Recruitment at SpringRock Group

SpringRock Group is a privately held energy company with main focus in Oil and Gas and Power sectors of the energy domain. We straddle both aisles of the Oil and Gas industry as E&P Operator and Oilfield Service provider.

We are recruiting to fill the position below:

Job Title: Group Human Resources Manager (Female)

Location: Nigeria
Employment Type: Full-time

Role Overview

• The Group Human Resources Manager will lead and manage HR services, policies, and programs across all companies within the Group.
• The role focuses on driving employee development, engagement, compliance, and compensation and benefits strategies while ensuring organizational effectiveness aligned with business objectives.

Key Responsibilities

• Develop and implement Group-wide HR policies and standards
• Design and manage competitive compensation and benefits strategies
• Oversee recruitment, onboarding, training, development, and succession planning
• Drive performance management, appraisals, promotions, and recognition programs
• Ensure compliance with Nigerian and international labor laws and regulations
• Provide HR leadership, guidance, and coaching to senior and line managers
• Strengthen employee engagement through effective internal communication and team-building
• Manage relationships with regulatory bodies, government agencies, and HR institutions
• Oversee HR budgeting, forecasting, and key compensation performance indicators
• Lead HR data protection, privacy, and compliance initiatives
• Support crisis management and organizational change initiatives.

Qualifications & Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree is an advantage)
• Minimum of 10 years post-NYSC experience, with at least 8 years in HR management
• At least 3 years in a senior leadership role
• Strong knowledge of Nigerian and international labor laws
• Proven experience in policy development and organizational development
• Oil & Gas upstream experience is an added advantage.

Application Closing Date
20th February, 2026.

How to Apply
Interested and qualified candidates should send their CV to: Izabelle@5cee.com using the Job Title as the subject of the email.

Job Title: Service Support Center Manager

Location: Nigeria

Job Description

• We are seeking an experienced and results-driven Service Support Center Manager to lead and manage its Service Support Center operations. The successful candidate will be responsible for delivering exceptional customer experience, driving service excellence with a sales-focused mindset, and leading a high-performing service delivery team.
• This role requires strong leadership, customer-centric thinking, and the ability to build lasting client relationships while ensuring operational efficiency and compliance.

Key Responsibilities

• Develop and implement effective customer service procedures, policies, and standards
• Lead, motivate, and manage the Service Support Center team to achieve customer satisfaction and business goals
• Supervise daily service delivery operations and ensure timely resolution of customer issues
• Maintain accurate documentation, service records, and customer interactions
• Hire, train, coach, and mentor customer service agents
• Monitor service performance metrics, client satisfaction, and prepare detailed reports
• Upsell products and services to ensure repeat business and revenue growth
• Liaise with internal departments and third-party service providers to resolve client issues
• Set up, manage, and continuously improve the service desk for productivity and efficiency
• Ensure compliance with industry regulations, company policies, and QHSE standards
• Stay updated on industry trends, innovations, and best practices

Requirements & Experience

• Minimum of 16 years post-graduation experience in process-oriented organizations
• At least 10 years’ experience in a Customer Service/Support Center environment
• Minimum of 4 years at a managerial level in customer experience or service delivery
• Strong understanding of service delivery, customer experience, sales, and negotiation techniques
• Proven leadership and people management experience
• Sales-oriented mindset with passion for service excellence
• Proficiency in Microsoft Office and customer service software
• Hands-on experience with CRM and ERP systems (knowledge of Zoho is an advantage)
• Excellent written and verbal communication skills
• Strong organizational, multitasking, and analytical skills.

Application Closing Date
19th February, 2026.

How to Apply
Interested and qualified candidates should send their CV to: Izabelle@5cee.com using the Job Title as the subject of the email.

Job Title: Facility Supervisor

Location: Nigeria
Employment Type: Full-time

Summary

• We are seeking a highly competent and detail-oriented Facility Supervisor to oversee the management of services and processes that support our core business operations.
• The ideal candidate will ensure that all managed facilities provide a safe, efficient, and well-maintained working environment.

Key Responsibilities

• Conduct routine inspections across all managed facilities to identify maintenance needs early.
• Implement and manage preventive maintenance programs (Plumbing, Electrical Systems, Generators, HVAC, Pest Control, Water Treatment, etc.).
• Ensure all facilities and appliances remain fully operational at all times.
• Supervise repairs and maintenance activities in line with established operational processes.
• Respond promptly to emergencies and urgent maintenance issues.
• Maintain accurate records and tracking of maintenance activities.
• Prepare and submit monthly facility management reports.
• Analyze competitor offerings and identify new business opportunities.
• Collaborate with Business Development Managers to drive growth.
• Ensure appropriate deployment of skilled Maintenance Professionals.
• Provide hands-on supervision with zero tolerance for service failure.
• Monitor compliance with company codes of conduct.
• Ensure clear communication with clients regarding service schedules.
• Conduct troubleshooting and diagnostics for maintenance requests.
• Perform routine audits on Maintenance Professionals and Suppliers.
• Submit weekly activity reports.
• Conduct regular walk-throughs for visual maintenance and security checks.
• Serve as first responder to facility emergencies.
• Ensure timely and quality-focused procurement processes.
• Service Delivery & Continuous Improvement
• Conduct operational reviews and preventive maintenance audits.
• Maintain strong customer relationships through excellent service delivery.
• Hold quarterly stakeholder meetings for operational updates.
• Propose innovative service improvements and promotional initiatives.
• Support Operations Manager in delivering client needs.

Qualifications & Experience

• Technical competency in Facilities Management, Project Management, or related fields
• Minimum of 6 years’ experience in Facilities and/or Hospitality Management.
• Prior supervisory experience above entry level.
• Demonstrated ability to support sales and marketing initiatives.
• Strong understanding of operational processes and systems.

Application Closing Date
20th March, 2026.

How to Apply
Interested and qualified candidates should send their CV to: Izabelle@5cee.com using the Job Title as the subject of the email.