Vacancies at Afconrecruit Limited

Vacancies at Afconrecruit Limited

Afconrecruit Limited is a company that provides solutions to improve the quality and output of the work transaction for both Employers and Employees.

We are recruiting to fill the position below:

Job Title: Customer Service & Support Representative (CSS)

Location: Victoria Island, Ikeja – Lagos
Time Type: Full time

Role Summary

• The CSS Representative will manage customer inquiries, ensuring prompt resolution of issues.
• They will serve as the primary liaison between customers and the technical team, fostering excellent customer relationships and ensuring satisfaction.

Responsibilities

• Handle customer inquiries, requests, and complaints in a professional and timely manner.
• Collaborate with the Tech Team to troubleshoot and resolve customer issues, ensuring minimal disruption to services.
• Maintain an accurate and up-to-date customer database, logging all interactions and resolutions.
• Actively seek customer feedback to enhance service delivery and resolve recurring issues.
• Escalate unresolved issues to higher management or technical teams when necessary.

KPIs:

• Average resolution time for customer inquiries and complaints.
• Customer satisfaction rating (measured via surveys and feedback).
• First response time to customer requests.
• Percentage of issues resolved without escalation.

Requirements

• B.Sc / HND in any field
• The right candidate must have 3 – 5 years experience as a Customer Service Professional.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Service & Support Representative (CSS)

Locations: Gwanripa, Kubwa and Apo – Abuja
Time Type: Full time

Role Summary

• The CSS Representative will manage customer inquiries, ensuring prompt resolution of issues.
• They will serve as the primary liaison between customers and the technical team, fostering excellent customer relationships and ensuring satisfaction.

Responsibilities

• Handle customer inquiries, requests, and complaints in a professional and timely manner.
• Collaborate with the Tech Team to troubleshoot and resolve customer issues, ensuring minimal disruption to services.
• Maintain an accurate and up-to-date customer database, logging all interactions and resolutions.
• Actively seek customer feedback to enhance service delivery and resolve recurring issues.
• Escalate unresolved issues to higher management or technical teams when necessary.

KPIs:

• Average resolution time for customer inquiries and complaints.
• Customer satisfaction rating (measured via surveys and feedback).
• First response time to customer requests.
• Percentage of issues resolved without escalation.

Requirements

• B.Sc / HND in any field
• The right candidate must have 3 – 5 years experience as a Customer Service Professional.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Sales Manager

Location: Ikeja, Lagos
Time Type: Full time

Role Summary

• The Sales Manager will oversee the regional sales team, including full-time Sales Agents and contract-based Brand Activators (BAs).
• This role is key to driving revenue, growth and maintaining strong client relationships in the region.

Responsibilities

• Lead the regional sales team, including Sales Agents and contract-based Brand Activators (BAs), ensuring targets are met or exceeded.
• Develop and implement sales strategies tailored to the region, identifying new market opportunities.
• Provide coaching, training, and support to the sales team to improve lead generation, relationship management, and deal closure.
• Collaborate with the Marketing team to execute campaigns that drive brand awareness and sales growth.
• Build and maintain strong relationships with key enterprise accounts, ensuring their satisfaction and retention.
• Prepare and present sales performance reports to the Regional Manager and National HQ.

KPIs:

• Achievement of regional sales targets and quotas.
• Execution and effectiveness of marketing campaigns in boosting sales.
• Number of contracts closed, leads converted, and enterprise accounts retained.
• Customer feedback and referrals leading to additional business.

Requirements

• B.Sc / HND in any related field
• Must have 5 – 8 years experience as a Sales Manager.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Accountant / Administrative Officer

Locations: Victoria Island & Ikeja – Lagos
Job Type: Full Time

Role Summary

• The Accountant/Admin will manage all financial and administrative operations within the region, including budgeting, procurement, inventory, invoicing, ensuring accurate and timely financial reporting and efficient office management.
• This role is crucial to maintaining budget compliance, coordinating office logistics, and providing administrative support to all teams within the region.

Responsibilities

• Oversee all regional financial operations, including budgeting, invoicing, requisitions, and procurement.
• Manage accounts receivable, ensuring timely processing of payments and follow-up on outstanding invoices.
• Prepare and submit monthly financial reports, ensuring accuracy and compliance with company policies.
• Work closely with the national accounting team to reconcile financial discrepancies and maintain cash flow.
• Ensure adherence to the regional budget and optimize financial processes to prevent overspending.

KPIs

• Accuracy and timeliness of financial reports.
• Timely submission of invoices and requisitions.
• Adherence to the regional budget and cost control measures.
• Efficient cash flow management, ensuring timely payments and healthy balances.
• Address and resolve administrative requests or issues within 24 hours.
• Achieve full compliance with company administrative policies and ensure a professional office environment.
• Timely procurement of required supplies and equipment with minimal delays, maintaining adequate stock levels.

Qualifications

• Bachelor’s Degree in Accounting, Finance, or a related field.
• ICAN Certification is a plus
• Minimum of 3 years of experience in accounting.
• Proficiency in accounting software (e.g., QuickBooks, Sage, Zoho, etc) and MS Office.
• Strong administrative, analytical, organizational, and multitasking skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Junior Account Officer / Office Assistant

Locations: Rivers
Job Type: Full Time

Responsibilities
Accounting Operations:

• Assist in preparing and processing invoices, receipts, and payments.
• Record and update financial transactions in accounting systems
• Maintain an organized filing system for financial documents

Data Management:

• Input and verify financial data in the accounting software.
• Ensure accurate and timely updates of accounts payable and receivable.

General Support:

• Respond to inquiries regarding financial transactions and records.
• Provide administrative support to the finance team as needed.

Qualifications and Skills
Education:

• Bachelor’s degree in Accounting, Finance, or a related field.
• (OND/HND holders may also be considered with relevant experience.)

Experience:

• 0-2 years of experience in an accounting or finance role. (Internship experience is acceptable.)

Skills:

• Proficiency in using excel sheet
• Strong attention to detail and accuracy.
• Good organizational and time management skills.
• Ability to work under supervision and meet deadlines.
• Strong communication and interpersonal skills.

Key Competencies:

• Integrity and professionalism
• Numerical accuracy
• Problem-solving attitude
• Willingness to learn

Salary
N80,000 monthly.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Account / Audit Officer

Locations: Abuja
Job Type: Full Time

Responsibilities
Accounting Duties:

• Prepare and maintain accurate financial records, including accounts payable, receivable, and general ledgers
• Prepare monthly, quarterly, and annual financial reports.
• Process payroll, tax deductions, and statutory remittances.
• Assist in budget preparation and financial forecasting.

Audit Duties:

• Verify the accuracy of financial documents, records, and statements.
• Identify areas of risk, inefficiency, and non-compliance, and recommend corrective actions.
• Collaborate with external auditors during financial audits.
• Prepare detailed audit reports and present findings to management.

Compliance and Controls:

• Ensure adherence to financial policies, procedures, and regulatory requirements.
• Maintain a strong internal control system to prevent fraud or errors.
• Stay updated on changes in tax laws, accounting standards, and auditing practices.

General Support:

• Support the finance/audit team in daily operations and special projects.
• Provide guidance to other departments on financial best practices.
• Respond to inquiries regarding financial data and audits.

Qualifications and Skills
Education:

• Bachelor’s degree in Accounting, Finance, Economics, or a related field.
• Professional certifications (e.g., ICAN, ACCA, CPA) are an added advantage.

Experience:

• Minimum of 2-4 years of relevant experience in accounting, auditing, or finance roles.

Skills:

• Proficiency in accounting software (e.g., QuickBooks, SAP, or SAGE) and MS Excel.
• Strong analytical and problem-solving skills.
• Attention to detail and accuracy.
• Knowledge of local tax regulations and IFRS.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Key Competencies:

• Integrity and confidentiality
• Critical thinking
• Time management
• Organizational skills

Salary
N150,000 monthly.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Human Resources (HR) / Administrative Officer

Location: Gwarinpa, Abuja
Job Type: Full Time

Role Summary

• The HR/Admin manages recruitment, onboarding, employee relations, and compliance with labor laws while overseeing administrative operations.
• This role ensures a well-organized, productive, and legally compliant regional workforce aligned with the company’s objectives.

Key Responsibilities

• Oversee recruitment, onboarding, and training processes.
• Manage employee records and ensure compliance with labor laws.
• Coordinate with the outsourced HR firm for hiring.
• Facilitate employee relations, resolving conflicts when necessary.
• Support administrative tasks, including office logistics and documentation.

KPIs

• Time-to-hire for open positions.
• Employee retention and satisfaction rates.
• Compliance with HR policies and labor laws.
• Timely and accurate onboarding of new hires.
• Resolution of employee-related issues within set timelines.

Qualifications

• Bachelor’s Degree in Human Resources, Business Administration, or related field.
• HR certification(CIPM, CIPD, SPHR, etc) or in view is a requirement
• Minimum of 3 years of HR and administrative experience.
• Knowledge of HR software and best practices.
• Strong personality, organizational and multitasking skills.
• Proficiency in using MS Office or Google Suite.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Human Resources (HR) / Customer Care Officer

Location: Ikeja, Lagos
Job Type: Full Time

Position Summary

• This dual-role position combines Human Resource (HR) responsibilities with customer care functions.
• The ideal candidate will manage HR operations, including recruitment, employee relations, and compliance, while also serving as the point of contact for customer inquiries and support.
• The role requires excellent organizational, interpersonal, and multitasking skills.

Key Responsibilities
Human Resource Responsibilities:
Recruitment & Onboarding:

• Draft and post job advertisements on various platforms.
• Screen applicants, schedule interviews, and assist in onboarding new employees.

Employee Relations:

• Handle employee queries and resolve workplace conflicts.
• Foster a positive work environment through engagement initiatives.

Performance Management:

• Assist in monitoring employee performance and conducting appraisals.
• Support managers in setting performance goals and addressing under performance.

Training & Development:

• Identify training needs and coordinate learning programs for employees.
• Support career development initiatives and mentorship programs.

Customer Care Responsibilities:
Customer Support:

• Respond promptly to customer inquiries via email, phone, and other communication channels.
• Provide accurate information about products, services, and policies.

Complaint Resolution:

• Address customer complaints with professionalism and empathy.
• Escalate unresolved issues to the appropriate department.

Customer Relationship Management:

• Build and maintain positive relationships with customers.
• Collect feedback to improve service delivery.

Record-Keeping:

• Maintain detailed records of customer interactions and transactions.
• Update customer profiles and ensure data accuracy.

Qualifications

• Bachelor’s Degree in Human Resources, Business Administration, or related field.
• Experience in HR and/or customer service roles is an advantage.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Proficient in HR software, CRM tools, and Microsoft Office Suite.
• Knowledge of labor laws and customer service principles.
• Project management with process orientation is a plus.
• A pretty female within the age bracket of 20 – 30 years is preferable for this role.

Salary
N120,000 Monthly.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Female Corp members can also apply.

Job Title: Sales Agent / Brand Activator

Location: Abuja
Time Type: Full time

Role Summary

• Sales Agents and Brand Activators are responsible for generating leads, closing sales, and maintaining excellent customer relationships within their regions.
• BAs will operate on a contract basis to supplement the sales team during peak periods or specific campaigns.

Responsibilities

• Generate and convert leads into paying customers, focusing on both B2C and B2B opportunities.
• Build and maintain strong relationships with clients, ensuring a seamless sales experience.
• Conduct market research to identify potential customers and communicate the benefits of our services.
• Manage the sales process from initial contact to closing the deal, ensuring accurate and timely completion of all required documentation.
• Report sales activities and outcomes to the Sales Manager, including new leads, closed deals, and challenges.

KPIs:

• Number of new customers onboarded and deals closed.
• Achievement of individual sales targets.
• Customer retention and satisfaction, with regular follow-up and engagement.
• Lead conversion rate (from inquiry to deal closure).

Requirements

• B.Sc / HND in any field
• The right candidate must have 3 – 5 years experience.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Sales Agent / Brand Activator

Locations: Victoria Island and Ikeja – Lagos
Time Type: Full time

Role Summary

• Sales Agents and Brand Activators are responsible for generating leads, closing sales, and maintaining excellent customer relationships within their regions.
• BAs will operate on a contract basis to supplement the sales team during peak periods or specific campaigns.

Responsibilities

• Generate and convert leads into paying customers, focusing on both B2C and B2B opportunities.
• Build and maintain strong relationships with clients, ensuring a seamless sales experience.
• Conduct market research to identify potential customers and communicate the benefits of our services.
• Manage the sales process from initial contact to closing the deal, ensuring accurate and timely completion of all required documentation.
• Report sales activities and outcomes to the Sales Manager, including new leads, closed deals, and challenges.

KPIs:

• Number of new customers onboarded and deals closed.
• Achievement of individual sales targets.
• Customer retention and satisfaction, with regular follow-up and engagement.
• Lead conversion rate (from inquiry to deal closure).

Requirements

• B.Sc / HND in any field
• The right candidate must have 3 – 5 years experience

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Fiber Technician

Locations: Victoria Island and Ikeja – Lagos
Time Type: Full time

Role Summary

• The Tech Team will handle the installation, maintenance, and troubleshooting of network systems within the region.
• They are critical in ensuring seamless technical service for clients within the OLT’s 20km coverage radius.

Responsibilities

• Install and maintain network infrastructure within the region, ensuring optimal coverage and performance.
• Provide on-site technical support and troubleshooting for clients experiencing connectivity issues.
• Collaborate with the Sales and CSS teams to ensure customer issues are resolved quickly and efficiently.
• Perform regular maintenance checks and upgrades to minimize downtime and ensure service reliability.
• Implement system upgrades and expansions as needed, ensuring seamless integration with existing infrastructure.

KPIs:

• Response time to technical issues from the time they are reported.
• Successful completion rate of installations and network upgrades.
• Customer satisfaction with technical services provided.
• Percentage of technical issues resolved on the first visit.

Requirements

• B.Sc / HND in any Engineering related field
• The ideal candidate must have 5-7 years experience

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Fiber Technician

Locations: Gwanripa, Kubwa and Apo – Abuja
Time Type: Full time

Role Summary

• The Tech Team will handle the installation, maintenance, and troubleshooting of network systems within the region.
• They are critical in ensuring seamless technical service for clients within the OLT’s 20km coverage radius.

Responsibilities

• Install and maintain network infrastructure within the region, ensuring optimal coverage and performance.
• Provide on-site technical support and troubleshooting for clients experiencing connectivity issues.
• Collaborate with the Sales and CSS teams to ensure customer issues are resolved quickly and efficiently.
• Perform regular maintenance checks and upgrades to minimize downtime and ensure service reliability.
• Implement system upgrades and expansions as needed, ensuring seamless integration with existing infrastructure.

KPIs:

• Response time to technical issues from the time they are reported.
• Successful completion rate of installations and network upgrades.
• Customer satisfaction with technical services provided.
• Percentage of technical issues resolved on the first visit.

Requirements

• B.Sc / HND in any Engineering related field
• The ideal candidate must have 5-7 years experience.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Sales Manager

Locations: Gwanripa, Kubwa and Apo – Abuja
Time Type: Full time

Role Summary

• The Sales Manager will oversee the regional sales team, including full-time Sales Agents and contract-based Brand Activators (BAs).
• This role is key to driving revenue, growth and maintaining strong client relationships in the region.

Responsibilities

• Lead the regional sales team, including Sales Agents and contract-based Brand Activators (BAs), ensuring targets are met or exceeded.
• Develop and implement sales strategies tailored to the region, identifying new market opportunities.
• Provide coaching, training, and support to the sales team to improve lead generation, relationship management, and deal closure.
• Collaborate with the Marketing team to execute campaigns that drive brand awareness and sales growth.
• Build and maintain strong relationships with key enterprise accounts, ensuring their satisfaction and retention.
• Prepare and present sales performance reports to the Regional Manager and National HQ.

KPIs:

• Achievement of regional sales targets and quotas.
• Execution and effectiveness of marketing campaigns in boosting sales.
• Number of contracts closed, leads converted, and enterprise accounts retained.
• Customer feedback and referrals leading to additional business.

Requirements

• B.Sc / HND in any related field
• Must have 5 – 8 years experience as a Sales Manager.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Sales Manager

Locations: Gwanripa, Kubwa and Apo – Abuja
Time Type: Full time

Role Summary

• The Sales Manager will oversee the regional sales team, including full-time Sales Agents and contract-based Brand Activators (BAs).
• This role is key to driving revenue, growth and maintaining strong client relationships in the region.

Responsibilities

• Lead the regional sales team, including Sales Agents and contract-based Brand Activators (BAs), ensuring targets are met or exceeded.
• Develop and implement sales strategies tailored to the region, identifying new market opportunities.
• Provide coaching, training, and support to the sales team to improve lead generation, relationship management, and deal closure.
• Collaborate with the Marketing team to execute campaigns that drive brand awareness and sales growth.
• Build and maintain strong relationships with key enterprise accounts, ensuring their satisfaction and retention.
• Prepare and present sales performance reports to the Regional Manager and National HQ.

KPIs:

• Achievement of regional sales targets and quotas.
• Execution and effectiveness of marketing campaigns in boosting sales.
• Number of contracts closed, leads converted, and enterprise accounts retained.
• Customer feedback and referrals leading to additional business.

Requirements

• B.Sc / HND in any related field
• Must have 5 – 8 years experience as a Sales Manager.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: HR Executive

Location: Lagos
Time Type: Full time

Key Responsibilities
Recruitment and Onboarding:

• Coordinate and execute the recruitment process, including job postings, screening, and interviews.
• Conduct reference checks and extend job offers.
• Facilitate smooth onboarding and orientation for new hires.

Employee Relations:

• Address employee concerns and grievances professionally and confidentially.
• Foster a positive workplace environment by supporting employee engagement activities.
• Act as a liaison between employees and management.

Performance Management:

• Assist in setting up and managing performance review cycles.
• Support employees and managers in achieving performance goals.
• Provide input on training and development needs based on performance outcomes.

HR Policy and Compliance:

• Ensure the organization complies with labor laws and industry standards.
• Update and enforce HR policies and procedures.
• Maintain employee records and documentation in line with legal requirements.

Training and Development:

• Identify training needs and coordinate development programs.
• Monitor training effectiveness and recommend improvements.

Compensation and Benefits:

• Process payroll and manage employee benefits programs.
• Ensure timely updates to compensation packages and statutory deductions.

HR Analytics and Reporting

• Generate reports on HR metrics such as attrition, hiring status, and performance outcomes.
• Provide insights and data to support strategic decision-making.

Administrative Tasks:

• Maintain and update employee databases and HR software.
• Support general office administration and ensure smooth operations.

Qualifications and Skills Required

• Bachelor’s Degree in Human Resources, Business Administration, or a related field.
• Proven experience in an HR role (1-3 years for an executive role).
• Knowledge of labor laws and HR best practices.
• Proficiency in HRIS (Human Resource Information Systems).
• Strong interpersonal and communication skills.
• Ability to handle sensitive information with confidentiality.
• Problem-solving and conflict-resolution skills.

Key Performance Indicators (KPIs):

• Time to hire.
• Employee engagement scores.
• Retention rates.
• Training completion rates.
• Accuracy of HR reporting and documentation.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online