MTN Nigeria Latest Recruitment 2026: Developer – Software Development, Account Partner – SME Sales, Etc. Jobs
MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the following positions below:
MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the position below:
Job Title: Partner – Customer Support Traditional Channels
Job Identification: 6642
Location: Ikoyi, Lagos
Reports To: Manager – Customer Channel Management Broadband LSW
Division: Fixed Broadband
Mission
- Identify and assess customer needs accurately to ensure high levels of customer satisfaction.
- Deliver superior quality support to all Fixed Broadband (FBB) customers through proactive and empathetic engagement.
- Effectively utilize customer management systems, tools, and best practices to resolve issues and enhance service delivery.
- Manage inbound and outbound customer interactions to drive retention, loyalty, and revenue growth.
- Ensure consistent alignment with MTN’s customer-centric values and operational excellence standards.
Description
- Work with product, UAT and support teams to validate new products, new systems, and upgrades.
- Generate relevant reports as required by the business.
- Ensure resolution of ALL service provisioning and sales support PPPs items.
- Analysis of customer requests for prompt resolution.
- Ensure end-to-end account management for Broadband customers.
- Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management.
- Implement new initiatives on simplified customer’s journey across all digital channels and regularly review FAQs to address customer’s needs.
- Pro-active analysis of all support systems (charging, CLM, DCLM, etc.) as well as broadband products with a view to identifying customers pain points and resolving issues before escalation.
Requirements
Education:
- A first Degree or equivalent in Social Science, Business Management Accountancy, or related discipline Course
- Fluent in English
Experience:
- 3 – 7 years’ experience in an area of specialisation; with experience working with others
- Experience working in a multinational organization.
- Experience in a customer service role in the telecommunications industry.
- Practical experience in the use of CRM software, helpdesk software, salesforce software, customer management tools.
- Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word.
- Professional certification on Customer Service/Relations will be an added advantage.
Application Closing Date
17th November, 2026; 11:55PM.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Manager – Optics and Fibre Transmission Service
Job Identification: 7804
Location: Ikoyi, Lagos
Division: Network NG
Job Description
- Operation and maintenance of terrestrial fibre infrastructure
Responsibilities
- Manages the activities of Fiber Support Services teams and contractors ( KPIs management and recommendations.
- Manages and Ensures Technical details on Transmission Media plans are deployed correctly and signoff if necessary: Terrestrial and Aerial Fibre infrastructure
- Direct audit in evaluation of Transmission Performance, integrity checks and audit trails of MTNN Fibre Infrastructure and DWDM equipment.
- Management of Service Level Agreements with fibre maintenance contractors and Third parties to meet up with business objectives.
Application Closing Date
17th November, 2026; 11:55PM.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Senior Manager – Transaction Operations
Job Identification: 7934
Location: Victoria Island, Lagos
Job Schedule: Full-time
Job Summary
- The role is responsible for maintaining transaction integrity, managing settlement and reconciliation exceptions, overseeing disputes and chargebacks, strengthening operational controls, and driving timely resolution of transaction-related issues.
- It supports the Head, Banking Operations in maintaining a resilient, scalable and efficient transaction operations environment aligned with business objectives and applicable regulatory requirements.
Responsibilities
- Manage the day-to-day delivery of transaction processing and monitoring across payment channels, ensuring transactions are processed accurately, securely and within agreed service levels.
- Oversee settlement and reconciliation activities with NIBSS, partner banks, switches and other payment ecosystem partners, ensuring timely settlement and prompt resolution of reconciliation exceptions.
- Monitor transaction performance and coordinate the investigation and resolution of failed, pending, reversed and irregular transactions, including recurring issues requiring root-cause resolution.
- Manage transaction disputes, reversals, refunds and chargebacks, ensuring customer and agent issues are resolved within regulatory, scheme and internal timelines.
- Maintain strong operational controls across transaction processing, settlement, reconciliation and dispute management, proactively identifying control gaps and areas of potential financial or operational risk.
- Ensure transaction operations comply with applicable CBN requirements, payment scheme rules, internal policies and operational procedures, while supporting regulatory, audit and risk management requirements.
- Drive continuous improvement and automation of transaction operations, reducing manual intervention, operational errors and turnaround times while improving transaction success rates and service delivery.
- Partner with Technology, Finance, Treasury, Risk, Compliance, Fraud Management and Customer Experience teams to resolve operational issues and support the successful implementation of new products and payment capabilities.
- Monitor operational performance through relevant reports, dashboards and service metrics, escalating significant transaction incidents, exceptions and emerging risks as required.
- Lead, coach and develop the Transaction Operations team, ensuring clear accountability, strong performance standards and effective delivery against operational objectives.
Qualifications
Education:
- Bachelor’s degree in Accounting, Finance, Economics, Banking, Business Administration, Computer Science, Engineering or a related discipline.
- A postgraduate degree would be an advantage.
- Relevant professional certification such as ACA, ACCA, ACIB, CISA, CRISC, Six Sigma or PMP would be an advantage.
Experience:
- Minimum of 10-13 years’ experience in transaction processing, payment operations, banking operations, settlement and reconciliation or digital financial services; with at least 3 years in a leadership /managerial role
- Experience in Fintech or Banking is preferred.
- Good understanding of the financial services regulatory environment and regulatory policies
- Demonstrable experience managing high-volume transaction operations.
- Practical experience working with payment switches, partner banks and the broader payments ecosystem.
Application Closing Date
13th November, 2026 (10:59 PM).
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Developer – Software Development
Job Identification: 7502
Location: Ikoyi, Lagos
Reports To: Manager – Software Engineering
Division: Information Technology
Mission
- To design, develop, and maintain high-quality software solutions that support MTN’s business objectives and technological infrastructure. This includes collaborating with cross-functional teams, optimizing system performance, ensuring security and scalability, and delivering innovative solutions to meet customer needs. The role contributes to the ongoing digital transformation of the company, enhancing service delivery, and ensuring that MTN remains a leader in the telecommunications sector.
Description
- Design and implement software solutions that seamlessly integrate with MTN’s existing systems, including legacy platforms.
- Ensure that software is optimized for MTN’s internal cloud environments, APIs, and infrastructure to improve performance, scalability, and cost-efficiency.
- Implement and maintain automated testing frameworks and CI/CD pipelines to ensure continuous integration and deployment.
- Develop clean, scalable, and maintainable code while balancing short-term deliverables with long-term sustainability
- Designing and integrating APIs that interact with various internal systems, databases, and services can be technically demanding, requiring a deep understanding of internal APIs and data flow.
- Regular collaboration with internal teams such as Product, Operations, and IT Security to ensure that the developed software aligns with organizational needs.
- Troubleshoot and resolve complex issues within internal systems, often requiring cross-team collaboration to identify root causes and mitigate risks.
- Conduct performance tuning and debugging of complex systems, ensuring minimal disruption to internal operations.
- Focus on streamlining internal processes through automation and improved workflows, impacting internal efficiency.
- Engaging with multiple internal stakeholders such as senior management, project managers, and other developers to align development efforts with business goals and timelines.
- Continuously improve your technical skills by engaging in internal training, knowledge-sharing sessions, and self-driven learning initiatives
Requirements
Education:
- First Degree in related discipline
- Fluent in English
- Proficiency in programming languages (Java, Python, JavaScript), database management, software development lifecycle (SDLC), and cloud platforms.
Experience:
3-7 years’ experience which includes
- Minimum of 3 years’ experience in an area of specialization; with experience in supervising others
- Experience working in a medium organization.
- Experience through internships, hands-on projects, or open-source contributions is highly valued
Application Closing Date
17th November, 2026; 11:55PM.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Engineer – RF Optimization NAAS
Job Identification: 7770
Location: Ikoyi, Lagos
Reports To: Senior Specialist – Device and Technology Solution
Division: Network
Mission
- Manage optimization of Network-As- A- Service e.g: MVNO (Mobile Virtual Network Operator), emerging Technology, competition and risk identification for the company MTN to improve its network and customer experience.
Description
- Manage MVNO (Mobile Virtual Network Operators), conduct network impact analysis for stakeholders within and outside network division and communicate the results with stakeholders.
- Monitor the NASS performance of MTN Nigeria network to improve network performance and customer experience.
- Measure Network Capacity and coverage enhancement functions within the assigned cluster
- Communicate the results, findings, and recommendations of NAAS projects through written reports and presentations on a timely basis to stakeholders.
- Participate in weekly meetings and contribute to developments.
- Follow up on the implementation of audit recommendations in a timely manner.
- Maintain all MTN and professional ethical standards and ensure internal audit activities are carried out in compliance with The International Standards for the Professional Practice of Internal Auditing (Standards) and IIA Code of Ethics
- Report on an ad-hoc basis on specific projects as and when necessary
Requirements
Education:
- First Degree in related discipline
- Fluent in English
Experience:
3 -7 years’ experience which includes:
- Minimum of 3 years’ experience in an area of specialization; with experience working with others.
- Experience working in a medium organization.
- Experience in network optimization.
Application Closing Date
17th November, 2026; 11:55PM.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Account Partner – SME Sales (Lagos Island, Badagry)
Job Identification: 6846
Location: Ikoyi, Lagos
Reports To: Manager – EB Sales Large and Medium Enterprise, Badagry
Division: Enterprise Business
Mission
- To provide professional account management inputs to the creation and maintenance of Enterprise Solutions sales strategy and plan that will deliver shareholder value.
- To direct enterprise sales efforts for allocated corporate accounts within the framework of agreed account development plans which meet operational targets for revenues, profitability and customer satisfaction.
Description
- Seek new clients and create more business opportunities daily, from existing clients so as to Increase company revenue
- Carry full responsibility for the fulfillment of the sales process – from lead generation to bill delivery.
- Prepare weekly and monthly corporate sales status reports.
- Perform continuous analysis of the relevant industry, to identify new prospects or opportunities for the corporate sales department.
- Conduct research on potential customers and their disposable income using the data mining system.
- Prepare and present all sales (weekly and monthly), contractual documentation and status reports according to MTN quality standards.
- Manage virtual team to ensure log of all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.
- Build an in-depth knowledge of the customers’ industry operating environment, business drivers, ambition, issues, problems and obstacles in order to develop and implement solutions to meet their strategic corporate needs
- Maintain excellent partnership-relationships with customers, up to C-level, based on trust and an in-depth understanding of the customers’ business
- Assist customers in understanding the value proposition and differentiations of the MTN data products and services.
Requirements
Education:
- First degree in any related discipline
- Fluent in English
Experience:
3-7 years’ experience which includes:
- Minimum of 3 years’ experience in an area of specialization; with experience with working with others
- Experience working in a medium organization
Application Closing Date
17th November, 2026; 11:55PM.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Representative – Sales and Trade Development
Job Identification: 6846
Location: Ifo, Ogun
Reports To: Senior Manager – Sales and Trade Development Ogun
Division: Sales and Distribution
Mission
- To manage and develop trade infrastructure and Financial Services through channels of distribution especially retailers, to ensure MTN dominance at retail in the assigned territory.
- To drive visibility and brand affinity within assigned territory for competitive edge.
Description
- Confirm that sub dealers and dealer branches are contacted and stock receipt/movement verified.
- Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
- Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
- Provide weekly/monthly sales activity report and market intelligence report to field service engineers
- Monitor and report back on network quality and other sales impacting indices in territory covered
- Ensure call cycle time of 8 – 10 visits a day per territory or as business requires
- Identify, classify and support all players in channels of distribution and ensure weekly/monthly database update
- Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
- Direct all channel participants to MTN identified growth area within your territory
- Establish consistent channel standards including branding as per channel recommendation.
- Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
- Support all identified outlets with 100% merchandizing as appropriate and defined.
- Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
- Resolve all issues/queries with regards to activations, products and promotions
- Gather market information and provide feedback to management.
Requirements
Education:
- First Degree preferably in Social Sciences
- Fluent in English
Experience:
- 1–3 years’ experience in an area of specialization, with experience working with others
- Experience working in a medium organization
- Sales and Marketing experience in a fast-moving consumer goods environment
Application Closing Date
17th November, 2026; 11:55PM.
How to Apply
Interested and qualified candidates should:
Click here to apply online
MTN Nigeria Latest Recruitment 2026: Developer – Software Development, Account Partner – SME Sales, Etc. Jobs
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