Recruitment at Myrtle Management Consultants

Myrtle Management Consultants Limited – Our client is a forward-thinking maritime solutions company committed to empowering stakeholders through innovation, dedication, and technology. With a strong focus on excellence, the organization delivers cutting-edge solutions that enhance efficiency, safety, and sustainability across the maritime transportation value chain. Driven by a passionate and highly skilled team, the company consistently pushes industry boundaries and partners with clients to shape the future of maritime transportation through innovative and reliable services.

They are recruiting to fill the position below:

Job Title: Customer Support Officer

Location: Nigeria
Employment Type: Full-time

Job Description

• Our client is seeking a Customer Support Officer to  manage all customer communication from order confirmation to final delivery, ensuring clarity, reassurance, timely resolution, and a consistently high-quality customer experience.
• The Customer Support Officer serves as the primary point of contact between the company and its customers. This role handles inquiries, complaints, delivery coordination, and post-purchase communication while maintaining accurate records and safeguarding brand trust.

Key Responsibilities
Customer Communication:

• Provide accurate product information and real-time order status updates

Respond promptly and professionally to customer inquiries via:

• Instagram and other social media DMs
• Email
• Phone calls

Assist customers with:

• Order placement
• Order modifications
• Address corrections
• Delivery clarifications

Order & Delivery Coordination:

• Communicate with last-mile delivery partners to resolve delays or delivery issues
• Proactively communicate with customers from dispatch through final delivery

Liaise with the Fulfilment Admin and operations team to confirm:

• Dispatch status
• Delivery timelines

Issue Resolution:

• Handle customer complaints calmly, professionally, and efficiently
• Escalate unresolved, complex, or sensitive issues when required
• Ensure all complaints are properly documented and followed through to resolution

Sales & Retention:

• Identify opportunities to upsell or recommend relevant products during customer interactions
• Close sales where appropriate while maintaining a polite, non-pushy approach
• Uphold brand tone and customer trust at all times

Documentation & Reporting:

• Submit accurate end-of-day reports

Maintain daily customer support logs, including:

• Number of inquiries handled
• Complaints received and resolved
• Pending issues
• Sales conversions from support interactions

Qualifications
Educational & Professional Requirements:

• Minimum of OND in any discipline
• HND or Bachelor’s degree is an added advantage
• Previous experience in customer service, call center operations, retail, or online support is an advantage
• Experience handling phone calls, chats, emails, or social media customer interactions is a plus
• Familiarity with Instagram DM handling via Meta Business Suite is desirable
• Must have access to a laptop and be comfortable working online.

Additional Information

• The remuneration is competitive along with other benefits.

Application Closing Date
30th January, 2026.

How to Apply
Interested and qualified candidates should:
Click Here to Apply Online

Note

• Interviews are on a rolling basis to this date. Only shortlisted candidates will be contacted.
• Further assessments will be required.

Job Title: Executive Assistant – Legal Officer

Location: Nigeria
Employment Type: Full-time

Job Description
Legal Responsibilities:

• Responsible for drafting a wide variety of legal agreements.
• Provide advice on corporate legal issues and business matters.
• Ensure the development of service level agreements for service support and delivery.
• Assist in the development of guidelines, policies, procedures.
• Analyze and review legal agreements, legislation and documents for the Board.
• Ensure (internal & external) compliance with laid down guidelines, policies and procedures; investigate issues of non-compliance as may be required.
• Conducting legal research and constant monitoring of legal and regulatory change
• Dealing with correspondence, collation of information and preparation of reports.
• Assisting in contract lifecycle management – preparation, drafting, vetting and negotiation of agreement
• Monitoring and filing of completed contracts and other corporate documents.
• Review and advice on regulatory licensing and security initiative issues.
• Manage relationships and all issues relating to the Board of Directors and Shareholders, including convening Board, Committee and General Meetings.
• Maintain a compliance tracker for compliance, and business documents.

Administrative Tasks:

• Compiling, and preparing reports, presentations and correspondence.
• Draft, design, and print letters, documents after executive review and approval.
• Record and prepare meeting minutes.
• Implementing and maintaining procedures/administrative systems.
• Maintain confidentiality of sensitive information.
• Manage complex office administrative work requiring the use of independent judgment and initiative.

Event Management:

• Organizing the director’s personal commitments.
• Ensure all meetings are fully organized.
• Notifying the executive of major events, conferences, and workshops locally and internationally.

Liaison:

• Control access to the executive
• Follow-up with staff and clients
• Screen all incoming phone calls, inquiries, visitors, and correspondence, and route accordingly
• Perform as a liaison between the executive and household staff
• Represent the executive in meetings when unavailable.

Record Keeping & Scheduling:

• Record the weekly schedule of the Executive.
• Manage the calendar and schedule appointments.
• Record notes and messages for the Executive.
• Notify the executive of important tasks and deadlines.
• Managing diaries and organizing meetings.
• Managing databases and filing systems.
• Organize, schedule, and advise on conferences or training for the executive, on the local and international level.

Management & Research:

• Conducting research on behalf of the MD
• Taking the lead on strategic initiatives important for business growth.
• Creating business proposals.

Qualifications

• Minimum of Bachelor’s Degree
• Possession of L.LB
• Minimum of 3 years working experience
• Knowledge of Commercial Law
• Experience in the maritime industry is added advantage
• Exceptional attention to details
• Strong interpersonal skills
• Organizational skills with the ability to manage numerous projects and priorities at once.
• Positive and service-oriented attitude.
• Ability to thrive in a fast-paced and sometimes high-pressure environment
• In-depth understanding of entire MS Office suite.
• Meticulous with good organizational and research skills.
• Professional level verbal and written communications skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Fulfillment Admin (Control & Documentation)

Location: Nigeria
Employment Type: Full-time

Job Description

• The Fulfillment Admin (Control & Documentation) is responsible for ensuring all customer orders are accurately processed, properly documented, and verified before packing begins.
• The role focuses on order control, reconciliation, courier categorization, and tracking accuracy to support efficient fulfillment operations.

Key Responsibilities

• Print daily customer orders from Shopify
• Reconcile printed orders against Shopify order counts to ensure accuracy
• Categorize orders by courier type (GIG, DHL, Port Harcourt deliveries, Protocol)
• Generate and print DHL shipping labels
• Upload correct tracking numbers after dispatch
• Handover verified and reconciled order sheets to the packer

Maintain accurate daily fulfillment records, including:

• Orders received
• Orders processed
• Orders handed over to the packer
• Courier-wise order breakdown

Qualifications

• Minimum of OND in Business Administration, Logistics, Supply Chain Management, or a related discipline
• HND or Bachelor’s degree is an added advantage
• 0–2 years’ experience in an administrative, logistics, warehouse, dispatch, or e-commerce fulfillment role
• NYSC completion or exemption is an advantage (where applicable)
• Prior experience handling order processing, reconciliation, documentation, or dispatch coordination is desirable
• Basic familiarity with e-commerce platforms (e.g., Shopify) or willingness to learn on the job
• Working knowledge of courier and dispatch operations in Nigeria (e.g., DHL, GIG, local dispatch riders) is an advantage
• Basic proficiency in Microsoft Excel or Google Sheets for daily reporting and reconciliation

Additional Information

• The remuneration is competitive along with other benefits.

Application Closing Date
30th January, 2026.

How to Apply
Interested and qualified candidates should:
Click Here to Apply Online

Note

• Interviews are on a rolling basis to this date. Only shortlisted candidates will be contacted.
• Further assessments will be required.

Job Title: Order Packer

Location: Nigeria
Employment Type: Full-time

Job Description

• Our client is seeking an Order Packer to  accurately pick, pack, label, and prepare customer orders for dispatch while ensuring minimal errors and strict adherence to fulfilment procedures.

Key Responsibilities

• Receive verified order sheets from the Fulfilment Admin
• Pick, count, and verify products according to each order
• Tick and confirm items as they are packed
• Properly pack, seal, and label parcels for dispatch
• Sort and separate completed orders by courier type
• Promptly report any discrepancies or shortages before packing continues

Maintain an accurate daily packing log, including:

• Total number of orders packed
• Courier-wise breakdown

Qualifications
Educational & Professional Requirements:

• Minimum of SSCE (WAEC, NECO, or NABTEB)
• 0–2 years’ experience in warehouse operations, packing, dispatch, or production roles is an advantage
• Prior experience handling order picking, counting, or packaging in a retail, e-commerce, FMCG, or warehouse environment is desirable
• Ability to read and understand basic order sheets or packing lists
• Willingness to work in a fast-paced, target-driven environment
• Previous experience working with courier dispatch or logistics teams is an added advantage
• Physically fit and able to stand for extended periods and handle repetitive tasks

Additional Information

• The remuneration is competitive along with other benefits.

Application Closing Date
30th January, 2026.

How to Apply
Interested and qualified candidates should:
Click Here to Apply Online

Note

• Interviews are on a rolling basis to this date. Only shortlisted candidates will be contacted.
• Further assessments will be required.

Job Title: Chief Of Staff

Location: Nigeria
Employment Type: Full-time

Job Description

• Our client is  seeking a dynamic and highly organized Chief of Staff (CoS) to serve as the Managing  Director’s strategic partner and office lead.
• This pivotal role ensures the MD is fully prepared,  optimally engaged, and supported across corporate, board, and external obligations.
• The CoS will manage the MD’s office end-to-end, coordinate priorities across multiple  businesses, and translate strategy into execution.

Key Responsibilities
The successful candidate will be responsible for the following:

• Act as a trusted advisor to the Managing Director (MD), providing strategic analysis, insights, and recommendations on key business and operational matters.
• Proactively identify and assess risks, issues, and opportunities across the MD’s portfolio, including core business activities, board responsibilities, and related ventures.
• Support the MD in prioritizing competing demands and making informed, timely decisions.
• Coordinate and oversee preparation for the MD’s internal and external engagements.
• Manage the day-to-day operations of the MD’s office, ensuring efficiency and effective execution of priorities.
• Lead executive coordination and stakeholder management to ensure clear communication and strong collaboration.
• Manage information flow into and out of the MD’s office, ensuring timely follow-through on directives, decisions, and commitments.
• Provide support for the MD’s roles on national agency boards and committees.
• Provide functional leadership and guidance to the Executive Assistant (EA).
• Handle highly sensitive and confidential information with the highest level of discretion, professionalism, and judgment.

Qualifications & Experience

• Bachelor’s Degree in Business Administration, Management, or a related field
• Minimum of 5 years experience in executive office support, strategy, consulting, corporate planning, or PMO roles
• Prior experience supporting a CEO/MD or Board-level executive
• Exposure to board governance, regulators, or public sector agencies is desirable
• MBA or equivalent advanced degree is an advantage
• Background in maritime or other regulated industries preferred
• Technologically savvy and willing to travel when required.

Skills & Competencies:

• Strong strategic thinking, business acumen, and analytical capability
• Excellent written, verbal, and presentation skills (PowerPoint/Slides)
• Ability to synthesize complex information and deliver actionable insights
• Strong project, stakeholder, and executive coordination skills
• Executive presence, high emotional intelligence, discretion, and integrity
• Proactive, solution-oriented, highly organized, and calm under pressure
• Data analysis and reporting proficiency using Microsoft Office and related tools
• Ability to lead initiatives, drive change, and collaborate effectively
• Basic knowledge of the maritime industry is an advantage.

Additional Information

• The remuneration is competitive along with other benefits.

Application Closing Date
26th January, 2026.

How to Apply
Interested and qualified candidates should:
Click Here to Apply Online

Note:

• Interviews are on a rolling basis to this date. Only shortlisted candidates will be contacted.
• Further assessments will be required.