Renmoney | Recruitment

Renmoney | Recruitment

 

Renmoney – We are a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experiences.

We are recruiting to fill the position below:

Job Title: Corporate Services Manager

Location: Nigeria
Job Type: Full-time

Description

  • We are seeking a dynamic Corporate Services Manager to join our team.
  • As the Corporate Services Manager, you will play a crucial role in overseeing the administrative functions of our organization.
  • You will be responsible for managing various corporate services, including facilities management, procurement, vendor management, and office operations.
  • We are looking for a highly motivated individual with excellent organizational and leadership skills.
  • The ideal candidate will have a passion for creating a positive and engaging work environment, as well as a strong attention to detail and the ability to multitask. If you are a self-starter who thrives in a fast-paced and collaborative environment, then we would love to hear from you!

Responsibilities

  • Manage and coordinate corporate services, including facilities management, procurement, vendor management, and office operations
  • Ensure that office facilities are well-maintained and meet the needs of employees
  • Oversee the procurement process, including vendor selection, contract negotiations, and inventory management
  • Develop and maintain relationships with key vendors and suppliers
  • Implement and enforce company policies and procedures related to corporate services
  • Manage and monitor department budgets and expenses
  • Provide leadership and guidance to the corporate services team
  • Collaborate with other departments to ensure cross-functional alignment and support
  • Stay informed about industry trends and best practices in corporate services.

Qualifications

  • Bachelor’s Degree in Business Administration or a related field
  • Proven experience in corporate services management or a similar role
  • Excellent organizational and leadership skills
  • Strong attention to detail and the ability to multitask
  • Knowledge of facilities management, procurement, and vendor management processes
  • Good understanding of budgeting and financial management
  • Strong communication and interpersonal skills
  • Ability to work well in a fast-paced and collaborative environment.

Application Closing Date
Not Specified

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Quality Assurance Engineer

Location: Nigeria
Employment Type: Full-time

Description

  • Assure the process for contracting software is adequate
  • Perform acceptance testing on the software
  • Analyze and define existing business processes and interdependencies.
  • Analyze functional specs for completeness & test ability.
  • Define and document test strategies and scripts based on functional specs.
  • Analyze test output, identify discrepancies and clearly document defects.
  • Ensure requirements are testable.
  • Recognize & document issues and propose options for issue resolution.
  • Assist in the development and execution of test cases of all complexity and risk.
  • Verifies that the application functions according to expected results and system requirements
  • Identifies problems, reports defects and test progress
  • Familiar with coding standards and various technologies (PHP, SQL, JAVA, etc.).
  • Test Plan/Strategy
  • Test scripts (aligned with functional specification)
  • IAT Test report.

Requirements

  •  B.Sc. Degree in Computer science or Information technology related course.
  • A minimum of 5 years of quality assurance and software testing
  •  User support experience is desirable
  •  Knowledge of and experience in the IT Industry is a plus.
  • Proficient knowledge of testing tools and processes
  • Able to receive and comprehend directions from senior members of the IT/QA team.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Team Lead, Customer Service

Location: Nigeria

Position Overview

  • We are seeking an experienced and motivated Customer Service Team Lead to join our team. The ideal candidate will have a passion for customer service excellence, strong leadership skills, and the ability to drive a team towards achieving operational and customer satisfaction goals.
  • The Customer Service Team Lead will be responsible for supervising a team of customer service representatives, ensuring high standards of service, and supporting the continuous improvement of our customer service processes.

Key Responsibilities
Team Leadership and Supervision

  • Lead, mentor, and supervise a team of customer service representatives to deliver exceptional service.
  • Conduct regular team meetings to communicate updates, address concerns, and motivate the team.
  • Set performance goals and provide feedback through regular performance reviews and coaching sessions.

Customer Support and Issue Resolution:

  • Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolutions.
  • Monitor customer interactions and provide guidance to ensure consistent and high-quality service.
  • Develop and implement strategies to improve customer satisfaction and reduce response times.

Operational Management:

  • Oversee daily operations of the customer service team, including scheduling, workload distribution, and resource allocation.
  • Monitor and report on key performance metrics, identifying trends and areas for improvement.
  • Collaborate with other departments to resolve issues and improve service processes.

Training and Development:

  • Identify training needs and organize training sessions to enhance the team’s skills and knowledge.
  • Develop and maintain training materials and standard operating procedures.
  • Foster a culture of continuous learning and professional development within the team.

Process Improvement:

  • Identify and implement process improvements to streamline operations and enhance customer experiences.
  • Gather and analyze customer feedback to identify trends and areas for service enhancement.
  • Lead projects aimed at improving customer service efficiency and effectiveness.

Reporting and Analysis:

  • Prepare and present regular reports on team performance, customer satisfaction, and service metrics.
  • Use data analytics to inform decision-making and strategy development.
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Technology and Tools:

  • Ensure the team is proficient in the use of customer service tools and technology.
  • Collaborate with IT to resolve technical issues and improve system functionality.

Requirements

  • Bachelor’s Degree in Business Administration, Communications, or a related field.
  • Proven experience in a customer service or support role, with at least 2 years in a leadership or supervisory position.
  • Strong knowledge of customer service principles and practices.
  • Proficiency in CRM software and customer support tools (e.g., Freshdesk, Salesforce, Zendesk).
  • Excellent communication, interpersonal, and leadership skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Analytical mindset with the ability to interpret data and generate insights.

Preferred Skills:

  • Experience in process improvement and project management.
  • Familiarity with performance metrics and reporting.
  • Knowledge of industry-specific regulations and compliance requirements.
  • Certification in customer service management (e.g., CCSM) or related areas.

Benefits

  • A perfect place for people who enjoy prospecting and coming up with solutions to onboard and convert large-scale customer relationships
  • A work environment that people who are a self-starters, take initiative, work collaboratively and can self-manage in ambiguity
  • You will receive competitive compensation and work with amazing people.
  • You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Senior Financial Analyst

Location: Nigeria

Employment Type: Full-time

Job Summary

  • Renmoney is looking for a talented Senior Financial Analyst.
  • As a Senior Financial Analyst at Renmoney, you’ll be at the heart of financial decision-making.
  • Your work will involve analyzing financial and business data, providing valuable insights, and supporting strategic choices within the organization.
  • It’s a pivotal role that contributes directly to the company’s success.
  • The Role provides an exciting opportunity for those who are passionate about driving business growth through financial insights.

Key Responsibilities

  • You’ll dive into financial data, dissecting it to uncover trends, patterns, and opportunities.
  • You’ll be busy with product valuation and pricing.
  • Your insights will guide strategic decisions.
  • Your recommendations on cost optimization and revenue enhancement will directly impact the company’s bottom line.
  • Expect to collaborate with cross-functional teams, especially when developing financial models and conducting scenario analyses.
  • Prepare financial reports, forecasts, and budgets which are essential for understanding the company’s financial health and planning for the future.
  • Keep an eye on financial performance metrics, variances, and KPIs to help company stays on track.
  • You’ll create presentations and reports for top-level stakeholders.
  • Clear communication is key here.
  • Stay up-to-date with financial trends and best practices

Qualifications

  • A Bachelor’s degree in Finance, Accounting, or a related field is essential. A master’s degree will be an added advantage
  • Proven experience as a Financial Analyst (or in a similar role) is crucial.
  • Strong analytical skills and attention to detail, proficiency in financial modeling and forecasting, and advanced knowledge of Microsoft Excel and SQL (preferable) are all important.
  • Excellent communication and presentation skills are a mut.
  • The ability to work well under pressure and meet tight deadlines is valuable.
  • Expect to tackle complex financial challenges.
  • Having relevant certifications (such as CFA or CPA) can give you an edge.

What we offer

  • You’ll work on solutions to complex, real-world challenges with tangible social and economic impact.
  • You will receive competitive compensation and work with passionate teammates in a flat, performance-driven culture.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Field Recovery Officer

Location: Nigeria

Employment Type: Full-time

Job Description

  • This is a full-time role as a Recovery Officer. This role is located in Lagos, Nigeria, but offers flexibility for some hybrid work.
  • The Recovery Officer will work closely with clients to resolve outstanding debts, provide support and assistance, and maintain accurate records of recovery activities.

Requirements

  • Debt Recovery and Analytical Skills
  • Strong organizational and time management skills
  • Excellent written and verbal communication skills
  • Ability to work independently and remotely
  • Knowledge for skiptracing
  • Knowledge of effective strategies for debt recovery of written-off loans
  • Experience working in a Fintech, loan recovery role
  • Interpersonal Skills and Customer Service skills.

Benefits

  • A perfect place for people who enjoy prospecting and coming up with solutions to onboard and convert large-scale customer relationships
  • A work environment that people who are a self-starters, take initiative, work collaboratively and can self-manage in ambiguity
  • You will receive competitive compensation and work with amazing people.
  • You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Team Lead, Field Recovery

Location: Nigeria

Employment Type: Full-time

Description

  • We are currently seeking to employ a recovery teamlead to coordinate activities of staff members to ensure smooth and efficient department that reduces the number of cases that are overlooked.

Responsibilities

  • Manage and control collection on all NPL and written off accounts on a month-to-month basis to ensure 100% achievement of agreed Recovery benchmark.
  • Run reports and analyze data pertaining to the department and share with executive staff and managers of department staff as needed.
  • Create and implement strategies to increase and sustain the M-O-M performance of the Recovery team
  • Recruit, hire, train and evaluate staff members within the Recovery department to ensure enough staff members are available to handle the workload.
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Requirements

  • HND or BSc in any relevant field
  • 2 years and above experience working in Recoveries function; credit risk function experience would be advantageous

Preferred:

  • Understanding / working knowledge of a collections/recovery system
  • Excellent skills in Microsoft office

We are the Place for you, if:

  • You’re excited about technology and the future, and you’re looking for a place to learn and grow.
  • You care a lot about detail and pride yourself in impeccable execution.
  • You are adept at identifying, assessing, mitigating, monitoring and reporting risks, and ensuring controls are working effectively.
  • You are ready to work extremely hard, at a fast pace, to achieve audacious goals.
  • You love to speak up, ask questions and are comfortable challenging anyone or any idea.

Benefits

  • You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Site Reliability Engineer

Location: Nigeria

Employment Type: Full-time

Responsibilities

  • Ensuring availability of UAT and production applications and foster capacity planning for production infrastructures. Monitoring of existing systems/applications using monitoring tools
  • Engage in and improve the whole lifecycle of services from inception and design, through deployment, operations
  • Troubleshooting problems that span systems, databases, storage, network, and codes while suggesting/implementing security measures for the protection of systems, networks, and information
  • Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity
  • Minimize and mitigate the risk of reliability-related failures pertaining to systems availability, performance, and correctness. Ensuring investigation into warnings and alerts from monitoring systems, Incident response, diagnosis, and follow-up on system outages
  • Documentation of process and procedure manuals.

Requirements

  • Working knowledge of databases and SQL and minimum of 3 years work experience.
  • Comfortable with Open-Source configuration management and orchestration tools (chef, Puppet, Ansible, Terraform, etc.)
  • Knowledge of Docker, Docker swamp, Fargate, and Kubernetes
  • Experience with caching systems such as Kafka and Redis
  • Working experience with building monitoring tools and setting measurement metrics
  • Proficiency with shell and a programming language used in an SRE/Operations engineering Experience with operating in a high availability environment
  • Excellent communication skills with a high level of emotional intelligence
  • Experience in working with remote teams
  • Server Administration skills (Redhat, Windows, CentOs, Ubuntu)

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Internal Control Analyst

Location: Nigeria

Employment Type: Full-time

Job Description

  • Renmoney is seeking a detail-oriented Internal Control Analyst to join our team.
  • In this role, you will be responsible for evaluating the effectiveness of internal controls and ensuring compliance with regulations and company policies.
  • You will work closely with various departments to identify control weaknesses and develop strategies to mitigate risks.
  • The ideal candidate will have a strong understanding of internal control principles and possess excellent analytical and problem-solving skills.

Responsibilities

  • Evaluate the effectiveness and efficiency of internal controls to ensure compliance with regulations and company policies.
  • Conduct daily review on account opening, deposits, loan disbursements, liquidation, expenses, and necessary documentations.
  • Conducts periodic review of sales commission, incentives to debt collectors’ agents and recovery team.
  • Provide assurance that controls are in place and are effective and adequate and make practical recommendations to management to minimize risk resulting from poor internal controls.
  • Ensure staff complies with internal code of conducts, policy and regulations on transactions initiated by the bank to avoid operational losses.
  • Perform periodic reconciliations and call- over to identify, investigate and provide recommendations on variance noted and institute the necessary controls.
  • Conduct review of transactions within the Bank statement and associated reconciliations.
  • Leverage information technology to automate routine control checks and provide platform for robust data analytics to provide insights to management on risk and controls
  • Identify and assess areas of significant business risk as well as reduce all business and financial risks through effective implementation and monitoring of controls.
  • Support the institutionalizing of Internal control framework and continuously evaluate the adequacy of these controls.
  • Support the continual review and assessment of the effectiveness and efficiency of policies, procedures and processes across the organization and identify improvement opportunities.
  • Coordinate revenue assurance and quality assurance programme to ensure revenues of the company are properly accounted for and to ensure all revenue leakages are blocked.
  • Evaluate new laws and regulations and stay abreast of all legislative and regulatory developments both locally and globally that might have an impact on the Company.
  • Oversee change management process to ensure operational requests are duly implemented.
  • Ensure submission of regulatory returns as at when due
  • Ensure accurate calculation of interest as well as confirm accuracy of daily interest income.
  • Conduct spot checks, stock take, and other functions as may be assigned from time to time.

Qualifications

  • B.Sc. Degree in any field
  • Membership of a recognized risk/Accounting related professional body (e.g. ICAN/ ACCA/CFE/CIA/CISA/CISM/CRISC etc.)
  • Minimum of 5 years’ experience in Internal Control/Audit function
  • Strong knowledge of control frameworks (such as COSO framework and Basel Corporate Governance Principles) and the ability to design and evaluate effectiveness of controls embedded within business processes
  • Strong knowledge of risks identification, assessment, and management frameworks
  • Excellent report writing and presentation skills
  • Thorough knowledge of relevant legislation and regulatory requirements as well as the ability to translate these into appropriate policies and procedures
  • Ability to manage projects and when required, follow sound internal control practices to manage risks appropriately
  • Knowledge of ACL/SQL for database query
  • Detail-oriented and ability to work and interpret figures and other financial information.
  • Demonstrates curiosity and enthusiasm for learning. • Demonstrates strong organizational and time management skills.
  • Demonstrates commitment to ethical standards and high level of integrity.
  • Demonstrates analytical and problem-solving skills.
  • Good appreciation and working knowledge of Microsoft Office tools.
  • Good interpersonal and negotiation skills.
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Benefits

  • You’ll work on solutions to complex, real-world challenges with tangible social and economic impact.
  • You will receive competitive compensation and work with passionate teammates in a flat, performance-driven culture.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Renmoney | Recruitment

 

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Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
  • It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
  • All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
  • We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
  • Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
  • We are an equal opportunity employer that values ​​inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
  • Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and do not discriminate in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for an interview

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