House of Fevi is Fashion Designing and Garment Production house. We are a fashion house specializing in the design, production, and sale of bespoke and ready-to-wear clothing. Our services include fashion design, tailoring, garment production, styling, alterations, and customer fittings. We are committed to delivering quality craftsmanship, contemporary designs, and excellent customer service.

Job Title: Customer Service Executive

Location: Lekki Lagos

Gender: Female( For gender balance)

Department: Customer Service Job Title: Customer Service Executive

Job Summary

• The Customer Service Executive is responsible for managing and maintaining effective relationships with existing and prospective clients of the company.
• The role involves attending to property enquiries, providing accurate information about available properties, handling customer complaints, following up on prospective buyers, coordinating client requests and ensuring excellent customer experience throughout the property purchase process.
• The successful candidate is expected to serve as a professional representative of Evermark Investment PLC, ensuring that every customer receives timely attention, accurate information and satisfactory service while supporting the company’s sales and business development objectives.

Key Responsibilities
Customer Relationship Management:

• Serve as the first point of contact for existing and prospective clients making enquiries about the company’s properties and real estate services.
• Attend to customer enquiries through telephone calls, WhatsApp, emails, social media platforms and other official communication channels.
• Provide accurate information about the company’s available properties, locations, prices, payment plans, property features and other relevant details.
• Maintain professional relationships with clients, prospective buyers, realtors and business partners.
• Follow up with existing clients to monitor their satisfaction and address any concerns relating to their property transactions.
• Maintain an updated customer database and ensure proper documentation of all client interactions.

Property Enquiries and Sales Support:

• Receive and manage enquiries from prospective property buyers and investors.
• Understand customers’ property needs, preferences, budgets and investment interests.
• Direct prospective clients to the appropriate sales representatives for property inspections, negotiations and purchase processes.
• Follow up with prospective buyers after property inspections and other sales engagements to establish their level of interest and encourage conversion.
• Maintain proper records of prospective buyers and ensure that no customer enquiry is left unattended.
• Provide customers with updates on available properties, new developments, promotional offers and approved payment arrangements.
• Work closely with the Sales and Marketing Department to ensure a seamless customer acquisition and engagement process.

Complaint Management and Resolution:

• Receive, document and attend to complaints from clients regarding property purchases, documentation, allocation, inspections and other company-related services.
• Liaise with the relevant departments, including Sales, Allocation and Documentation, Accounts and Management, to ensure prompt resolution of customer complaints.
• Monitor pending complaints and follow up until appropriate resolutions are communicated to the affected clients.
• Escalate sensitive, complex or unresolved customer issues to management.
• Ensure that customers receive timely feedback on reported issues and pending requests.
• Maintain a complaint register for proper monitoring and management review.

Post-Sales Customer Relationship Management:

• Maintain regular communication with clients who have purchased properties from the company.
• Follow up with property buyers regarding payment confirmations, documentation, allocation and inspection processes.
• Liaise with the Allocation and Documentation Department to obtain necessary updates for clients.
• Ensure clients are properly guided on the company’s post-purchase procedures.
• Contact existing customers to obtain feedback on their experience with the company.
• Identify opportunities for referrals, repeat purchases and continued business relationships.

Reporting and Administrative Responsibilities:

• Prepare and submit daily, weekly and monthly customer service reports to the designated supervisor.
• Maintain an accurate record of daily enquiries, prospective buyers, complaints, follow-ups and resolutions.
• Track the status of prospective clients and report outstanding enquiries requiring further attention.
• Maintain proper filing and documentation of customer-related information.
• Provide management with customer feedback, recurring complaints and recommendations for service improvement.
• Perform other related duties as may be assigned by management.

Key Performance Indicators (KPIs)
The performance of the Customer Service Executive shall be evaluated based on the following:
Performance Area > Expected Deliverable

• Customer Response Time > Prompt response to all customer enquiries.
• Customer Satisfaction > Positive customer feedback and improved customer experience.
• Lead Management > Proper recording, tracking and follow-up of prospective property buyers.
• Sales Support > Effective follow-up and referral of qualified prospects to the Sales Team.
• Complaint Resolution > Timely handling and escalation of customer complaints.
• Post-Sales Support > Consistent follow-up with existing property buyers.
• Record Keeping > Accurate and up-to-date customer database and complaint register.
• Reporting > Timely submission of daily, weekly and monthly reports.
• Professionalism > Courteous, responsible and professional communication with all clients.

Requirements, Qualifications, and Competencies

• Minimum of OND/HND/Bachelor’s Degree in Business Administration, Marketing, Mass Communication or any related discipline.
• Previous experience in customer service, preferably within the real estate or property development industry.
• Good understanding of real estate transactions, property enquiries and customer relationship management.
• Excellent verbal and written communication skills.
• Strong interpersonal, negotiation and conflict-resolution skills.
• Proficiency in Microsoft Office, email communication and other relevant digital tools.
• Ability to manage multiple customer enquiries simultaneously.
• Good organisational, administrative and record-keeping skills.
• Ability to work independently and collaboratively with other departments.

Professional Expectations:
The Customer Service Executive is expected to:

• Maintain a high level of professionalism when interacting with clients, colleagues, realtors and business partners.
• Demonstrate excellent customer service and ensure that every client receives adequate attention.
• Avoid providing customers with unapproved information, property prices, payment terms or company policies.
• Maintain strict confidentiality of customer information and company records.
• Remain accessible and responsive on all official communication channels during working hours, including designated remote working days.
• Demonstrate accountability, punctuality and commitment to assigned responsibilities.
• Work collaboratively with the Sales, Marketing, Accounts, Allocation and Documentation Departments.
• Uphold the company’s corporate image and maintain a positive representation of Evermark Investment PLC at all times.

General Statement:

• The responsibilities outlined above are not exhaustive. Management reserves the right to review, modify or assign additional responsibilities to the Customer Service Executive in line with the operational requirements and business objectives of Evermark Investment PLC.
• Important operational distinction: The Customer Service Executive is responsible for managing client relationships, enquiries, complaints and post-sales communication. The officer is not independently authorised to negotiate property prices, approve discounts, alter payment arrangements or make binding commitments on behalf of the company without management’s approval.
• This distinction helps protect the company’s interests while ensuring that clients receive consistent and accurate information.

Salary

• N200,000 / month.

Application Closing Date
13th November, 2026.

How to Apply: Interested and qualified candidates should send their CV to: helpconnectnaija@gmail.com using “Customer Service” as the subject of the email.