Recruitment at Novella Africa Limited

Job Title: Product Manager (Asset Creation)

Location: Nigeria
Employment Type: Full-time

Job Summary

• As a Product Manager specializing in asset-creation Products within our financial service organization, the incumbent will play a pivotal role in driving the development, enhancement, and management of our asset-creation product portfolio.
• This position requires a strategic thinker with a deep understanding of financial services, a passion for innovation, and the ability to collaborate across various teams to deliver market-leading solutions.

Responsibilities
Product Strategy and Development:

• Understand and execute the strategic vision for the wealth management product portfolio in alignment with organizational goals.
• Conduct market research and competitor analysis to identify opportunities, trends, and potential risks
• Collaborate with cross-functional teams, including Finance, Software, and Sales, to develop and enhance wealth management products.
• Develop and propose comprehensive product strategies, providing market outcome projections for informed decision-making.

Product Lifecycle Management:

• Oversee the entire product lifecycle from ideation to launch, ensuring products meet and exceed customer expectations.
• Develop and maintain detailed product requirement documents, incorporating feedback and adapting to changing market dynamics.
• Implement effective product launch strategies and coordinate marketing efforts with relevant teams.
• Formulate strategies to package and market products, ensuring differentiation, compelling value propositions, and ease of both selling and buying.
• Identify and manage the ongoing rationalization of the business’s product portfolio for enhanced efficiency and effectiveness in product management.

Performance Monitoring and Analysis:

• Establish key performance indicators (KPIs) for wealth management products and regularly assess product performance against set benchmarks.
• Analyze market trends, customer feedback, and performance data to make informed decisions and recommendations for product improvements.
• Monitor market trends, competitor activities, and price movements, providing recommendations for key decision-making.
• Drive consumer intelligence by developing external and internal data sources, improving the business’s understanding of the product’s market, competitor activities, and consumer behaviors.

Financial Modelling:

• Undertake financial modeling for products or services and target markets, fostering a deep understanding of the relationships between the product and its market.
• Conduct comprehensive financial modeling to analyze and project the financial performance of products and target markets.

Regulatory Compliance:

• Stay abreast of regulatory changes affecting wealth management products and ensure compliance with industry standards.
• Work closely with legal and compliance teams to navigate regulatory challenges and maintain a thorough understanding of industry regulations.

Cross-Functional Collaboration:

• Collaborate with the Software team to ensure seamless integration and functionality of wealth management product application
• Work closely with relationship managers, financial advisors, and other stakeholders to understand client needs and feedback.
• Collaborate with sales and marketing teams to create effective go-to-market strategies, promotional materials, and sales training.
• Foster strong relationships with internal departments to facilitate effective communication and coordination.

Research Tools and Methods:

• Develop and adopt research tools, sources, and methods that contribute to the business’s product marketing management intelligence. 8. Reporting and Recommendations:
• Generate reports and make recommendations to the Product team, serving as guidance for decision-making regarding new and existing products.
• Any other task as assigned by the Line Manager

Requirements

• Bachelor’s Degree in Finance, Business, or a related field.
• Relevant certifications (CFA, CFP etc.) is a plus.
• Proven experience (2+ years) in product management within the financial services sector, with a knowledge of wealth management products.
• Strong understanding of financial markets, investment products, and regulatory frameworks.
• Excellent analytical, strategic thinking, and problem-solving skills.
• Exceptional communication and interpersonal skills to collaborate effectively with diverse stakeholders.
• Proven ability to manage multiple projects simultaneously and meet tight deadlines.
• Familiarity with agile development methodologies is an advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 Our client, a Content Marketing Agency is recruiting to fill the position below:

Job Title: Human Resources Manager

Job ID: ZR_138_JOB
Location: Nigeria
Employment Type: Full-time

Job Description

• Our client, a content marketing agency focused on delivering remarkable TV, radio, digital, and experiential content that helps businesses captivate audiences, is seeking the services of a human resources manager.

Job Overview

• We are seeking an experienced and dynamic HR manager to join our team.
• The HR manager will act as a strategic partner, working closely with senior leadership and department managers to align business objectives with employee needs and HR initiatives.
• This role will support the full employee lifecycle, including talent management, employee relations, performance management, organizational development, and workforce planning.

Key Responsibilities
Strategic HR Partnership:

• Collaborate with senior leadership to develop and execute HR strategies that align with business goals and drive organizational success.
• Act as a trusted advisor to business leaders on HR-related matters, providing guidance on complex employee relations issues, organizational changes, and talent management.
• Lead and support organizational development initiatives, including change management, culture building, and team effectiveness.

Performance Management:

• Lead performance management processes, including goal setting, performance reviews, and feedback sessions.
• Support managers in addressing performance issues and implementing corrective actions as needed.
• Drive a culture of continuous feedback and professional development.

Learning & Development:

• Assess learning and development needs across the business and partner with the L&D team to deliver relevant training programs.
• Support leadership development initiatives to build high-performing teams and strengthen organizational capability.

Talent Management:

• Partner with business leaders to identify current and future talent needs, ensuring alignment with business goals.
• Support workforce planning, including recruitment, onboarding, and retention strategies.
• Provide coaching and development for managers to enhance leadership capabilities and improve employee engagement.

Employee Relations & Conflict Resolution:

• Manage employee relations issues with a focus on maintaining a positive and productive work environment.
• Offer guidance and support to employees and managers on performance, conflict resolution, disciplinary actions, and workplace policies.
• Ensure compliance with labor laws and internal policies, minimizing legal risks.

Compensation & Benefits:

• Collaborate with HR leadership on compensation and benefits strategies to ensure competitiveness in the market and internal equity.
• Provide advice on employee compensation, promotion processes, and retention strategies.

HR Data & Analytics:

• Leverage HR metrics and data to provide insights and recommendations that drive business decisions.
• Monitor key performance indicators (KPIs) such as turnover rates, engagement levels, and other HR-related trends to inform strategy.

Requirements
Qualifications:

• Bachelor’s Degree in Human Resources, Business Administration, or a related field (Master’s degree or HR certification is a plus).
• 5-7 years of experience in HR, with a strong background in HR business partnering, employee relations, and organizational development.
• Experience in media and advertising agency will be an added advantage.
• Demonstrate ability to build strong relationships with stakeholders at all levels of the organization.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Our client, a non-bank financial institution licensed by CBN, is recruiting to fill the position below:

Job Title: Marketing Communications Manager

Location: Nigeria
Job Type: Full time

Job Summary

• The Marketing Communications Manager will be responsible for developing, executing, and managing comprehensive marketing communications strategies that increase the visibility, impact, and reach of the organization’s brand and products.
• This role involves overseeing all online and offline communications initiatives, ensuring alignment with the company’s strategic goals, and optimizing efforts to generate high-probability sales leads.
• The Marketing Communications Manager will collaborate with various departments, lead a team, manage external communications partners, and ensure the effective promotion of the company’s brand across all media channels.

Responsibilities
Strategy Development:

• Develop and implement creative marketing communication strategies and campaigns to enhance the organization’s brand and product visibility in the marketplace.
• Design communication plans that generate high-quality leads and position the brand to achieve strategic marketing goals.
• Develop and execute digital marketing strategies that drive revenue growth, enhance brand positioning, and reach the target audience optimally.

Campaign Management:

• Oversee the execution of marketing campaigns across digital and traditional platforms, ensuring they align with the
  company’s mission, vision, and strategic goals.
• Monitor the performance of all marketing communications campaigns, analyze industry trends, and generate feedback for areas requiring immediate attention.

Team Leadership:

• Lead and manage the Communications Unit, coordinating efforts across branches and locations to ensure optimal campaign execution.
• Motivate and mentor team members to enhance their skills, ensuring a collaborative team spirit that drives the achievement of organizational objectives.
• Support the professional development of the team, ensuring continuous improvement in their marketing communications expertise.

Brand Management:

• Continuously manage and improve the company’s brand perception both internally and externally, ensuring alignment with organizational values.
• Plan and execute brand engagement activities through digital and physical media, ensuring the brand stays top-of-mind for customers.
• Ensure high-quality, engaging content is developed for all online and offline marketing channels.

Budget Management:

• Develop and manage the communications budget, ensuring campaigns and plans are executed within budget and deadlines.
• Coordinate with external communication consultants, agencies, and vendors to achieve goals within the allocated budget.

Cross-Departmental Collaboration:

• Work closely with sales, HR, client experience, and other internal departments to ensure integrated marketing communication efforts and campaigns align with business goals.
• Provide strategic support to other teams to ensure marketing communications efforts align with the overall customer experience and sales objectives.

Media Relations & Event Management:

• Establish and maintain strong relationships with media and PR contacts to ensure positive coverage and heightened brand visibility.
• Oversee event marketing and communications activities, ensuring impactful promotion of the organization’s initiative through various channels.

Reporting & Analysis:

• Provide regular reports on the performance of marketing campaigns, including return on investment (ROI), key performance indicators (KPIs), and feedback on areas for improvement.
• Use analytics and data-driven insights to continuously optimize communications strategies and campaigns.

Crisis Communication:

• Manage the company’s response to communication crises, maintaining calm and control while delivering clear, concise, and strategic responses.
• Ensure all internal and external communication aligns with the organization’s values and protects the company’s reputation during high-pressure situations.
• Any other task as assigned by the line manager.

Requirements

• Bachelor’s Degree in Marketing, Communications, Media, Public Relations, or a related field.
• Minimum of 10 years of experience in marketing communications or a similar role.
• Strong knowledge of marketing tools, digital media, and traditional communications channels.
• Proven experience in developing and implementing marketing strategies across diverse media.
• Demonstrated ability to lead, inspire, and manage a high-performing team.
• Excellent communication skills, both verbal and written, with a high level of attention to detail and aesthetics.
• Solid understanding of event marketing, media relations, and brand management.
• Proven project management, time management, and problem-solving abilities.
• Strong ability to maintain calm and strategic thinking under high-pressure situations.
• Expertise in budget management and delivering results within tight financial constraints.
• Ability to build and maintain relationships with key stakeholders, both internally and externally.
• Demonstrated commitment to achieving non-stop success and flexibility in adapting to changing business environments.

Skills and Competence:

• Ability to craft and execute high-impact marketing communication plans.
• Strong knowledge of online marketing tools, social media, SEO, and content marketing.
• Excellent ability to develop engaging content and compelling brand narratives.
•  Effective management of multiple campaigns and initiatives simultaneously.
• Proficient in data analysis to track campaign performance and make data-driven decisions.
• Strong team management and coordination abilities.
• Knowledge of managing media relations and increasing brand visibility.
• Ability to efficiently manage and optimize marketing budgets.
• Effective communicator and collaborator across teams and departments.
• Ability to handle and resolve brand crises swiftly and effectively.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Our client, a non-bank financial institution licensed by CBN, is recruiting to fill the position below:

Job Title: Team Lead, Product Manager

Location: Nigeria
Employment Type: Full-time

Job Summary

• As the Team Lead for Product Managers within our financial service organization, you will be responsible for overseeing a team of Product Managers and driving the development, enhancement, and management of our product portfolio.
• This role requires strong leadership skills, strategic thinking, and a deep understanding of financial services to ensure the team delivers market-leading solutions.

Responsibilities
Team Leadership and Management:

• Lead, mentor, and manage a team of Product Managers.
• Provide guidance and support to team members to ensure alignment with organizational goals and objectives.
• Foster a collaborative team environment focused on innovation and excellence.

Product Strategy and Development:

• Understand and execute the strategic vision for the product portfolio in alignment with organizational goals.
• Conduct market research and competitor analysis to identify opportunities, trends, and potential risks
• Collaborate with cross-functional teams, including Finance, Software, and Sales, to develop and enhance wealth management products.
• Develop and propose comprehensive product strategies, providing market outcome projections for informed decision-making.

Product Lifecycle Management:

• Oversee the entire product lifecycle from ideation to launch, ensuring products meet and exceed customer expectations.
• Develop and maintain detailed product requirement documents, incorporating feedback and adapting to changing market dynamics.
• Implement effective product launch strategies and coordinate marketing efforts with relevant teams.
• Formulate strategies to package and market products, ensuring differentiation, compelling value propositions, and ease of both selling and buying.

Performance Monitoring and Analysis:

• Establish key performance indicators (KPIs) for products and regularly assess product performance against set benchmarks.
• Analyze market trends, customer feedback, and performance data to make informed decisions and recommendations for product improvements.
• Monitor market trends, competitor activities, and price movements, providing recommendations for key decision-making.
• Drive consumer intelligence by developing external and internal data sources, improving the business’s understanding of the product’s market, competitor activities, and consumer behaviors.

Financial Modelling:

• Undertake financial modeling for products or services and target markets, fostering a deep understanding of the relationships between the product and its market.
• Conduct comprehensive financial modeling to analyze and project the financial performance of products and target markets.

Regulatory Compliance:

• Stay abreast of regulatory changes affecting products and ensure compliance with industry standards.
• Work closely with legal and compliance teams to navigate regulatory challenges and maintain a thorough understanding of industry regulations.

Cross-Functional Collaboration:

• Collaborate with the Software team to ensure seamless integration and functionality of product applications.
• Work closely with relationship managers, financial advisors, and other stakeholders to understand client needs and feedback.
• Collaborate with sales and marketing teams to create effective go-to-market strategies, promotional materials, and sales training.
• Foster strong relationships with internal departments to facilitate effective communication and coordination.

Research Tools and Methods:

• Develop and adopt research tools, sources, and methods that contribute to the business’s product marketing management intelligence.

Reporting and Recommendations:

• Generate reports and make recommendations to the Product team, serving as guidance for decision-making regarding new and existing products.
• Any other task as assigned by the Line Manager

Requirements

• Bachelor’s Degree in Finance, Business, or a related field.
• Relevant certifications (e.g., CFA, CFP) is a plus.
• Proven experience (6+ years) in product management within the financial services sector, with a knowledge of wealth management products.
• Strong understanding of financial markets, investment products, and regulatory frameworks.
• Excellent analytical, strategic thinking, and problem-solving skills.
• Exceptional communication and interpersonal skills to collaborate effectively with diverse stakeholders.
• Proven ability to manage multiple projects simultaneously and meet tight deadlines.
• Familiarity with agile development methodologies is an advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Our client, a non-bank financial institution licensed by CBN, is recruiting to fill the position below:

Job Title: Head, Telesales

Location: Nigeria
Employment Type: Full-time

Job Summary

• As a Head of Telesales, you must have a proven track record of optimizing sales processes, recruiting high-caliber sales talent, and meeting ambitious revenue goals.
• The Head, of Telesales will create and execute high-impact strategies and bring a fresh, analytical perspective to scaling performance.
• You will also lead the development of the telesales team, setting the foundation for exceeding department targets.

Responsibilities
Leadership & Team Management:

• Lead and mentor the Telesales team to achieve peak performance and meet sales targets.
• Develop a high-performing team by recruiting top talent and providing ongoing coaching and professional development.
• Foster a culture of accountability, continuous improvement, and motivation to create a dynamic and successful sales environment.
• Track and analyze team performance metrics, identifying areas for improvement and implementing corrective actions.

Sales Strategy & Execution:

• Design and implement data-driven sales strategies to drive growth and enhance the efficiency of the Telesales operation.
• Analyze market trends to identify new sales opportunities and adjust strategies accordingly.
• Optimize the Telesales process through automation and analytics to ensure streamlined operations and maximize results.
• Set and monitor sales goals, focusing on key performance metrics like conversion rates, customer acquisition cost (CAC), and customer lifetime value (CLTV).

Recruitment & Talent Development:

• Take ownership of recruiting a talented and motivated sales team that can exceed department targets.
• Collaborate with HR to recruit high-potential individuals and integrate them into the team.
• Continuously enhance the skills and capabilities of team members through personalized coaching and structured training programs.

Customer Relationship Management:

• Build and maintain strong customer relationships, ensuring their needs are met and satisfaction remains high.
• Develop initiatives to foster customer retention and increase overall lifetime value.
• Resolve customer complaints promptly and ensure that any issues are handled efficiently.

Process Optimization & Reporting:

• Use data analytics to refine Telesales processes, identify inefficiencies, and implement optimizations.
• Provide regular, actionable insights and reports on Telesales performance, highlighting key areas for growth.
• Drive innovation in the sales process, leveraging technology and best practices to improve operational outcomes.

Compliance & Risk Management:

• Ensures that all Telesales activities comply with industry regulations and company policies.
• Identify and manage risks associated with Telesales activities, ensuring all sales processes are ethical and aligned with company standards.

Budget Management:

• Develop and manage the team’s budget, ensuring plans are executed within budget and deadlines.
• Coordinate with external consultants, agencies, and vendors where necessary to achieve goals within the allocated budget.
• Any other task as assigned by the line manager.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, or a related field (MBA preferred).
• Minimum of 5-7 years of experience leading telesales teams, with a proven ability to scale and optimize sales processes.
• Strong leadership skills with demonstrated experience in recruiting and developing top talent.
• Strategic thinker with experience in designing and implementing data-driven sales strategies that optimize performance.
• Excellent communication, interpersonal, and negotiation skills, capable of engaging and leading diverse teams.
• Adept at using CRM and sales automation tools to enhance efficiency and track performance.
• Ability to quickly learn and adapt to the financial services industry and the company’s product offerings.

Competencies:

• Ability to lead and motivate a team of telesales representatives.
• Skill in setting goals, tracking performance, and providing feedback.
• Understanding of market trends and customer needs.
• Ability to negotiate effectively with customers and close deals.
• Knowledge of sales processes and ability to optimize them.
• Proficiency in using customer relationship management (CRM) software.
• Knowledge of sales automation tools and technologies.
• Ability to analyze data and use it to make informed decisions.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Product Support Officer

Location: Nigeria
Employment Type: Full-time

Job Summary

• The Product Support Officer will play a pivotal role in ensuring the seamless development, deployment, and support of products within the organization.
• Collaborating closely with cross-functional teams, this role is responsible for providing support in managing product requirement documents, supporting pre and post-deployment activities, and monitoring adherence to product policies.
• Additionally, the Product Support Officer is instrumental in driving market research efforts, analyzing data, and presenting findings to aid decision-making processes

Responsibilities
Collaboration and Support:

• Work closely with relevant Product team members to provide support services for team projects, ensuring product requirements are accurately implemented.
• Support pre and post-product deployment activities to facilitate a smooth transition and resolve any issues that may arise.
• Collaborate with Marketing, Customer Engagement, and Sales teams to provide second-level support aimed at continuously improving the marketing lifecycle.

Documentation Management:

• Manage product requirement documents (PRDs) to ensure they are up to standard and readily available to all stakeholders.
• Ensure product models are maintained to meet implementation goals and standards.
• Monitor and enforce adherence to guiding product policies and goals.

Customer Experience Enhancement:

• Monitor the customer experience for users of products, overseeing continuous improvements to enhance user satisfaction.
• Identify and address any issues or concerns raised by customers to improve overall product quality and usability.

Product Portfolio Management:

• Manage and remove obsolete products from the portfolio to streamline offerings and maintain relevance in the market.
• Initiate and support market research efforts to gather insights into customer needs, preferences, and market trends.

Analysis and Reporting:

• Complete all necessary work to support market research needs, including data collection, analysis, and interpretation.
• Prepare and present reports containing necessary analysis and project insights to key stakeholders.
• Any other tasks as assigned by the line manager

Requirements

• Bachelor’s Degree in Finance, Business, or a related field.
• Proven experience (1- 2 years at least) in a product support role.
• Having the experience within the financial services sector is an added advantage.
• Good understanding of financial markets, investment products, and regulatory frameworks.
• Good analytical, strategic thinking, and problem-solving skills.
• Exceptional communication and interpersonal skills to collaborate effectively with diverse stakeholders.
• Ability to manage multiple projects simultaneously and meet tight deadlines.
• Familiarity with agile development methodologies is an advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Our client, Our client, a leading SAP service provider with a diverse range of clients across various industries, is recruiting to fill the position below:

Job Title: Graduate Trainee, Customer Care and Project Support

Job ID: ZR_127_JOB
Location: Nigeria
Employment Type: Full-time

Job Summary

• Undertake all receptionist and clerical duties at the front desk, project goodwill, and a positive company image at first impression
• Provides effective support for other operational and project activities for internal and external customers as required.

Responsibilities

• Ensure all company culture and policies are consistently adhered to.
• Driving, managing, and enforcement of the working culture and work environment, by embodying, communicating, and implementing corporate culture.
• Greets and welcomes physical guests warmly, and manages incoming phone calls, corporate communications, and company correspondence.
• Identifies and assesses customers’ needs to achieve satisfaction and retention.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Has solid knowledge of the company’s values, and products/services and delivers accurate, valid, and complete information by using the right methods/tools.
• Handle customer inquiries, and complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Provides effective project support to both the consultants and operations teams regarding external and internal company projects
• Follows communication procedures, guidelines, and policies and goes the extra mile to engage/support customers (both internal and external).
• Supports the Practice Manager in managing Administrative and procurement activities to ensure the optimization of the Company’s resources.
• Provide support in the generation of sales leads to promote company products and services and boost market share position/value.
• Meet personal/customer service team sales targets and call-handling quotas.
• Create content, i.e., writing, videography, blogging, and social media usage.
• Any other assignments as directed by the Line Manager.

Requirements

• BSc / HND in Arts, Social Sciences, Finance, and Administration or relevant discipline from a reputable institution.
• Certification / Knowledge of office management and basic bookkeeping is an added advantage.
• Project Management certification is an added advantage.
• Proven experience as a front desk representative, agent, or relevant position.
• Proficient with Microsoft Office Suite or related software.
• Ability to quickly learn the organization’s culture, values, products, and services.
• Skilled in content creation, blogging, and social media usage.
• High Confidence, People Oriented with a high level of Maturity.​
• Excellent written and verbal Communication skills.
• Excellent self-leadership and good organizational skills.
• Effective customer service orientation and training.
• Interpersonal and stakeholder management skills.
• Project Management Skills, Innovation, and problem-solving skills.
• Marketing abilities, selling skills, good communication and negotiation skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online