Recruitment at ipNX Nigeria Limited

ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.

Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.

We are recruiting to fill the position below:

Job Title: Contact Center Agent

Location: Nigeria
Employment Type: Full-time

Job Summary

• The Contact Center Agent is responsible for handling inbound and outbound customer interactions, providing exceptional service, and resolving inquiries efficiently.
• The agent serves as the first point of contact for customers, ensuring a positive experience while supporting the company’s products and services.

Key Responsibilities

• Answer incoming customer calls, emails, and chat inquiries in a professional and timely manner.
• Provide accurate information about products, services, promotions, and technical support.
• Resolve customer issues, complaints, and inquiries with a focus on customer satisfaction.
• Process service requests, billing inquiries, and account modifications as needed.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Maintain a strong knowledge of company offerings, policies, and procedures.
• Accurately document customer interactions and resolutions in the CRM system.
• Achieve individual and team performance targets, including call handling time and customer satisfaction scores.
• Adhere to company policies, compliance requirements, and quality assurance standards.
• Participate in ongoing training sessions to enhance knowledge and customer service skills.

Qualifications & Requirements

• HND or Bachelor’s degree.
• One year Prior experience in a contact center, customer service, or telecommunications industry is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in using computers, CRM systems, and Microsoft Office applications.

Salary
N112,000 per month.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Financial Account Officer (Supervisor)

Location: Nigeria
Employment Type: Full-time

Purpose of the Job (Brief)

• To ensure the daily posting and reconciliation of all Billing transactions and revenue. Deliverables (Maximum 5-6 key responsibilities)

Expected Key Results (Detailed KPIs)
Key Activities:

• Company Account Operations (Revenue): Perform company accounting operations such as amortization of invoices, accruals for unbilled, suspense accounts, and revenue recognition. This includes daily posting and amortization of invoices and credit notes into the accounting system.
• RevenueTrend Analysis: Perform monthly revenue trend analysis and review. This includes a comparison of financial information from different
• periods
• Business Analytics and Financial Information: Preparation of financial reports and schedules, including financial planning, analysis, and reporting activities as per company standards

Annual Audit and Other Internal Control Mechanisms:

• Assist in financial audit and implementation of audit recommendations.
• This includes internal control assessments and recommendations.

Completeness and Accuracy of Financial Transactions:

• Ensure completeness and accuracy of financial transactions such as invoices, credit notes, receipts, subscriptions, CDRs, and Bank reconciliation in a timely manner.
• Submission of monthly account reports for Billing to the Company accountant.

Requirements

• Interested candidates should possess a Bachelor’s Degree with 2 – 5 years experience.

Application Closing Date
26th January, 2026.

How to Apply
Interested and qualified candidates should send their CV to: lilianadefisoye@gmail.com using the job title as the subject of the mail.

Note: All candidates must ensure that they meet the minimum qualification stated.

Job Title: Manager, Network Operating Centre

Location: Nigeria
Employment Type: Full-time

Description

• We’re looking for an experienced NOC Manager to lead our 24/7 network operations, ensuring high availability, performance, and reliability across core, access, backbone, and customer networks.
• This role is suited for a hands-on technical leader who combines deep network expertise with strong people management, operational discipline, and a passion for service quality and uptime.
• Open to Nigerians Only.

What you’ll be responsible for

• Lead and manage L1/L2/L3 NOC engineers and shift teams
• Ensure proactive monitoring, fault detection, escalation, and resolution
• Drive incident, problem, and change management using ITIL practices
• Track and improve key metrics including uptime, MTTD, MTTR, and SLA compliance
• Coordinate planned maintenance, upgrades, and configuration changes
• Serve as the primary escalation point for major network incidents
• Oversee network performance reporting and operational dashboards
• Champion automation and continuous improvement in NOC processes.

What you bring

• Bachelor’s degree in Engineering, Computer Science, Telecommunications, or related field
• 7+ years’ experience in Network Operations / ISP / Service Provider environments
• 3+ years in a leadership role managing a 24/7 NOC team
• Strong knowledge of IP networks (BGP, OSPF, MPLS), fiber, GPON, and wireless
• Experience with monitoring tools (e.g., Zabbix, PRTG, SolarWinds, Cacti)
• CCNP and ITIL certifications (preferred); PMP/PRINCE2 is a plus
• Excellent stakeholder communication and incident leadership skills.

Application Closing Date
23rd January, 2026.

How to Apply
Interested and qualified candidates should send their CV to: htominiakubie@ipnxnigeria.net using the job title as the subject of the mail.

Note

• If you’re driven by network reliability, operational excellence, and leading high-impact technical teams, we’d love to hear from you by sending your Cv and cover note explaining why you make a great fit to
• We will only reach out to qualified candidates.

Job Title: Regional Team Lead – Service Delivery

Location: Nigeria
Employment Type: Full-time

Description

• We’re looking for an experienced Regional Team Lead to manage and coordinate technical service delivery operations across assigned regions, ensuring reliable connectivity, high service quality, and excellent customer experience for enterprise and residential customers.
• This role is ideal for a hands-on technical leader with strong people management skills and deep experience in ISP / Telecom service delivery environments.

Your key responsibilities

• Lead and supervise regional service delivery teams and contractors
• Ensure timely installations, upgrades, and fault resolution
• Monitor and improve SLAs, MTTR, downtime, and service quality metrics
• Serve as escalation point for complex customer service issues
• Coordinate preventive and corrective maintenance activities
• Enforce SOPs, documentation, and process improvements
• Collaborate with NOC, field engineering, sales, and logistics teams.

Must Have Requirements

• Bachelor’s degree in Engineering, Computer Science, Telecommunications, or related field with a minimum 2.1 or upper credit.
• 5–8 years’ experience in service delivery, network operations, or field engineering
• At least 2 years in a supervisory or team lead role
• Strong knowledge of IP networks, fiber, and wireless technologies
• Experience with SLAs, ITIL-based service delivery, and ticketing systems
• •Certifications such as ITIL, CCNA/CCNP, or PMP are an advantage.

Application Closing Date
27th January, 2026.

How to Apply
Interested and qualified candidates should their updated CV and application letter to: htominiakubie@ipnxnigeria.net using the job title as the subject of the mail.

Note: If you’re passionate about leading technical teams, improving service performance, and delivering reliable customer experiences at scale, we’d love to hear from you.