Recruitment at Interswitch

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Real-Time Payments Engineer

Location: Nigeria

About the Job

• To provide technical support, monitoring, and operational management for the CI-Hub infrastructure that powers real-time payments in Nigeria and across Africa.
• The role ensures system uptime, reliability, security, and performance of CI-Hub services, working closely with internal teams, partners, and clients to deliver seamless and secure payment connectivity.

Responsibilities
Operational Support & Monitoring:

• Monitor CI-Hub systems, applications, and integrations to ensure continuous availability, high performance, and security.
• Perform incident management, troubleshooting, and root cause analysis for technical issues.
• Escalate unresolved or complex incidents to senior engineers or the Lead, CI-Hub Operations.

System Administration & Maintenance:

• Execute routine system checks, preventive maintenance, and upgrades on CI-Hub infrastructure.
• Manage deployment of patches, configuration changes, and release updates.
• Maintain accurate documentation of system configurations, operational processes, and incident resolutions.
• Collaborate with engineering teams to diagnose and resolve critical issues.
• Analyse trends in customer support data to identify areas for improvement.

Integration & Technology Support:

• Support integration of APIs, middleware, microservices, and third-party services into CI-Hub.
• Collaborate with solution architects and developers to implement and test new features.
• Use monitoring tools and logs to optimise system performance and resolve bottlenecks.

Security & Compliance:

• Ensure all operations comply with security, data protection, and industry standards (e.g., PCI-DSS, NDPR, GDPR).
• Monitor and respond to security alerts, vulnerabilities, and risks within CI-Hub systems.
• Participate in disaster recovery and business continuity tests.

Stakeholder & Vendor Support:

• Provide second-level technical support to internal teams, customers, and partners.
• Work with vendors, OEMs, and service providers to resolve system issues or optimise performance.
• Support onboarding and integration of new clients into CI-Hub.

Continuous Improvement & Innovation:

• Identify opportunities for process automation and efficiency improvement.
• Participate in knowledge sharing and training sessions.
• Contribute feedback to improve monitoring tools, operational dashboards, and engineering processes.

System Maintenance and Optimisation:

• Perform weekly routine/health check maintenance and optimisation of existing Interswitch Real-Time Payment systems to ensure reliability and performance.
• Conduct regular assessments of system performance and recommend improvements.
• Apply system and application patch updates as required on server workloads.

Collaboration and Communication:

• Collaborate with Project Managers, Product Owners, Back-office Operations, and Quality Assurance (QA) Engineers to achieve Interswitch Systegra business goals.
• Communicate technical information effectively to both technical and non-technical stakeholders.

Continuous Improvement:

• Contribute to continuous improvement initiatives to enhance the efficiency and effectiveness of technical support and engineering processes.
• Facilitate continuous delivery practices to ensure code changes are automatically prepared for deployment to production.

Client and Customer Management (Internal):

• Perform post-implementation training and user knowledge sharing.

Education / Experience

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related discipline.
• 3–5 years of experience in IT operations, systems administration, or technical support.
• Experience in financial services, fintech, or telecom operations preferred.
• Certifications in ITIL, Cloud (AWS/Azure), Security, or Integration technologies are an added advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Due to the high volume of applications, only shortlisted candidates will be contacted.

Job Title: Sales Lead, Corporate

Location: Nigeria

Job Summary

• To lead sales strategy development, direct market share growth, and cultivate new opportunities for the Corporate Sector.
• To direct and coordinate the provision of Interswitch’s products and services to corporate Customers.
• To coordinate sales distribution by establishing sales territories, quotas, and goals.
• To analyse sales statistics gathered by staff to determine sales potential and inventory requirements, and monitor the preferences of customers.

Account Management:

• Ensure quality service and profitable business growth by managing a portfolio of complex customer relationships either personally or through a team of Sales Reps, Regional Sales.
• Develop and execute tailored solutions and strategies for customers that ensure their ongoing satisfaction and loyalty while also enhancing profitability.
• Manage strategic client and customer relationships, using account teams to maintain customer satisfaction and loyalty
• Sell complex and customised products and services to significant customers, and monitor sales against objectives and KPIs

Leadership and Direction:

• Identify and communicate the actions needed to implement the Sales’ strategy and business plan for Corporate Services.
• Explain the relationship of the Interswitch business division to the broader Interswitch Ltd mission, vision and values and motivate people to commit to these and to doing extraordinary things to achieve local business goals.
• Motivate people to commit to roles and responsibilities during implementation.
• Develop and manage budget plans for the allocated region and ensure adherence to the approved budget.

Performance Management and Talent Optimisation:

• Manage and report on the performance of a substantial, diverse team by setting appropriate performance objectives for direct reports or project/account team members and holding them accountable for achieving these.
• Take appropriate corrective action where necessary to ensure the achievement of team / personal objectives
• Formulate workforce planning reports and budget, including but not limited to setting performance objectives, monitoring performance, delivering constructive feedback, providing training, coaching and mentoring, identifying talent for pivotal roles from a succession management standpoint, and giving ad-hoc advice when necessary.
• Implement formal development frameworks for responsible teams by using equitable approaches that may be differentiated to support each employee’s unique needs and preferences to bring out their best and meet business needs.

Policy Development and Compliance:

• Develop procedures and interpret and apply policy for the area of expertise to achieve specified outputs, or advise the wider business on the application of policy, then monitor the implementation of those procedures within the region.
• Develop functional or operational policies and help develop policy frameworks for the region.
• Take responsibility for creating underlying procedures and monitoring their implementation.
• Direct development of the sales framework and delegate the review of sales operational policies against the framework to Sales Executives
• Monitor overall strategy implementation against timeline and budgetary margins

Customer Relationship Management / Account Management / Risk Management:

• Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organisation and to enable effective two-way flow of information and resolution of issues.
• Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
• Build, maintain and manage key client and customer relationships, often through account teams, to ensure their ongoing satisfaction and loyalty towards Interswitch.
• Partner with relevant stakeholders across Interswitch to raise awareness on sales procedures and to discuss and address risk management concerns.
• Ensure that risks, issues, dependencies, and constraints are managed appropriately and where risks or issues threaten delivery, develop and agree on recovery plans.

Requirements
Education:

• University Post Graduate Degree in Sales and Marketing, Business, Economics or Finance-related field.

Experience:

• At least 4 years of wide and deep experience in Corporate Sales and Marketing roles within reputable financial institutions or the payments industry, including a minimum of 5 years of customer-facing experience in the Sales Sector
• At least 3 years’ experience of planning, managing and organising resources within short/medium timescales within the overall policy framework and strategic objectives of the division

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Due to the high volume of applications, only shortlisted candidates will be contacted.

Job Title: Product Platforms Executive 

Location: Nigeria

About the job

• The Product Platforms Executive is responsible for overseeing and supporting the systems, technologies, and components that enable the operational effectiveness of the Product Organization.
• This role ensures that products and applications deliver on their intended value propositions by optimizing the use of processes, people, tools, systems, and applications.
• The goal is to enhance the performance of the Product and maximize the overall value delivered to the end user.

Key Responsibilities
Product Experience Management:

• Enhance the feedback loop between customers, partners, and product teams to ensure insights directly inform product improvements.
• Lead improvement initiatives focused not only on increasing success rates but also on elevating the overall customer experience—the ultimate measure of product success.
• Facilitate technical review sessions and provide dedicated technical support to high-value merchants to ensure optimal platform performance and satisfaction.

Application Operations:

• Continuously monitor and analyze application behaviour within the operational environment to identify trends and anomalies.
• Measure application performance across key metrics such as response time and end-user experience.
• Oversee and manage all third-level (Tier 3) support operations to resolve complex technical issues.
• Lead proactive and reactive problem management across applications, products, and platforms within the Product Organization.
• Maintain and manage a comprehensive problem log to track recurring issues and resolutions.
• Prioritize and coordinate the resolution of bugs based on impact and urgency.
• Support and empower first- and second-level support teams through knowledge sharing and escalation management.
• Generate actionable insights on application and customer experience to inform product team decisions.

Product Value Realization:

• Monitor and ensure customer value delivery for each release and Program Increment (PI), both pre- and post-launch.
• Track and validate return on investment (ROI) for product and feature releases, including metrics such as customer adoption and usage rates.
• Promote cross-functional collaboration around product initiatives, leveraging insights to identify and prioritize areas for improvement.
• Drive continuous enhancements across products and platforms to maximize business impact and value across product lines.

Product Improvement & Optimization Champion:

• Lead initiatives to enhance product delivery and management processes for greater efficiency and impact.
• Scale product knowledge across the organization and with external stakeholders to drive alignment and adoption.
• Promote and embed IT Service Management (ITSM) best practices within the Product Organization.
• Act as a key liaison between the Product Organization and external stakeholders beyond the business.
• Oversee product performance reporting to inform strategic decisions and continuous improvement.
• Design and implement business processes for the department, including onboarding, rollout, and ongoing education programs.
• Manage the product stack and associated tools to ensure optimal performance and alignment with business needs.

Education / Experience
Academic Qualification(s):

• A good degree in Computer Science or any other relevant/related field of study from an accredited University.

Professional Qualification(s):

• Certified Product Manager
• Lean Six Sigma Yellow Belt
• Other relevant industry certifications.

Experience (3–5 years minimum):

• Proven experience in product management or a related field.
• Strong background in technical operations, with deep understanding of system performance and reliability.
• Hands-on experience in technical support, with emphasis on issue resolution and customer satisfaction.
• Demonstrated ability to deliver exceptional user experiences through product design and continuous improvement.

Key Skills / Competencies
Functional / Technical:

• Expertise in technical support and issue resolution, ensuring minimal downtime and high user satisfaction.
• Strong troubleshooting skills, with a structured approach to identifying and resolving system/application issues.
• Proficient in project management, capable of coordinating cross-functional initiatives effectively.
• Skilled in research and data analysis to drive informed decision-making and continuous improvement.
• Hands-on experience with enterprise applications and system operations.
• Demonstrated critical thinking and problem-solving abilities in dynamic, high-pressure environments.
• Solid understanding and application of IT Service Management (ITSM) principles and best practices.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Due to the high volume of applications, only shortlisted candidates will be contacted.

Job Title: Lead, Real-Time Payment

Location: Nigeria

About the Job

• To lead, manage, and optimise the technical support and operations for the centralised Infrastructure for Real-time Payment in Nigeria and across Africa, which serves as the backbone for connectivity, interoperability, and data exchange for real-time payments.
• To provide leadership and Operational Management capacity for the core infrastructure, supporting real-time payments as well as other supporting infrastructure, systems, and platforms that enable Systegra to deliver Real-time payment strategy and business objectives effectively.
• To provide leadership and mentoring to a team of implementation and technical support engineers, ensuring the efficient operation of managed services systems and platforms.
• Maintaining a high level of support for both internal teams and external clients for the CI-Hub operations team meeting the highest standards for performance, security, and compliance.

Responsibilities
Strategic Leadership & Governance:

• Define the vision, strategy, and operating model for CI-Hub to align with the organisation’s real-time payment transformation roadmap.
• Establish governance frameworks, service-level agreements (SLAs), and compliance standards for CI-Hub operations.
• Drive adoption of best practices, industry standards, and regulatory compliance across all integration services.
• Lead, mentor, and manage a team of engineers and technical professionals in Nigeria and other IOCs responsible for real-time payment operations.
• Foster a collaborative and innovative team environment.
• Oversee recruitment, training, and development of team members.

Operational Management:

• Oversee daily operations of CI-Hub, ensuring uptime, reliability, and security of all connected systems.
• Develop and implement processes for monitoring, incident management, change management, and problem resolution.
• Ensure scalability and performance of the platform and infrastructure to support growing business and transaction volumes.
• Manage vendor relationships, third-party APIs, and system integrators supporting CI-Hub.

Technology & Innovation:

• Lead the design, deployment, and continuous improvement of integration solutions (APIs, middleware, microservices, messaging queues, data pipelines, etc.).
• Champion automation, AI/ML, and analytics-driven enhancements to improve hub efficiency.
• Evaluate and integrate emerging technologies to strengthen interoperability, resilience, and performance.

Stakeholder Engagement:

• Act as the primary liaison between business units, technology teams, and external partners leveraging the hub.
• Ensure alignment of hub capabilities with business needs, product launches, and client integrations.
• Provide transparency through performance dashboards, operational reports, and stakeholder reviews.

Technical Support and Escalation Management:

• Supervise CI-Hub operations technical team to ensure timely and effective resolution of technical issues.
• Lead development and implementation of standard processes to ensure best practices in customer support.
• Analyse trends in customer support data to identify areas for improvement.

Technology Infrastructure and Service Management:

• Stay updated on trends and technologies in real-time payments within the financial services industry.
• Participate in planning and implementation of new technology initiatives across core functions.
• Monitor performance of technical infrastructure and services, addressing potential issues using monitoring tools.
• Ensure compliance with relevant security standards and regulatory requirements.
• Manage relationships with OEMs, service providers, and internal/external customers.

System Maintenance and Optimisation:

• Manage maintenance and optimisation of CI-Hub and other real-time payment infrastructures within Interswitch, IOC, and customer sites.
• Identify and resolve system bottlenecks or inefficiencies in Systegra’s real-time payment technology infrastructure.
• Conduct regular assessments of system performance and recommend improvements.

Collaboration and Stakeholder Management:

• Collaborate with departments such as EFT Engineers, Core Tech, Project Management, Product Development, Back-office Operations, and QA to achieve Systegra’s objectives.
• Communicate technical information effectively to both technical and non-technical stakeholders.
• Work with product management teams to incorporate new features into software solutions, ensuring alignment between product development and engineering.

Innovation and Continuous Improvement:

• Foster a culture of innovation within the real-time payment operations team.
• Lead initiatives to continuously improve real-time payment systems and processes.

Risk Management:

• Identify potential risks in technology infrastructure and implement mitigation measures.
• Establish and maintain disaster recovery plans to ensure business continuity.
• Ensure compliance with data protection, cybersecurity, and industry regulations (e.g., PCI-DSS, GDPR, NDPR).

Vendor Management:

• Manage relationships with external vendors and partners to ensure procurement of high-quality technical products and services.
• Evaluate and select appropriate vendors for technical support tools and services.

Continuous Improvement:

• Implement initiatives to enhance efficiency and effectiveness of technical support and engineering processes.

Team Leadership and Management:

• Develop and implement effective teamwork and performance management measures.
• Motivate and mentor team members, fostering a culture of continuous learning and improvement.
• Delegate tasks effectively and ensure efficient resolution of customer issues.
• Manage team budgets and resources.

Education / Experience

• Bachelor’s degree in Computer Science, IT, Engineering, or related field.
• Professional certifications in IT Service Management, Integration, Cloud, or Security (e.g., ITIL, TOGAF, PMP, AWS/Azure, CISSP) are a plus.
• 7–10 years of Enterprise Engineering/Technical Support experience, preferably in Financial Services, FinTech, Telecommunications, or Service Provider companies.
• Proven track record in financial services, fintech, payments, or telecoms industry preferred.
• Experience with APIs, middleware, cloud-native architecture, data integration, and regulatory compliance.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Due to the high volume of applications, only shortlisted candidates will be contacted.