Tiva Creative Solutions Limited Latest Recruitment for Account Reconciliation Officer, Brand Designer, Content and Social Media, Service Officer. Jobs

Job Title: Brand Designer, Content and Social Media

Location: Lagos

About the Role

• We are hiring one person to design across those accounts. You will take a client from a rough brief through to finished campaign work: the look of it, the words that sit inside it, and the way it lands on social media once it goes out.
• This suits someone who is tired of being handed a finished caption and asked only to make it look good. We want a designer who has an opinion on whether the message is right in the first place.

What you will do Design and brand:

• Design campaign assets for social media, digital ads, websites, print, presentations and documents.
• Work inside each client’s brand rules, and help build those rules where they do not yet exist.
• Keep client brands distinct. Several of our clients sit within the same group but do not share a look or a voice.
• Hand over print ready and screen ready files that a printer or developer can use without coming back with questions.

Content:

• Write the short copy that sits inside your own designs: headlines, captions, carousel text, ad copy and video titles.
• Turn long documents, such as a report or a product brief, into something a person will actually read on a phone.
• Shape a campaign idea into a run of posts with a beginning, a middle and an end, rather than a pile of unrelated graphics.

Social media:

• Build and hold the monthly content calendar for the clients assigned to you.
• Schedule, publish and monitor posts across Instagram, LinkedIn, Facebook, X and TikTok, depending on the client.
• Handle comments and messages within agreed response times, and pass anything sensitive to the account lead rather than answering it yourself.
• Report monthly on what performed, what did not, and what you would change next month.

Requirements
What we are looking for Required:

• Three to five years designing for brands or inside an agency, with a portfolio of finished campaign work.
• Strong command of Adobe Illustrator, Photoshop and InDesign, or Figma and Canva at a professional standard. We care that the work is good, not which tool made it. Proof that you can write.
• Send us captions and headlines you wrote yourself.
• Hands on experience running business social media accounts, including scheduling tools and platform analytics.
• Video and motion basics: cutting a reel, adding subtitles, simple animated graphics.
• Ability to hold several clients at once without dropping any of them.
• Comfortable receiving direct feedback and reworking something twice without taking it personally.
• A reliable internet connection and a working setup, since the role is fully remote. Helpful, not essential
• Experience across more than one industry, particularly property, agriculture, retail or technology.
• Photography, or directing a shoot on set.
• Some web design experience, or an understanding of how a design becomes a working page.
• Paid social: boosting posts, building simple ad sets, and reading the results.

How we will judge the first six months:

• First month: You know each assigned client, their audience and their brand rules well enough to design without checking every choice.
• Third month: You are running the content calendar for your accounts on your own, and campaign work goes out on time and on brand.
• Sixth month. Clients ask for you by name, monthly reporting is consistent, and you bring ideas to briefings instead of waiting for them.

Application Closing Date
15th October, 2026.

Method of Application
Interested and qualified candidates should forward their CV to: hr@tivacreative.com using the Job Title as subject of email.

Job Title: Account Reconciliation Officer

Location: Nigeria

What This Role 

• The ARO is the financial conscience of TheOtherWife. Every naira that moves on the platform, whether it is a customer payment, a HomeChef payout, a supplier settlement, a delivery payment, or a refund, must be verified, matched, and reconciled by the ARO. With the multi-party payment split now in place (customer, farm/supplier, HomeChef, delivery, platform), every single order produces at least five financial records that must match perfectly. At the scale TOW is targeting, that is thousands of records per week.
• The ARO is the person who makes sure nothing is lost, nothing is wrong, and every party gets exactly what they are owed.

Key Responsibilities
Transaction Reconciliation (Daily):

• Reconcile every transaction on the platform daily: customer payments received, HomeChef payouts, supplier portions, delivery fees, and TOW commission, all cross-referenced against Paystack records.
• For each order, verify that all five split components match: customer paid, supplier credited, HomeChef held and released, delivery settled, TOW commission recorded. Flag any unmatched or missing transaction within 2 hours and escalate immediately to the operations lead.
• Maintain a daily reconciliation log that is accessible to the operations team and leadership in real time.

Home Chef Account Management:

• Maintain the complete financial record of each HomeChef: earnings received, commission deducted, payouts disbursed, refund clawbacks applied.
• Process HomeChef wallet withdrawal requests via Paystack Transfer within 24 hours of submission.
• Send each HomeChef a monthly earnings statement: total orders completed, total gross earnings, total commission deducted, and net payout.
• Investigate and resolve any HomeChef payment dispute within 48 hours of the complaint being raised.

Supplier Account Tracking:

• Track ingredient supply deliveries and payments for all three TOW supplier partners: Ornan Rice (Basmati, Long Grain, Nigerian Clean Rice), Silverline Farm Fresh (Tomatoes, Peppers, Cucumbers, Vegetables), and The Acquaculture District (Soup Ingredients, Bulk Meat, Dry Fish, Seafood Packs).
• Reconcile supplier invoices against delivery confirmations and HomeChef purchase records on a weekly basis.
• Flag any discrepancy between what was ordered from a supplier and what was received or paid within 24 hours.
• Maintain a running account balance per supplier and report monthly to the operations lead. Refund and Dispute Handling
• Process Scenario A refunds automatically: wallet credit for customer, clawback from HomeChef wallet, log Paystack fee absorbed. • Support admin-authorised Scenario B refunds and record the financial impact against TOW revenue correctly.
• Track cumulative Paystack fees lost on refunded orders and include in weekly financial report.

Reporting:

• Weekly report: total orders, total GMV, total TOW revenue, total HomeChef payouts, total supplier settlements, total delivery payments, total refunds, net TOW position.
• Monthly HomeChef earnings report per active chef.
• Monthly TSO zone order report for commission calculation.
• Ad hoc financial data as required for investor, partner, or compliance reporting.

Key Performance Indicators

• KPI Daily reconciliation Target: 100% of transactions reconciled by end of each business day

Review Period:
Daily:

• Reconciliation accuracy HomeChef payout SLA 99%+ with zero unresolved discrepancies older than 48 hours

Weekly:

• All withdrawal requests processed within 24 hours
• Dispute resolution Report delivery Acknowledged within 2 hours, resolved within 48
• All reports delivered on agreed schedules Accounts managed Up to 500 HomeChef accounts per ARO, reviewed quarterly Monthly

Monthly NEXT STEPS Action:

• Publish TSO and ARO adverts Owner Tiva When Immediately.

Salary Scale Rule
N100,000 per month fixed.

Application Closing Date
15th October, 2026.

Method of Application
Interested and qualified candidates should forward their CV to: hr@tivacreative.com using the Job Title as subject of email.