Recruitment at PalmPay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: User Growth – Card Services Manager

Location: Nigeria

Job Summary

• We’re looking for a User Growth – Card Services Manager to drive card product adoption, user acquisition, and engagement across our platform.

Key Responsibilities

• Lead growth initiatives to increase user acquisition, activation, and retention for PalmPay card products.
• Manage end-to-end card operations — from issuance and activation to transaction monitoring and customer experience.
• Develop and execute promotional campaigns to boost card usage and spending.
• Collaborate with cross-functional teams (marketing, product, and analytics) to improve user journey and engagement metrics.
• Analyze data to identify growth opportunities and optimize performance.
• Ensure compliance with regulatory requirements and operational standards.

Requirements

• Bachelor’s degree in Marketing, Business, Finance, or a related field.
• Minimum of 3 years’ experience in user growth, digital marketing, or card operations (preferably in fintech).
• Strong analytical and problem-solving skills.
• Proven ability to design and implement data-driven growth strategies.
• Excellent communication and collaboration skills.
• Self-motivated, results-oriented, and comfortable working in a fast-paced environment.

Application Closing Date
20th October, 2025.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Service Business Partner

Location: Nigeria
Department: Customer Service
Reports To: Head of Customer Service/Customer Experience Manager

Job Summary

• The Customer Service Business Partner (CSBP) acts as a strategic bridge between the Customer Service department and other business units.
• This role ensures that customer service operations, processes, and insights align with the organization’s overall objectives.
• The CSBP drives continuous improvement in performance, process efficiency, and customer satisfaction through data analysis, collaboration, and strategic planning.
• The Customer Service Business Partner ensures that customer service performance, processes, and cross-functional partnerships effectively drive business growth, operational efficiency, and customer satisfaction.

Key Responsibilities
Business Alignment & Strategy:

• Partner with business units to align customer service objectives with corporate goals.
• Provide insights and strategic recommendations to enhance customer experience and operational performance.
• Contribute to planning and budgeting for customer service initiatives.

Performance Management:

• Monitor and analyze key customer service metrics (e.g., response time, resolution rate, CSAT, NPS).
• Identify trends, performance gaps, and opportunities for improvement through data-driven analysis.
• Develop and implement actionable plans to enhance service delivery and efficiency.

Process & Policy Management:

• Review and optimize Standard Operating Procedures (SOPs) for efficiency, consistency, and compliance.
• Support change management initiatives affecting customer service operations.
• Collaborate with Quality Assurance and Training teams to uphold high service standards.

Stakeholder Engagement:

• Serve as a liaison between Customer Service and other departments (e.g., Product, Risk, Operations, Marketing).
• Represent the voice of the customer in business discussions and product development.
• Facilitate effective cross-functional communication and collaboration.

Reporting & Analysis:

• Prepare and present regular performance reports and business insights to management.
• Track and communicate key customer trends and their impact on service KPIs.

Capability Development:

• Identify skill gaps within the team and collaborate with Learning & Development to deliver targeted training.
• Promote a customer-centric culture and champion service excellence across the organization.

Compliance & Risk Management:

• Ensure full adherence to company policies, procedures, and regulatory standards.
• Identify and escalate potential risks impacting customer trust or satisfaction.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Management, Communications, or a related field.
• 3–5+ years of experience in Customer Service, Business Operations, or a similar role.
• Strong analytical, communication, and stakeholder management skills.
• Proficiency in Microsoft Excel, PowerPoint, and data visualization tools.
• Experience in a fintech or digital service environment is an added advantage.
• Customer-focused, proactive, and results-oriented mindset.

Core Competencies:

• Strategic thinking and business acumen
• Process improvement and data-driven decision-making
• Collaboration and influence
• Customer orientation and problem-solving
• Accountability and adaptability.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Graphics Designer

Location: Nigeria
Job type: Full time

Role Overview

• The Creative Designer will bring PalmPay’s visual storytelling to life across all digital and offline platforms.
• You will conceptualize and execute creative assets that strengthen our brand identity, drive engagement, and communicate the “Smarter Way to Bank” philosophy.
• This role blends creativity with strategic thinking, ensuring all outputs align with brand guidelines and campaign objectives.

Key Responsibilities

• Concept Development: Develop compelling visual concepts and layouts for campaigns, social media, web, out-of-home (OOH), and print materials.
• Design Execution: Produce high-quality static and motion graphics for ads, social content, event branding, and app promotions.
• Brand Consistency: Ensure all creative materials reflect PalmPay’s brand voice, color systems, and design principles across multiple touchpoints.
• Collaboration: Work closely with the Social Media, PR, and Performance Marketing teams to deliver cohesive campaign visuals.
• Adaptation & Localization: Customize creative assets for regional audiences while maintaining brand uniformity.
• Innovation: Stay updated on design trends and competitor visuals to keep PalmPay’s design output modern and engaging.
• Project Management: Manage multiple design requests simultaneously and deliver within deadlines without compromising quality.

Key Deliverables

• Monthly social media creatives (static, carousels, motion)
• Billboard and digital OOH artwork
• Product campaign key visuals and adaptation templates
• Event branding and merch design (banners, roll-ups, T-shirts, etc.)

Requirements

• Bachelor’s degree in Graphic Design, Fine Arts, Visual Communication, or related field.
• 3–5 years of experience in a design role (preferably within a fintech, digital agency, or fast-paced brand environment).
• Strong proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro).
• Knowledge of UI/UX tools (Figma) is an advantage.
• Strong portfolio showcasing commercial design work and campaign storytelling.
• Understanding of social media formats and performance-driven design principles.
• Excellent time management, creativity, and communication skills.

Preferred Attributes:

• Strong sense of visual hierarchy, typography, and color theory.
• Ability to translate marketing objectives into visually impactful ideas.
• Team player with attention to detail and openness to feedback.

Salary
N500,000 – N600,000 Monthly.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Head of POS (Aftersales Operations)

Location: Nigeria

Role Overview

• The Head of POS (Aftersales Operations) will lead and oversee the entire Retrieval Zonal Management (ZM) Team across Nigeria.
• The ideal candidate will be responsible for driving field efficiency, ensuring timely repair and replacement of POS devices, and maintaining operational discipline across all retrieval regions. T
• his role requires strong leadership, analytical thinking, and an excellent ability to translate business objectives into actionable field results.

Key Responsibilities
Team Leadership & Oversight:

• Supervise and support all Zonal Managers overseeing Aftersales BDs across multiple regions.
• Ensure effective task allocation, performance monitoring, and adherence to standard operating procedures (SOPs).
• Conduct regular performance reviews, identify skill gaps, and implement improvement plans for underperforming zones.

Operational Efficiency:

• Ensure all faulty POS devices are retrieved, repaired, swapped, or returned within the approved turnaround time (TAT).
• Monitor daily task completion rates, lead status, and agent satisfaction metrics.
• Maintain an average retrieval efficiency ratio (repair/swap completion within 1.5 working days).
• Track and report weekly performance against KPIs and ensure zones meet or exceed set targets.

Process Management:

• Review and validate data from the POS care system to ensure accuracy and completeness of work orders.
• Collaborate with the QC and Repair Center teams to ensure quality assurance in device servicing and minimize repeat faults.
• Develop and implement operational improvement initiatives for better field productivity.

People Management & Development:

• Motivate and mentor Zonal Managers to deliver high-impact results.
• Foster a culture of accountability, teamwork, and continuous improvement within the retrieval structure.
• Recommend disciplinary actions or commendations based on performance reports.

Reporting & Analysis:

• Prepare weekly and monthly performance reports on retrieval, repair, and return activities.
• Analyze operational data to identify trends, challenges, and opportunities for efficiency gains.
• Present actionable insights to management and cross-functional teams for strategic decision-making.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Operations Management, or related field
• Minimum of 4 years’ experience in field operations, logistics, or aftersales management preferably in fintech, telecoms, or device servicing industries.
• Proven track record of managing large teams across multiple regions.
• Strong data interpretation, performance management, and process optimization skills.
• Proficiency in Excel, CRM tools, and reporting dashboards.
• Excellent communication, leadership, and problem-solving abilities.
• Results-driven with strong attention to operational details.
• Ability to multitask and handle fast-paced, performance-driven environments.
• Strong interpersonal and stakeholder management skills.
• High integrity and commitment to organizational goals.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Online Merchant Business Manager

Location: Nigeria

Job Summary

• We are seeking a passionate, strategic, and detail-oriented Online Merchant Business Manager to drive the acquisition, growth, and retention of online merchants.
• The ideal candidate will identify business opportunities, onboard merchants, and expand PalmPay’s online payment solutions — including Pay with Transfer, Pay with Wallet, and Payouts — across multiple sectors.
• This role requires strong analytical ability, sales acumen, and relationship management skills to optimize merchant performance and enhance transaction volumes within PalmPay’s ecosystem.

Key Responsibilities

• Develop and execute merchant acquisition and growth strategies to increase online transaction volumes and revenue
• Identify, engage, and onboard new fintech, e-commerce, and digital service merchants across diverse industries
• Build and manage relationships with key online merchants, payment gateways, and PSP partners
• Collaborate with internal teams (Product, Tech, Risk, Compliance) to ensure seamless merchant integration and onboarding
• Analyze merchant performance data to identify trends, opportunities, and revenue optimization strategies
• Drive merchant retention through proactive engagement, service quality, and solution enhancement
• Ensure all activities comply with card scheme rules, AML/CFT requirements, and internal risk policies
• Stay informed on emerging trends in payment technology, digital commerce, fraud prevention, and regulatory developments

Requirements

• Bachelor’s degree or HND in Business, Marketing, Finance, or a related field
• Proven experience in online merchant acquiring, fintech sales, or online payment gateway management
• Strong understanding of online payment channels — Card, Transfer, Wallet, USSD, and API integrations
• Excellent communication, presentation, and negotiation skills
• Highly result-oriented, self-driven, and capable of meeting sales and revenue targets
• Strong knowledge of local business markets and digital commerce environments
• Ability to work independently while coordinating effectively with cross-functional teams

Preferred Skills & Attributes:

• Solid understanding of the fintech and payment ecosystem in Africa
• Experience in online merchant sales
• Familiarity with API-based merchant integrations
• Analytical mindset with the ability to interpret transaction data and identify growth drivers
• Passion for digital innovation, financial inclusion, and customer-centric solutions.

Why Join PalmPay?

• Be part of one of Africa’s fastest-growing fintech companies
• Competitive compensation and performance-based incentives
• Opportunity to impact the future of digital payments across emerging markets.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online