Recruitment at PalmPay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Product Specialist

Location: Nigeria

Core Responsibilities‌
Monitoring of Existing Process Data:

• Identifying and resolving anomalies through data monitoring‌
• Optimizing processes with data analytics
• Producing regular service performance reports.

Mapping out Automated Process:

• Analyze customer inquiry trends, pain points, and service bottlenecks to identify directions for process optimization.‌
• Design and optimize customer service process. Aim for full automation to reduce reliance on human resources.

‌Qualifications & Skills‌

• Experience‌: 1-3 years in fintech/digital operation, with focus on customer service.

Hard Skills‌:

• Skilled in Office software
• Excellent analytical skills and data-sensitive.
• Proven expertise in analyzing and optimizing end-to-end processes.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Employee Engagement & Culture Specialist

Location: Nigeria
Job type: Full-time
Career level: Mid Level
Department: Human Resources
Reports to: Head of HR

Role Overview

• The Employee Engagement & Culture Specialist will be responsible for creating and implementing initiatives that foster a positive workplace culture, boost employee morale, and drive meaningful engagement across PalmPay Nigeria.
• The role covers planning and execution of employee activities, wellbeing programs, internal communication, recognition initiatives, and culturebuilding events, ensuring that PalmPay remains a great place to work.
• This position also plays a key role in managing highvisibility events, the PalmPay Football Club, and company culture content for internal and external audiences.

Key Responsibilities
Engagement Strategy & Programs:

• Develop and execute an annual employee engagement plan aligned with PalmPay’s HR and business objectives.
• Design and implement recognition programs, celebrations, and rewards that reinforce desired behaviours and achievements.
• Lead flagship engagement initiatives including:
  • PalmPay Football Club management.
  • Monthly Birthday Celebrations, Entertainment Club activities and Milestone Celebrations.
  • Annual MD Cup Tournament – from planning to execution.
  • Company-wide health and wellbeing programs
• Plan and coordinate team-building activities, town halls, and cultural events that enhance crossdepartment collaboration and team spirit.

Employee Communication & Culture Building:

• Create and manage internal communication campaigns to promote company values, updates, a nd engagement initiatives through platforms such as DingTalk and internal groups.
• Partner with management to embed PalmPay’s mission, vision, and values into daily work life.
• Drive initiatives that promote inclusivity, collaboration, and crossfunctional relationship building.

Culture & Recognition:

• Lead continuous employee recognition efforts, ensuring timely and accurate identification of mil estones such as birthdays, anniversaries, and personal achievements.
• Drive initiatives that promote inclusivity, collaboration, and crossfunctional relationship building, including working closely with the design team to produce custo mized recognition flyers for teams and individuals and ensuring their prompt distribution to HRB Ps and departments.
• Maintain consistent monthly celebrations, recognition communications, and postevent surveys to evaluate impact.

Employee Wellbeing:

• Implement and monitor wellbeing programs, including mental health awareness, wellness challe nges, and health talks.
• Secure partnerships with external providers and finalize agreements to deliver quality wellness s ervices and resources.
• Oversee program logistics and ensure smooth execution with minimal disruption to business operations.
• Measure program effectiveness and recommend improvements where needed.

Engagement Measurement & Insights:

• Design and run employee engagement surveys (Monthly/quarterly/annual) and focus groups to gather feedback.
• Analyze data, identify trends, and recommend actionable improvements to leadership.
• Track and report engagement metrics, ensuring data-driven decision-making.

Stakeholder Collaboration:

• Partner with HRBPs and line managers to support engagement and culture initiatives within teams.
• Act as a trusted advisor to managers on best practices for building team culture.
• Coordinate with Admin, vendors, coaches, and service providers for cultural, sports, and wellbei ng events.
• Work closely with Learning & Development to align engagement initiatives with employee growt h opportunities.
• Host regular planning and review meetings with event committees to ensure smooth execution of initiatives.

Key Performance Indicators (KPIS)

• Employee Engagement Score improvement.
• Employee Net Promoter Score (eNPS).
• Employee participation in major events and wellbeing programs.
• Positive satisfaction ratings from engagement and recognition initiatives.
• Accuracy in milestone recognition.
• Timely delivery of all planned activities.
• Consistent monthly and annual event execution without service disruption.

Job Requirements
Education & Qualifications:

• Candidates should possess a Bachelor’s Degree in Human Resources, Communications, Business Administration, Psychology, or related field.
• Professional HR certification (CIPM, SHRM, CIPD) is an advantage.

Experience:

• 2 to 4 years’ experience in employee engagement, culture management, internal communications, o r related HR functions.
• Proven success in planning and executing large-scale employee events and well-being programs.
• Experience managing internal communications and social media for employer branding.

Skills & Competencies:

• Exceptional interpersonal and stakeholder management skills.
• Strong organizational, event planning, and project management capabilities.
• Excellent verbal and written communication skills.
• Creative problem-solving ability with attention to detail.
• Proficiency in MS Office; experience with HRIS, survey tools, and design collaboration tools is an advantage.

Attributes:

• Passion for building an engaging and inclusive workplace.
• High emotional intelligence and collaborative mindset.
• Results-driven and adaptable in a fast-paced environment.
• Proactive, innovative, and culture-oriented

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Performance Manager

Location: Nigeria
Job type: Full time

Role Overview

• We are looking to recruit an experienced Performance Management Lead.
• The ideal candidate will be responsible for developing, implementing, and managing performance management processes and initiatives within the organization.
• You will play a critical role in facilitating the ongoing assessment, feedback, and improvement of employee performance to support organizational goals and objectives.
• In addition, you collaborate with managers and HR business partners to ensure alignment between individual performance goals and overall business objectives.

Responsibilities

• Develop, implement, and oversee performance management policies, procedures, and systems to ensure consistency and fairness across the organization.
• Collaborate with HR business partners and departmental managers to establish performance standards, goals, and expectations for each role.
• Train managers and employees on performance management processes, including setting SMART goals, providing constructive feedback, and conducting performance evaluations.
• Provide guidance and support to managers in addressing performance issues, identifying development opportunities, and implementing performance improvement plans.
• Coordinate the annual performance review cycle, including scheduling, communication, and data collection.
• Analyze performance evaluation data to identify trends, patterns, and areas for improvement, and provide actionable insights to leadership.
• Partner with compensation and benefits teams to ensure alignment between performance ratings and rewards systems.
• Stay abreast of industry best practices and emerging trends in performance management, and recommend enhancements to existing processes.
• Conduct regular audits and quality checks to ensure the integrity and effectiveness of the performance management system.
• Serve as a point of contact for employees seeking clarification or assistance with performance-related matters.
• Maintain confidentiality and sensitivity in handling performance-related information and discussions.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field. Master’s degree preferred.
• Proven experience in performance management, talent management, or HR consulting preferably in a corporate environment.
• In-depth knowledge of performance management principles, methodologies, and best practices.
• Strong understanding of employment laws and regulations related to performance management.
• Excellent communication and interpersonal skills, with the ability to build trust and credibility with diverse stakeholders.
• Demonstrated ability to facilitate difficult conversations and resolve conflicts in a constructive manner.
• Proficiency in HRIS (Human Resources Information System) software and other performance management tools.
• Analytical mindset with the ability to interpret data, draw meaningful conclusions, and make data-driven recommendations.
• Exceptional organizational skills, with the ability to manage multiple projects and deadlines simultaneously.
• High level of professionalism, integrity, and discretion in handling confidential information.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Relationship Officer

Location: Nigeria
Job type: Full-time

Job Purpose

• The Customer Relationship Officer is responsible for managing customer service operations, eansuring the timely resolution of issues, and enhancing the overall user experience.
• The role involves handling complaints from users and debit card agents, maintaining effective communication, and providing proactive support to strengthen customer trust and satisfaction.

Key Responsibilities
Complaint Logging & Management:

• Record and track all complaints received from users or debit card agents.
• Monitor channels such as Customer Service via DingTalk and Feedback MG on OMS.
• Ensure all complaints are logged promptly and accurately.

Customer Communication & Resolution:

• Reach out to users/agents to acknowledge complaints and provide regular updates.
• Clearly communicate the steps being taken to resolve issues.
• Ensure all complaints are addressed within agreed timelines.

User Experience Enhancement:

• Collect and analyze recurring complaints to identify trends and pain points.
• Provide feedback to relevant teams for system or process improvements.
• Support initiatives to enhance customer satisfaction and prevent repeat issues.

Collaboration:

• Work closely with internal teams to escalate complex cases and follow up until resolution.
• Share insights and reports with management to guide decision-making.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Customer Service, Communications, or a related field.
• Strong interpersonal and communication skills (verbal and written).
• Problem-solving mindset with attention to detail.
• Ability to multitask and manage high-volume interactions under pressure.
• Proficiency with CRM tools, reporting systems, and Microsoft Excel.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Card Operation Specialist / Manager

Location: Nigeria

Key Responsibilities

• Content Creation & Optimization: Develop and optimize various promotional copies and advertising content, including but not limited to social media posts, email marketing campaigns, and ad copies, to enhance user acquisition and engagement.
• User Insight & Strategy Optimization: Systematically collect and analyze user feedback and behavioral data to gain insights into user needs and pain points.
• Continuously refine user experience and growth strategies based on data-driven conclusions.
• Growth Campaign Planning & Execution: Actively participate in planning and executing user growth initiatives (e.g., acquisition, activation, retention campaigns).

Qualifications

• Bachelor’s Degree or above, preferably in Marketing, Communications, Statistics, or a related field.
• Proven experience (2+ years) in user growth or card operations, digital marketing, or product operation.
• Results-oriented, with strong self-motivation and problem-solving abilities, thriving in a fast-paced environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Channel Support Specialist

Location: Nigeria
Job type: Full time

Summary about the Role and Purpose

• The role is for Senior Channel Support Specialist who is passionate about our mission of driving financial inclusion in Africa.
• The ideal candidate will play an essential role in ensuring that payments made by PalmPay customers or businesses are processed correctly and in good time.
• The ideal role holder will also be tasked with resolving any issues that arise with these transactions processing and availability of the payment channels as need arises.
• To ensure the smooth operation, monitoring, and support of all digital payment channels (e.g., Payin, Payout, funds transfers, POS, USSD, Mobile Wallet, Card, Agency Banking, etc.).
• The role involves real-time monitoring, issue escalation, incident management, performance analysis, and proactive communication with internal component teams and external partners to guarantee service availability, stability, transaction success, and customer satisfaction.

Job Responsibilities

• Responsible for the availability, stability, reliability, and operation of payment systems by monitoring, supporting, and optimizing production systems and services
• Provide Level 2 support for digital payment issues; escalate to relevant teams or service providers when necessary.
• Provide technical support in identifying, investigating, and resolvingtransaction-related issues.
• Proactive monitoring of processes and transactions across different payments leading to the identification of potential glitches.
• Ensure payment channels have a stable connection with the payment service providers and be available at all times to provide quick responses to any channel-related issue escalated internally or by external partners.
• Collaborate with the Product Management and Research & Development (R&D) teams to suggest/recommend new initiatives as well as optimizations of the payment channels performance to ensure improved customers’ experience.
• Track issues and work with component teams for timely resolution of downtimes on any of the payment services and/or channels.
• Analyze and interpret application logs and traces to identify failures and resolve the identified issues without breaching SLA.
• Taking up technical engagement with switches, partner banks, aggregators, and payment service providers.
• Support UAT and deployment of new channel features or integrations.
• Maintain a strong knowledge base and playbook for incident resolution
• Prepare daily/weekly/monthly reports on channel performance, costs, and incident logs.

Job Requirements

• A minimum of a Bachelor’s or Higher National Diploma (HND) degree in
• Computer Science, Engineering, or any related field, or equivalent experience is required.
• three – four (3 – 4) years of related experience are required.
• Strong understanding of digital payments ecosystem (cards, wallets, POS,
• USSD, payin/payout) and technically skilled to manage and support of digital payment solutions.
• Excellent understanding transaction process flow on different payment systems, especially, bills payment services, value added services (VAS), funds transfer systems, POS and card payment systems.
• Basic knowledge of ISO 8583 messaging.
• Hands-on experience with payment monitoring dashboards and incident management tools.
• Strong communication with stakeholder engagement management skills.
• Ability to work in shifts and handle 24/7 operations if required.
• Effective use of database querying languages and tools to develop queries/reports and analyze business process data is an added advantage.
• Advanced proficiency in problem-solving and analytical skills with attention to detail, interpreting transaction logs/traces/trends, ability to investigate and address application issues.
• Strong work ethics and service mentality with the ability to manage multiple tasks.
• Experience working with reporting tools (Excel, SQL, BI tools) is an advantage.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Channel Support Specialist

Location: Nigeria
Job type: Full time

Summary about the Role and Purpose

• The role is for Senior Channel Support Specialist who is passionate about our mission of driving financial inclusion in Africa.
• The ideal candidate will play an essential role in ensuring that payments made by PalmPay customers or businesses are processed correctly and in good time.
• The ideal role holder will also be tasked with resolving any issues that arise with these transactions processing and availability of the payment channels as need arises.
• To ensure the smooth operation, monitoring, and support of all digital payment channels (e.g., Payin, Payout, funds transfers, POS, USSD, Mobile Wallet, Card, Agency Banking, etc.).
• The role involves real-time monitoring, issue escalation, incident management, performance analysis, and proactive communication with internal component teams and external partners to guarantee service availability, stability, transaction success, and customer satisfaction.

Job Responsibilities

• Responsible for the availability, stability, reliability, and operation of payment systems by monitoring, supporting, and optimizing production systems and services
• Provide Level 2 support for digital payment issues; escalate to relevant teams or service providers when necessary.
• Provide technical support in identifying, investigating, and resolvingtransaction-related issues.
• Proactive monitoring of processes and transactions across different payments leading to the identification of potential glitches.
• Ensure payment channels have a stable connection with the payment service providers and be available at all times to provide quick responses to any channel-related issue escalated internally or by external partners.
• Collaborate with the Product Management and Research & Development (R&D) teams to suggest/recommend new initiatives as well as optimizations of the payment channels performance to ensure improved customers’ experience.
• Track issues and work with component teams for timely resolution of downtimes on any of the payment services and/or channels.
• Analyze and interpret application logs and traces to identify failures and resolve the identified issues without breaching SLA.
• Taking up technical engagement with switches, partner banks, aggregators, and payment service providers.
• Support UAT and deployment of new channel features or integrations.
• Maintain a strong knowledge base and playbook for incident resolution
• Prepare daily/weekly/monthly reports on channel performance, costs, and incident logs.

Job Requirements

• A minimum of a Bachelor’s or Higher National Diploma (HND) degree in
• Computer Science, Engineering, or any related field, or equivalent experience is required.
• three – four (3 – 4) years of related experience are required.
• Strong understanding of digital payments ecosystem (cards, wallets, POS,
• USSD, payin/payout) and technically skilled to manage and support of digital payment solutions.
• Excellent understanding transaction process flow on different payment systems, especially, bills payment services, value added services (VAS), funds transfer systems, POS and card payment systems.
• Basic knowledge of ISO 8583 messaging.
• Hands-on experience with payment monitoring dashboards and incident management tools.
• Strong communication with stakeholder engagement management skills.
• Ability to work in shifts and handle 24/7 operations if required.
• Effective use of database querying languages and tools to develop queries/reports and analyze business process data is an added advantage.
• Advanced proficiency in problem-solving and analytical skills with attention to detail, interpreting transaction logs/traces/trends, ability to investigate and address application issues.
• Strong work ethics and service mentality with the ability to manage multiple tasks.
• Experience working with reporting tools (Excel, SQL, BI tools) is an advantage.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Compliance Manager

Location: Nigeria

Description

• We are in need of a Compliance Manager who will be responsible for overseeing and managing all aspects of regulatory compliance within the organization.
• This role involves developing, implementing, and maintaining effective compliance programs to ensure adherence to relevant laws, regulations, and industry standards.
• You will be an ideal candidate if you have a detailed understanding of the regulatory environment within Nigeria across the financial services space and how companies have executed their different propositions.
• You should be focused on the details, process-driven and a strong communicator.

Responsibilities
Regulatory Compliance:

• Stay abreast of changes in financial regulations and ensure that the organization is up to date with all relevant laws and industry guidelines.
• Interpret and communicate regulatory requirements to relevant departments within the organization.
• Collaborate with legal and regulatory affairs teams to address compliance issues and provide guidance on regulatory matters.

Policy Development and Implementation:

• Develop and update compliance policies and procedures to reflect changes in regulations and industry best practices.
• Implement policies across the organization, ensuring that employees are aware of and adhere to compliance requirements.
• Conduct regular training sessions to educate employees on compliance policies and procedures.

Risk Assessment:

• Conduct regular risk assessments to identify and evaluate potential compliance risks.
• Develop strategies to mitigate identified risks and ensure that appropriate controls are in place.
• Collaborate with other departments to integrate compliance considerations into business processes and systems.

Monitoring and Reporting:

• Establish and maintain a system for ongoing monitoring of compliance activities.
• Prepare and submit regular reports to senior management and regulatory bodies, summarizing compliance activities and addressing any identified issues.
• Ensure that internal reporting mechanisms are effective in capturing and escalating potential compliance breaches.

Investigations and Remediation:

• Lead or participate in investigations related to compliance matters.
• Develop and implement remediation plans to address any identified compliance deficiencies.
• Collaborate with internal audit teams to ensure that compliance controls are effective.
• Communication and Training:
• Foster a culture of compliance through effective communication and training programs.
• Provide guidance and support to employees on compliance-related matters.
• Act as a point of contact for compliance-related inquiries from internal and external stakeholders.

Qualifications

• A Bachelor’s degree in (Statistics / Accounting / Banking & Finance / Mathematics / LLB / Science) or any related field
• 6+ years of experience in a compliance role within the financial services sector.
• In-depth knowledge of financial regulations and industry standards.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Performance Management

Location: Nigeria

Description

• We are looking to recruit an experienced Performance Management Supervisor. The ideal candidate will be responsible for developing, implementing, and managing performance management processes and initiatives within the organization.
• You will play a critical role in facilitating the ongoing assessment, feedback, and improvement of employee performance to support organizational goals and objectives.
• In addition, you collaborate with managers and HR business partners to ensure alignment between individual performance goals and overall business objective.

Responsibilities

• Develop, implement, and oversee performance management policies, procedures, and systems to ensure consistency and fairness across the organization.
• Collaborate with HR business partners and departmental managers to establish performance standards, goals, and expectations for each role.
• Train managers and employees on performance management processes, including setting SMART goals, providing constructive feedback, and conducting performance evaluations.
• Provide guidance and support to managers in addressing performance issues, identifying development opportunities, and implementing performance improvement plans.
• Coordinate the annual performance review cycle, including scheduling, communication, and data collection.
• Analyze performance evaluation data to identify trends, patterns, and areas for improvement, and provide actionable insights to leadership.
• Partner with compensation and benefits teams to ensure alignment between performance ratings and rewards systems.
• Stay abreast of industry best practices and emerging trends in performance management, and recommend enhancements to existing processes.
• Conduct regular audits and quality checks to ensure the integrity and effectiveness of the performance management system.
• Serve as a point of contact for employees seeking clarification or assistance with performance-related matters.
• Maintain confidentiality and sensitivity in handling performance-related information and discussions.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field. Master’s degree preferred.
• Proven experience in performance management, talent management, or HR consulting preferably in a corporate environment.
• In-depth knowledge of performance management principles, methodologies, and best practices.
• Strong understanding of employment laws and regulations related to performance management.
• Excellent communication and interpersonal skills, with the ability to build trust and credibility with diverse stakeholders.
• Demonstrated ability to facilitate difficult conversations and resolve conflicts in a constructive manner.
• Proficiency in HRIS (Human Resources Information System) software and other performance management tools.
• Analytical mindset with the ability to interpret data, draw meaningful conclusions, and make data-driven recommendations.
• Exceptional organizational skills, with the ability to manage multiple projects and deadlines simultaneously.
• High level of professionalism, integrity, and discretion in handling confidential information.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Compensation and Benefits Manager

Location: Nigeria

Role Overview

• The Compensation & Benefits Manager will be responsible for developing, implementing, and managing PalmPay’s compensation and benefits programs to attract, retain, and motivate top talent.
• This role requires a strategic HR professional with deep expertise in reward management, pay structures, incentive programs, and statutory compliance, particularly within the financial services/fintech sector.

Key Responsibilities
Compensation Strategy & Management:

• Design, implement, and manage compensation frameworks, salary structures, and incentive programs aligned with business goals.
• Conduct regular salary benchmarking and market analysis to ensure competitiveness.
• Manage annual compensation reviews, promotions, and adjustments in collaboration with HR Business Partners and business leaders.
• Provide insights and recommendations to senior leadership on pay competitiveness, pay equity, and cost-effectiveness.

Benefits Administration:

• Oversee employee benefits programs (healthcare, pension, leave policies, wellness initiatives, etc.).
• Ensure statutory compliance with Nigerian labor laws and other applicable regulations across PalmPay’s markets.
• Evaluate and negotiate with external benefits providers (HMOs, insurance firms, pension administrators).
• Develop and implement new benefit initiatives that enhance employee engagement and retention.

Performance & Incentive Programs:

• Partner with HRBPs and business leaders to design and manage KPI-linked bonus schemes and sales incentive programs.
• Monitor the effectiveness of incentive plans and make recommendations for improvements.

Analytics & Reporting:

• Track and analyze compensation and benefits data to support decision-making.
• Prepare regular reports for management and external auditors.
• Use HRIS and payroll systems to ensure data accuracy and integrity.

Policy & Governance:

• Develop, maintain, and communicate compensation and benefits policies.
• Ensure compliance with internal controls, audit requirements, and governance frameworks.
• Train HR team members and managers on compensation policies and practices.

Key Performance Indicators (KPIs)

• Competitiveness of compensation structures (measured against benchmarks).
• Employee retention and engagement levels linked to rewards and benefits.
• Accuracy and timeliness of payroll and statutory compliance.
• Cost-effectiveness of compensation and benefits programs.
• Satisfaction ratings from employees and hiring managers.

Qualifications

• Bachelor’s degree in Human Resources, Finance, Business Administration, Economics, or related field.
• Professional certification (CIPM, CIPD, SHRM, WorldatWork) is highly desirable.
• 7+ years of progressive HR experience, with at least 3 years specializing in Compensation & Benefits.
• Proven experience in fintech, banking, or other financial services is strongly preferred.
• Strong understanding of Nigerian labor laws, statutory deductions, and compliance frameworks.
• Advanced Excel and HRIS/payroll systems knowledge.
• Excellent analytical, problem-solving, and negotiation skills.
• High integrity, attention to detail, and ability to handle confidential information.

Key Competencies:

• Strategic thinking and business acumen.
• Strong stakeholder management and influencing skills.
• Data-driven decision-making.
• Excellent organizational and communication skills.
• Ability to thrive in a dynamic, high-growth environment.

Compensation & Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health insurance and wellness programs.
• Pension and statutory benefits.
• Professional development and training support.
• A collaborative and innovative work culture.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Talent Acquisition Manager

Location: Nigeria

Role Overview

• The Talent Acquisition Manager will be responsible for leading PalmPay’s recruitment strategy, overseeing full-cycle hiring processes, and ensuring that the company attracts and hires the best talent to support its rapid growth.
• This role requires a strategic leader with strong stakeholder management skills, hands-on recruiting expertise, and a proven ability to build scalable, data-driven recruitment practices in a fast-paced fintech environment.

Key Responsibilities
Talent Acquisition Strategy & Leadership:

• Develop and execute a comprehensive talent acquisition strategy aligned with PalmPay’s business objectives and expansion plans.
• Lead and mentor a team of recruiters and sourcing specialists to deliver high-quality hires across technical, commercial, and operational functions.
• Partner with senior leaders to anticipate talent needs and design tailored workforce planning strategies.
• Champion diversity, equity, and inclusion (DEI) in all recruitment practices.

Recruitment Operations:

• Oversee full-cycle recruitment, from sourcing and screening to offer negotiation and onboarding.
• Implement best practices in candidate assessment, ensuring consistency and fairness in hiring decisions.
• Manage relationships with recruitment agencies, job boards, and other external partners.
• Drive the use of recruitment technology (ATS, LinkedIn Recruiter, etc.) to optimize hiring processes.

Employer Branding & Candidate Experience:

• Build and promote PalmPay’s employer brand in local and international markets.
• Ensure a seamless and engaging candidate experience throughout the hiring process.
• Develop recruitment marketing campaigns to attract top talent across different geographies.

Data & Reporting:

• Track and analyze key recruitment metrics (time-to-fill, cost-per-hire, quality of hire, etc.) to measure effectiveness and guide decision-making.
• Present regular reports and insights to senior leadership.
• Continuously improve processes based on data-driven insights.

Key Performance Indicators (KPIs)

• Reduction in time-to-fill for critical roles.
• Quality and retention of new hires.
• Hiring manager and candidate satisfaction scores.
• Diversity of hires across levels and functions.
• Team performance and recruitment efficiency.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s degree is an advantage).
• 7+ years of experience in Talent Acquisition, with at least 3 years in a managerial or team leadership role.
• Proven experience recruiting across multiple functions (technical, commercial, operations) in fintech, banking, or high-growth organizations.
• Strong stakeholder management and influencing skills at the senior leadership level.
• Expertise in using ATS platforms, LinkedIn Recruiter, and other sourcing tools.
• Demonstrated success in leading recruitment campaigns in multicultural and multi-country settings.
• Excellent communication, negotiation, and interpersonal skills.
• High level of integrity, resilience, and adaptability in a fast-paced environment.

Key Competencies:

• Strategic thinking and problem-solving.
• Data-driven decision-making.
• Strong leadership and team management.
• Passion for innovation, DEI, and employer branding.
• Ability to thrive in dynamic, high-growth environments.

Compensation & Benefits

• Competitive salary package with performance-based incentives.
• Health insurance and wellness benefits.
• Pension and statutory benefits.
• Professional development opportunities.
• A collaborative and innovative work environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Sales Operations Executive

Location: Nigeria
Job type: Full time

Job Summary

• Palmpay BNPL is looking for a results-driven Sales Operations Executive to focus on driving new customer acquisition.
• This role will play a critical part in expanding our customer base,optimizing sales processes,and ensuring seamless onboarding for new clients.
• You will also manage operations for key accounts.
• This role will ensure seamless execution of client requirements, maintain strong relationships with high-value accounts,and support revenue growth through operational excellence.

Responsibilities

• Identify,qualify,and convert new prospects into active customers.
• Collaborate with the marketing and sales teams to develop ad -generation strategies.
• Track and report on sales pipeline,conversion rates,and acquisition performance.
• Ensure smooth onboarding of new customers,including documentation and account setup.
• Analyze market trends and competitor activities to refine acquisition strategies.
• Work with finance and operations teams to ensure accurate order processing and billing.

Managing operations for key accounts:

• Act as the primary operations contact for assigned key accounts.
• Coordinate order processing, invoicing, and delivery to ensure service excellence.
• Monitor account performance metrics, including sales targets, retention rates,and satisfactions cores.
• Work closely with account managers to develop account-specific strategies and growth plans.
• Resolve operational issues promptly to maintain strong client relationships.
• Provide data-driven insights to support decision-making and account optimization.
• Support contract renewals, upsell opportunities, and cross-functional collaboration

Salary
N400,000 – N800,000 per month.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Dealer Manager

Location: Port Harcourt, Rivers
Job type: Full time
Department: Sales
Reports To: Regional Sales Manager / Zonal Sales Manager

Job Purpose

• To manage and grow the dealer network within an assigned territory.
• To ensure dealer performance aligns with company sales targets, brand standards, and customer service expectations.

Key Responsibilities

• Identify, recruit, and onboard new dealers.
• Monitor dealer performance against sales targets and KPIs.
• Develop and implement dealer sales strategies to drive product penetration.
• Train and support dealers on product knowledge, pricing, and promotional activities.
• Conduct regular market visits to assess dealer operations, branding, and compliance.
• Resolve dealer-related issues promptly to maintain strong business relationships.
• Analyze sales data to identify growth opportunities and areas of concern.
• Prepare and submit periodic reports on dealer performance, market trends, and competitor activities.
• Enforce adherence to company policies, pricing structures, and ethical standards.

Key Performance Indicators (KPIs)

• Dealer recruitment and retention rate
• Sales target achievement by dealers
• Qualifications and Experience:
• Strong negotiation and relationship management skills
• Good knowledge of distribution networks and dealer operations
• Proficiency in MS Office tools

Skills:

• Sales planning and forecasting
• Communication and interpersonal skills
• Problem-solving ability
• Market analysis and reporting
• Team coordination

Work Environment:

• Field and office-based activities.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Regional Manager (POS Agent Support)

Location: Uyo – Akwa Ibom
Department: Sales
Reports to: Zonal Manager (POS)

Role Overview
Contractor shall work as a Regional Manager to carry out the following responsibilities:

• The RM makes decisions through company policies to promote its business standard in line with work ethics.
• RM assigns daily tasks to BDs and ensure the Job is done in line with our business policies.
• RM also oversees the ASOs and other business operation within the cities and ensures all walk in agents are attended to.
• RM work with other department like IV/warehouse and sales teams to ensure all pos under aftersales are stored back to warehouse and maintain compliance to our business rules.
• Manage assigned projects and program components to deliver services in accordance with established objectives.

Key Qualifications
Education & Experience:

• Bachelor’s Degree in Business Administration or any other related discipline.
• A minimum of 4 years’ experience in a Fintech Industry.
• Experience as a POS Support is an added advantage.

Skills & Competencies:

• Strong facilitation, coaching, and presentation skills.
• Ability to assess training needs and translate them into impactful learning programs.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong project management and organizational abilities.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Regional Manager (POS Agent Support)

Location: Kano
Reports to: Zonal Manager (POS)

Role Overview
Contractor shall work as a Regional Manager to carry out the following responsibilities:

• The RM makes decisions through company policies to promote its business standard in line with work ethics.
• RM assigns daily tasks to BDs and ensure the Job is done in line with our business policies.
• RM also oversees the ASOs and other business operation within the cities and ensures all walk in agents are attended to.
• RM work with other department like IV/warehouse and sales teams to ensure all pos under aftersales are stored back to warehouse and maintain compliance to our business rules.
• Manage assigned projects and program components to deliver services in accordance with established objectives.

Key Qualifications
Education & Experience:

• Bachelor’s Degree in Business Administration or any other related discipline.
• A minimum of 4 years’ experience in a Fintech Industry.
• Experience as a POS Support is an added advantage.

Skills & Competencies:

• Strong facilitation, coaching, and presentation skills.
• Ability to assess training needs and translate them into impactful learning programs.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong project management and organizational abilities.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Dealer Manager

Location: Warri, Delta
Job type: Full time
Department: Sales
Reports To: Regional Sales Manager / Zonal Sales Manager

Job Purpose

• To manage and grow the dealer network within an assigned territory.
• To ensure dealer performance aligns with company sales targets, brand standards, and customer service expectations.

Key Responsibilities

• Identify, recruit, and onboard new dealers.
• Monitor dealer performance against sales targets and KPIs.
• Develop and implement dealer sales strategies to drive product penetration.
• Train and support dealers on product knowledge, pricing, and promotional activities.
• Conduct regular market visits to assess dealer operations, branding, and compliance.
• Resolve dealer-related issues promptly to maintain strong business relationships.
• Analyze sales data to identify growth opportunities and areas of concern.
• Prepare and submit periodic reports on dealer performance, market trends, and competitor activities.
• Enforce adherence to company policies, pricing structures, and ethical standards.

Key Performance Indicators (KPIs)

• Dealer recruitment and retention rate
• Sales target achievement by dealers
• Qualifications and Experience:
• Strong negotiation and relationship management skills
• Good knowledge of distribution networks and dealer operations
• Proficiency in MS Office tools

Skills:

• Sales planning and forecasting
• Communication and interpersonal skills
• Problem-solving ability
• Market analysis and reporting
• Team coordination

Work Environment:

• Field and office-based activities.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online