevant employment laws.
• Demonstrable ability to build strong trusting relationships to gain support ad achieve results.
• Must be able to envision, develop, and implement new strategies to address complex and competitive business issues, as well as manage multiple business units across same or multiple locations.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online