Reliance HMO Ongoing Employment Opportunities

Reliance HMO is a health insurance company that acts like a technology company. We’re using software, data science, and telemedicine to make health insurance more affordable, easier to access, and more of a delightful experience

We are recruiting to fill the position below:

Job Title: Reliance Care Officer

Location: Nigeria (Remote)
Job type: Full time
Department: Product and Design

Description

• We are looking for dynamic and ambitious self-starters to help respond to and resolve inquiries or issues from our customers and various stakeholders, in the most friendly and empathetic manner.

Key Responsibilities

• Respond to requests, inquiries, and complaints from clients and prospective clients while maintaining a positive attitude.
• Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information.
• Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal client satisfaction.
• Record details of customers’ complaints, feedback, and suggestions using the appropriate internal communication system.
• Convince inbound prospects to buy our health insurance products or use any of our services.

Requirements
Skills Required:

• HND / B.Sc Degree
• Basic proficiency in the use of Microsoft Office tools.
• Willingness to work on a shift basis and on weekends.
• You have at least 1-year experience within a Customer Service or Customer Success role (added advantage if its a bank) or ideally within the Healthcare industry (HMO)
• You possess excellent interpersonal as well as written and verbal communication skills.
• You possess strong analytical skills and are comfortable dealing with numerical data
• You pay strong attention to detail and deliver work that is of a high standard
• You are highly goal-driven and work well in fast-paced environments
• Must have a medical qualification or background like (Nursing, Medical lab, Pharmacist, Microbiology etc)

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Conversation Designer

Location: Nigeria (Remote)
Job type: Full time
Department: Product and Design

Position Overview

• As a Conversation Designer at Reliance Health, you will play a pivotal role in crafting seamless and effective interactions between our customers and our chatbot.
• You will collaborate closely with cross-functional teams, including product managers, engineers, and customer support, to identify opportunities for automation and streamline customer inquiry and complaint processes.
• Through your expertise in conversational design and user experience, you will contribute to the evolution of the Reliance Health chatbot, creating delightful and efficient interactions that empower our customers.

Responsibilities
As a Conversation Designer, you will be responsible for:

• Identify Self-Service Opportunities: Identify customer inquiry and complaint areas that can be optimized through self-service and bot automation. Conduct a thorough analysis of customer interactions to identify pain points and opportunities for improvement.
• Design Customer Journeys: Design end-to-end customer journey experiences on the chatbot for identified inquiry and complaint areas. Create intuitive and user-friendly conversational flows that guide customers toward quick and accurate resolutions.
• Collaborate Across Teams: Collaborate with cross-functional teams to simplify and automate customer enquiry and complaint processes. Work closely with product managers, engineers, and customer support teams to ensure alignment and successful implementation of chatbot solutions.
• Enhance User Experience: Partner with the product and engineering teams to improve the navigation, look, and feel of the Reliance Health chatbot. Continuously refine the chatbot’s user interface to enhance the overall customer experience.
• Measure and Evaluate Success: Utilize appropriate metrics to measure and evaluate the successes of chatbot automation initiatives. Analyze data to identify areas for improvement and provide appropriate interventions when necessary.

Qualifications

• Proven experience in conversational design, user experience, or related roles.
• Familiarity with chatbot platforms and tools.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Detail-oriented with a focus on delivering high-quality work.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits

• Competitive salary and benefits package.
• Premium health insurance package
• Opportunity to make a significant impact on improving customer experiences.
• Collaborative and inclusive work environment.
• Professional development and growth opportunities.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Product Manager – Telemedicine

Location: Nigeria (Remote)
Job type: Full time
Department: Product and Design

Description

• We are looking for an experienced Product Manager who will take on Telemedicine, our most user-facing product that serve more than 20000 enrolees each month.
• Telemedicine is foundational to our mission, as it increases accessibility of health care, not only with available doctors 24/7, but where we offer delivery of prescriptions within the same day in multimillion cities such as Lagos.
• You will own the full user experience, from requesting a consultation through the app, to the doctor handling the consultation, to the internal staff admin to ensure that operations meet SLA and Quality metrics.
• You will work with developing the telemedicine product, by exploring new opportunities such as teletherapy, increased diagnosis accuracy with the help of AI and integrations with our own Clinics and this party providers to offer a more seamless experience.
• You will be instrumental in shaping the strategy of our telemedicine offering and ensuring that we meet the needs our users when they need us the most.
• Aside building on the existing product, you will be instrumental in expanding the telemedicine offer to our new markets, where we will add at least two new markets in 2024, aside Nigeria and Egypt.

Responsibilities
As Product Manager for Telemedicine reporting to the SVP of Product, you will be required to:

• Shape a compelling vision and strategy for your part of our product, based on a deep understanding of users’ needs, the market and the competition
• Formulate hypotheses that help validate what experiences to design, implement, run and evaluate product experiments to reach your objectives
• Evaluate the product success and ensure that we use data to drive product decisions.
• Define and align meaningful objectives and key results and own the roadmap for your domain
• Ensure that valuable features, enhancements, and bug fixes are prioritized and shipped, making thoughtful product decisions along the way, and sharing insights with the rest of the company
• Manage internal and external stakeholders, such as our doctors, pharmacists and third party providers.
• Set the priorities for a cross-functional product team on a day-to-day basis, prioritizing sprints, removing blockers and ultimately building and owning a product with a real impact on our users
• Be the expert in knowing who your customer is and what problems you are solving for, always taking decisions in favour of the customer
• Be ultimately responsible for making that product valuable and viable

Requirements

• Previous experience as Product Manager (minimum of 3 years)
• Experience in taking a product from concept to launch, creating product roadmaps, driving UX decisions
• Experience at a high growth company
• Experience working with healthcare products
• Proven record of improving product KPI’s that are directly impacting user satisfaction
• Strong analytical skills, attention to detail and a passion for solving real problems
• Ability to build trust with key stakeholders to align multiple teams and deliver on strategic initiatives; experience working with internal and external stakeholders
• Data driven, who use numbers to back up priorities and estimate impact before implementation begins of new initiatives
• Experience working in tools such as Mixpanel and Amplitude, to be able to track a product success and give insights on where improvements can be made in the user journeys.
• You have good verbal and written communication skills, ability to clearly communicate your product vision in simple and easy to understand language for a broad audience, including senior management, your teams, as well as colleagues from within and outside the team
• You are an empathetic product manager and are genuinely excited about our mission.

Benefits
Why work with us?

• Competitive salary and benefits package.
• Premium health insurance package
• Opportunity to make a significant impact on improving customer experiences.
• Collaborative and inclusive work environment.
• Professional development and growth opportunities.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Administrative Assistant

Location: Nigeria 
Job type: Full time
Department: Reliance Family Clinics

Description

• The administrative assistant will serve as a friendly face for a clinic that strives to treat every patient as a VIP.
• The successful candidate will be friendly, engaging, and helpful with strong communication skills.
• Schedule clients and patients for appointments, health education sessions and on-site events while demonstrating politeness, courtesy, and professionalism.
• Triage patients in need of medical assistance and alert medical staff
• Organize transportation as needed by the medical and non-medical team.
• Use computer systems to accurately, document, locate, modify, and retrieve data which includes patient data, claims, invoices and stock keeping etc
• Receive and respond to routine and urgent requests for assistance from and for patients, families, staff, and others via tickets, phone, SMS, social media, and emails
• Maintain key organizational documents in soft and hard copies immaculately in adherence with filing systems
• Demonstrate effective telephone and email communication techniques/etiquette
• Document and invoice customers as applicable and follow up on payments and manage petty cash records transparently
• Securely and confidentially collect, retrieve, and share patient records and enter data for medical or administrative reporting

Requirements

• Minimum of BSc / HND in a related field
• Similar experience in a role related to front desk work, customer service, and administrative skills particularly in the healthcare field is a plus
• Computer skills and ability to navigate Microsoft Office tools including Word, Excel and Outlook
• Excellent problem-solving, conflict resolution, and customer service skills
• Excellent verbal and written communication skills
• Highly organized, detail-oriented, self-directed, and goal-driven
• Experience with bookkeeping and basic accounting processes is a plus.
• Comfortable working 8am-8pm shift and on weekends

Benefits

• Work alongside & learn from best-in-class talent
• Join a market leader within the Insurance space
• Attractive Salary & benefits
• Free office lunch
• Fantastic work culture
• Work and learn from some of the best in the industry
• Great work-life balance

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online