Recruitment at Stanbic IBTC Bank

By /

Recruitment at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation to help us guarantee exceptional client service and leading-edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Team Lead, Contact Centre

Job Ref ID: 80449020A-0001
Location: Nigeria
Job Type: Full-time
Business Segment: Insurance & Asset Management

Job Description

  • The Team lead Contact Center is to ensure that the team delivers superior customer service to External and Internal clients’ queries and enquiries through various communication channels such as telephone, in areas as providing customers with accurate information on our products and services, their Retirement Savings Accounts and also on other guidelines relating to the industry.
  • The team lead manages, leads and supports a dynamic team in its day to day operation to ensure customer satisfaction and retention (customer loyalty) as well as continuity to improve on the current processes to ensure a world-class service delivery

Qualifications

  • Minimum of a First Degree.
  • Must be able to speak Hausa and Igbo fluently.

Additional Information:

  • Excellent knowledge of the dynamics and technical aspects of fund management
  • Understanding of policies and procedures; customer services in a first class oriented institution is desirable
  • Good analytical/numerical/communication skills
  • Excellent use of MS Office applications, and other customer related tools
  • Thorough understanding of the Pensions Reforms Act
  • Training on providing Excellent Customer Service and Financial Management
  • Experience in working among a Solution-Oriented team
  • Experience in Customer Care duties and responding to Client Enquiries.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Officer, Client Communications

Job Ref ID: 80448792A-0001
Location: Nigeria
Job Type: Full-time
Business Segment: Insurance & Asset Management

Job Description

  • The main job purpose of the Client Communication Agent is to ensure customer satisfaction and retention (customer loyalty) in their day-to-day activity as well as provide channels to improve on the current processes to enhance world-class service delivery to clients.
  • The Client communications officer is also responsible for the management of the Pension Solution Mailbox to ensure prompt and quality response to clients.
See also  OCHF Quarterly Business Growth Grant 2026 (₦500,000 Funding) – How Nigerian Entrepreneurs Can Apply

Qualifications

  • Minimum of a B.SC in any related course
  • Work experience in any pension fund administrators would be an added advantage.

Additional Information:
Behavioural Competencies:

  • Generating Ideas
  • Coping with pressure
  • Team working
  • Upholding Standards.

Technical Competencies:

  • Proficiency in the use of MS office Suite.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

Job Title: Manager – Relationship, Commercial Banking

Job Ref ID: 80448935A-0001
Locations: Nigeria
Job type: Full-time
Business Segment: Business & Commercial Banking

Job Description

  • Effective Relationship Management to deliver the financial and non-financial Commercial Banking targets for the portfolio.

Achieving the financial Targets specifically like growing Balance Sheet and Generating Income:

  • Growing the Numbers via Sales Acquisition
  • Growing wallet Share year on year from each client in the portfolio
  • Quality of relationship management as measured by clients’ positive experiences reflected in NPS scores, dipstick measurement outcomes.
  • Adherence to zero dormancy/inactivity approach 2 Output group

Execution of the Bank’s Commercial Banking strategic initiatives and activities towards managing clients in the portfolio, to ensure full mining of each relationship and optimization of both customer experience and profitability for the Bank Outputs and measures:

  • Implementation of the Commercial Banking Customer Value Proposition via Customer Value Chain Analysis (CVCA)
  • Achieving Business/Personal Interplay via no of PRV Banking collaborations from the portfolio
  • Effective mining of Ecosystem opportunities in the portfolio
  • High electronic banking and digital penetration of clients in the portfolio Zero Dormancy, optimal value chain mining, and other initiatives Implement Delivering the Firm (DTF) Concept on the portfolio. Achieving Minimum revenue per client objectives
  • Engagement with Commercial Banking Partners Outputs and measures:
  • Positive and knowledgeable relationship and engagements with Various units in the Bank like Credit, Trade, Global Markets, Trade, Operations, Vehicle and Asset Finance and Excutive management to achieve the Financial and Non-financial objectives of the Bank Output group

Ensure Compliance of all accounts in the portfolio Outputs and measures:

  • KYC of all accounts must be up to date
  • No Audit Exceptions on transactions and processes – BVN compliance for all clients in the portfolio.

Qualifications

  • Type of Qualification: First Degree(Bsc)
  • Field of Study: General Management

Experience Required:

  • Job Function: Commercial and Business Banking
  • Experience Description: Relationship management experience of at least 7-10 years in a commercial Bank Corporate Banking Job Family. Years: 1-2 Years.

Additional Information
Behavioural Competencies:

  • Generating Ideas
  • Examining Information
  •  Articulating Information
  • Thinking Positively
  • Taking Action
  • Seizing Opportunities.
See also  Federal Government YIEDEP Registration Portal 2026 (Up to ₦500,000 Grant) – How Nigerian Youths Can Apply

Technical Competencies:

  • Customer Understanding
  • Product Knowledge
  • Application and Submission Verification
  • Product Related Systems
  • Customer Acceptance and Review.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Recruitment at Stanbic IBTC Bank

 

 

Join Our WhatsApp Channel

 JOB SEARCH

  1. Federal and State Government Recruitment

  2. Oil and Gas Jobs

  3. Banking and Finance Jobs

  4. International NGOs Recruitment

  5. Teaching Jobs

  6. Federal and State University Jobs

  7. Federal and State Polytechnic Jobs

  8. Customer Service Jobs

Tired of applying for many job offers and not getting interviews?

We have the solution you are looking for!

Getting your dream job starts with a lot of personal branding and our CV writing experts will help your CV gain clarity and turn your career journey into a professional story by using words – ATS keys specific to your sector that will communicate your skills and experience. And the ability to employers in a unique and professional way, which earns you more job interviews.

Most of our clients testified of getting up to 3 interviews in a week after renewing our professional resume and using our creative cover letter and LinkedIn profile improvement services.

We offer:
* Creative and Professional CV Services
* Creative services and cover letter
* Professional profile improvement services on LinkedIn.

You can purchase any of these services by clicking on the link below.
Let’s help you win more opportunities today, at iCreative Writers Hub, we are more than the hype💯.                                         Email Us: sheglobalconsult@gmail.com

 

 

MUST READ: How to Write Your Own Professional CV (Curriculum Vitae)

 

RECOMMENDED SCHOLARSHIP SEARCH FOR INTERNATIONAL STUDENTS

  1. Scholarship In America

  2. Scholarship in UK

  3. Scholarship in Europe

  4. Scholarship in Australia

  5. Fully Funded scholarships and Grants

Premium Trust Bank Graduate Trainee Program 2025 | Application Guide

HOW TO WRITE A JOB APPLICATION COVER LETTER

A cover letter is a document that is attached to an application and aims to introduce the candidate more personally. It should supplement information from a CV or curriculum vitae, address skills and achievements, and highlight a selection of the most relevant accomplishments.

Do you see? This isn’t rocket science. It’s just a message supporting your application.

CLICK HERE FOR GUIDE ON HOW TO WRITE A COVER LETTER 

CAREER GUIDE

As digital transformation changes traditional roles in the workplace and creates new jobs, there is an urgent need for employees to develop and deepen their technical skills to improve the quality of work, foster creativity and remain employable.

If you have a growth mindset, you can close the skills gap and create more exciting job opportunities for yourself. CLICK HERE FOR BEST CAREER ADVICE/GUIDE 

See also  Customer Support Officer Job in Lagos: Earn ₦100,000 Monthly at Rentachef NG (Apply Before March 25)

 

Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
  • It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
  • All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
  • We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
  • Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
  • We are an equal opportunity employer that values ​​inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
  • Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and do not discriminate in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for an interview

Publisher’s Note:

Deroundtable.com is a blog about jobs, vacancies, and job opportunities. We share daily updates of available jobs, vacancies, local and international scholarships, loans and grants from government/international organisations.

Dearoundtable.com is not an agent of this organization, and we cannot assist any candidate in obtaining a job, loan, grant or scholarship. We only share information for those interested in applying.

Dearoundtable admins will never contact any candidate requesting payment like me or requesting an OTP token.

Our services are completely free.
Beware of scammers

Scroll to Top