Recruitment at MTN Nigeria

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Digital Marketing and Communications Lead

Job Identification: 5307
Location: Nigeria
Employment Type: Full-time
Job Category: MTN Level 2
Reports To: Manager – Brand and Marketing
Division: MoMo Payment Service Bank (MoMo PSB)

Mission

• Drives and ensures effective Fintech implementation of building strong brand equity and TOMA that can be leveraged for customer acquisition, retention and incremental usage  in line with Fintech communication strategy and also ensures  tactical plans are executed to achieve Fintech acquisitions and revenue targets.

Description

• Develop and execute digital marketing campaigns across multiple channels, including search engine marketing (SEM), social media, email marketing, display advertising, and content marketing.
• Collaborate with internal stakeholders and external vendors to create engaging and effective campaign assets, such as ad copies, landing pages, and visual content.
• Ensure campaigns are launched on schedule and monitor their performance throughout their lifecycle.
• Gather and analyze data from various digital marketing channels to measure campaign effectiveness, identify trends, and generate actionable insights.
• Track key performance indicators (KPIs) such as click-through rates (CTR), conversion rates, return on ad spend (ROAS), and customer acquisition costs (CAC).
• Prepare regular reports and presentations to communicate campaign results, recommendations, and optimizations to the marketing team and relevant stakeholders.
• Continuously optimize campaigns based on data-driven insights, aiming to improve performance and drive better ROI.
• Conduct A/B testing and multivariate testing to refine targeting, messaging, and creative elements.
• Stay up-to-date with industry trends, emerging technologies, and best practices in digital marketing and apply them to enhance campaign performance.
• Collaborate with cross-functional teams, including creative, content, and web development, to align digital marketing initiatives with overall marketing strategies and goals.
• Monitor activities on all MoMo PSB digital touch points, including the MoMo PSB Website (home page and top-level sections) and MoMo brand presence on other social networking sites.
• Assist with developing digital rollout plans and route-to-market strategies for all Master brand initiatives.

Qualifications
Education:

• Degree in Marketing, Business, or any related discipline or its equivalent.
• Additional certifications in digital marketing are a plus.
• Relevant postgraduate qualifications are an advantage.

Experience:

• 3 – 7 years experience, which includes:
  • A minimum of 2 to 3 years’ total experience in Digital Marketing or an allied field is required.
  • Proven experience in implementing and managing digital marketing campaigns, preferably in a data-driven environment.
  • Proficiency in digital marketing platforms such as Google Ads, Facebook Ads Manager, Google Analytics, and email marketing tools.
  • Experience in Fintech, banking, or Mobile Money is preferred.
  • Experience working in a global or multinational enterprise with a good understanding of emerging markets is preferred.
  • Passion for digital marketing and staying up-to-date with industry trends and best practices.

Application Closing Date
24th February, 2025; 10:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Regional Sales Manager

Job Identification: 5315
Location: Nigeria
Employment Type: Full-time
Job Category: MTN Level 3
Reports To: Senior Manager – Head Distribution
Division: MoMo Payment Service Bank (MoMo PSB)

Mission

• Responsible for implementing the Fintech business objectives within the region, through the development and implementation of innovative marketing and trade initiatives.

Description

• Execute the OpCo Fintech strategy in the territory to achieve the business objectives, mind share, and loyalty in the region.
• Assist in conducting demand planning, forecasting product performance, developing budgets for the upcoming year, and implementing plans to achieve the desired targets.
• Develop and execute territory-specific initiatives and manage profitable and sustainable channel partnerships to ensure the achievement of Fintech objectives in the region.
• Initiate trade promotional activities to achieve push and pull effects for financial services products and services, and implement customer and channel reward and recognition initiatives.
• Review and analyze operations and performance to determine what is required to achieve sales targets and ensure these are put in place.
• Achieve BTL visibility objectives across all outlet types and categories in the region through the effective planning and execution of merchandising.
• Review the analysis of regional marketing surveys on current and new product concepts and recommend future product development within the region.
• Drive the integration of Fintech strategies within all relevant channels in the region.
• Monitor and prepare periodic reports on sales performance, profitability, and operator performance trends, and generate periodic channel assessment reports for channel performance reviews.
• Ensure a standard look and feel across all Fintech retail outlet types in the territory.
• Ensure effective communication of the Fintech proposition at the customer and retail layers of the distribution channel.
• Research and provide feedback reports on competitor activity, network quality, peculiar market situations, and any issues affecting the marketing of Fintech products and services in the region.
• Ensure effective communication of Fintech services to customers, agents, and merchants within the region.
• Manage and provide solutions to escalations that have multiple processes or functions that impact the critical path of service delivery, keeping SM Distribution apprised of the same
• Identify and document key risks, issues, and dependencies, and set mitigation actions with guidance from the SM Distribution.
• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR.

Qualifications
Education:

• First Degree in any Commercial discipline
• Fluent in English.

Experience:

• 6 – 13 years’ experience, which includes:
  • A minimum of 2 years in a managerial role
  • Experience in Fintech, banking, or telecom is preferred.
  • Experience working in a global or multinational enterprise with a good understanding of emerging markets.

Application Closing Date
24th February, 2025; 10:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Regional Sales Specialist

Job Identification: 5316
Location: Enugu
Employment Type: Full-time
Job Category: MTN Level 2
Reports To: Manager – Regional Implementation Enugu
Division: MoMo Payment Service Bank (MoMo PSB)

Mission

• Responsible for the development and implementation of innovative marketing and trade initiatives.
• The role coordinates the execution of regional fintech and merchant strategies to drive OpCo’s value and growth aspirations.
• Supports the proposal of effective route-to-market options in the implementation of defined strategies for merchants; assists in the distribution of financial services and products through various channels; and coordinates the execution of regional trade marketing strategies to drive growth aspirations in the financial services space.

Description

• Assist in the evaluation baseline of Service Level Agreements (SLAs) and KPIs, when required.
• Assist in the preparation of proposals on change initiatives, SLAs, policies, and procedures, when required.
• Support the execution of the OpCo Fintech strategy in the territory to achieve business objectives, mind share, and loyalty in the region.
• Assist in conducting demand planning, forecasting product performance for the upcoming year, and implementing plans to achieve the desired targets.
• Execute territory-specific initiatives and assist in managing profitable and sustainable partnerships to ensure achievement of the fintech objectives in the region.
• Execute OpCo-specific trade promotional activities to achieve push and pull effects for financial services products and services, and implement customer and channel reward and recognition initiatives.
• Achieve Below the Line (BTL) visibility objectives across all outlet types and categories in the region through the effective execution of merchandising.
• Undertake the collection and analysis of regional marketing surveys on current and new product concepts and assist in developing recommendations for future product development within the region.
• Execute territory-specific MoMo PSB trade marketing initiatives to ensure achievement of the business objectives in the region.
• Execute specific activities for the integration of Fintech strategy within all relevant channels in the region.
• Prepare periodic reports on sales performance, profitability, and operator performance trends, and generate periodic channel assessment reports for channel performance reviews.
• Ensure a standard look and feel across all fintech retail outlet types in the territory.
• Ensure effective communication of the fintech proposition at the customer and retail layers of the distribution channel.
• Ensure effective communication of the fintech services to customers, agents, and merchants within the region.

Qualifications
Education:

• Degree (B.Sc. or HND) in any related discipline or its equivalent in the area of specialization
• Relevant postgraduate qualifications are an advantage.

Experience:

• 3 – 7 years of work experience, which includes
  • A minimum of 2 to 3 years’ total experience in regional implementation or an allied field is required.
  • Experience in fintech, banking, or mobile money is preferred.
  • Experience working in a global or multinational enterprise with a good understanding of emerging markets is preferred.

Application Closing Date
24th February, 2025; 10:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Accountant – Financial Planning, Business Planning

Job Identification: 5318
Location: Nigeria
Employment Type: Full-time
Job Category: MTN Level 2
Reports To: Manager – Financial Planning Business Planning
Division: Finance

Mission

• To prepare, analyze, oversee, and manage the annual Business Plan (consolidated) and Forecasts for MTNN by applying fundamental budgetary concepts, practices, and procedures and ensuring it complies with International Financial Reporting Standards (IFRS).

Description

• Review and analyze departmental budget requests, make recommendations for approval or modifications as required.
• Coordinate the uploading of the MTNN financial and non-financial Budget & Forecast on the Group’s consolidation software (Oracle and Hyperion Financial Management).
• Verify accuracy of data received from departments such as Assumptions, Headcount, Organogram and Opex, ensuring alignment with company strategy.
• Assist in the development of strategy documents and the preparation and automation of MTNN business plan in the Business Planning Software, ensuring that sub-projects are incorporated, and business plan calculations are accurate and realistic
• Assist in integrating other systems such as Magic, IFS with the Business Planning Software
• Facilitate effective budgetary control systems by providing the budget assumptions in explaining monthly OPEX variances, liaising with budget coordinators to facilitate timely submission of inputs
• Monitor adherence to standard budgetary working policies, processes, and procedures
• Supervise in the distribution of budget and related material, responding to enquiries regarding budget procedures and information from stakeholders
• Participate in the coaching of all budget coordinators in other divisions on budget presentation tools, business planning and other budget software.

Requirements
Education:

• First Degree in any related discipline
• A professional accounting qualification (ACA, ACCA, CIMA, CPA etc)
• Fluent in English

Experience:
3 – 7 years’ experience which includes:

• Finance, budget, or management reporting in a multinational organization
• Experience in a Financial Reporting function
• Experience in Data mining and analysis
• Experience in Enterprise Financial Systems
• Experience in telecommunications industry will be an added advantage

Application Closing Date
3rd March, 2025; 10:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager – IP Network Security Operations

Job Identification: 5336
Location: Nigeria
Employment Type: Full-time
Job Category: MTN Level 3
Reports To: Senior Manager – IP Security
Division: Information Technology

Mission

• Responsible for supporting and maintenance of day-to-day IP Network security operations of the Perimeter security, Datacenter security, Enterprise security, Internet Upstream security IP Edge/Access Security and all IP Network security technologies, across the MTNN ecosystem, in line with MTNN Business objectives
• Responsible for the definition of MTN Nigeria information security policy, embedding security policy into operation and leading security risk assessment efforts and associated controls & reporting in line with MTN Nigeria policies.
• Drive effective coordination and closure of all Information Security compliance activities, including control tracking and actual submissions for closure.

Description

• Implementation and troubleshooting of security technologies such as firewalls, anti-DDoS, F5, VPNs, etc. as per the change management process
• IP network security plans integration with the existing and new networks, with an emphasis on getting it right on the first attempt.
• Monitor and maintain set KPI’s for IP networking security technologies using software tools.
• Identify, assess, and evaluate risk to enable the execution of the enterprise risk management strategy.
• Determine a holistic view of security requirements by evaluating current security operations and requirements; researching network security standards; studying architecture and platforms; identifying integration issues; and preparing cost estimates.
• Deployment and implementation of countermeasures or mitigating controls
• Analyze user needs and requirements to plan a system architecture supporting cybersecurity operations.
• Propose new technologies or procedures that could be used to advance the ability to detect and mitigate malicious activity.
• Participates in special security projects such as RFPs, RFQs, etc. as required.
• Investigate, log, and report security incidents, resolving them timely and advising management on emerging vulnerabilities and remediations.
• Perform problem, change, and release and configuration management as it pertains to network security.
• Develop and update security metrics for framework maturity, security posture governance, and reporting.
• Perform network security engineering activities for the deployment of new enterprise cyber security technologies.
• Analyze logs and reports and interpret the implications. Participates in investigations into problematic activity and assists with plans for appropriate resolution.
• Collect and disseminate actionable threat intelligence.
• Manage the development of security architectural and development standards for all network components (radio, core, IP, etc.).
• Making sure that network segments, network security elements such as firewalls and anti-DDoS, load balancers, IPS, SS7, VPN, two-factor authentication, TACASS, WAF, syslog, etc. are designed, deployed, and implemented optimally to secure MTN infrastructure perimeters, data centers, and entry points
• Determine a holistic view of security requirements by evaluating current security operations and requirements, researching network security standards, studying architecture and platforms, identifying integration issues, and preparing cost estimates.
• Train and develop the competencies of direct reports, and organize relevant trainings where applicable.
• Ensure a standardized and aligned approach driven from Group Information Security for security architecture across MTN, including OPCO’s.
• Integration of designs into enterprise solutions such as response, monitoring, authentication, compliance, etc.
• Provide periodic feedback to management about IP network security programs.
• Support the implementation of local and Group wide procedures, processes, and awareness of security measures, as well as other security solutions, to ensure the security of all data, networks, and new products and services.
• Coordinate the security Incident response for the organization
• Interface with support teams (infrastructure, NWG, applications, and IT) to resolve security vulnerabilities within enterprise systems and applications.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify the training requirements of team members and develop a program to address knowledge gaps and enrich the knowledge repository within the department.

Qualifications
Education:

• First degree in Computer Science, Information Technology/Systems or related field.
• Master’s degree in related field will be an added advantage.
• CCCIE Security, NSE 4, CCNP/CGEIT/CISSP / ITIL/
• Fluent in English

Experience:
6-13 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
• Extensive experience in ICT & Telecoms Service Provider network.
• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others.
• Experience working in a medium to large organization.
• Three years’ experience in IP Networking Security Environment, including VPNs, Cisco ASA firewalls/Checkpoint firewalls/Palo Alto, VPN solutions, IPsec, Fortinet, Tacacs+ and Access-Lists, Load Balancing, Patch Management
• Proven network security architecture knowledge across multiple security domains.
• Experience in multi-vendor network operations
• Solid security experience essential.
• Advanced knowledge of risk assessment design and delivery
• Understanding of PCIDSS, ISO 27001:2019 and Cybersecurity Frameworks including but not limited to NIST, CIS etc.

Application Closing Date
3rd March, 2025; 22:59

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Advisor – Ethics, Risk and Compliance

Job Identification: 5271
Location: Nigeria
Employment Type: Full-time
Job Category: MTN Level 2
Reports To: Manager – Ethics
Division: Risk and Compliance

Mission

• Assist in coordinating all ethics management activities and elicit employees’ and other stakeholders’ commitment to ethical behaviors.

Description

• Assist in communicating corporate ethics statements, policies, codes, and supporting documentation.
• Maintain up-to-date knowledge of ethics management requirements and related legal benchmarks from federal and state laws.
• Assist in the reviews of corporate policies, identify gaps, and recommend practical steps to close the identified gaps.
• Assist in the implementation of procedures for the resolution of ethical conflicts, complaints, allegations, breaches, etc.
• Support in the management and resolution of employees’ conflict of interest and gift declarations.
• Communications:
• Assist in coordinating the annual Ethics Week, Global Ethics Day, and related activities to drive the integration of corporate ethics messages across the business.
• Support the creation, dissemination, and deployment of corporate ethics statements, tips, policies, publications, and other ethics awareness messages.
• Assist in coordinating day-to-day efforts to embed ethical culture, including ethics communication, offering ethical guidance and advice, and the implementation of effective, proactive, quality processes that will positively enhance customer satisfaction.
• Provide support on the development and implementation of ethics training for all employees and MTNN partners.

Requirements
Education:

• First Degree in Law, Social Sciences or related discipline
• Fluent in English

Experience:
3 – 7 years’ experience in an area of specialization; with experience working with others

• Demonstrable knowledge of best practice ethics and governance frameworks, methodologies and emerging practice, risk assessments in the context of the Nigerian and global telecommunications industry.
• Effective stakeholder relationship management experience in a telecoms regulatory environment
• Experience in policy governance and development of ethics related programs.
• Strong and effective business communication (verbal and writing skills)
• Strong knowledge of internal controls and compliance program.

Application Closing Date
3rd March, 2025; 10:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Advisor – Ethics, Risk and Compliance

Job Identification: 5271
Location: Nigeria
Employment Type: Full-time
Job Category: MTN Level 2
Reports To: Manager – Ethics
Division: Risk and Compliance

Mission

• Assist in coordinating all ethics management activities and elicit employees’ and other stakeholders’ commitment to ethical behaviors.

Description

• Assist in communicating corporate ethics statements, policies, codes, and supporting documentation.
• Maintain up-to-date knowledge of ethics management requirements and related legal benchmarks from federal and state laws.
• Assist in the reviews of corporate policies, identify gaps, and recommend practical steps to close the identified gaps.
• Assist in the implementation of procedures for the resolution of ethical conflicts, complaints, allegations, breaches, etc.
• Support in the management and resolution of employees’ conflict of interest and gift declarations.
• Communications:
• Assist in coordinating the annual Ethics Week, Global Ethics Day, and related activities to drive the integration of corporate ethics messages across the business.
• Support the creation, dissemination, and deployment of corporate ethics statements, tips, policies, publications, and other ethics awareness messages.
• Assist in coordinating day-to-day efforts to embed ethical culture, including ethics communication, offering ethical guidance and advice, and the implementation of effective, proactive, quality processes that will positively enhance customer satisfaction.
• Provide support on the development and implementation of ethics training for all employees and MTNN partners.

Requirements
Education:

• First Degree in Law, Social Sciences or related discipline
• Fluent in English

Experience:
3 – 7 years’ experience in an area of specialization; with experience working with others

• Demonstrable knowledge of best practice ethics and governance frameworks, methodologies and emerging practice, risk assessments in the context of the Nigerian and global telecommunications industry.
• Effective stakeholder relationship management experience in a telecoms regulatory environment
• Experience in policy governance and development of ethics related programs.
• Strong and effective business communication (verbal and writing skills)
• Strong knowledge of internal controls and compliance program.

Application Closing Date
3rd March, 2025; 10:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist – High Level Support, Network

Job Identification: 5270
Location: Nigeria
Employment Type: Full-time
Job Category: MTN Level 2
Reports To: Manager – HLS and DCG
Division: Network

Mission

• To provide network support service that will ensure network availability. Perform network optimization to improve network quality and implement new services and features in the network.
• Handle and resolve all Switching Network-related queries. Test and verify all new functionality, both S/W & H/W, and improve network performance.

Description

• Identify, analyze and plan for the current and future needs of network operations in respect of high-level support of network performance.
• Implement, install and integrate new nodes into Network as well as co-ordinate the calibration and repair of test equipment in the region.
• Implement all radio-related resolution once received from Head Office.
• Complete detailed investigations on Cellular Network to optimize Network protocol layers and architecture (including SS7 signaling and AXE Plex investigations) as well as new functionality and service testing as required.
• Assist Radio Engineers/Optimization/Facilities on implementation and support personnel and one-man bands (OMBs) with clearing complex faults.
• Provide auditing and mentorship of regional radio staff and ensure a basic level of competency for the radio engineers is maintained by providing necessary informal training and guidance.
• Assist Head Office RHLS with the evaluation of new Global Systems for Mobile communications (GSM) radio equipment, configurations, software releases, tests, and peripheral equipment.
• Report radio-related problems in the network that cannot be resolved in the region to Head Office RHLS.
• Resolve all networks-related faults and issues that may be required from Second line Operation and Maintenance (SMC/CNO/DCG).
• Control and administer Customer Service Requests (CSRs) to relevant switching element suppliers, as well as test and integrate software upgrades/releases from suppliers.
• Perform software verification, correction loading, and acceptance of new nodes before network integration.
• Ensure software correction level and tracking are maintained across the network.

Requirements
Education:

• First Degree in related discipline
• Fluent in English

Experience:
3 – 7 years’ experience in an area of specialization; with experience working with others

• Experience working in a medium organization.
• Experience in Telecoms sector.
• Ericsson and Huawei switching experience is desirable.

Application Closing Date
3rd March, 2025; 10:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online