Recruitment for Online Orders / Customer at Service Officer Shally Essence Scents and Cosmetics | Lagos | Apply Now
Shally Essence Scents and Cosmetics – Our client is recruiting to fill the position below:
Job Title: Online Orders / Customer Service Officer
Location: Lekki, Lagos
Employment Type: Full-time
Job Description
- Our client is seeking a proactive, organised, and customer-focused Online Orders & Customer Service Officer to join herhospitality team.
- The successful candidate will be responsible for managing online and telephone orders, attending to customer enquiries, coordinating order fulfilment, and ensuring a smooth and satisfactory customer experience across all communication and ordering channels.
Key Responsibilities
- Receive, process, and manage customer orders through WhatsApp, Instagram, telephone calls, websites, and other online platforms.
- Respond promptly and professionally to customer enquiries, messages, and complaints.
- Confirm customer orders, payment details, delivery addresses, and contact information.
- Communicate confirmed orders accurately to the kitchen for preparation.
- Coordinate with kitchen staff, dispatch riders, and other relevant departments to ensure timely order fulfilment.
- Monitor pending orders and follow up on delayed or incomplete deliveries.
- Provide customers with updates regarding order status and delivery timelines.
- Handle customer complaints and resolve service-related issues professionally.
- Maintain accurate records of online orders, customer information, payments, and daily sales.
- Follow up with customers to obtain feedback and encourage repeat business.
- Assist in promoting the restaurant’s products and services through online communication channels.
- Maintain a professional and customer-friendly online presence.
- Perform other administrative and customer service duties as assigned by management.
Requirements
- Minimum of SSCE qualification; OND or HND is an added advantage.
- Previous experience in customer service, online sales, order processing, or hospitality is an advantage.
- Good written and verbal communication skills.
- Proficiency in using WhatsApp Business, Instagram, and other social media platforms.
- Basic computer literacy and ability to use spreadsheets or order management systems.
- Excellent organisational and multitasking skills.
- Ability to handle multiple customer enquiries and orders simultaneously.
- Good problem-solving and conflict-resolution skills.
- Must be polite, patient, attentive, and customer-oriented.
- Ability to work under pressure in a fast-paced hospitality environment.
- Must be reliable, punctual, proactive, and detail-oriented.
Location & Proximity Requirement:
- Proximity to the Island is KEY.
- Applicants residing on Lagos Island, Victoria Island, Ikoyi, Lekki, Ajah, or other locations with convenient access to the Island are strongly encouraged to apply.
- Candidates must be able to commute conveniently to the workplace and demonstrate good punctuality.
Salary
N80,000 – N110,000 (with accomodation), 100,000 – 130,000 naira (without accomodation).
Application Closing Date
18th November, 2026.
How to Apply
Interested and qualified candidates should send their CV to: elemlarry8@gmail.com using “Online Orders & Customer Service Officer Application” as the subject of the email.
Recruitment for Online Orders / Customer at Service Officer Shally Essence Scents and Cosmetics | Lagos | Apply Now
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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