Vacancies at Alan & Grant

Job Title: Reservation Manager

Location: Lagos
Job Type: Full time

Job Summary

• The Reservations Manager will oversee all aspects of the reservations process Estate, ensuring a seamless and professional experience for guests.
• This individual will be responsible for managing the reservations team, optimizing booking systems, and collaborating with other departments to deliver exceptional customer service while maximizing occupancy and revenue.

Key Responsibilities
Reservation Management:

• Manage all reservations, ensuring accuracy in bookings, cancellations, and modifications.
• Monitor room inventory and availability to optimize revenue opportunities.
• Implement strategies to improve booking conversions and reduce cancellations.

Team Leadership:

• Train, mentor, and manage the reservations team to maintain high performance and professionalism.
• Develop and maintain standard operating procedures (SOPs) for the reservations department.
• Foster a culture of excellence and collaboration within the team.

Guest Relations:

• Respond promptly to guest inquiries and special requests, ensuring a personalized and exceptional experience.
• Handle escalations or complaints regarding reservations in a professional manner.
• Liaise with guests to promote additional services such as golf packages, dining experiences, and wellness offerings.

System and Reporting:

• Oversee the use and maintenance of the property’s reservation systems and ensure the team is proficient in its use.
• Generate and analyze reports on bookings, occupancy rates, and revenue trends to support decision-making.
• Identify opportunities to improve efficiency and accuracy in the reservation process.
• Update Group Sheets and all reporting systems on a daily and weekly basis.

Revenue Optimization:

• Work closely with the Sales and Marketing teams to implement pricing strategies and promotions.
• Ensure compliance with rate structures, corporate agreements, and discounts.
• Monitor competitor pricing and market trends to maintain a competitive edge.

Collaboration:

• Partner with the Front Office, Housekeeping, and Food & Beverage teams to ensure smooth operations and guest satisfaction.
• Support marketing campaigns by promoting packages and special events during the reservation process.

Requirements

• Bachelor’s Degree in Hospitality management, Business Administration, or related field.
• Minimum of 3 years of experience in a similar role, preferably in a luxury resort or hospitality setting.
• Proficiency in reservation systems and property management software (e.g., Opera, Amadeus, or similar).
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of revenue management principles and practices.
• Attention to detail and a commitment to accuracy.
• Customer-concentric mindset with a passion for delivering memorable guest experiences.
• Flexibility to adapt to a dynamic and fast-paced environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Brand, Marketing & Social Media Manager

Location: Nigeria
Job Type: Full time

Job Summary

• The Brand, Marketing & Social Media Manager will support the Director of Marketing in overseeing the company’s marketing and branding efforts.
• This role involves developing and implementing brand strategies, driving brand awareness, managing digital and social media marketing, and enhancing the estate’s reputation.
• The ideal candidate will ensure consistency across all marketing channels and effectively engage with target audiences.

Key Responsibilities
Brand & PR Strategy:

• Develop and implement the company’s brand and PR strategy.
• Define and maintain brand standards to ensure consistency across all communication channels.

Marketing & Content Management

• Develop and execute an annual marketing calendar incorporating events, seasonal campaigns, and promotions.
• Collaborate with in-house designers, social media coordinators, and marketing teams to develop creative campaigns.

Organic & Paid Social Media Management (Google & Meta Ads):

• Develop and implement a comprehensive social media strategy to drive engagement, brand awareness, and lead generation.
•  Manage all social media platforms (Instagram, Facebook, LinkedIn, etc.), ensuring consistent and engaging content.

Guest Experience & Community Engagement :

• Oversee the experience curator portfolio to enhance the guest journey and overall estate experience.
• Develop initiatives to foster a sense of community and engagement among guests and visitors.

Requirements

• 5–8 years of experience in brand management, marketing, or social media roles.
• Strong expertise in brand strategy, digital marketing, and social media management.
• Experience in the hospitality, hotel, lodge, or resort industry is highly advantageous.
• Excellent copywriting, communication, and storytelling skills.
• Proficiency in social media platforms, content creation, and digital marketing tools.
• Strong analytical skills with the ability to track performance metrics and optimize campaigns.
• High attention to detail, strong organizational skills, and the ability to manage multiple projects.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Procurement Officer

Location:  Nigeria
Employment Type: Full-time

Key Responsibilities

• Prepare tender documents (RFPs and RFQs), oversee the entire tendering process from requisition to contract award, and draft tender evaluation reports. Participate in evaluations, negotiations, and draft contracts with clear milestones and terms.
• Ensure the consistency of rates for products and services with contract terms, monitor supplier costs, coordinate supplier balances and payments with the finance team, and draft formal communication to address issues during contract execution.
• Identify cost-saving opportunities, collaborate with end users to clarify requirements for goods and services, evaluate the quality and cost of proposed services, and process requisitions into Purchase Orders.
• Recommend and implement methods for monitoring KPIs, supervise vendor performance reviews, participate in progress review meetings, and provide feedback to vendors with improvement recommendations.
• Assist the Procurement Manager with any additional procurement or contract-related duties as required.

Requirements

• HND / Bachelor’s Degree in a relevant field, with formal training in purchasing or related functions.
• Minimum of 3 years of experience in a Procurement Officer or similar role.
• In-depth knowledge of procurement policies, processes, and procedures, including sourcing, tendering, and contracting. Proficient in procurement budget preparation, cost monitoring, and the implementation of policies and SOPs.
• Experience with ERP systems, particularly Odoo, and strong proficiency in Microsoft Office 365.
• Strong critical thinking, problem-solving, and negotiating skills. Excellent written and verbal communication skills.
• A strong team player with good supervisory and people management skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Warehouse Associate

Location: Warri, Delta
Employment Type: Full-time
Industry: FMCG/Foods/Beverage

Job Summary

• The ideal candidate will be responsible for fulfilling the logistics behind receiving, processing, and storing inventory according to purchase orders and store policy.

Key Responsibilities

• Receiving and processing incoming stock and materials,
• Maintaining and tracking inventory.
• Fulfilling customer orders correctly.
• Process, package and ship orders accurately.
• Organize stocks and maintain inventory.
• Inspect products for defects and damages.
• Examine incoming and outgoing products.
• Organize warehouse space.
• Receive, unload and place incoming inventory items appropriately.
• Check, verify and fill in customer invoices.

Requirements

• B.Sc / HND in any field
• 1-2 years of warehouse experience preferred.
• Excellent organizational, communication, and teamwork skills.
• Ability to work in a fast-paced environment, meeting productivity standards.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Dispatch Associate

Location: Warri, Delta
Employment Type: Full-time
Industry: FMCG/Foods/Beverage

Job Summary

• We’re seeking a highly organized and communicative Dispatch Associate to coordinate logistics and transportation operations.
• The ideal candidate will ensure smooth communication and coordination between drivers, customers, and service providers.

Key Responsibilities

• Receive and process orders
• Assign drivers and vehicles
• Monitor shipments
• Provide vital information to drivers
• Liaise with customers and suppliers
• Maintain accurate records
• Review and improve processes.

Requirements

• B.Sc / HND in any field
• 2 – 3 years of dispatching experience
• Excellent communication and strong organizational skills
• Knowledge of transportation regulations
• Good computer skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Van Sales Representative

Location: Surulere, Lagos
Job Type: Full-time
Industry: FMCG/Foods/Beverage

Job Summary

• We are seeking a highly motivated and customer-focused Van Sales Representative to manage a designated route, selling our products to existing and new customers.
• The successful candidate will be responsible for building strong relationships, identifying new sales opportunities, and driving sales growth.

Key Responsibilities

• Manage and develop a designated route, visiting existing customers and identifying new sales opportunities.
• Sell products to customers, negotiate prices, and close sales deals.
• Build and maintain strong relationships with customers, understanding their needs and providing excellent customer service.
• Process sales orders, manage inventory, and ensure timely delivery of products to customers.
• Promote products, services, and promotions to customers, and provide product demonstrations and training as required.
• Analyze sales data, identify trends, and provide insights to management to inform sales strategies.
• Maintain accurate records, including sales reports, customer interactions, and inventory management.

Requirements

• Minimum of OND
• Minimum of 2 years of sales experience, preferably in FMCG
• Proven track record of meeting or exceeding sales targets.
• Excellent communication, interpersonal, and customer service skills.
• Strong negotiation and closing skills.
• Ability to work independently, with minimal supervision, and as part of a team.
• Valid driver’s license and a clean driving record.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Van Sales Representative

Location: Port Harcourt, Rivers
Job Type: Full-time
Industry: FMCG/Foods/Beverage

Job Summary

• We are seeking a highly motivated and customer-focused Van Sales Representative to manage a designated route, selling our products to existing and new customers.
• The successful candidate will be responsible for building strong relationships, identifying new sales opportunities, and driving sales growth.

Key Responsibilities

• Manage and develop a designated route, visiting existing customers and identifying new sales opportunities.
• Sell products to customers, negotiate prices, and close sales deals.
• Build and maintain strong relationships with customers, understanding their needs and providing excellent customer service.
• Process sales orders, manage inventory, and ensure timely delivery of products to customers.
• Promote products, services, and promotions to customers, and provide product demonstrations and training as required.
• Analyze sales data, identify trends, and provide insights to management to inform sales strategies.
• Maintain accurate records, including sales reports, customer interactions, and inventory management.

Requirements

• Minimum of OND
• Minimum of 2 years of sales experience, preferably in FMCG
• Proven track record of meeting or exceeding sales targets.
• Excellent communication, interpersonal, and customer service skills.
• Strong negotiation and closing skills.
• Ability to work independently, with minimal supervision, and as part of a team.
• Valid driver’s license and a clean driving record.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online