Startup Soar (Recruitment Services) Recruitment for Front Desk Officer | Abuja | Apply Now
Startup Soar (Recruitment Services) – Our client, a Serviced Apartment, is recruiting to fill the position below:
Job Title: Front Desk Officer
Location: Apo, Abuja (FCT)
Employment Type: Full-time
Vacancies: 3
Industry: Hospitality & Serviced Apartments
Job Description
- We are seeking experienced, professional, and customer-focused Front Desk Officers to manage guest reception and provide excellent customer service at a serviced apartment facility in Apo, Abuja.
- The ideal candidates should have 4–7 years of relevant experience in serviced apartments, hotels, short-let apartments, or other hospitality environments, with strong communication, customer service, and administrative skills.
- The successful candidates will serve as the first point of contact for guests, ensuring smooth check-in and check-out, responding to enquiries, handling guest concerns, and maintaining a professional front-desk experience.
Key Responsibilities
- Welcome guests and provide a professional and friendly front-desk experience.
- Handle guest check-in and check-out processes accurately and efficiently.
- Respond to guest enquiries, requests, and service needs promptly.
- Handle guest complaints professionally and escalate issues when necessary.
- Maintain accurate guest records, bookings, payments, and front-desk documentation.
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Provide information about apartment facilities, services, policies, and local attractions when required.
- Monitor guest arrivals, departures, reservations, and special requests.
- Maintain a clean, organised, and professional reception area.
- Prepare and submit relevant front-desk reports to management.
Key Performance Expectations
The successful candidates will be expected to maintain:
- Excellent guest service and satisfaction.
- Smooth and accurate check-in and check-out processes.
- Prompt response to guest enquiries and requests.
- Accurate front-desk records and documentation.
- Professional reception and customer service standards.
- Effective coordination with housekeeping, maintenance, and other teams.
Requirements & Qualifications
- Bachelor’s Degree, HND, or OND in Hospitality Management, Business Administration, or a related field.
- 4–7 years of relevant experience in front-desk operations within hotels, serviced apartments, short-lets, or similar hospitality businesses.
- Excellent communication and customer service skills.
- Strong interpersonal and problem-solving abilities.
- Professional appearance and positive attitude.
- Ability to handle guest complaints and difficult situations calmly.
- Good organisational and administrative skills.
- Basic computer literacy and proficiency in Microsoft Office.
- Experience with hotel or property management systems is an advantage.
- Ability to work shifts, weekends, and public holidays when required.
Salary
N150,000 Monthly.
Application Closing Date
11th October, 2026.
How to Apply
Interested and qualified candidates should send their CV to startupsoarhr@gmail.com using “Application for Front Desk Officer in Serviced-Apartment – Apo, Abuja” as the subject of the email.
Note: Only shortlisted candidates will be contacted.
Startup Soar (Recruitment Services) Recruitment for Front Desk Officer | Abuja | Apply Now
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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