Sunking (Greenlight Planet) Current Career Opportunities

Greenlight Planet is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.

Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa.  Greenlight’s Sun King™ products provide modern light and energy to 26 million people in more than 40 countries and have sold over 10.5 million products worldwide.

We are recruiting to fill the position below:

Job Title: Associate Quality Assessor

Location: Nigeria
Department: EasyBuy Program Management
Employment Type: Permanent – Full Time

About the Role

• The Quality Assessor will work closely with the customer service executives, training team, and customer service team managers to serve existing and potential customers by ensuring the customers are satisfied with the service offered with a great customer experience and equip the customer service executives with the right knowledge and skills for efficiency purposes.

What you would be expected to do
Reporting:

• Create reports that reflect agents’ performance.
• Report agent and team’s performance to the management.
• Provide customer insights reports to management.

Customer Service team Engagement:

• Participate in calibration sessions to maintain consistency in internal evaluations.
• Accompany evaluations with meaningful and constructive feedback.
• Discuss and explain feedback with agents in regular meetings.
• Participates in customer and client listening programs to identify customer needs and expectations.

Analysis

• Assess agents’ interactions based on internal standards.
• Provide data on customer experience feedback and agent behavior.

Requirements
You might be a strong candidate if you:

• Have 2-3 years as a Quality Assessor or Call Center personnel.
• Can Comfortably Speak both Hausa and Yoruba fluently
• Have a bachelor’s Degree or its equivalent in a Communication or Business related field.
• Are passionate about positively impacting the lives of rural consumers.
• Work well with others and also have great people skills to mentor your team to deliver on expectations.
• Are comfortable working with Powerpoint and MS Excel?
• Have outstanding customer service skills and dedication to providing exceptional customer care.
• Have exceptional listening skills.
• Good with Data.
• Have good knowledge of customer relationships or customer service practices.
• Can adapt well to change and successfully set and adjust priorities as needed.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Associate Programs Coordinator – Bilingual

Location: Nigeria
Employment Type: Full-time

About the role:

• As a Program Coordinator within the Partnership Team, you will play a vital role in managing various projects and initiatives related to partnerships.
• Your primary role will be to coordinate and oversee the successful execution of projects, focusing on product configuration for partners and implementing partnership-related automations.
• You will work closely with cross-functional teams and stakeholders to ensure the smooth operation of partnership programs.

What you would be expected to do

• Coordinate partnership implementations in the assigned country, ensuring successful execution.
• Manage multiple projects concurrently, ensuring that timelines, deliverables are met.
• Develop and maintain project plans, including task assignments, track action items, and resource allocation.
• Identify automation opportunities for streamlined partnership workflows, working with relevant teams for implementation.
• Proactively monitor project risks, resolving issues to maintain timelines and deliverables.
• Provide regular project status updates to management and stakeholders for transparent communication.
• Work with partners to comprehend product configuration requirements, ensuring accurate and timely implementation.
•  Assess the impact of changes, capture, assess and document requirements, provide communication of the delivery of the requirements to the relevant stakeholders in line with the vision, scope and business change needs.
• Help the Channel in identifying business problems and opportunities.
• Generate monthly strategic progress reports in other to help process KPI performance measurement  .
• Proficient in the use of Project Management tools, such as;
•  Trello, JIRA, ProofHub (or any other)
  • Work closely with other Program Managers in ensuring effective and efficient project execution
• Analytics & Reporting
  •  Work closely with the relevant team to make sure accurate data-flow and reporting across all systems
  •  Keep updated records and create reports, presentation, data visualizations, dashboards using; Google Charts, Tableau or Microsoft Power BI (or any other)
• Inter-departmental support to ensure business goals are achieved.

You might be a strong candidate if you

• Have Bachelors Degree or its equivalent.
• Are poficient in English & French.
• Have 3 years of relevant work experience in a similar role is preferred, experience in Program or Project Management from similar industry, FMCG, financial institution etc.
• Have At least 2 years’ experience in managing a project with clear achievements of goals and satisfactory performance.
• Have Project Management Professional (PMP), Associate in Project Management, Program Management.
• Professional (PgMP), IT related Certification or its equivalent will be an added advantage.
• Have excellent people skills and ability to work with stakeholders with different working styles, priorities and communication styles
• Have Clear and straight to the point communication and cross-cultural communication skills with fluency in both written and spoken English.
• Have Demonstrated excellent time management skills in terms of workload balancing.
• Have the Ability to evaluate prioritisation of tasks and project on the go and work on high impact-low effort items first.
• Have Problem solving ability and fix what’s broken mindset – strategic thinking, innovation, and action.
• Pay Excellent attention to details.
• Have excellent issue-tracking and resolution skills over long periods of time
• Are Able to handle multiple tasks at the same time without errors and mistakes.

What We Offer

• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry.
• The chance to work in an open minded, collaborative culture surrounded by enthusiastic people who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Academy.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Area Business Manager 

Location: Nigeria
Department: EasyBuy Direct Sales
Employment Type: Permanent – Full Time

About the Role

• The Area Business Manager will coordinate sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”.
• The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.

Responsibilities 
What you would be expected to do:

• Hire & retain Energy Officers: Hire, train and maintain a team of at least 40  Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.
• Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supervised in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
• Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have sales route/area to sell in, they know on how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
• Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
• Work with Energy Officers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.
• Exceed your sales & collections targets: Meet or exceed sales and collection targets established on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, in alignment with your Regional Business Manager.
• Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
• Remain externally focused: Keep an eye on companies selling similar products within your area and ensure you take adequate measures to protect and grow our business from pressures. Pre-inform your management team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
• Resolve customer issues: Provide world-class customer service to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
• Control Marketing & Other spend: Provide adequate marketing materials & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
• Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
• Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you. Ensure all retail-related activities are followed per process and the base of high-selling retailer grows exponentially within your area of operation.

Requirements 
You might be a strong candidate if you

• Have a Degree in a Business-related field OR equivalent and at least 3 years hands-on experience in Sales.
• Have excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint
• Have extensive Customer Care experience
• Are innovative, and you think out of the box
• Are skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture
• Are able to skillfully builds relations, works on internal & external relationships
• Listens well, coaches’ others and is disciplined in their learning practice
• Has Operation Excellence (Keeps promise, seeks to be informed and gives excellent Customer Satisfaction

What we Offer

• An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry.
• The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Sun King employees who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Academy.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Regional Mentor, Mid West

Location: Ibadan, Oyo
Department: EasyBuy Direct Sales
Employment Type: Permanent – Full Time

About the Role

• We are looking for a Regional Mentor to facilitate learning delivery, developing content and mentoring sales staff & agents within the Region.

Responsibilities 
What you would be expected to do

• Delivering classroom and/or field training
• Maintaining set KPIs and achieving training targets as required
• Designing training assessments with the guidance of the Training Manager
• Ensuring 100% adoption and usage of technology-based work tools by all field staff
• Driving consistent & accelerated learning performance through data tools
• Ensure timely communication of policies, training updates & changes to the relevant departments
• Collecting and providing feedback on the implementation’s new tools, products and processes.
• Running & administration of knowledge-based platforms
• Drive engagement & lesson completion of Litmos (learning management system)
• Induction and mentoring of field-based staff.
• Develop and improve training materials and concepts.

Requriements
You might be a strong candidate if you

• Have a Degree in Education or any related field as a plus
• Have at least 2 years of background in training and coaching; preferably in the areas of sales or marketing.
• Have the ability to conceptualize and develop a conducive learning environment
• Are Diligent, accurate, reliable.
• Are Skilled in Microsoft Office and other visualization tools
• Have good problem-solving skills and you think beyond the box.
• Are Flexible to travel frequently to remote areas.
• Are conversant with the use of smart phones and phone applications.
• Has excellent communication.

What We Offer

• An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry.
• The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Sun King employees who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Academy.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Social Media Content Creator

Location: Nigeria
Department: Marketing & Creative
Employment Type: Permanent – Full Time

About the Role

• We are on the lookout for a talented and dynamic Social Media Content Creator with a particular focus on the Nigerian market.
• Your role will encompass creating compelling content that resonates with our audience, promoting brand awareness, and enhancing Sun King’s digital footprint in Nigeria, Togo, and Cameroon, as well as all future Sun King West and Central Africa markets.
• Your ability to intertwine creativity with decisions backed up with data will be paramount in driving engagement and conversions..

What you would be expected to do

• Generate, edit, publish, and ensure content is rolled out on daily basis, especially content that builds meaningful networks and encourages community members to take action.
• Ensure brand consistency by working with other teams.
• Ensure prompt reply to social media inquiries by coordinating with social media executives across all markets.
• Oversee the aesthetic design of social media accounts (Facebook timeline cover, profile pictures, post layout, etc.).
• Use content scheduling tools to streamline content dissemination.
• Suggest and implement new features, and promotions to boost brand awareness.
• Stay updated with the latest trends and technologies in the world of social media, design tools, and apps.
• Develop briefs for influencer partnership.
• Work with sales and marketing teams to refine digital user journeys and optimize sales.
• Support organizational teams in executing advertising campaigns on various platforms, including social media and Google.
• Travel for content collection at brand activation spots and customer residences.
• Create and publish monthly internal newsletters for the Nigeria marketing team.
• Produce content in French or work with French-speaking colleagues to help create content for Francophone African countries in West Africa.
• Push forward social media content creation with creativity, poise, and imagination to relate with our customers across written text, graphics, video and other creative mediums.

Requirements
You might be a strong candidate if you:

• Have HND / B.Sc from a reputable institution.
• Have minimum of 2 years copywriting experience, with an ability to produce engaging and authentic content.
• Have some experience and working knowledge of social media advertising.
• Have excellent and personable written English and an ability to spot mistakes.
• Have proven experience working with graphic design and video teams.
• Demonstrate expertise in creating content strategies that align with branding and marketing initiatives.
• Are proficient in creating various content types, including posts, infographics, videos, and more.
• Have experience in analyzing content performance metrics and refining strategies accordingly.
• Have in-depth knowledge of advertising on social media platforms like Facebook, Instagram, and Twitter.
• Strong skills in ad design, campaign setup, launch, targeting, and optimization for maximum ROI.
• Are Interested in social impact and the solar energy sector.
• Are able to navigate and thrive in a multicultural environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online