Recruitment at Pfizer Nigeria

Pfizer – Good health is vital to all of us, and finding sustainable solutions to the most pressing health care challenges of our world cannot wait. That’s why we at Pfizer are committed to applying science and our global resources to improve health and well-being at every stage of life. We strive to provide access to safe, effective and affordable medicines and related health care services to the people who need them.

We are recruiting to fill the position below:

Job Title: Accord Supply Chain & Marketing Operation Quality Manager

Job ID.: 4904150
Location: Nigeria (On Premise)
Employment type: Full-time

Purpose of the Role

• The primary purpose of the role is to manage quality capability development for Countries in scope of Accord for Healthier life program and ensuring program objectives are met on time and to high quality standards.

Key Responsibilities

• Manage the development and maintenance of capability building programs and delivery plans across the countries within the scope of Accord for healthier life program.
• Review capability development programs, periodically and ensure any gaps are identified and corrective actions are implemented with target to meeting program objectives and delivery outcomes.
• Develop and implement communication and change plans to ensure program awareness and promotion across Pfizer key stakeholders.
• Implement and maintain of processes, guidelines, and procedures in managing the Quality capability development programs.
• Provide support to Accord for Healthier life team members to deliver capability development programs with the target to achieving exceptional customer satisfaction.
• Provide reports, briefs and any relevant documentation on the capability development programs’ progress and performance to stakeholders and address any concerns and /or feedback from the stakeholders.
• Make all the Quality relevant supporting materials readily available to the PGS team for each step of their engagement journey with Accord country.
• Assess market’s supply chain Quality Capabilities for Accord countries & detect areas of gap and identifies challenges and opportunities for strategic collaboration.
• Support the markets with Quality best-practices & capability enablers by delivering ‘Quality best practices sharing’ modules to the target countries with the goal of enabling enhancement of the country’s supply chain-related capabilities.
• Represent SCMOQ in the Country engagement process to enable seamless launch of the Accord program in each country through capability building.

Qualifications

• Bachelor’s Degree in relevant field
• 7+ years’ experience
• Experience in auditing with Good Distribution Practices Knowledge
• Successful track record of continuous improvement and development / implementation of best practices in Quality Operations.
• Highly motivated, organized and able to work effectively in a demanding environment with flexibility to changing priorities.
• Fluent in English, both speaking & writing (A must) – Frensh speaking & writing (optional).

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Job Title: In-Market Service Ambassador Manager (Africa)

Job ID: 4904707
Location: Nigeria
Job type: Full-time

Role Summary

• The Meetings, External Engagements, & Travel (MEET) In-Market Service Ambassador Manager will be responsible for serving as the POC for event preparation and walkthroughs, post-event feedback and analysis, and on-site event day support in Africa.
• This role will also provide live support as needed and assist with promoting MPA accountability. Finally, this role will serve as the first point of contact for North Africa, Sub-Saharan Africa and ELI for any escalations or non-standard requests for support.
• This Manager will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation.
• They will collaborate cross-functionally across the organization to help identify opportunities for continuous improvement that will allow the MEET organization to better serve its customers.
• This role will be based in Africa, work with the regional operations team, payments team, and other COEs as appropriate, and report directly to the EMEA Regional Service Ambassador Lead.

Role Responsibilities

• Serve as first-line for Business representatives who come to the MEET organization with issues, questions, or non-standard requests for support regarding card support, travel, PT&E, payment issues, and other event needs.
• Work to resolve issues as possible or escalate to the applicable / accountable MEET team as needed.
• Represent MEET as the face to the business for in-market customers.
• Support MEET regional team for key event activities including event preparation and walkthrough, post-event feedback and analysis, on-site support, and customer care.
• Work with the EMEA Regional Service Ambassador Lead to identify opportunities to improve the customer experience for healthcare providers and Pfizer customers.
• Provide on-site meetings and event support.
• Standardize the customer experience to ensure alignment with global model.
• Oversee MPA completion project plan (in coordination with MEET regional team as needed)
• Perform demand management forecasts to help MPAs better plan their staffing needs.
• Track issues and resolutions, providing reports to regional leads.
• Provide key event services including Business Unit coordination, MPA oversight, event walkthroughs, post-event feedback, venue selections, budget management, 3rd party coordination, customer care, and day-of support.

Requirements

• Minimum of a Bachelor’s Degree in Business, Finance, or a related discipline.
• Strong customer service skills and mindset.
• Ability to manage multiple client stakeholders.
• Good organizational skills to coordinate and manage multiple priorities.
• Strong technical skills in managing transactions within a global system.
• Strong written and verbal communication skills enabling effective communication with all levels of management.
• Understanding of compliance/financial controls.
• Ability to present to senior leaders.
• Ability to work under pressure and ability to lead.
• High level of self-motivation, energy, and flexibility.
• Understanding of My Anti-Corruption Processes and Policies Policy (MAPP) terms and healthcare compliance policies.
• Strong interpersonal and organizational skills.
• Proficiency in PC skills (MS Excel, Word, PowerPoint) required.
• SAP / Ariba experience preferred.
• Ability to manage reporting needs for business, BU, Compliance, Audit, etc.
• Highly focused on customer service.
• Understanding of the technology landscape that supports MEET.
• Strong analytical thinking and problem-solving skills
• Typical Years of Experience: 5+ years (3+ years with MBA / MS) of experience in accounting, compliance, or relevant function, preferably in a shared service with strong compliance controls.
• Fluency in English is a must; French is highly preferred.
• Strong customer service experience and stakeholder management experience.
• Strong compliance experience and financial or audit controls background.
• Demonstrated diverse leadership experiences including:
• The ability to influence and collaborate with peers,
• Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies.
• Previous experience with pharmaceutical companies is preferred.
• Comprehensive knowledge of meetings and events logistics and processing.
• Deep expertise and understanding of a large compliance related, customer facing operations team.
• Ability to engage with senior executives to influence decisions.
• Recognized as a leader who delivers strong financial and customer experience results.
• Project management & communications skills.
• Experience with Foreign Corrupt Practices Act transactions preferred.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online