Recruitment at Kuda Bank
Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world’s smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading ‘Neobank’ for Africans.
To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.
We are recruiting to fill the position below:
Job Title: Fraud Analyst
Location: Nigeria (Hybrid)
Job type: Full time
Job Summary
- We are seeking a highly skilled and detail-oriented Fraud Analyst to join our dynamic Fraud Team.
- In this role, you will play a key part in managing fraud queries, proactively preventing fraud incidents, and ensuring the security of our customers’ finances.
Key Responsibilities
- Identifying and investigating cases of fraud across our various channels
- Implementing measures to mitigate fraud risks and prevent fraudulent activities
- Monitoring all electronic transactions to detect suspicious patterns
- Handling escalations and providing timely resolutions to fraud-related issues
- Collaborating with internal stakeholders to identify trends and implement control measures
- Providing investigative findings on reported fraud cases to customers
Requirements
- Bachelor’s degree in a relevant field
- Minimum of 1 years of experience in fraud analysis or a similar role
- Strong analytical and problem-solving skills
- Knowledge of fraud prevention techniques and technologies
- Proficiency in using fraud detection tools and software
- Excellent attention to detail and ability to work with large volumes of data
- Good communication skills and ability to collaborate effectively with cross-functional teams
- Ability to work in a fast-paced environment and handle multiple priorities
Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:
- Great and upbeat work environment populated by a multinational team
- Pension
- Career development & growth
- Competitive annual leave plus bank holidays
- Competitive paid time off (Parental, Moving day, Birthday, Study leave etc)
- Group life insurance
- Medical insurance
- Well-fare package (Wedding, Compassionate and etc)
- Perkbox
- Goalr – employee wellness app
- We are advocates of work-life balance, working in a hybrid in office schedule
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Senior Legal Counsel
Location: Nigeria (Hybrid)
Job type: Full time
Job Summary
- We are looking for a result-driven and highly motivated legal practitioner with financial services and general corporate advisory experience to join our Legal team working out of Lagos, Nigeria.
- In this role, you will work closely with colleagues across multiple teams on a wide range of legal, regulatory, transactional and corporate governance matters.
- You will also represent the company in dealings with various external stakeholders (including vendors, regulators and external solicitors, where necessary).
- The ideal candidate will be well versed in several areas of law and willing to learn.
Responsibilities
- Review products and features to be launched by the company ensuring compliance with applicable laws and where necessary devise and execute creative solutions to meet current and evolving business needs.
- Support the development and implementation of group legal strategy and contribute to the development of the company’s general business strategy.
- Advise internal teams on a variety of legal topics pertaining to financial products and markets, SaaS Agreements, vendor agreements, consumer protection, marketing, intellectual property, data privacy and security and the general legal framework for Kuda’s operations.
- Assist in transactional activities including M&A, investments and joint ventures as well as restructurings, as applicable.
- Partner with cross-functional and regional teams and provide support on legal matters of varying complexity in connection with the group’s expansions plans.
- Draft contracts / agreements, policies and other legal documents relevant to various departments of the company such as product partnerships, marketing, IT, customer support, compliance and cards;
- Draft and review customer-facing terms and conditions relating to various products and services provided by the company.
- Liaise with external counsel in the management of outsourced legal work and resolution of disputes;
- Review and advise management on legal implications of internal policies and procedures;
- Advise on the corporate governance framework applicable to the company and drafting of corporate governance policies;
- Monitor new developments in the legal environment in order to advise the company on impact and compliance.
Requirements
- Nigerian-qualified lawyer with 7 years PQE with at least 3 years of corporate legal and regulatory compliance experience.
- Strong knowledge of and interest in financial services with prior work experience in transactions relating to financial institutions and regulated entities.
- In depth knowledge of general corporate and commercial law principles with a good business sense.
- Ability to analyze legal issues, strategize and proffer practical solutions.
- Strong verbal and written communication skills with demonstrable ability to communicate ideas concisely, clearly and confidently with good presentation skills in one-on-one settings or to larger groups.
- Meticulous attention to detail and strong organisational skills.
- Passionate, enthusiastic, team player, with good judgment and an ability to work in a fast-paced environment and adapt quickly to changing needs and priorities; proven ability to prioritise and manage multiple tasks simultaneously with little direction.
- Ability to manage stakeholders within and outside the company in relation to the role.
Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:
- Great and upbeat work environment populated by a multinational team
- Pension
- Career development & growth
- Competitive annual leave plus bank holidays
- Competitive paid time off (Parental, Moving day, Birthday, Study leave etc)
- Group life insurance
- Medical insurance
- Well-fare package (Wedding, Compassionate and etc)
- Perkbox
- Goalr – employee wellness app
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Contact Center Agent
Location: Nigeria
Job type: Contract
Job Overview
- Engage current and potential customers to provide support, ensure customer satisfaction and retention towards the fulfilment of the strategic goal of the business at large.
Responsibilities
- Staying informed on social media trends, innovations, and changes.
- Act as the first point of contact to customers.
- Resolve customer issues within the scope of existing service level agreements.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Follow communication procedures, guidelines, and policies while resolving customers’ complaints through multiple channels.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions and resolve them.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Ensure that all escalated disputes are properly reviewed and resolved within the agreed SLA according to CBN guidelines.
- Respond promptly and effectively to escalated disputes and communicate findings to customers
- Provide feedback on the efficiency of the customer impacting processes for improvement purposes.
- Ensure customer satisfaction and provide professional customer support.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication
- Ensure the highest level of service standards are maintained.
Requirements
- HND / B.Sc (MBA added advantage)
- Minimum of 1-2 years’ experience in similar role.
- Excellent knowledge of social media best practices.
- Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, and Google+.
- ·Working knowledge of social media tools, such as HootSuite, Buffer, and Google Analytics
- Conversant with major Telephony and CRM applications used across the industry.
- Ability to deal with diverse problems using facts, judgement and discretion to resolve them.
- Have an instinct around anticipating and handling problems, crafting solutions, communicate them to clients
- Ability to probe effectively for understanding.
- Listening attentively to customers on every complaint.
- Offer customer a solution or an alternative that best meets their needs.
- Knowledge of customer service practices and principles
- An understanding of banking procedures and policies and Computer literacy
- High degree of intelligence, communication and analytical skills
- Knowledge of the Financial Advisory and Intermediary Services Act.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Senior Product Manager – Onboarding and Identity
Location: Nigeria
Job type: Full time
About the Role
- We are looking for an experienced Senior Product Manager to lead the Onboarding& Identity team at Kuda. In this role, you will own and drive the strategy, development, and optimization of customer onboarding processes.
- This includes enhancing the onboarding journey, reducing friction, and ensuring seamless account creation and upgrades.
- You’ll collaborate with cross-functional teams including Design, Engineering, Analytics and Marketing to deliver a roadmap of impactful features and experiments that improve user experience and drive growth.
- This is a unique opportunity to make a significant impact on Kuda’s growth and our customers’ lives.
Responsibilities
- Take full ownership of the onboarding roadmap, ensuring alignment with Kuda’s OKRs and setting a clear vision for the team.
- Lead a team of engineers, designers, and analysts, fostering collaboration and ensuring high-quality execution of the roadmap.
- Own, understand and optimize the onboarding funnel metrics, utilizing these to share performance with C-Suite executives, direct your roadmap, and identify issues.
- Discover, develop, and improve features to enhance the onboarding experience, including streamlining account creation and upgrades.
- Collaborate with internal and external stakeholders to manage product requirements, ensuring compliance with regulatory and operational standards.
- Build world-class onboarding experiments and features using data, research, and collaboration. Define methods and metrics to evaluate success and failure.
- Coordinate resources and timelines to ensure on-time delivery with the highest quality.
- Deliver features and products that create amazing user experiences and validate these with customers.
Requirements
- 3+ years of experience in product management, specifically working on onboarding journeys.
- A strong understanding of the mobile ecosystem.
- A test-and-learn mindset; you are focused on experimenting and using data to guide your decisions.
- A proven track record of delivering impactful changes and improvements.
- Comfort working with data; you can manipulate and analyze data to understand problems and measure outcomes.
- A bias for execution; you focus on defining the right MVP, making trade-offs, and shipping effective features.
- Exceptional curiosity; you’re unafraid to ask questions, tinker, and learn to help drive product success.
- Experience analyzing data from multiple sources to identify insights, pinpoint opportunities, and inform product decisions.
Preferred Qualifications:
- Experience in fintech or digital financial services.
- Familiarity with African markets.
- Knowledge of KYC processes and regulatory requirements.
- Experience running A/B tests.
- Passion for user experience and a desire to build exceptional products.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Senior Data Analyst
Location: Nigeria (Hybrid)
Job type: Full time
Job Summary
- We are seeking a Senior Data Analyst to join our Fraud Team.
- In this role, you will leverage your expertise in data analytics to uncover insights, build predictive models, and develop strategies to combat fraud effectively.
Key Responsibilities
- Monitor transactions and activity to identify patterns and trends indicative of fraudulent behavior.
- Develop and refine fraud detection algorithms and scoring systems.
- Analyze large datasets to generate actionable insights for fraud prevention.
- Create dashboards and reports to track key fraud metrics and trends.
- Present findings and recommendations to stakeholders, including leadership teams.
- Partner with Fraud Operations, Risk, and Product teams to develop effective fraud prevention strategies.
- Collaborate with Data Science and Engineering teams to implement advanced machine learning models and solutions.
- Evaluate and enhance current fraud detection processes, tools, and systems.
- Lead the development of automated solutions to streamline fraud detection and reporting.
- Assess emerging fraud trends and adapt strategies to address new risks.
- Proactively identify vulnerabilities and recommend preventive measures.
Requirements
- Bachelor’s degree in a relevant field.
- Minimum of 4 years of experience in fraud analysis or a similar role.
- Strong analytical and problem-solving skills.
- Excellent attention to detail and ability to work with large volumes of data.
- Intermediate to advanced SQL (an advantage).
- Strong analytical and problem-solving skills.
- Experience working in a fintech or other fast paced environment.
- Proficient in Monitoring systems and rules tuning.
- Knowledge of fraud prevention techniques and technologies.
- Proficiency in using fraud detection tools and software
- Good communication skills and ability to collaborate effectively with cross-functional teams.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Proficiency in SQL for querying databases and extracting data for analysis.
- Advanced skills in data analysis and the ability to use these skills to identify patterns and anomalies that may indicate fraud.
Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:
- Great and upbeat work environment populated by a multinational team
- Pension
- Career development & growth
- Competitive annual leave plus bank holidays
- Competitive paid time off (Parental, Moving day, Birthday, Study leave etc)
- Group life insurance
- Medical insurance
- Well-fare package (Wedding, Compassionate and etc)
- Perkbox
- Goalr – employee wellness app
- We are advocates of work-life balance, working in a hybrid in office schedule
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Recruitment at Kuda Bank
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