Recruitment at PalmPay Limited

Job Title: Operations Support Officer

Location: Nigeria
Reporting to: Line Manager

Responsibilities

• Follow up on user (customer) complaints, abnormal problems and liaise with relevant stakeholders to ensure timely and effective solutions.
• Collaborating to set up systems for lodging of disputes and liaising with relevant stakeholders to ensure effective resolution
• Effectively collaborating with various departments and teams to ensure a unified approach to reconciliation processes.
• Perform additional tasks as assigned by the line manager.

Educational Qualification

• B.Sc or HND in Business Administration or related field.

Salary
N90,000 / Month.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: KA Channel Manager

Location: Nigeria
Reports to: Country Sales Director / Head of International Business

Key Responsibilities and Tasks
Channel Strategy & Development:
Market Planning:

• Conduct in-depth analysis of the Nigerian mobile phone retail landscape. Identify and target key KA clients (e.g., national/regional chains like Slot, Pointek, 3CHUB, Raya). Develop phased and executable channel development roadmaps.

New Channel Acquisition:

• Proactively engage, negotiate, and successfully secure partnerships with new retail chain accounts. Manage the end-to-end onboarding process including product listing, POS material deployment, system integration, and store staff training.

Partnership Program Design:

• Formulate competitive trade terms and partnership programs (including but not limited to procurement agreements, profit margins, market development funds, joint marketing plans) based on company policies and market conditions.

Team Collaboration & Support:
Internal Coordination:

• Work closely with internal teams (Product, Marketing, Supply Chain, Finance) to secure timely product supply, marketing resources, and credit policies to support frontline sales.

Market Intelligence Feedback:

• Systematically collect, analyze, and feedback market intelligence, customer needs, competitor dynamics, and product issues from channels and point-of-sale to support decision-making for company strategy adjustments.

Risk Management:

• Monitor channel inventory health and price system stability. Prevent and resolve channel conflicts such as cross-regional sales and price disruption.

Data Analysis & Reporting:
Regular Reporting:

• Regularly prepare and submit channel sales reports, market analysis reports, and client evaluation reports.

Data Analysis:

• Utilize data analysis tools to deeply mine sales data, identify issues, and formulate improvement plans.

Qualifications & Requirements
Education & Experience:

• Bachelor’s degree or above, preferably in Marketing, Business Administration, or related fields.
• Minimum 3 years of KA channel management experience in the consumer electronics industry.
• Prior successful experience in developing KA channels for mobile phones/consumer electronics in Nigeria or West Africa is highly preferred.

Channel Network:

• Established connections and a proven track record of successful partnerships with major mobile phone retail chains in Nigeria (e.g., Slot, Pointek, etc.) are essential.

Competencies:

• Excellent business negotiation, communication, and influencing skills.
• Strong data analysis and problem-solving abilities.
• Results-driven, able to work under pressure, and self-motivated.
• Outstanding planning and execution skills, capable of managing complex projects independently.

Language:

• Fluent in English (business written and spoken). Proficiency in local languages such as Hausa, Yoruba, or Igbo will be a significant advantage.

Others:

• Willingness and ability to undertake high-frequency domestic travel. Familiarity with local business culture.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Lead – Compliance Monitoring & Evaluation

Location: Nigeria

Description

• The Compliance Monitoring & Evaluation Officer provides end-to-end oversight of regulatory compliance, internal monitoring, and operational assurance across the organisation.
• The role ensures regulatory intelligence, policy governance, audit readiness, and product compliance, safeguarding the company’s compliance posture and supporting sustainable operations.

Key Responsibilities

• Monitor regulatory developments, assess business impact, and provide timely compliance advisories.
• Conduct routine compliance monitoring, track obligations, identify gaps, and ensure audit readiness.
• Draft, review, and maintain compliance policies, frameworks, SOPs, and regulatory repositories.
• Coordinate regulatory licensing, renewals, submissions, and engagements with relevant regulators.
• Review products, features, and system changes for compliance and operational risk; support UAT and CCB processes.
• Deliver compliance training and drive organisation-wide compliance awareness.
• Execute internal audits, manage remediation activities, and track closure of findings.
• Prepare periodic compliance reports, dashboards, and documentation for management.

Requirements & Core Competencies

• Bachelor’s degree in Law, Business Administration, Finance, or a related discipline.
• 5–7 years’ experience in Compliance, Regulatory Affairs, Internal Audit, or Risk Management, with strong generalist exposure across AML, corporate, operational, product compliance, and regulatory liaison.
• Professional certifications in compliance, audit, or risk management (e.g., ICA, CAMS, CISA, CRMA) are an added advantage.
• Strong understanding of Nigeria’s regulatory landscape and industry compliance expectations.
• Proven ability to conduct compliance monitoring, regulatory assessments, policy drafting, and internal audits.
• Strong regulatory interpretation, analytical, and risk assessment skills with high attention to detail.
• Excellent communication, report writing, and policy development capabilities.
• Strong stakeholder management and cross-functional coordination skills.
• Ability to manage multiple workstreams, work under pressure, and meet strict deadlines.
• Proactive, structured, and disciplined approach to compliance oversight.
• Technical literacy with comfort working across digital platforms, product development processes, and UAT workflows.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Operations Manager (Field / Office Operations)

Location: Nigeria

Description

• This role is highly execution-focused and requires strong coordination skills, operational discipline, and the ability to work cross-functionally with both local teams and HQ stakeholders

Key Responsibilities

• Own day-to-day operations of the assigned PalmPay office and ensure full operational readiness (power, internet, workspace).
• Coordinate cross-functional teams including Cards, POS, BNPL, Merchant Loans, and Customer Care to ensure smooth execution.
• Track performance against SLAs and KPIs; proactively identify risks and escalate blockers.
• Ensure timely resolution of merchant and customer escalations routed to the office.
• Support field operations including POS inspection, repair, swap, and merchant activations.
• Submit clear weekly operational and performance reports to management.
• Act as the primary point of accountability for discipline, attendance, and execution standards within the office.

Key Requirements

•  Bachelor’s degree in Business, Operations, Finance, or a related field.
• 3–6 years experience in operations, field execution, fintech, payments, or merchant-focused roles.
• Strong understanding of payment products (POS, cards, transfers, or lending preferred).
• Proven ability to coordinate multiple teams and manage operational complexity.
• Strong communication skills; ability to work with local teams and international stakeholders.
• Data-driven mindset with experience tracking KPIs and operational metrics.
• High sense of ownership, structure, and execution discipline.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Talent Acquisition Officer

Location: Nigeria
Job type: Full-time

Job Summary

• The Talent Acquisition Officer is responsible for sourcing, attracting, and hiring qualified talent to meet organizational workforce needs.
• The role ensures efficient recruitment processes, strong candidate experience, and alignment with business objectives.

Key Responsibilities

• Manage end-to-end recruitment for assigned roles.
• Source candidates through job portals, referrals, and talent pipelines.
• Screen, interview, and assess candidates in line with hiring requirements.
• Partner with hiring managers to define role requirements and timelines.
• Maintain accurate recruitment data and reports.
• Ensure compliance with recruitment policies and labour regulations.

Requirements

• Bachelor’s degree in Human Resources or a related field.
• 2–3 years’ experience in talent acquisition or recruitment.
• Strong interviewing and sourcing skills.
• Ability to manage multiple roles in a fast-paced environment.

Salary
N200,000 – N250,000 per month.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Lead – Business Compliance Advisory Officer

Location: Nigeria

Description

• The Business Compliance Advisory Officer provides expert regulatory and compliance advisory support across all PalmPay Nigeria business units.
• The role ensures products, services, agent activities, merchant acquiring processes, and operating models comply with applicable regulations.
• Acting as a bridge between business teams and Compliance, the role embeds compliance-by-design, prevents regulatory breaches, and strengthens PalmPay Nigeria’s compliance posture.

Key Responsibilities

• Provide timely and accurate compliance advisory to business units on applicable regulatory frameworks.
• Review new business initiatives, products, PRDs, system changes, and feature updates to ensure compliance prior to rollout.
• Interpret regulatory circulars, guidelines, and supervisory notices, providing impact assessments and actionable recommendations.
• Advise business teams on audit readiness, compliance reviews, and regulatory examinations.
• Support compliance gap assessments by interpreting regulatory obligations and advising on remediation approaches.
• Ensure operational teams clearly understand and effectively execute regulatory requirements.

Requirements & Core Competencies

• Bachelor’s degree in Law, Accounting, Economics, Business Administration, Finance, or a related discipline.
• Minimum of 7 years’ experience in financial services compliance, preferably within PSPs or fintechs.
• Professional certifications (e.g., CAMS, ICA) are an added advantage.
• Strong knowledge of Nigeria’s financial regulatory environment and CBN guidelines.
• Proven experience reviewing products, conducting compliance risk assessments, and advising senior stakeholders.
• Strong analytical, advisory, and product risk evaluation capabilities.
• Ability to translate regulatory requirements into practical business actions.
• Excellent communication, critical thinking, and professional influencing skills.
• High integrity, independence, attention to detail, and sound judgment.
• Ability to operate effectively in a fast-paced, high-volume digital financial environment.
• Proactive approach to problem-solving, issue identification, and escalation.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Tax Manager

Location: Nigeria
Job type: Full-time

About the Role

• The Tax Manager will be responsible for overseeing the company’s tax strategy, compliance, reporting, and risk management across multiple jurisdictions.
• In a fast-paced fintech environment, the role requires deep technical tax knowledge, strong regulatory awareness, and the ability to work closely with finance, legal, product, and technology teams to ensure tax efficiency, compliance, and scalability of the business.

Key Responsibilities
Tax Compliance & Reporting:

• Manage all direct and indirect tax obligations, including corporate income tax, VAT/GST, withholding tax, transfer taxes, and payroll-related taxes.
• Ensure timely and accurate preparation, review, and filing of tax returns in all operating jurisdictions.
• Oversee tax accounting, provisions, and disclosures in line with IFRS/GAAP and regulatory requirements.
• Liaise with tax authorities and manage audits, assessments, and disputes.

Tax Strategy & Planning:

• Develop and implement tax-efficient structures aligned with business growth, digital products, and cross-border operations.
• Advise management on tax implications of new products, market expansion, partnerships, mergers, and acquisitions.
• Monitor and assess the impact of changes in tax legislation, especially those affecting fintech, digital services, and e-commerce.

Fintech & Regulatory Advisory:

• Provide tax guidance on fintech-specific activities such as payments, digital wallets, lending, remittances, crypto assets, and platform-based services.
• Support compliance with transfer pricing, permanent establishment risks, and economic substance rules.
• Collaborate with compliance and legal teams to align tax practices with financial regulations and licensing requirements.

Systems, Controls & Process Improvement:

• Implement and maintain robust tax controls, policies, and documentation.
• Leverage tax technology, automation tools, and data analytics to improve efficiency and accuracy.
• Support ERP and financial systems integration from a tax perspective.

Stakeholder Management:

• Act as the primary point of contact for external tax advisors, auditors, and regulators.
• Partner with internal teams including finance, product, operations, HR, and technology to embed tax considerations into business decisions.
• Prepare tax updates and reports for senior management and the board.

Qualifications & Experience
Education & Certification:

• Bachelor’s degree in Accounting, Finance, Economics, or a related field (Master’s degree is an advantage).
• Professional qualification such as ACA, ACCA, CPA, CTA, or equivalent.
• Experience
• 5–8 years of progressive tax experience, preferably within fintech, financial
• services, banking, or technology-driven organizations.
• Strong experience with multi-jurisdictional tax compliance and cross-border
• transactions.
• Proven experience managing tax audits and engaging with tax authorities.

Skills & Competencies:

• Strong technical knowledge of corporate tax, indirect tax, and international tax principles.
• In-depth understanding of fintech business models and digital financial products.
• Excellent analytical, problem-solving, and risk-assessment skills.
• High level of integrity, attention to detail, and regulatory awareness.
• Strong communication and stakeholder management skills.
• Ability to work in a fast-growing, highly regulated, and technology-driven environment.

Salary
N1,000,000 – N1,200,000 per month.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: HRIS – Employee Relations Officer

Location: Nigeria
Job type: Contract

Job Summary

• The HRIS – Employee Relations Officer will support the management of employee relations processes and HR data within the HR Information System (HRIS).
• The role ensures accurate HR records, timely resolution of employee issues, and compliance with internal policies and regulatory requirements in a digital banking environment.

Key Responsibilities

• Handle end-to-end employee onboarding and offboarding processes, ensuring accurate and timely updates in HR systems.
• Collaborate with business department managers to maintain and correct core HR data, including employee information, organizational structure, and role assignments.
• Conduct regular audits of HR system records to ensure data integrity, compliance, and consistency across departments.
• Assist in HRIS-related projects, including system updates, testing, and user training, to support continuous improvement of HR operations.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 2–3 years’ experience in HR operations, employee relations, or HRIS administration.
• Strong knowledge of HRIS platforms and HR data management.
• Good understanding of labour laws and employee relations practices.
• Strong attention to detail, confidentiality, and communication skills.

Salary
N200,000 – N250,000 per month.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Sales Supervisor – BNPL Promoter

Location: Nigeria
Department: Sales
Reports to: Regional Sales Manager

Job Summary

• The Sales Supervisor manages BNPL sales promoters across 3C Hub and partner stores.
• The role ensures promoters achieve financing sales targets, maintain accurate KYC documentation, follow BNPL processes, and deliver excellent customer service.
• The Supervisor also coordinates with underwriting, verification, and collections teams to ensure smooth customer approvals, disbursement, and onboarding.

Key Responsibilities

• Supervise and monitor the performance of BNPL sales promoters.
• Drive daily, weekly, and monthly financing sales targets and conversion rates.
• Ensure complete and accurate KYC documentation from promoters.
• Review applications before submission to minimize rejection rates.
• Handle escalated customer issues on eligibility, repayment, and financing terms.
• Liaise with underwriting and verification teams to resolve pending applications.
• Track promoter performance, approval rates, and store-level issues.
• Ensure promoter compliance with risk controls and fraud-prevention guidelines.
• Oversee device display standards and stock rotation in partner stores.
• Maintain strong relationships with 3C Hub store managers.
• Conduct coaching, field support, and performance reviews for promoters.
• Prepare and submit daily sales and operational reports.

Requirements

• HND/B.Sc. in Business, Marketing, or related fields.
• 2-3years’ experience in sales supervision (telecom, BNPL, fintech, or FMCG preferred).
• Strong understanding of customer onboarding, KYC, and credit processes.
• Leadership experience managing field teams.
• Excellent communication and customer-service skills.
• Good analytical and reporting ability.
• Willingness to work across multiple store locations.

Key Competencies:

• Sales leadership
• BNPL / credit onboarding knowledge
• KYC & documentation accuracy
• Risk and fraud awareness
• Coaching and performance management
• Customer service excellence
• Reporting & attention to detail

Salary
N200,000 – N300,000 Basic, 50k Transportation and Performance-based Commission.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online