Recruitment at Tek Experts

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Recruitment at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Technical Support Advocate Stage 2 – Consumer

Req ID: 15163
Location: Nigeria
Employment Type: Full-time

Overview

  • We’re looking for a Technical Support Advocate 2 team member to serve as the first point of contact for customer queries.
  • You will gather information from our technical teams and communicate findings and resolutions directly to the customer via phone, email, and chat.
  • This role shares knowledge with colleagues to help deliver exceptional customer service and improve service levels.

Responsibilities

  • The MS Consumer team, also known as the Modern Life, Gaming and Customer Service (MLGCS) team, provides Tier 1 and Tier 2 customer experience service and technical support to Microsoft end users. You’ll learn top-tier Microsoft products including Office, Windows, Skype, and Teams, collaborating with your teammates as part of a cluster to support and learn from each other. Each cluster works together to provide a great customer support experience.

This Role Will

  • Serve as a single point of contact for customers, gathering information needed to resolve cases, setting expectations, and delivering guidance on resolutions while a technical team works to resolve critical system issues.
  • Assign appropriate severity level, category, priority, and team to escalated situations.
  • Manage the end-to-end customer case lifecycle to ensure incidents are resolved accurately and timely, proactively following up and engaging with the customer.
  • Collaborate and share guidance with technical engineers, subject matter experts, and other team members to validate your approach, escalating to higher-level technical support as needed.
  • Maintain documentation for all cases, including queries, process steps, resolutions consistent with commitments, and prescribed protocols, always protecting confidential and sensitive information.
  • Mentor junior support engineers as needed.

Qualifications
MS Consumer is a good fit for you if:

  • You have customer service, technical support, or IT experience.
  • You’re customer-obsessed, take the initiative, and exceed expectations.
  • You’re a proactive, collaborative team player.
  • You’re able to adapt quickly as situations change.
  • You’re proficient in both written and oral English.

In This Role

  • 2 – 3 years of experience in customer service, customer support or related technical support roles and a good understanding of technology-based/customer support are required.
  • Must have completed the compulsory 1-year NYSC or have an exemption certificate.
  • Proficiency in both written and spoken English is required.
  • Higher-level education in a technology discipline or technical certifications preferred.
  • Proficiency in MS Office, including Outlook, PowerPoint, Excel, etc. required.
  • Proficiency with IT and/or customer support hardware/software/operating systems required.
  • Customer obsession, initiative, and drive to exceed expectations required.
  • Creativity, adaptability, and strong problem-solving skills are required.
  • Ability to work independently but know when to collaborate required.

Application Closing Date
Not Specified.

Method of Applications
Interested and qualified candidates should:
Click here to apply online

Job Title: Technical Support Engineer – M365

Req ID: 5038
Location: Nigeria
Employment Type: Full-time

Responsibilities

  • The M365 team supports online and cloud applications for M365 customers.
  • As part of the M365 team, you will spend much of your time collaborating with your team to bring cases to resolution. Some cases will be transferred to a higher tier of support.
  • Support Engineers will work with peers, Tech Leads, Subject Matter Experts, and Technical Advisors from Microsoft. However, you should also be able to work independently, learn the product and make troubleshooting decisions on your own.

This Role Will

  • Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
  • Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
  • Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
  • Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
  • Mentor junior support engineers as needed or requested by management.
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Qualifications
The M365 Line of Business is a good fit for you if:

  • You love technology, understand it and are adept at using it.
  • You’re able to adapt quickly as situations change.
  • You’re empathetic and advocate for our customers.
  • You’re customer-obsessed, take the initiative, and exceed expectations.
  • You’re proficient in both written and oral English.

In This Role

  • Proven work experience with IT or technical proficiency. 2-3 years’ of IT experience is preferred.
  • Must have completed the compulsory 1-year NYSC or have an exemption certificate.
  • A Bachelor’s degree in IT-related discipline is preferred.
  • Certifications relevant to the product are an added advantage (M365 or Azure Fundamentals).
  • Customer support experience (customer obsessed, innovative and result oriented).
  • Professional fluency in English is essential, both written and spoken.
  • Passion for solving complex technical issues.

Application Closing Date
Not Specified.

Method of Applications
Interested and qualified candidates should:
Click here to apply online

Job Title: Security Officer

Req ID: 15636
Location: Nigeria
Employment Type: Full-time

Overview

  • We seek a Security Officer to surveil the premises and protect the staff, assets, and visitors. The security officer will also be responsible for implementing and monitoring policies and procedures to mitigate risk, maintain continuity of operations and provide safety and security for all employees and assets at the site.

Responsibilities

  • Execute security and emergency preparedness plans and procedures to reinforce the security of the building, staff, and assets
  • Patrolling premises regularly to maintain order and establish a presence
  • Assure physical security operations
  • Monitor entry and exit of personnel on designated control points, assuring client secure area policy
  • Submit reports of daily surveillance activity and important occurrences
  • Identify opportunities to improve and add value to the business through loss prevention, traffic control/visitor management and security awareness
  • Carry out daily inspections to ensure security protocols are met
  • Report any flaws in security technology systems promptly (access control system, video management system, visitor management system
  • Maintain and update record logs for all security events
  • Ensure that facilities meet compliance standards and government regulations
  • Report any security deviation to the security lead on time

Qualifications

  • 5+ years experience in a similar role
  • Must have completed the compulsory 1-year NYSC or have an exemption certificate
  • Experience in managing workplace safety and handling emergencies
  • Excellent communication and interpersonal skills
  • Extensive knowledge and understanding of security systems and law enforcement practices are essential
  • Excellent surveillance skills
  • Ability to deal with uncertainty.

Application Closing Date
Not Specified.

Method of Applications
Interested and qualified candidates should:
Click here to apply online

Recruitment at Tek Experts

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Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
  • It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
  • All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
  • We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
  • Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
  • We are an equal opportunity employer that values ​​inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
  • Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and do not discriminate in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for an interview

Publisher’s Note:

Deroundtable.com is a blog about jobs, vacancies, and job opportunities. We share daily updates of available jobs, vacancies, local and international scholarships, loans and grants from government/international organisations.

Dearoundtable.com is not an agent of this organization, and we cannot assist any candidate in obtaining a job, loan, grant or scholarship. We only share information for those interested in applying.

Dearoundtable admins will never contact any candidate requesting payment like me or requesting an OTP token.

Our services are completely free.
Beware of scammers

Join Our WhatsApp Channel

 JOB SEARCH

  1. Federal and State Government Recruitment

  2. Oil and Gas Jobs

  3. Banking and Finance Jobs

  4. International NGOs Recruitment

  5. Teaching Jobs

  6. Federal and State University Jobs

  7. Federal and State Polytechnic Jobs

  8. Customer Service Jobs

Tired of applying for many job offers and not getting interviews?

We have the solution you are looking for!

Getting your dream job starts with a lot of personal branding and our CV writing experts will help your CV gain clarity and turn your career journey into a professional story by using words – ATS keys specific to your sector that will communicate your skills and experience. And the ability to employers in a unique and professional way, which earns you more job interviews.

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Most of our clients testified of getting up to 3 interviews in a week after renewing our professional resume and using our creative cover letter and LinkedIn profile improvement services.

We offer:
* Creative and Professional CV Services
* Creative services and cover letter
* Professional profile improvement services on LinkedIn.

You can purchase any of these services by clicking on the link below.
Let’s help you win more opportunities today, at iCreative Writers Hub, we are more than the hype💯.                                         Email Us: sheglobalconsult@gmail.com

 

 

MUST READ: How to Write Your Own Professional CV (Curriculum Vitae)

 

RECOMMENDED SCHOLARSHIP SEARCH FOR INTERNATIONAL STUDENTS

  1. Scholarship In America

  2. Scholarship in UK

  3. Scholarship in Europe

  4. Scholarship in Australia

  5. Fully Funded scholarships and Grants

Premium Trust Bank Graduate Trainee Program 2025 | Application Guide

HOW TO WRITE A JOB APPLICATION COVER LETTER

A cover letter is a document that is attached to an application and aims to introduce the candidate more personally. It should supplement information from a CV or curriculum vitae, address skills and achievements, and highlight a selection of the most relevant accomplishments.

Do you see? This isn’t rocket science. It’s just a message supporting your application.

CLICK HERE FOR GUIDE ON HOW TO WRITE A COVER LETTER 

CAREER GUIDE

As digital transformation changes traditional roles in the workplace and creates new jobs, there is an urgent need for employees to develop and deepen their technical skills to improve the quality of work, foster creativity and remain employable.

If you have a growth mindset, you can close the skills gap and create more exciting job opportunities for yourself. CLICK HERE FOR BEST CAREER ADVICE/GUIDE 

 

Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
  • It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
  • All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
  • We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
  • Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
  • We are an equal opportunity employer that values ​​inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
  • Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and do not discriminate in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for an interview

Publisher’s Note:

Deroundtable.com is a blog about jobs, vacancies, and job opportunities. We share daily updates of available jobs, vacancies, local and international scholarships, loans and grants from government/international organisations.

Dearoundtable.com is not an agent of this organization, and we cannot assist any candidate in obtaining a job, loan, grant or scholarship. We only share information for those interested in applying.

Dearoundtable admins will never contact any candidate requesting payment like me or requesting an OTP token.

Our services are completely free.
Beware of scammers

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