Recruitment at MTN Nigeria

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: General Manager – Enterprise Marketing

Job Identification: 5474
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 4
Division: Enterprise Business
Reports To: Manager – Chief Enterprise Business Officer

Description

• Develop market research programs with MTNN Business Intelligence unit that will inform EB activity and offer great understanding of customers and sales.
• Review EB/Propositions and EB Marketing performance/market information, provide executive management with timely feedback on response actions in keeping in line with set business objective and goals and develop contingency plans as required to address shortfalls or excesses
• Identify product and service gaps within the EB market and commission the development of new products and services, based on evidence of profitable market opportunities.
• Develop and implement plans supporting approved Enterprise Business strategies, ensuring an effective method of monitoring related initiatives is deployed and providing regular management reports on the plans.
• Oversee the development and management of EB products and services portfolio through their life cycle.
• Provide technical leadership /advice in the formulation and development of Enterprise Business Propositions and Marketing policies/guidelines and ensure compliance of operations with MTN policies and procedures.
• Analyze and segment the Nigerian EB market and identify where EB products and services can be positioned in terms of quality and price.
• Create and maintain a distinct EB brand within the MTN Nigeria “master brand” which differentiates the MTN EB from competitors and provides long-term and sustainable competitive advantage.
• Support the sale of complex and customized communications solutions in large corporate customer organisations (consultative-based selling) by developing effective counterpart relationships
• Identify viable business opportunities and trends with strong supporting business case imperative to outputs, strategic business and industry-related research and analysis
• Provide thought leadership and advice on the creation/adoption of a framework to integrate business analysis and planning into MTNN’s engagements and identify /create distinct competitive advantages for the organization through strategic use of information.

Requirements
Education:

• A First Degree in Marketing or any other relevant discipline
• An advanced degree, preferably in a business-related discipline (e.g. MSc , MBA, etc.) would be advantageous
• Fluent in English

Experience:
Minimum of 12 years experience including:

• Senior management track record of 3 years or more; with at least 3 years in relevant sector/ industry as per relevant role
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
• Worked across diverse cultures and geographies
• Experience in strategic sales planning /developing sales strategies
• Experience in developing performance metrics.

Application Closing Date
26th March, 2025;  10:59

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Eligible Females and People with Disabilities are encouraged to apply.
• MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
• MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

Job Title: Manager – Master Brand

Job Identification: 5441
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 3
Division: Marketing
Reports To: Manager – Senior Manager Brand Management

Description

• Develop and execute campaigns that drive brand preference and product adoption for MTN’s VAS/MFS and promotions.
• Manage the strategic framework for the development of VAS, MFS, and Promotional campaigns.
• Develop rollout plans and a route-to-market strategy for all promotional campaigns.
• Develop, execute, and manage brand equity and affinity-growing projects that deliver on volume and value, working with VAS and Proposition managers.
• Conceptualize consumer acquisition and usage increment promotions in conjunction with VAS managers to drive revenue and brand affinity.
• Leverage MTNF initiatives to enhance brand equity (develop a cause marketing advertising campaign with Corporate Services) through digital-related activities.
• Provide Brand support to other functions like HR, Network Group, IS, and CR.
• Supervise and manage all relevant advertising agencies.
• Manage the production of advertising creative materials, e.g., Outdoor, TV, press, and radio.
• To develop communication messages that will position MTN as the network of choice in the minds of individual customers and business entities, thereby achieving mental leadership in the adoption of products, services, and solutions.
• Strategic Management of all VAS proposition initiatives, National consumer promotions, and MFS initiatives to stimulate adoption amongst customers and business communities.
• Ensure prominent visibility of VAS promotions and MFS campaigns across the country, using both traditional and digital mediums of advertising.
• Manage the documentation and coordination of the creative agency. Documentation will include, but not be limited to, raising contracts, processing payments, resolving any issues, etc.
• Ensure compliance with the MTN brand CI rules across all branding materials, including POS materials, merchandising materials, etc.
• Ensure VAS, MFS, and National Consumer promotion campaigns are deployed effectively to deliver set business objectives to the brand.
• Formulating marketing communication strategies that contribute to effective brand building and product or service adoption
• Coordinate all Advertising and communication deployment for VAS, MFS, and promotions.
• Monitor key market indices as they affect brand preference, affinity, equity, revenue, and market share.

Requirements
Education:

• Tertiary qualification in Marketing, Economics, or any other Social Science
• An MBA will be an additional advantage
• A professional qualification from CIM or any other marketing related professional body
• Member of NIM (Nigerian Institute of Marketing)
• Fluent in English

Experience:
6 – 13 years experience, which includes:

• Minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
• Experience working in a medium- to large organization
• Experience in brand management in a marketing department or advertising
• Experience in Brand strategy, Positioning, and Communication strategy with broad knowledge of brand management
• Excellent Marketing communication skills, especially in the development of communication messages.
• Experience in stakeholder management and engagement
• Experience in the FMCG or telecommunications markets.

Application Closing Date
26th March, 2025;  10:59

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Eligible Females and People with Disabilities are encouraged to apply.
• MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
• MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

Job Title: Senior Manager – Corporate Communications

Location: Nigeria
Employment Type: Full Time
Reports To: General Manager – Corporate Affairs
Division: Corporate Services and Sustainability

Description

• Assist in the formulation and implementation of the overall communications strategy in accordance with MTN business plan.
• Develop effective multi-platform/multi-stakeholder communication strategies and appropriate governance guidelines.
• Develop and ensure the appropriate ‘corporate speak’ for all internal and external communication.
• Collate, distill, and align diverse messages for consistency and clarity among multiple platforms.
• Interpret multi-faceted business information and develop bespoke communication for critical stakeholder groups.
• Ensure premium quality standard of communication/content and determine relevance/suitability for each audience.
• Assist in the development, management, and production of high-level content (internal/external) for CEO/Executives.
• Champion development and dissemination of messages that highlight MTN’s successes and contributions to increase advocates and brand preference.
• Drive an increase in MTNN’s Net Promoter Score.
• Strategic partnerships with MTNN leadership team to drive awareness of actions and their impact on company image and reputation, as well as the impact of non-compliance on the bottom line.
• Network and build solid relationships with business units and relevant third parties (e.g., technical partners, business consultants, etc.) and develop a close working relationship with relevant information sources to deliver an integrated communication service to the business.
• Prioritize ecosystem communication and engagement to deliver business value.
• Collaborate with business units for effective communication of business priorities and leverage measurement platforms to fuel/support continuous improvement and optimization.
• Review the performance of individual team members and complete evaluation in accordance with business-wide performance processes and schedules.
• Coach and train the Corporate Communications team to sharpen their skills and capabilities; ensure understanding of objectives and deliverables; and regularly review development needs, providing opportunities for the team to build on training done and improve productivity.

Requirements
Education:

• A Degree in a related field
• Proficiency in English – Advanced
• Outstanding verbal and written communication skills
• A Master’s Degree or relevant professional qualifications may confer an advantage.

Experience:
9-17 years’ work experience including:

• 6-8 years’ experience in corporate communications & strategy/content development or communications consultancy
• Manager track record of 5 years or more, with at least 3 years in relevant sector/ industry
• Work across diverse cultures and geographies advantageous · Significant evidence of literary pursuits and subject matter expertise will confer a significant advantage.
• Experience working in a medium- to large organization.
• 3 years project management experience, preferably within an NGO/C.S.I. environment. Knowledge of telecommunications will be an advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: General Manager – Finance Business Partnering, Finance

Job ID: 5450
Location: Nigeria
Employment Type: Full Time
Reports To: Chief Financial Officer
Division: Finance

Mission

• Partner with business leaders to provide support and advice on operational and strategic financial matters, using insights to drive informed decision-making.

Description

• Influence, build capacity and skills to support other business units towards the delivery of the overall business strategies.
• Proactively work with budget holders to resolve any concerns or difficulties with business performance and assist in the preparation of the annual budget.
• Collaborate actively with other finance leaders and contribute towards the development of financial policies, procedures and systems.
• Enforce compliance of financial policies and procedures in all Business units.
• Support the development of management reports to provide MTN leadership and stakeholders with accurate financial analysis to guide decision making.
• Provide support to develop growth strategies and implementation of initiatives to deliver key financial & business objectives within business units.
• Implement robust succession planning and talent development frameworks to ensure continuity in leadership. Mentor and coach high-potential employees, preparing them for future leadership roles within the organization
• Improve the impact, and understanding, of financial reporting on business performance
• Develop a rich and comprehensive toolkit of information and analytical techniques to guide informed decision making.
• Providing effective commercial procedures, or initiating change, to ensure key operational, commercial and financial targets are delivered
• Provide financial advisory services to all business areas and support their initiatives in line with MTNN’s strategic objectives.
• Build partnerships, bridges with other business units and maintain strong relationships with all Senior Management employees in all business units
• Sensitize budget holders and line managers on financial performance requirements, including the need for budgetary control and adherence to relevant regulatory/statutory laws as applicable.

Requirements
Education:

• First Degree in Accounting or related area of study
• Professional Qualification from a recognized Accounting Body (FCA, CA/ACCA)
• Fluent in English

Experience:
Minimum of 12 years work experience including:

• Senior management track record of 5 years or more; with at least 3 years in relevant sector/ industry as per relevant role.
• 3 years’ experience in relevant industry/sector.
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous).
• Worked across diverse cultures and geographies.
• Experience in using analytical techniques to interpret data

Application Closing Date
31st March, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Representative – Sales and Trade Development

Job ID: 5405
Location: Enugu
Employment Type: Full Time
Reports To: Senior Manager – Sales and Trade Development Enugu
Division: Sales and Distribution

Mission

• To manage and develop trade infrastructure and Financial Services through channels of distribution especially retailers, to ensure MTN dominance at retail in the assigned territory.
• To drive visibility and brand affinity within assigned territory for competitive edge.

Description

• Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified.
• Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
• Provide weekly/monthly sales activity report and market intelligence report to field service engineers
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Ensure call cycle time of 8 – 10 visits a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions
• Gather market information and provide feedback to management.

Requirements
Education:

• First Degree Preferably Social Sciences
• Fluent in English

Experience:

• 1 – 3 years’ experience in an area of specialization, with experience working with others
• Experience working in a medium organization
• Sales and Marketing experience in a fast-moving consumer goods environment

Application Closing Date
31st March, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Coordinator – Major Incident and Problem Management, Information Technology

Job Identification: 5047
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 2
Division: Information Technology
Reports To: Manager Integration

Description

• Ensure process compliance from initiation to closure of incidents
• Drive the efficiency and effectiveness of the incident management process with resolver teams
• Execute the steps to recover services as per the MI checklist provided for each severity type of major incidents
• Provide MIR updates within the Major Incident recovery window; documenting all logs and steps taken by technical team
• Ensure that ALL Incidents are resolved within Service Level Agreements/Operational Level Agreements and trigger appropriate technical escalation levels (L2 and L3) while managing incidents to avoid breaches
• Create and link known error articles where applicable. Also provide guidance to resolver teams to use KEDB for reduction of MTTR.
• Reduce Severity 3 and Severity 4 incidents – apply LEAN principle where possible to control the volume of incidents and ensure Year-on-Year number of Severity 3 and Severity 4 trends are on the decline
• Follow-up rigorously on the closure of Severity 3 and Severity 4 over business and non-business hours, weekend s and holidays with an aim of minimum possible service disruption and improving daily closure rate
• Regularly audit to ensure that relevant CI’s are being tagged by technical team or any other teams closing the incident and produce analytical report on a sampling basis for non-compliant support groups
• Convert recurring or unknown issues into problems with an objective of ZERO repeat incident policy
• Invoke HA and/or DR switchover as per the checklist defined for service recovery and in line with related policies, processes and procedures
• Identify, initiate, schedule and conduct incident War-Room/Technical Bridge for ALL major incidents
• Ensure the closure of all resolved Incident records confirmed by the end-user; identify cases where such actions are not taken and escalate such cases to IT management
• Verify and validate resolution with end-users before resolving assigned Incidents as per policy
• Review incident handling by DCFLS/Service Desk and put measure in place to close identified gaps
• Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable
• Chair the Daily Incident Management Meeting and publish incident report daily and contribute on ITSM weekly/Monthly report
• Publish at least one case study per quarter in KMDB and register CSI as per criteria defined
• Ensure all ITIL guiding principles are applied within the MTNN IT Division (Incident Management, Problem, Configuration, Release and Change control)
• Train and coach the Service Desk and DCFLS to ensure error-free incident categorization and assignments to technical teams. In parallel, train the Call Center agents & Customer Relations unit to ensure duplicate incidents are not logged in widespread cases
• Conduct training/awareness sessions for IT team on Incident Management Process compliance, to highlight positives (what went right) and Learnings (what went wrong) per Quarter
• Engage Vendor Management for OEM related cases where incidents are taking longer time to close
• Engage third party partners when there is a service recovery need for third party-oriented cases by joining War-Room/Technical Bridge with internal technical teams

Educational Qualification

• First Degree or equivalent in a relevant discipline (Telecoms, Computer Science, IT)
• Fluent in English

Experience:
3 – 7 years of experience which includes:

• Good understanding of ITIL Practices and Guiding Principles.
• Basic knowledge of IT Infrastructure, Application Support and Cloud.

Application Closing Date
25th March, 2025; 22:59

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Eligible Females and People with Disabilities are encouraged to apply.
• MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
• MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

Job Title: Analyst – BA Change Management and Control Design – Finance

Job Identification: 5442
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 2
Division: Finance
Reports To: Manager – Business Assurance Change Management

Mission

• To support revenue assurance functions in the business to minimize revenue loss from daily operations and identify revenue leakage

Description

• Regularly review and audit the wholesale billing system to ensure accuracy of tariff tables; review and analyze billing data, rate plans to determine revenue leakage areas.
• Regular audit of the network operations systems and the information systems responsible for generating billing data for data completeness
• Analyse and report on Revenues accurately– NR, MVNOs, other associated revenues and other assigned revenue stream
• Revenue trend insights and analysis; automated revenue reporting
• Document, quantify, and develop root cause analysis and suggest resolutions for billing issues identified.
• Compliance and regulatory complexities – audit readiness, regulatory compliance, and risk assessments

Educational Qualifications

• First Degree in Computer Science, Accounting, Finance, Software Development, Engineering or related numerate discipline
• Certification in Data Analytics, SQL, ORACLE, JAVA or Other Query Languages
• Certified Information Systems Auditor is desirable
• Fluent in English

Experience:

• 3 – 7 years’ experience in an area of specialisation; with experience working with others
• Experience in IT or system audit
• Experience in data analysis in a large organization with large data volumes.
• Experience in assurance or related role in a large organization.
• Professional experience in business process modeling and re-engineering
• Experience in change management
• Experience in the telecommunication industry or any of the leading professional services firms is desirable.
• Proven track record of technology transformation involvement and part of the delivery team

Application Closing Date
25th March, 2025;  22:59

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Eligible Females and People with Disabilities are encouraged to apply.
• MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
• MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.