Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
We are recruiting to fill the position below:
Job Title: Manager, Digital Sales & Support
Job ID: 80417265_80370994
Location: Nigeria
Job Type: Full-time
Business Segment: Personal & Private Banking
Job Description
- To drive customer digital platform adoption through digital registrations and utilisation in order to increase revenue and improve client experience on digital channels for existing & new CHNW customers.
- Identify reasons for low digital adoption and develops proposals to remediate; Prepare implementation plans for approved remedial actions and drives execution across Client Coverage teams.
- Provide input into new CVP developments and enhancements that will support digital registrations and continued utilisation of digital channels.
- Provide consolidated reporting of trends for client digital adoption across all sectors and segments; Provide input into campaign development and Marketing briefs to promote digital channels.
- Provide input into execution of Marketing initiatives for key adoption campaigns; Develop a category strategy with regards to initiatives aimed at, adoption and self-service banking.
- To ensure customer adoption and utilisation of digital channels, web, social media.
- Review internal data (including customers, competitors and the external environment) and uses this information to drive digital adoption initiatives and as input into stakeholder reporting.
- Obtain market trends (local and international) as well as customer needs and utilises this information to further provide input into the digital channel adoption plans.
- Work with the digital marketing team to understand customer behaviours as it pertains to traffic building and adoption.
- Review competitor digital value proposition strategies and their positioning in respect of digital banking channel solutions in order to inform adoption tactics.
- Work with the Personalisation and relevant MIS teams to continually analyse customer data and proposes corrective action in order to respond to the customer’s needs.
- Ensure relevant, baselining, tracking and reporting of all initiatives related to Digital Adoption.
- Review key customer insights relating to the uptake and utilisation of our digital channels, through constant engagements/initiatives with the Client Coverage teams (i.e. Provinces, Branches, Voice Branch).
- Guide Client Coverage teams to achieve the set adoption targets that will lead to financial growth; Develop business cases that promote digital adoption, including trade off proposals for costs vs benefits.
- Monitor campaign expenditure against adoption growth, revenue and makes decisions to continue or terminate campaigns in collaboration with relevant stakeholders (i.e. line manager, Client Coverage teams).
- Ensure alignment to the People and Culture standards with regards to all employee-related matters; Identify current and potential employee skill requirements in consultation with the People and Culture function.
- Set the example in line with the Groups leadership identity, core values and People Promise.
- Ensure satisfactory audits and ensures that there are no repeat unsatisfactory findings as gauged by Group Internal Audit.
- Manage Operational Risk loss within a prescribed tolerance limit as it pertains to digital adoption.
- Adhere to risk framework, appetite, risk control procedures, governance and risk toolbox.
Qualifications and Experience
- Candidates should possess a minimum of a First Degree
- 5-7 years experience in promoting or selling digital banking products and processes. Marketing experience and designing of campaigns.
- Experience in change management within a digital banking or technology solution environment.
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Team Working
- Generating Ideas
- Embracing Change
Technical Competencies:
- Risk Response Strategy & Risk Identification
- Attitude of Customer Experience
- Commercial Acumen
- Data Analysis
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Team Lead, Outbound
Job ID: 80405288_80329141
Location: Nigeria
Job Type: Full-time
Business Segment: Consumer & High Net Worth Clients
Job Description
- To cross sell the Bank’s Product and Lead a team of outbound Virtual Bankers on, onboarding of new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing and new customers.
- Improve customer experience and grow the bank’s share of wallet by proactively engaging the customer via Telephone (Avaya)/email for more pocket share.
- To Improve customer perception of the bank’s services by proactively engaging customers via the telephone (outbound & Inbound) and email to understand their individual needs and position a solution (product).
- Cross sells the bank’s products and services to both existing and new customers (onboarding).
- To effectively support and deliver excellent service to Affluent clients by managing client Attrition rate to bring down dormancy rate to the required budget, drive client engagement and channel adoption, proffer wealth and Financial Advisory, engage clients to drive awareness of our Customer Value Proposition to drive customer retention and loyalty.
Qualifications
- First Degree in any field.
- Minimum of 5 years experience.
Personal Competencies
- Strong leadership qualities.
- Good verbal and written communication skills.
- Knowledge & experience in effective service delivery.
- Strong Influencing and persuasive skills.
- Ability to listen and probe effectively.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Supervisor, CCC Inbound
Job ID: 80402074_80381669
Location: Nigeria
Job Type: Full-time
Business Segment: Consumer & High Net Worth Clients
Job Description
- To lead & supervise the support team that provides end-to-end processing of customers’ requests/queries received via the Contact Centre by providing timely and seamless resolution.
Qualifications
- First Degree in any field.
- Minimum of 2 years’ of Operational and Customer Service experience
Personal Competencies:
- Well-developed people management skills.
- Excellent interpersonal and communication skills (across the business).
- Well-developed negotiating skills.
- Strong stakeholders focus and service orientation.
- Creative, and analytical with good problem-solving skills.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Manager, Innovation
Job ID: 80402421_80362962
Location: Nigeria
Job Type: Full-time
Business Segment: Consumer & High Net Worth Clients
Job Description
- The innovation manager will help with Idea generation, evaluation, and implementation to enable a culture and internal framework that drives accelerated innovation across the Group.
- Provide digital R&D capability for Stanbic IBTC Group providing insights on customer journeys, customer behavior analysis, industry analysis, and local and global competition.
Qualifications
- First Degree in any field with applicable analytical certifications
- Minimum of 4 years experience.
- Experience in management of complex operations, ideally within the financial service sector.
- Basic knowledge and understanding of Design thinking methodologies, process/project management, and application Agile methodologies are required.
Behavioral Competencies:
- Excellent interpersonal and communication skills.
- Strong customer focus and service orientation.
- Creative, and analytical with good problem-solving skills.
- Ability to manage ambiguity.
- Self-driven, values-based, innovative, independent adaptive, and results-orientated person.
Technical Competencies:
- Analytical & Statistical skills.
- Basic risk identification and assessment skills.
- Basic project management.
- Ability to analyze trends and make forecasts.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Banker, Private
Job ID: 80417241_80336100
Location: Nigeria
Employment Type: Full-time
Business Segment: Personal & Private Banking
Job Description
- Accountable for Portfolio of Private Banking Clients, integrating and coordinating all Stanbic IBTC and Standard Bank Group products, services and resources to maximise the value of the business relationship and ensure profitability for the bank and the client.
- Accountable for developing and implementing an integrated customer marketing plan, which addresses wealth creation, wealth preservation, wealth enhancement and lifestyle enhancement; this is achieved through an in-depth analysis of the client’s balance sheet so as to identify opportunities and match these opportunities to products/ solutions provided by the group.
Qualifications
- Minimum of First Degree in Finance and Accounting or any related field
- Professional qualification in CIBN, CIWM, ACCA, ACA, ICAN will be an added advantage.
- 3-7 years’ experience in wealth management, investment banking
Behavioural Competencies:
- Upholding Standards
- Conveying Self-Confidence
- Upholding Standards
- Seizing Opportunities
Technical Competencies:
- Customer Understanding
- Product Knowledge
- Banking Process and Procedures
- Cross and Up-Selling
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Banker Executive
Location: Nigeria
Employment Type: Full-time
Job Description
- Provide banking solutions that meet the Executive Banking customer’s needs in accordance with the business segment’s value proposition.
- To Provide an efficient personal banking service and support to a portfolio of branch-based exclusive banking clients and High Net worth Individuals.
- Provide exclusive banking customers at the branch with basic day–to–day services.
Qualifications
- Minimum of First Degree in Finance and Accounting or any related field
- Professional qualification in CIBN, ACCA, ACA, ICAN, ICEN, RIMAN will be an added advantage.
- 3-7 years experience in wealth management, investment banking, Consumer and High Networth.
Behavioural Competencies:
- Generating Ideas
- Developing Strategies
- Interpreting Data
- Seizing Opportunities
Technical Competencies:
- Customer Understanding
- Product Knowledge
- Account opening and maintenance
- Customer Acceptance and Review.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Officer, Corporate Client Care
Location: Nigeria
Employment Type: Full-time
Job Description
- Providing service support for Corporate Clients, acting as the first line of contact for client.
Qualifications
- Minimum of First Degree
- 1-2 years experience in business support, and corporate banking
Behavioural Competencies
- Generating Ideas
- Exploring Possibilities
- Interpreting Data
- Interacting with People.
Technical Competencies:
- Customer Understanding
- Business Banking Technical Competencies
- Account opening and maintenance.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Manager, Home Loans
Job ID: 80390683_80385222
Location: Nigeria
Employment Type: Full-time
Business Segment: Archived_01_Client Solutions
Requirement
- Candidates should possess relevant qualifications.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
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- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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