Recruitment at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Product Manager, Mobile Financial Services

Location: Nigeria

About the job

• To drive the growth of Interswitch’s mobile financial services products. Responsible for and driving the execution of a product strategy for an allocatedbusiness, in line with the business strategy to drivemarket penetration and to enablethe business to achieve its objectives.

Strategy and Planning:

• Craft the vision and strategy for allocated products,considering the trendsin the industry both globally and locally to enable the attainment of the business objectives.
• Research and stay abreastof advancements in the industryand other economicfactors to enable the product to remain ahead of competitors in terms of product innovation.
• Create a roadmap, alignedto the product strategy, and conduct periodicprogress reviews to support the alignment of stakeholders towardsa common goal and to drive the execution of the strategy.
• Oversee the management of the entireproduct lifecycle of a portfolio of products, to support the growth and success of the products.
• Enable the team to deliver by providing technical guidance, coaching, development and feedback to ensurethat they can deliver the required qualitywhile also contributing to their engagement.

Duties

• Improving and ManagingProduct Performance
• Market analysis, CustomerInsight Analysis
• Competitive research, Customer segmentation
• Developing Propositions
• Supporting Sales Channels
• Developing BusinessCases
• Evangelizing Product initiatives
• Managing and Reviewing of Roadmaps
• Supporting Development
• Resolving Issues
• Product Visioning
• Facilitating Customer co-creation sessions
• Product Conceptualization
• Launch (go-to-market)
• Developing propositions.

Education and Experience
Academic Qualification(s):

• Good 1st degree in relevant field / discipline.

Professional Qualification(s):

• Relevant Industry and Professional Certifications

Experience (Number of relevant years):

• Minimum of 5 years’ experience as a product manager with preferred experience in data-driven, highly competitive, complex, dynamic and digital environments such as payments & fintech, financial services, e-commerce, telecoms.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: React Native Developer

Location: Nigeria

Job Summary

• We seek an experienced Mobile Development Engineer who will play a crucial role in designing, developing, and maintaining cutting-edge mobile applications.
• You should be passionate about mobile technologies, possess strong problem-solving skills, and have a keen eye for detail.
• Your primary focus will on creating robust, high-performance, and user-friendly mobile applications that cater to the needs of our users.

Responsibilities

• Collaborate with cross-functional teams, including product managers, designers, and other developers, to create innovative mobile applications that meet user requirements and business objectives.
• Develop high-quality, scalable, and maintainable mobile applications for both Android and iOS platforms.
• Participate in the entire mobile application development lifecycle, from concept to deployment and maintenance.
• Stay up to date with the latest trends and best practices in mobile development, and actively contribute ideas to enhance the team’s overall technical capabilities.
• Conduct code reviews, debugging, and troubleshooting to ensure code quality and application performance.
• Optimize mobile applications for maximum speed, scalability, and efficiency.
• Collaborate with the QA team to ensure thorough testing of mobile applications and address any issues identified.
• Keep abreast of advancements in mobile technologies and proactively recommend improvements and updates to current processes.

Position Requirements

• Bachelor’s Degree in Computer Science, Software Engineering, or a related field.
• Proven experience in mobile application development for both Android and iOS platforms.
• Experience with cross-platform mobile development frameworks (e.g., React Native, Xamarin) is a plus.
• Solid understanding of mobile UI/UX design principles and best practices.
• Familiarity with RESTful APIs, web services, and mobile security protocols.
• Proficient in version control systems, such as Git.
• Excellent problem-solving and analytical skills.
• Ability to work collaboratively in a team environment and communicate effectively.
• A strong portfolio of mobile applications developed is a plus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Lead, Operations Assurance

Location: Nigeria
Job type: Full-time (Hybrid)

Summary

• The Team Lead, Operations Assurance will be responsible for ensuring efficient service delivery, data-driven decision-making, and continuous process improvement by analyzing service performance data to improve services, and align with organizational goals.

Responsibilities
Team Leadership and Management:

• Lead, mentor, and develop a team of Service Analysts and Data Analysts, fostering a collaborative and high-performance culture.
• Set clear objectives for the team, provide regular feedback, and conduct performance evaluations.
• Coordinate the team’s workload to ensure timely completion of tasks, projects, and reporting requirements.

Operations Service Management:

• Oversee the delivery of operations services, ensuring that service levels meet or exceed expectations and are aligned with organizational goals and commitments.
• Monitor and manage quality metrics related to service delivery, such as response times, resolution rates, reactivation rate and customer satisfaction to ensure continuous improvement and customer satisfaction.
• Collaborate with cross-functional teams to develop service improvement plans and implement them to address areas of concern.
• Ensure that all operational procedures are documented, followed, and regularly updated to reflect best practices.

Data Analysis and Reporting:

• Lead data analysts in the collection, processing, and analyses of data related to operations service performance.
• Develop and maintain dashboards, reports, and data visualizations that provide actionable insights into operations service performance and trends.
• Use data to identify areas for improvement in service delivery and operational efficiency, driving continuous improvement initiatives.
• Ensure data accuracy and integrity, and promote data-driven decision-making across the operations group.

Process Improvement:

• Analyze operational processes and identify opportunities for optimization to improve efficiency, reduce costs, and enhance service quality.
• Implement process improvement initiatives, using methodologies such as Lean Six Sigma, to achieve measurable improvements in service delivery.
• Encourage innovation and the adoption of best practices within the team to drive operational excellence.

Stakeholder Communication and Collaboration:

• Serve as the primary point of contact for stakeholders regarding operations service performance and data analysis insights.
• Communicate effectively with internal and external stakeholders to understand their needs and ensure that operations services meet those needs.
• Collaborate with other departments to align operations service activities with broader organizational goals and strategies.

Strategic Planning and Execution:

• Contribute to the development of the operations service and data analysis strategy, ensuring alignment with organizational objectives.
• Lead the planning and execution of projects related to operations service and data analysis, ensuring timely delivery and high-quality outcomes.
• Stay informed about industry trends and emerging technologies, applying relevant insights to enhance operations service and data analysis capabilities

Skills:

• Advanced Understanding of SQL
• Intermediate Understanding of Electronic funds transfer processing
• Intermediate Understanding of operational risk management and compliance requirements.
• Intermediate Understanding of Operations around Interswitch’s products
• Data analysis & presentation (PowerBI, Tableau etc)
• Fintech Backoffice Operations

Requirements

• B.Sc or B.Eng. in Computer Science/Business Information Technology
• with relevant experience/certifications in EFT payments and Fintech Product Operations is required
• SQL scripting skills
• ITIL knowledge/certification
• Leans Six Sigma certification
• Intermediate understanding of Project management principles is also a plus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Due to the high volume of applications, only shortlisted candidates will be contacted.

Job Title: Lead, Data Engineer

Location: Nigeria

About the job

• To build reliable data integration solutions, clean, transform, and analyze vast amounts of big data from various systems using Spark and other ETL tools to provide ready-to-use dataset to data scientists and data analysts, while ensuring data quality and integrity.
• Collaborate with stakeholders to design scalable and efficient data solutions that enable informed decision-making, and compliance with data governance.

Responsibilities
Data Ingestion and Extraction:

• Develop and implement efficient data ingestion pipelines to acquire and extract large volumes of structured and unstructured data.
• Ensure data integrity and quality during the ingestion process.
• Integrate various data sources and formats into a unified data ecosystem.

Data Processing and Transformation:

• Design and execute data processing workflows to clean, transform, and enrich raw data.
• Develop scalable data processing algorithms and techniques to handle big data volumes efficiently.
• Optimize data processing pipelines for performance and reliability.

Data Storage and Management:

• Create and maintain data storage architectures that cater to the specific needs of big data applications.
• Implement robust data management strategies, including data partitioning, indexing, and compression techniques.
• Ensure data security, privacy, and compliance with relevant regulations.

Data Analysis and Modeling:

• Collaborate with data scientists and analysts to understand their requirements and translate them into scalable data models.
• Apply data visualization techniques to communicate insights effectively.

Performance Optimization;

• Identify and implement strategies to enhance the performance and efficiency of big data applications and systems.
• Conduct performance tuning, load testing, and capacity planning to meet scalability and throughput requirements.
• Monitor system performance and troubleshoot issues related to data processing, storage, and retrieval.

Data Governance and Compliance:

• Establish and enforce data governance policies, standards, and best practices.
• Ensure compliance with data regulations such as GDPR or HIPAA by implementing appropriate data protection measures.
• Conduct data audits and implement data quality controls to maintain data accuracy and consistency.

Collaboration and Communication;

• Collaborate with cross-functional teams, including data scientists, analysts, and software engineers, to understand their data requirements and provide technical support.
• Communicate complex technical concepts and findings to non-technical stakeholders in a clear and concise manner.
• Participate in knowledge-sharing activities and contribute to the continuous improvement of data engineering practices.

Documentation and Reporting:

• Document data engineering processes, workflows, and system architectures for future reference and knowledge transfer.
• Prepare technical documentation, including data dictionaries, data lineage, and system specifications.
• Create and maintain documentation related to data governance, compliance, and security protocols.

Requirements
General Education

• BSc in Computer Science, Computer Engineering, or a related field.
• Evidence of strong industry or sector participation and possession of relevant professional certifications such as:
• Microsoft Azure Data Engineer Associate
• Databricks Certified Data Engineer Associate
• Databricks Certified Data Engineer Professional
• Amazon Web Services (AWS) Certified Data Analytics – Specialty
• Cloudera Data Platform Generalist Certification
• Data Science Council of America (DASCA) Associate Big Data Engineer
• Data Science Council of America (DASCA) Senior Big Data Engineer
• Google Professional Data Engineer
• IBM Certified Solution Architect – Cloud Pak for Data v4.x
• IBM Certified Solution Architect – Data Warehouse V1

General Experience:

• Minimum of 7 years experience developing, deploying, and managing robust ETL/ELT data solutions, preferably within a reputable Financial Institution or FinTech company.
• Demonstrated experience in building and maintaining scalable data pipelines, integrating multiple data sources, and ensuring end-to-end data quality and performance.
• Proven track record of collaborating with cross-functional teams (Data Scientists, Engineers, and Analysts) to deliver high-impact, data-driven insights and systems.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head, DevOps Engineering

Location: Nigeria

Job Summary

• In this role, you’ll lead the automation and configuration management of servers to enable Interswitch to meet the needs of the client by delivering stable environments for delivery of quality.
• To lead System Software Project plans development, and to align with Team Lead, Software Development and Team Lead, Software Testing on security and troubleshooting activities.
• To communicate client needs to team of DevOps Engineers and to report monthly progress to Chief Software Architect

Responsibilities
Application Software Roadmap:

• Create roadmap to facilitate application software development and ensure the development work is prioritised in line with business requirements.
• Lead team of DevOps Engineers to align on software development progress and integration and implement mitigation measures if need be.
• Review and discuss weekly progress reports submitted by the DevOps Engineers.
• Submit monthly progress reports to Chief Software Architect and align on incoming projects and needed mitigations.

Application Software Development:

• Develop existing and new applications by analysing and identifying areas for modification and improvement.
• Develop new applications to meet customer requirements.
• Engage with cross-functional heads to align on needed improvements in software design and development.
• Direct troubleshooting and analysis of infrastructure and integration related codes.
• Schedule testing and audit sessions in alignment with team leads; monitor execution of improvements.
• Monitor, identify, and correct the most complex software defects to maintain fully functioning applications software.

Project Management:

• Manage a portfolio of projects while reporting to the Chief Software Architect.
• Define software development project plan; collaborate with team leads (i.e. software development and software testing) on listing projects in pipeline to maintain alignment across all functions.
• Share software development project plan and regulatory procedures to team of DevOps Engineers.
• Monitor implementation of those procedures within Interswitch.

Information Security:

• Implement and provide input on the design of required security measures such as firewalls or message encryption, monitoring performance to notify security experts of any problems.
• Deploy various software supporting tools including source control and cybersecurity, to enhance system security and integration.

Design and Conceptualisation:

• Lead the design and execution of customer research projects by collecting and analysing customer and market data to develop an understanding of customer segments, trends, needs, and expectations.
• Work effectively with cross-functional teams to conceptualise products and services, leveraging data to drive original design ideas and decisions.
• Evaluate the feasibility / relevance of proposed solutions, working in cross-functional or agile teams to develop and deliver significant aspects of the development programme.
• Develop data-driven analyses to surface new opportunities to differentiate and improve products and user experiences, ensuring consistency across digital products, services, and channels.

Performance Management and Talent Optimisation:

• Manage and report on DevOps Engineering team performance.
• Set appropriate performance objectives for direct reports or project / account team members, hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.
• Motivate and support the growth of all DevOps Engineering team members, using equitable approaches to performance management and development that may be differentiated to support each employee’s unique needs and preferences in order to bring out their best and meet business needs.

Customer Needs / Experience Research:

• Complete research and analyse data to develop and support a sound understanding of customer segments, trends, needs, and expectations.
• Contribute to the design and creation of reporting strategies and templates. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations.
• Share insights with the DevOps team to ensure a better understanding of customer needs and make recommendations with a potential impact on the Customer Experience strategy to the Chief Software Architect.

Educational Qualification

• Graduate Degree in Computer Science or a related field.

Required Experience:

• At least 8 years’ experience in DevOps Software Engineering.
• At least 5 years’ experience of planning, managing and organising resources within short / medium timescales, within the overall policy framework, specifically relating to DevOps Project Management.
• Substantial general work experience together with comprehensive job related experience in own area of expertise is required for job holder to operate at a fully competent level.
• Cloud Expertise: Deep, hands-on experience with AWS and Azure, and comfortable managing everything.
• Kubernetes Knowledge: You know Kubernetes inside-out and have used it in production environments.
• Infrastructure as Code: You’re proficient with Ansible, Terraform, or similar tools and have experience building and managing IaC in production environments.
• CI/CD Workflow Management: Skilled at setting up and optimizing CI/CD workflows, particularly with tools like Bitbucket Pipelines, Jenkins, and ArgoCD.
• Monitoring Tools: Proficient in Prometheus, Grafana, and ELK stack, with an eye for optimizing system monitoring, logging, and visualization.
• Scripting Skills: Strong experience with scripting languages like Bash and Python to automate tasks and streamline processes.
• Security Savvy: Knowledge of DevOps security best practices and familiarity with industry standards.
• Leadership and Mentorship: Proven ability to lead a team, provide technical guidance, and cultivate a collaborative, growth-oriented environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Due to the high level of Applications, only shortlisted candidates will be contacted. Thank you

Job Title: Strategic Partnerships Executive

Location: Nigeria
Job type: Full-time (Hybrid)

About the Job

• Responsible for the growth of Verve card scheme through strategic partnerships with entities in Nigeria, Africa and the Rest of World. Strategic partners include global merchants, processors, switches, resellers, consultants/enablers, government & corporates.

Responsibilities

• Identify, engage, sign-up/execute agreements, and manage strategic partners.
• Provide weekly reports on project(s) or engagement status for the existing strategic partnerships pipeline to the Team Lead, Strategic Partnerships.
• Extend existing Verve products to new markets (Africa) and manage strategic market expansion initiatives.
• Develop innovative products to deepen and grow the Verve scheme business.
• Manage internal and external stakeholders.
• Provide business support and guidance to project teams for onboarding and integration of strategic partners.
• Follow up with prospective strategic partners or initiatives to aid proper tracking and reporting of ongoing engagements.
• Support, research, and create strategies for rapid expansion of the Verve scheme.
• Conduct market research required to designate entities as strategic partners.
• Partner with cross-functional teams including (but not limited to):
  • Business Development
  • Technology
  • Marketing
  • Finance
  • Risk
  • Legal
  • Compliance
• Perform any other tasks as may be assigned by the Team Lead, Strategic Partnerships.

Qualifications

• Bachelor’s Degree or HND in a Business-related field.
• MBA (added advantage).
• French language proficiency (added advantage).

Experience:

• Must have 3 – 6 years working experience.
• At least 3 years experience in:
  • Corporate Banking
  • Electronic Banking
  • Transaction Banking
  • OR FinTech
• Experience closing deals with corporates (added advantage).
• Experience in Consulting or Telecoms (added advantage).
• Experience in Pan-African business engagements (added advantage).
• Experience in card issuance, acquiring, and payments projects (added advantage).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Due to the high volume of applications, only shortlisted candidates will be contacted.