Recruitment at Palmpay Limited

Palmpay is a pan-African fintech company currently operating in Nigeria, Ghana, Kenya, Uganda and Tanzania and expanding to other markets this year. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We are recruiting to fill the position below:

Job Title: Collection Officer

Location: Nigeria
Job type: Full-time

Job Summary

•  We seek a results-oriented Phone Collection Officer to manage debt recovery via telephone. The ideal candidate will have excellent communication skills and a firm yet professional approach to negotiating payment plans and resolving outstanding accounts.

Key Responsibilities

• Conduct outbound calls to debtors to negotiate payment arrangements and settlements.
• Maintain accurate and updated records of all customer interactions and payment commitments.
• Meet daily and monthly collection targets to minimize overdue accounts.
• Resolve customer queries and disputes related to billing or outstanding balances.
• Identify and escalate accounts that require further legal or administrative action.
• Ensure all collection activities comply with company policies and legal debt collection regulations.

Requirements

• 1–3 years’ experience in debt collection, telemarketing, or customer service.
• Exceptional verbal communication and negotiation skills.
• Ability to remain calm and professional when handling difficult or confrontational conversations.
• Strong attention to detail and proficiency in using CRM or database systems.
• Proven ability to meet performance targets in a fast-paced environment.
• Good understanding of financial ethics and collection laws.

Benefits
Salary: N80,000 per month.
KPI: N50,000.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Field Collection Officer

Location: Nigeria

Key Responsibilities

• Conduct on-site visits to users with overdue balances to secure repayment of outstanding installments.
• Engage users to understand financial challenges and agree on realistic repayment arrangements.
• Verify and update customer information and repayment status promptly in the recovery system.
• Retrieve devices or collateral from customers who default, in line with company recovery procedures and documentation.
• Maintain productive relationships with local police authorities within the assigned LGA to support long-overdue or fraudulent cases where necessary.
• Report field collection activities, observations, and suspected fraud cases to the supervisor as required.
• Collaborate with the Risk Control and Customer Service teams to support enhanced repayment performance.
• Uphold professionalism and protect the company’s brand reputation during all field operations.

Requirements

• SSCE / OND / HND / B.Sc in any related discipline.
• Minimum of 1 year experience in field collections, field agent operations, or related roles.
• Strong negotiation and interpersonal communication skills.
• Ability to work under pressure and meet weekly/monthly recovery targets.
• Willingness to travel within assigned territory.
• Familiarity with FCCPC recovery guidelines is an added advantage.
• Must be street-smart and maintain high ethical standard.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Product Specialist, Customer Service

Location: Nigeria
Job type: Full-time

‌Core Responsibilities‌
End-to-End Product Ownership‌:

• Design and optimize SASS customer service solutions (e.g., intelligent chatbots, voice response systems) for internet banking platforms.
• Define product roadmap for customer support tools, focusing on efficiency and user satisfaction metrics

Cross-Functional Collaboration‌:

• Bridge technical (R&D/AI teams) and operational (customer support centers) requirements for seamless implementation.

Data-Driven Optimization‌:

• Analyze user feedback and behavior data to refine self-service features and reduce human-agent dependency.
• Monitor key performance indicators (KPIs) such as first-call resolution rate and average handling time.

‌Qualifications & Skills‌
Experience‌:

• 1-3 years in fintech/digital SASS product management, with focus on customer service systems.

Hard Skills‌:

• Proficiency in prototyping (Figma/Axure) and PRD documentation for complex workflows.
• Understanding of contact center technologies (IVR, CTI) and API integrations.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Developer (ATM Card Services)

Location: Ekiti

Job Summary

• You will support the growth of our card services by identifying prospects, managing client relationships, and assisting in the achievement of sales goals.

Key Responsibilities

• Research and identify potential clients in the ATM card services space
• Support lead generation and outreach efforts
• Assist in maintaining strong relationships with clients and partners
• Prepare sales materials, proposals, and presentations
• Stay informed on industry trends and share insights with the team
• Collaborate with internal teams for smooth project execution
• Participate in relevant training to enhance product knowledge and sales skills
• Maintain accurate records and reports of sales activities.

Qualifications

• OND in Business, Marketing, Finance, or related field
• Strong interest in the financial services industry
• Excellent communication and interpersonal skills
• Basic knowledge of financial products and services
• Proactive and a good team player
• Strong attention to detail and organizational skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Adaptable to a fast-paced, evolving work environment
• High ethical standards and professionalism.

Compensation

• Salary: N70,000 basic per month + N20,000 transportation allowance.
• Commission: N0 – N100,000.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Developer (ATM Card Services)

Location: Ibadan, Oyo

Job Summary

• You will support the growth of our card services by identifying prospects, managing client relationships, and assisting in the achievement of sales goals.

Key Responsibilities

• Research and identify potential clients in the ATM card services space
• Support lead generation and outreach efforts
• Assist in maintaining strong relationships with clients and partners
• Prepare sales materials, proposals, and presentations
• Stay informed on industry trends and share insights with the team
• Collaborate with internal teams for smooth project execution
• Participate in relevant training to enhance product knowledge and sales skills
• Maintain accurate records and reports of sales activities.

Qualifications

• OND in Business, Marketing, Finance, or related field
• Strong interest in the financial services industry
• Excellent communication and interpersonal skills
• Basic knowledge of financial products and services
• Proactive and a good team player
• Strong attention to detail and organizational skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Adaptable to a fast-paced, evolving work environment
• High ethical standards and professionalism.

Compensation

• Salary: N70,000 basic per month + N20,000 transportation allowance.
• Commission: N0 – N100,000.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online